Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Food quality issues
Service inconsistencies

Categories

Cleanliness
7.95
Some cleanliness issues mentioned, particularly in the carpet.
Service
8.45
Mixed reviews, but generally friendly staff with a few negative instances.
Location
8.95
Excellent location highlighted in multiple reviews.
Room Quality
7.95
Room design was noted as uncomfortable by certain guests.
Amenities
7.95
Amenities exist, but some limitations regarding room service and the pool area.
Value for Money
8.45
General sentiment is positive, though some guests felt unnecessary charges for breakfast.
Food and Beverage
7.45
Several complaints regarding food quality and service.
Overall Experience
8.45
Overall satisfaction indicated, with specific areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:16

Property Description

Modern Accommodation and Free Wi-Fi
Novotel Santiago Vitacura, nestled in the upscale Vitacura district, offers contemporary lodging with complimentary Wi-Fi. The property's proximity to the sprawling Parque Arauco Mall adds to its allure. The well-appointed, air-conditioned rooms boast ample natural light through large windows, along with LCD TVs and spacious work desks. For a peaceful stay, the rooms are soundproofed, and the bathrooms are equipped with both a bath and a shower.

Convenient Location
Situated just 11.9 km from Metropolitan Santiago and 5.5 km from Espacio Riesco, Novotel Santiago Vitacura provides easy access to key attractions. Additionally, the hotel is a mere 20-minute drive from the airport, ensuring a hassle-free commute. Adventure enthusiasts will appreciate the proximity to Valle Nevado Ski Centre, located less than an hour's drive away.

Book Your Stay Today
Immerse yourself in comfort and convenience at Novotel Santiago Vitacura. Don't miss the chance to experience a seamless blend of modern amenities and strategic location. Book now for an unforgettable stay!

Important information:

LOCAL TAX LAW
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

When traveling with pets, please note that an extra charge of CLP$ 11.900 per pet, per stay applies.

Pool is not available till october 18.

Please note that renovation work is done on the property until October 2024Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for CL$ 16,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 474 reviews
Cleanliness: 7.95
Service: 8.45
Location: 8.95
Room Quality: 7.95
Amenities: 7.95
Value for Money: 8.45
Food and Beverage: 7.45
Overall Experience: 8.45
N
Nicolas • couple • cl
10
2026-07-04 • via Nuitee
M
Mariana • solo_traveller • cl
8
Agradable
Pros:

Muy limpio y cómodo todo

2026-07-04 • via Nuitee
M
Mauricio • couple • cl
10
2026-07-03 • via Nuitee
M
María Teresa • couple • cl
8
2026-07-03 • via Nuitee
M
Mayerling • family_with_children • ve
9
En general buena
Pros:

Excelente atención, buena ubicación

Cons:

Pisos sucios y no tienen S-Mart TV en las habitaciones

2026-07-01 • via Nuitee
M
Maite • extended_group • ar
6
Pros:

Me gustó la ubicación

Cons:

No me gustó para nada la atención de la recepcionista mujer (no recuerdo su nombre), pero estaba en el turno tarde/noche el día Jueves 25 de Junio, los hombres fueron mucho más amigables y nos explicaron mucho mejor el funcionamiento de las cosas.

2026-07-01 • via Nuitee
J
Juan Pablo • solo_traveller • cl
10
2026-06-30 • via Nuitee
B
Bastian • solo_traveller • cl
9
2026-06-30 • via Nuitee
M
Maximiliano • couple • es
6
Regular
Pros:

Habitaciones limpias y comodas

Cons:

Television antigua, con imagenes de mala calidad. Un hotel de 4 estrellas minimo que se preocupen de actualizar las tv.
En la web indican que existe un desayuno express de 6:30 a 12hr, pero al llamar y preguntar por el, dicen que es a partir de las 12. Entonces o actualizan su pagina o ponen el desayuno express a esa hora, pero eso de andar confundiendo a los huespedes esta muy mal

2026-06-30 • via Nuitee
C
Cristian Andres • solo_traveller • cl
5
Falta empatia
Pros:

Ubicación

Cons:

Poca empatia de los recepcionistas al hacer check in, al no agilizar el ingreso media hora antes, veníamos viajando 35 horas desde Corea y necesitabamos descansar....no volveré más

2026-06-30 • via Nuitee
P
Pedro • couple • cl
9
ESPECTACULAR, VOLVEREMOS
Pros:

DESAYUNO EXCELENTE , EL PERSONAL AMABLÑE Y PREOCUPADO. MEJOREN UN POCO LA COMIDA

Cons:

LA PISCINA NO ESTA CONTROLADA PARA QUE SE CUMPLAN LAS REGLAS QUE PONE EL HOTEL

2026-06-30 • via Nuitee
R
Ricardo • solo_traveller • cl
10
2026-06-30 • via Nuitee
M
Madariaga • solo_traveller • cl
8
2026-06-29 • via Nuitee
B
Ben Ali • couple • cl
8
Pros:

amabilidad servicio

2026-06-29 • via Nuitee
G
García Arce • solo_traveller • cl
10
Pros:

.

Cons:

.

2026-06-29 • via Nuitee
R
Robertht • solo_traveller • cl
1
Pros:

El restaurant

Cons:

Primero
Solicite 2 tarjetas me indican que no por seguridad

Segundo
Me dieron una habitacion con un cuarto con una taza de baño y otro cuarto con un lavamanos

Tercero
Entre las 11 a 22hrs deje la tarjeta de aseo y no hicieron aseo

Cuarto
Camila, recepcionista poco empatica .

Quinto
Se escuchaba todo hasta cuando tiraban la cadena en el cuarto de al lado

2026-06-28 • via Nuitee
S
Sergio • couple • lu
6
Déçu
Pros:

-Petit-déjeuner
-distributeur d‘esu filtree et esu chaude gratuite aux étages

Cons:

-l‘acoustique des fenêtres par rapport à la rue est très mauvaise.
-Lacosutique des portes de chambres est très mauvaise. Absence de joint caoutchouc autour des portes. Les conversations dans les chambrrs sont audibles depois le couloir.
- eau chaudes dans öes douches pas très constante. Attente très longue pour avoir de l‘eau chaude dans la douche. La préssion de l‘eau de la douche était assez faible.

2026-06-28 • via Nuitee
T
Tatiana • solo_traveller • cl
5
Pros:

Tiene muy buena ubicación y el personal del restaurante muy buenos todos.

Cons:

La habitación pequeña y la atención de la recepcionista fue muy mala educada. No habían batas para la piscina y menos pantuflas.

2026-06-27 • via Nuitee
C
Claudia • couple • cl
9
2026-06-27 • via Nuitee
A
ALBERTO • solo_traveller • br
10
Pros:

Excelente hospedagem

2026-06-27 • via Nuitee