DoubleTree by Hilton Hotel Niagara Falls New York

Hotels
•
Doubletree by Hilton
8.2 (2382 reviews)
401 Buffalo Avenue , Niagara Falls , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean facilities
Delicious food
Cons:
Cleanliness issues
Uncomfortable pillows
High price for amenities

Categories

Cleanliness
5.7
Several cleanliness issues reported, such as pubic hair and mildew in the room.
Service
9.2
Friendly staff reported, but some service requests were not fulfilled.
Location
9.7
Excellent location noted, with beautiful surroundings.
Room Quality
6.7
Mixed reviews due to room configuration and uncomfortable pillows.
Amenities
7.7
Positive comments about restaurant and pool, but outdated TV amenities.
Value for Money
7.7
Guests felt the experience didn't match the price paid.
Food and Beverage
9.7
High marks for food quality and complimentary snacks.
Overall Experience
9.2
Generally favorable, but with notable issues impacting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:19

Property Description

Luxurious Amenities
Experience the ultimate comfort at our hotel in Downtown Niagara Falls, featuring an indoor swimming pool, a fitness centre, and a business centre for your convenience.

Elegant Rooms
Relax in style in our rooms equipped with modern amenities such as a flat-screen TV, refrigerator, and coffee maker. Enjoy the stunning views of the city or river from select rooms, and pamper yourself in the en suite bathrooms with complimentary toiletries.

Prime Location
Located just steps away from Old Falls Street and Niagara Falls Conference Center, our hotel is the perfect choice for both leisure and business travelers. Explore the wonders of American Falls, only 1.2 km away, and enjoy easy access to Buffalo Niagara International Airport.

Book your stay at DoubleTree by Hilton Hotel Niagara Falls New York now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAG

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 15 per day.

Location

Guest Reviews

8.2
Based on 2382 reviews
Cleanliness: 5.7
Service: 9.2
Location: 9.7
Room Quality: 6.7
Amenities: 7.7
Value for Money: 7.7
Food and Beverage: 9.7
Overall Experience: 9.2
C
Christopher • family_with_children • gb
8
Pros:

Nice hotel, and friendly staff. Excellent location with a great pool. Had to take a couple of marks off the score as there is no laundry room, or laundry service - despite both being mentioned in the facilities when I booked. We were away for 3 weeks travelling around the Great Lakes and had to walk to a neighbouring hotel and sit there for a couple of hours whilst we did our laundry, which was a shame as the hotel is advertised as having a laundry room, and also providing a laundry service. If it wasn’t for that, we would have given 10/10.

2026-05-30 • via Nuitee
M
michael • couple • us
9
2026-05-29 • via Nuitee
S
Shaver • couple • us
10
2026-05-27 • via Nuitee
H
Hmd • family_with_children • sa
2
Unpleasant and unhappy
Pros:

Location

Cons:

Everything else

2026-05-27 • via Nuitee
H
Hmd • family_with_children • sa
2
Worst Hilton we ever stayed in. Poorly managed and maintained.
Pros:

Location

Cons:

Poorly maintained rooms, rude staff, poor value for money. One of the worst Hilton we ever stayed. Don’t recommend to anyone

2026-05-27 • via Nuitee
P
Priyesh • solo_traveller • us
8
2026-05-25 • via Nuitee
S
Shahid • couple • us
7
Pros:

staff customer service

Cons:

prices too high anf cleaning of the room was done normal

2026-05-25 • via Nuitee
B
BIPLOB • solo_traveller • bd
10
Don't Miss This Hotel
Pros:

The location is excellent with outstanding scenic view of Niagra River.... we stayed in Room 401 which was very large with river view..... especially I would like to mention the name Mr. Lucas in the front desk who was very helpful and dynamic.....
Niagra Fall is walking distance about 15 mins....
Overall the Hotel is excellent and I recommend others to try for this to make Niagra visit memorable....

Cons:

Room Lighting should be more..

2026-05-24 • via Nuitee
D
David • solo_traveller • us
10
Pros:

Walk-in shower was prefect size, with very good adjustable shower head and endless hot water.

Cons:

Hall way or corridor carpet is in need of replacing. It had some section that had separated and/or beginning to break apart.

2026-05-24 • via Nuitee
S
Sanket • extended_group • au
8
Pros:

Good location! Niagara Falls is within walking distance.

2026-05-23 • via Nuitee
H
Harsh • family_with_children • us
10
2026-05-23 • via Nuitee
雅竹 • extended_group • tw
1
2026-05-22 • via Nuitee
Z
Zhou • solo_traveller • us
8
2026-05-22 • via Nuitee
K
Kelly • couple • us
8
Pleasant
Pros:

Close to falls. Staff very helpful. Restaurant was convenient and good food.

Cons:

Large machine would run and very loud outside of balcony on river.

2026-05-21 • via Nuitee
E
Erin • couple • us
10
2026-05-21 • via Nuitee
M
Michelle • couple • nz
9
fantastic loved it and great location - the restaurant was a great bonus with awesome food
Pros:

amazing pancakes and the food overall was great, loved it

Cons:

nothing

2026-05-20 • via Nuitee
B
Balicki • couple • ca
9
2026-05-16 • via Nuitee
G
Gundula • couple • de
4
2026-05-16 • via Nuitee
D
Dryzhak • extended_group • us
9
Beautiful location, amazing people who work in there
Pros:

The location and stuff was amazing

Cons:

Cleaners should look a little closer into the details

2026-05-15 • via Nuitee
M
Michael • couple • us
10
2026-05-14 • via Nuitee