DoubleTree by Hilton Hotel Niagara Falls New York

Hotels
•
Doubletree by Hilton
8.1 (2294 reviews)
401 Buffalo Avenue , Niagara Falls , US
+1 716-524-3333

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location near Niagara Falls; walkable to attractions
Friendly staff, welcome chocolate chip cookies and occasional upgrades
Good buffet breakfast with many options
Spacious rooms/suites and nice water/rapids views
Convenient central location with nearby restaurants
Cons:
Cleanliness issues: dust, hair, dead bugs, spiders and cobwebs reported
Charged parking and other extra fees affecting perceived value
Hard mattresses and some dated/inoperative in-room features (TV, safe)
Inconsistent handling of complaints and some maintenance problems (pool/jacuzzi/safe)
Concerns about food quality relative to price

Categories

Cleanliness
6
Multiple reviews note cleanliness problems: dusty rooms, hair in bathroom, dead bugs and cobwebs on patios/windows, and inconsistent/deferred deep cleaning.
Service
9
Staff frequently described as friendly and helpful (welcome cookies, upgrades, pleasant interactions), though a few reports mention poor handling of complaints (e.g., dismissive response about spiders).
Location
9.3
Consistently praised: excellent, central location near Niagara Falls, along the water and within walking distance of major attractions and restaurants.
Room Quality
8.3
Mixed: some guests enjoyed spacious suites and views over the rapids; others reported hard mattresses, dated TVs, malfunctioning safes and occasional maintenance issues.
Amenities
8.6
Good breakfast buffet and welcome cookies noted; however guests flagged paid parking, pool access/issues and occasional jacuzzi/maintenance problems.
Value for Money
6.5
Several guests felt pricing did not match expectations (high nightly rates, additional parking fees, concerns about food quality and room condition), lowering perceived value.
Food and Beverage
9
Breakfast buffet and warm chocolate chip cookies received strong positive mentions, though a few guests cited food quality/price concerns.
Overall Experience
8.1
Overall guests appreciated the location, friendly staff and some strong amenities (breakfast, cookies, views), but recurring cleanliness and value issues tempered the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Luxurious Amenities
Experience the ultimate comfort at our hotel in Downtown Niagara Falls, featuring an indoor swimming pool, a fitness centre, and a business centre for your convenience.

Elegant Rooms
Relax in style in our rooms equipped with modern amenities such as a flat-screen TV, refrigerator, and coffee maker. Enjoy the stunning views of the city or river from select rooms, and pamper yourself in the en suite bathrooms with complimentary toiletries.

Prime Location
Located just steps away from Old Falls Street and Niagara Falls Conference Center, our hotel is the perfect choice for both leisure and business travelers. Explore the wonders of American Falls, only 1.2 km away, and enjoy easy access to Buffalo Niagara International Airport.

Book your stay at DoubleTree by Hilton Hotel Niagara Falls New York now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAG

Location

Guest Reviews

8.1
Based on 2294 reviews
Cleanliness: 6
Service: 9
Location: 9.3
Room Quality: 8.3
Amenities: 8.6
Value for Money: 6.5
Food and Beverage: 9
Overall Experience: 8.1
O
OBIDKHON • couple • us
5
2026-10-31 • via Nuitee
R
Raymond • couple • us
9
2026-10-29 • via Nuitee
N
Newman • couple • us
10
2026-10-27 • via Nuitee
R
René • couple • us
10
Super dejligt hotel med central beliggenhed
Pros:

Super dejligt hotel tæt på Niagara Park, Goat Island og naturligvis selve vandfaldet. Pæne og rene værelser og stort badeværelse. Gode senge.

Cons:

Ikke umiddelbart noget.

2026-10-23 • via Nuitee
D
Donnie • couple • us
8
2026-10-19 • via Nuitee
C
Courtney • couple • us
8
Comfortable & relaxing.
Pros:

Breakfast was good - we did the buffet breakfast which had a lot of options. Location was great & within walking distance to everything we needed. Room was spacious & the bed was very comfortable.

Cons:

The room was clean but not “deep cleaned.” The sun shined in our room & dust was everywhere - You could tell housekeeping cleans around things instead of picking them up to clean under them. The bathroom had dust on the baseboards & the door handle. I used to work at a hotel so maybe I just notice these things more. Overall it was clean & comfortable.

2026-10-19 • via Nuitee
N
Nicolle • family_with_children • us
7
Nice stay close to Niagara Falls!
Pros:

I liked how the property was along the water which allowed us to walk to the Niagara Galls park.

Cons:

The beds were not very comfortable as the mattress was on a wooden platform.

2026-10-19 • via Nuitee
M
Madeline • couple • us
6
2026-10-18 • via Nuitee
P
Peter • family_with_children • ca
5
Cons:

Prices and the food quality

2026-10-18 • via Nuitee
D
Douglas R. • couple • us
9
2026-10-16 • via Nuitee
B
Burak • family_with_children • de
3
Für das Geld, nicht Wert.
Pros:

Die Lage ist für einen Besuch der Niagara Wasserfälle sehr gut geeignet. Rechts und Links befinden sich Restaurants für ein schönes Abendessen.

Cons:

Wir haben ein schmutziges Zimmer erhalten. Im Badezimmer waren fremde Haare. Der Safe hat nicht funktioniert. Die Toiletten Spülung war mangelhaft. Der TV ist 20 Jahre alt. Und das wlan ist mäßig gut. Wahrscheinlich wurden seit 20 Jahren keine Renovierungen vorgenommen.

2026-10-16 • via Nuitee
M
Malik Qaiser • family_with_children • us
9
Pros:

Best breakfast and warm chocolate chip cookies at welcome

Cons:

Need a little bit more cleaning

2026-10-15 • via Nuitee
T
Teri • couple • us
9
Pros:

Being upgraded to a suite! It was a pleasant surprise 😁

Cons:

Never did get to check out the pool

2026-10-14 • via Nuitee
M
Muhammad Bilal • family_with_children • ae
9
2026-10-14 • via Nuitee
C
Curtis • couple • us
10
2026-10-11 • via Nuitee
K
Kapil • extended_group • us
10
2026-10-08 • via Nuitee
A
Ahmed • family_with_children • my
1
It was waste on money for nothing better i could sleep in my car for free
Pros:

Location was good

Cons:

They charge me
over 250 for a night didnt provide breakfast no water bottle in the room
Very bad very bad
They said they dont have to anything with it as i booked by booking.com
Driving a 500miles to there for these no way
& never will use booking.com in my life.
I want my full refund

2026-10-08 • via Nuitee
N
Noel • extended_group • us
5
2026-10-07 • via Nuitee
S
Sarah • couple • us
8
2026-09-18 • via Nuitee
P
Patricia • couple • us
9
2026-09-17 • via Nuitee