Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Food quality issues
Service inconsistencies

Categories

Cleanliness
7.95
Some cleanliness issues mentioned, particularly in the carpet.
Service
8.45
Mixed reviews, but generally friendly staff with a few negative instances.
Location
8.95
Excellent location highlighted in multiple reviews.
Room Quality
7.95
Room design was noted as uncomfortable by certain guests.
Amenities
7.95
Amenities exist, but some limitations regarding room service and the pool area.
Value for Money
8.45
General sentiment is positive, though some guests felt unnecessary charges for breakfast.
Food and Beverage
7.45
Several complaints regarding food quality and service.
Overall Experience
8.45
Overall satisfaction indicated, with specific areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:16

Property Description

Modern Accommodation and Free Wi-Fi
Novotel Santiago Vitacura, nestled in the upscale Vitacura district, offers contemporary lodging with complimentary Wi-Fi. The property's proximity to the sprawling Parque Arauco Mall adds to its allure. The well-appointed, air-conditioned rooms boast ample natural light through large windows, along with LCD TVs and spacious work desks. For a peaceful stay, the rooms are soundproofed, and the bathrooms are equipped with both a bath and a shower.

Convenient Location
Situated just 11.9 km from Metropolitan Santiago and 5.5 km from Espacio Riesco, Novotel Santiago Vitacura provides easy access to key attractions. Additionally, the hotel is a mere 20-minute drive from the airport, ensuring a hassle-free commute. Adventure enthusiasts will appreciate the proximity to Valle Nevado Ski Centre, located less than an hour's drive away.

Book Your Stay Today
Immerse yourself in comfort and convenience at Novotel Santiago Vitacura. Don't miss the chance to experience a seamless blend of modern amenities and strategic location. Book now for an unforgettable stay!

Important information:

LOCAL TAX LAW
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

When traveling with pets, please note that an extra charge of CLP$ 11.900 per pet, per stay applies.

Pool is not available till october 18.

Please note that renovation work is done on the property until October 2024Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Guest Reviews

8.2
Based on 580 reviews
Cleanliness: 7.95
Service: 8.45
Location: 8.95
Room Quality: 7.95
Amenities: 7.95
Value for Money: 8.45
Food and Beverage: 7.45
Overall Experience: 8.45
P
Pedro • solo_traveller • cl
10
2026-09-19 • via Nuitee
A
Antonio • family_with_children • ar
7
Pros:

Location

Cons:

Room want m service for kids was unacceptable

2026-09-19 • via Nuitee
G
Gonzalo • couple • cl
10
Acogedor hotel
Pros:

Muy bueno

Cons:

Todo bien

2026-09-18 • via Nuitee
H
Hugo • couple • es
9
2026-09-18 • via Nuitee
A
Alexa • solo_traveller • cl
4
Cama dura, ducha fria
Pros:

La ubicación me agradó porque estaba cerca de donde iba

Cons:

La cama dura dura, las almohadas estaban muy delgadas, el baño se salió el agua hacia fuera y el agua caliente no funcionó permanente, me duche a ratos con agua tibia y a ratos con agua fría, deje el reclamo en el hotel

2026-09-17 • via Nuitee
M
Méndez Alegría • solo_traveller • cl
9
Pros:

La.habitación

Cons:

La TV no funciona Smart TV ni Youtube, he ido antes y comente lo mismo

2026-09-16 • via Nuitee
V
Valerie • family_with_children • nl
8
Cómodo y personal muy amable
Pros:

La habitación espaciosa, con lugar para dejar maletas. Camas muy cómodas. Si bien el hotel estaba ubicado en una calle concurrida, nos tocó una habitación bastante silenciosa. El personal muy amable!

Cons:

El desayuno no fue nada especial, habían pocas opciones. La zona de juegos para niños en el restaurant no tenía casi nada para jugar y los juguetes no estaban en buen estado.

2026-09-16 • via Nuitee
C
Christian • solo_traveller • cl
10
2026-09-16 • via Nuitee
L
Luciana • family_with_children • uy
3
2026-09-15 • via Nuitee
D
DAGOBERT • couple • br
5
Fake news de café da manhã no Booking
Pros:

O Hotel

Cons:

No booking aparecia hotel com café da manhã incluído e no outro dia nos cobraram R$180,00 por dois cafés da manhã!

2026-09-15 • via Nuitee
I
Ismael • couple • cl
9
2026-09-15 • via Nuitee
C
carolina • solo_traveller • cl
8
Pros:

Buena ubicación
Buen desayuno

Cons:

No tiene buena aislacion acústica

2026-09-14 • via Nuitee
D
Daiane Regina • extended_group • br
8
Bom.
Pros:

Ótima estrutura, localização, conforto.

Cons:

Atendimentos da equipe, principalmente no restaurante. Dificuldade em compreenser o nosso portugues, não demonstravam muito interesse e cordialidade.

2026-09-14 • via Nuitee
C
carla • solo_traveller • cl
10
Excelente. 1000% recomendado
Pros:

Todo. Las instalaciones, personal y servicios excelente

Cons:

Nada que decir. Todo muy bien

2026-09-14 • via Nuitee
T
Tapia • solo_traveller • cl
10
2026-09-14 • via Nuitee
M
Mª Cecilia Lobos • solo_traveller • cl
10
2026-09-14 • via Nuitee
K
Karla • couple • cl
10
Maravilloso
Pros:

Todo

Cons:

No me hicieron huevo a la copa

2026-09-14 • via Nuitee
H
Hector • couple • cl
9
2026-09-14 • via Nuitee
F
Francisco Javier • couple • cl
6
Cons:

La reserva para 2 no incluyó desayuno y el valor de este ascendió al 32% del gasto total excediendo todo a más de un 40% del valor de reserva

2026-09-14 • via Nuitee
G
Gianfranco • solo_traveller • cl
9
2026-09-14 • via Nuitee