Hilton Garden Inn Birmingham/Lakeshore Drive

Hotels
•
Hilton Garden Inn
7.8 (320 reviews)
520 Wildwood North Circle , Birmingham , US
+1 205-314-0274

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location (right off the interstate)
Friendly/welcoming staff and good greetings in the lobby
Open, comfortable lobby/common space
Breakfast kitchen operation praised by some guests
Occasional reports of rooms being clean and well-kept
Cons:
Widespread cleanliness problems (dirty carpets, moldy bathrooms, blood on sheets, filthy bed skirting)
Check-in/payment and booking.com communication issues
Understaffed/slow/rude breakfast service at busy times
Room issues: smells, damaged furniture, no blow dryer, broken ironing board, fridge problems
Noise problems (rooms next to elevator, thin walls)
Limited/poor amenities in practice (small pool, no pool towels, TV requires personal subscriptions)

Categories

Cleanliness
4.2
Multiple guests reported serious cleanliness issues: dirty/stained carpets, moldy bathrooms, blood on sheets, hair and dust in rooms, filthy bed skirting and furniture; housekeeping and room-turnover problems were repeatedly mentioned.
Service
9.5
Mixed reports: several reviewers praised friendly, welcoming staff and helpful greetings, but there were also recurring operational problems (check-in/payment confusion, an overwhelmed/rude breakfast cook, inconsistent housekeeping). Overall staff interactions were often positive despite service-process issues.
Location
10
Consistently praised across reviews: convenient, right off the interstate and cited as the main positive factor for many guests.
Room Quality
5
Rooms had multiple problems for many guests: odd assignments (handicapped room), damaged furniture, holes, unpleasant odors (dog smell), thin walls/noise by elevator, hard beds and intermittent fridge problems.
Amenities
9
Property features appreciated by guests (open lobby, breakfast kitchen, pool), but several amenity shortcomings were reported: no blow dryer, missing microwave in some rooms, iced-over refrigerators, small pool and occasional lack of pool towels, and TV requiring personal subscriptions.
Value for Money
9
Several guests felt the stay was not worth the price due to extra charges (unexpected breakfast fees), cleanliness and service issues; however strong location and some positive service interactions mitigate this for other guests.
Food and Beverage
8.7
Mixed: some guests liked the breakfast kitchen operation, while others experienced long waits, a single overwhelmed cook and unclear/charged breakfast policies that led to negative experiences.
Overall Experience
7
Overall mixed experience: excellent location and generally friendly staff offset significant cleanliness and operational problems for many guests, producing a moderate overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:34

Property Description

Convenient Location and Modern Amenities

Just outside historic downtown Birmingham, the Hilton Garden Inn Birmingham / Lakeshore Drive offers free Wi-Fi, flat-screen TVs, and an indoor pool. The spacious rooms include work desks, MP3 connections, and kitchen appliances for added convenience.

Fitness and Business Facilities

Guests can stay active at the on-site fitness center and utilize the hotel's business center equipped with free Wi-Fi. Whether traveling for leisure or work, the hotel provides facilities to meet various needs.

Dining Options and Nearby Attractions

Indulge in a delicious breakfast at the Great American Grill or unwind with drinks at the Pavilion Lounge. With the Birmingham Zoo and Oxmoor Valley Golf Course just a short drive away, there's plenty to explore near the hotel.

Book your stay at Hilton Garden Inn Birmingham / Lakeshore Drive for a comfortable and enjoyable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHM

Location

Guest Reviews

7.8
Based on 320 reviews
Cleanliness: 4.2
Service: 9.5
Location: 10
Room Quality: 5
Amenities: 9
Value for Money: 9
Food and Beverage: 8.7
Overall Experience: 7
K
Kevin • couple • us
8
2026-11-01 • via Nuitee
R
Rodd • solo_traveller • us
4
Disappointing
Pros:

The location is the only thing that I liked.

Cons:

I was put in a handicapped room, the carpet was dirty, had holes in it and hadn't been vacuumed, the furniture in the room was dirty had holes, and there wasn't a blow dryer in the room.

2026-10-23 • via Nuitee
R
Rodd • solo_traveller • us
4
Disappointing
Pros:

The location.

Cons:

The elevators are extremely dirty, the carpeting in the hallways is dirty and stained, the ironing board in the room was broken. There was not a microwave in the room.

2026-10-23 • via Nuitee
J
James • couple • us
10
2026-10-18 • via Nuitee
K
Kendyl • couple • us
10
2026-10-11 • via Nuitee
C
Carolyn • solo_traveller • us
10
2026-10-10 • via Nuitee
O
Ouraga • couple • us
10
2026-10-07 • via Nuitee
Z
Zambia • couple • us
10
2026-09-17 • via Nuitee
A
Amanda • couple • us
6
2026-09-13 • via Nuitee
L
Lisa Robinson • solo_traveller • us
9
Pros:

The openness of the lobby and the way we were greeted each time we entered the lobby.

Cons:

The coffee machine in the room didn't work, thats about it.

2026-09-05 • via Nuitee
T
Tiffany • solo_traveller • us
10
2026-09-02 • via Nuitee
D
Dennie • couple • us
8
The accommodations were okay but I will not stay there next year for the backyard brawl tournament.
Pros:

Location and hotel were nice. Staff was nice (except the cook)

Cons:

Staff should have prepared better for the booked hotel that was full of wrestlers and families. They had one cook for at least 10 to 15 people at a time. Also the fact that my booking said that breakfast was included. I was a little mad when I had to be told that it was $14 a purse. Because it was so busy in there, nobody could wait to have breakfast made because the cook was only taking one order at a time and was very rude.

2026-08-28 • via Nuitee
C
Caroline • extended_group • us
3
Pros:

There was no cleaning service even after we saw housekeeping in front of our doors and asked for extra towels that morning. We arrived late at night with unmade beds and no clean towels. We asked for towels twice in a row and we were asked to go downstairs and pick them up

2026-08-24 • via Nuitee
L
Lenora • couple • us
10
2026-08-24 • via Nuitee
T
Troymun • couple • us
7
2026-08-18 • via Nuitee
A
Adrianne • solo_traveller • us
10
2026-08-11 • via Nuitee
T
Thomas • couple • us
2
This hotel is not well managed. The lobby and the room was dirty.
Pros:

Good location. Right off the interstate.

Cons:

Not clean, no complimentary breakfast.

2026-08-09 • via Nuitee
C
Christine • couple • us
2
Disappointed for a Hilton, not worth the price at all!!
Cons:

First room we were given already had guests in it. Which was awful and embarrassing to walk in on other people. The bathroom was not clean, hair in wall and floor, dust balls and food crumbs all over the floor.
Also, the room smelled like dogs.
The front desk person was nice, but more worried about eating her bag of potato chips and drinking her Coke. Their computer system was down so they hand notes about which rooms were available and it wasn’t working. She had to keep calling her boss and bosses boss to figure out their “system”.

2026-08-07 • via Nuitee
S
Shannon • solo_traveller • us
1
Dirty
Pros:

Location

Cons:

Moldy bathroom. Blood on sheets.

2026-08-02 • via Nuitee
A
Andy • solo_traveller • us
10
2026-07-24 • via Nuitee