Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Food quality issues
Service inconsistencies

Categories

Cleanliness
7.95
Some cleanliness issues mentioned, particularly in the carpet.
Service
8.45
Mixed reviews, but generally friendly staff with a few negative instances.
Location
8.95
Excellent location highlighted in multiple reviews.
Room Quality
7.95
Room design was noted as uncomfortable by certain guests.
Amenities
7.95
Amenities exist, but some limitations regarding room service and the pool area.
Value for Money
8.45
General sentiment is positive, though some guests felt unnecessary charges for breakfast.
Food and Beverage
7.45
Several complaints regarding food quality and service.
Overall Experience
8.45
Overall satisfaction indicated, with specific areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:16

Property Description

Modern Accommodation and Free Wi-Fi
Novotel Santiago Vitacura, nestled in the upscale Vitacura district, offers contemporary lodging with complimentary Wi-Fi. The property's proximity to the sprawling Parque Arauco Mall adds to its allure. The well-appointed, air-conditioned rooms boast ample natural light through large windows, along with LCD TVs and spacious work desks. For a peaceful stay, the rooms are soundproofed, and the bathrooms are equipped with both a bath and a shower.

Convenient Location
Situated just 11.9 km from Metropolitan Santiago and 5.5 km from Espacio Riesco, Novotel Santiago Vitacura provides easy access to key attractions. Additionally, the hotel is a mere 20-minute drive from the airport, ensuring a hassle-free commute. Adventure enthusiasts will appreciate the proximity to Valle Nevado Ski Centre, located less than an hour's drive away.

Book Your Stay Today
Immerse yourself in comfort and convenience at Novotel Santiago Vitacura. Don't miss the chance to experience a seamless blend of modern amenities and strategic location. Book now for an unforgettable stay!

Important information:

LOCAL TAX LAW
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

When traveling with pets, please note that an extra charge of CLP$ 11.900 per pet, per stay applies.

Pool is not available till october 18.

Please note that renovation work is done on the property until October 2024Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for CL$ 16,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 496 reviews
Cleanliness: 7.95
Service: 8.45
Location: 8.95
Room Quality: 7.95
Amenities: 7.95
Value for Money: 8.45
Food and Beverage: 7.45
Overall Experience: 8.45
E
Esteban couple cl
10
2026-07-25 via Nuitee
M
Maria Victoria couple ar
1
Me cobraron 2 veces. Dijeron que no impactó el pago lo pagamos en efectivo y me lo cobraron con las tarjeta también
2026-07-24 via Nuitee
C
Cristian solo_traveller cl
10
Pros:

Habitación amplia, bien calefaccionada. Buen desayuno

Cons:

Poca iluminación en la habitacion

2026-07-23 via Nuitee
L
Luciana couple us
10
2026-07-22 via Nuitee
L
Lizeth Yurany solo_traveller cl
10
Pros:

Delicioso el Desayuno Buffet, la piscina temperada, el Gimnasio, Buena Ubicacion.

2026-07-22 via Nuitee
R
ROMINA family_with_children cl
3
Cons:

Solicite una habitación matrimonial, después de que la pedí, me dieron 2 camas individuales, en la misma habitación, el baño estaba sucio con orina y papel higiénico, por lo que esa pieza no la limpiaron.
Solicite que me ayudaran, me cambiaron a otra pieza pero de igual manera con 2 camas individuales

2026-07-22 via Nuitee
D
Daniel family_with_children co
10
Muy buena
Pros:

.

Cons:

.

2026-07-22 via Nuitee
D
Daniel family_with_children co
10
2026-07-22 via Nuitee
M
Miguel family_with_children cl
10
tranquilidad
Pros:

la habitación

Cons:

el servicio a la habitación

2026-07-21 via Nuitee
S
silvana couple ar
10
Aceptable. Mejoría la cordialidad al turista
Pros:

Desayuno americano excelente. Limpieza y comodidad de la ciudad además de seguridad

Cons:

No tiene televisión con plataformas como Netflix o prime… hay solo en el bar . La atención en el bar para almorzar o cenar es lenta y no muy amable

2026-07-21 via Nuitee
C
christian solo_traveller cl
5
Podría ser mejor
Pros:

El tamaño de la habitación, el desayuno y el uso de la tarjeta de habitación para subir en el ascensor

Cons:

La habitación requiere mayor alajamiento, el inodoro del baño es muy ruidoso, la atención de recepción es muy lenta por falta de personal, el estacionamiento es estrecho, es para vehículos medianos o chicos

2026-07-21 via Nuitee
P
Patty solo_traveller br
10
Excelente custo benefício
Pros:

Achei um excelente custo benefício!

2026-07-21 via Nuitee
S
S_007 solo_traveller pe
8
Pros:

Ubicación y desayuno

2026-07-21 via Nuitee
T
Taty solo_traveller cl
8
Pros:

La amabilidad de la recepcionista. Y el encargado de cocina
Su desayuno y sonoridad

Cons:

Que la taza de baño se encontrará separada del baño completo.

2026-07-21 via Nuitee
C
Coleonico family_with_children cl
9
Excelente alternativa cuando necesitas algo cerca del Parque Arauco
Pros:

Espacios acogedores, bien decorados y una atención muy acogedora. La ubicación es bastante buena, con algunos negocios las 24 horas para poder comprar algo de comida de emergencia.

Cons:

El restaurante es un poco lento en la atención. Es bueno pero lento. Nada más que pueda criticar.

2026-07-20 via Nuitee
A
Amanda family_with_children br
7
2026-07-20 via Nuitee
N
Natalia couple cl
3
Buena ubicación, pero el desayuno era muy básico en opciones y calidad. La zona de la piscina no estaba tan cuidada y no
Pros:

La ubicación

Cons:

Entre los servicios prometidos incluía TV con Netflix y no fue así. Pedimos cambio de habitación y tampoco tenían. No nos dieron ninguna compensación. El desayuno era muy básico de opciones y de baja calidad. La zona de la piscina no incluía suficientes reposeras, eran solo 3 mientras.

2026-07-18 via Nuitee
C
Cecilia Cid solo_traveller cl
10
Muy bueno 👌🏼
Pros:

Todo bien 👍🏻

2026-07-17 via Nuitee
M
María Teresa solo_traveller cl
6
Pros:

Ubicación y personal muy amable

Cons:

Colchón muy duro y baño separado en dos el lados opuestos

2026-07-16 via Nuitee
F
felipe solo_traveller cl
9
2026-07-16 via Nuitee