Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Food quality issues
Service inconsistencies

Categories

Cleanliness
7.95
Some cleanliness issues mentioned, particularly in the carpet.
Service
8.45
Mixed reviews, but generally friendly staff with a few negative instances.
Location
8.95
Excellent location highlighted in multiple reviews.
Room Quality
7.95
Room design was noted as uncomfortable by certain guests.
Amenities
7.95
Amenities exist, but some limitations regarding room service and the pool area.
Value for Money
8.45
General sentiment is positive, though some guests felt unnecessary charges for breakfast.
Food and Beverage
7.45
Several complaints regarding food quality and service.
Overall Experience
8.45
Overall satisfaction indicated, with specific areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:16

Property Description

Modern Accommodation and Free Wi-Fi
Novotel Santiago Vitacura, nestled in the upscale Vitacura district, offers contemporary lodging with complimentary Wi-Fi. The property's proximity to the sprawling Parque Arauco Mall adds to its allure. The well-appointed, air-conditioned rooms boast ample natural light through large windows, along with LCD TVs and spacious work desks. For a peaceful stay, the rooms are soundproofed, and the bathrooms are equipped with both a bath and a shower.

Convenient Location
Situated just 11.9 km from Metropolitan Santiago and 5.5 km from Espacio Riesco, Novotel Santiago Vitacura provides easy access to key attractions. Additionally, the hotel is a mere 20-minute drive from the airport, ensuring a hassle-free commute. Adventure enthusiasts will appreciate the proximity to Valle Nevado Ski Centre, located less than an hour's drive away.

Book Your Stay Today
Immerse yourself in comfort and convenience at Novotel Santiago Vitacura. Don't miss the chance to experience a seamless blend of modern amenities and strategic location. Book now for an unforgettable stay!

Important information:

LOCAL TAX LAW
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

When traveling with pets, please note that an extra charge of CLP$ 11.900 per pet, per stay applies.

Pool is not available till october 18.

Please note that renovation work is done on the property until October 2024Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Mon, Jun 15, 2026 until Wed, Jun 17, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for CL$ 16,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 414 reviews
Cleanliness: 7.95
Service: 8.45
Location: 8.95
Room Quality: 7.95
Amenities: 7.95
Value for Money: 8.45
Food and Beverage: 7.45
Overall Experience: 8.45
V
Villagra Cardenas • couple • cl
10
2026-05-30 • via Nuitee
L
Leslie • couple • cl
10
2026-05-30 • via Nuitee
V
Vejar • family_with_children • cl
10
2026-05-28 • via Nuitee
B
Bungo • solo_traveller • jp
4
まあまあ
Pros:

Location

Cons:

従業員が少ないとともに、要求を忘れる。そして忘れたことを反省しない

2026-05-27 • via Nuitee
M
Maria • couple • cl
8
Agradable
Pros:

Ubicación

Cons:

Muy cerca el baño

2026-05-26 • via Nuitee
P
pia • family_with_children • cl
10
2026-05-26 • via Nuitee
P
Peragallo • couple • cl
8
2026-05-25 • via Nuitee
A
Alexandre • solo_traveller • br
5
Pros:

Bom café de manhã e ótima localização

Cons:

A água do chuveiro fica oscilando entre quente e frio, o que parece estar relacionado a demanda de uso das outras unidades

2026-05-25 • via Nuitee
M
monica • solo_traveller • cl
10
Pros:

Limpio, cómodo, pet friendly rico el desayuno.

Cons:

Es muy caro el cargo por mascota

2026-05-24 • via Nuitee
F
Fernando I. • solo_traveller • cl
10
Comodidad y servicio
Pros:

la atención del personal , las instalaciones, la comodidad, la ubicación, calidad del servicio.

Cons:

solo un detalle que no afecto la estadía para nada, una cucharita de té sucia en la taza de café al llegar a la habitación y no tener agua a disposición dentro de la habitación, solo en el pasillo.

2026-05-23 • via Nuitee
B
Bastian Andres • couple • cl
10
2026-05-23 • via Nuitee
V
Verónica • couple • cl
10
Super! volvería sin problema
Pros:

La habitación muy linda y cómoda.

Cons:

Todo fue de mi agrado

2026-05-22 • via Nuitee
L
Lisette Belen • couple • cl
10
Pros:

Ubicación

2026-05-22 • via Nuitee
L
Loreto • couple • cl
7
2026-05-21 • via Nuitee
G
Gómez • solo_traveller • cl
10
Idílico para noche de boda
Pros:

Fue la noche de boda de mi hijo y me dijo que había estado maravilloso

Cons:

Todo muy bien todo muy bien

2026-05-21 • via Nuitee
M
Mauricio • solo_traveller • co
9
2026-05-21 • via Nuitee
J
Jose • family_with_children • cl
7
2026-05-21 • via Nuitee
M
MANUEL • couple • cl
7
Cons:

Cancelaron nuestra reserva

2026-05-21 • via Nuitee
R
roberto • solo_traveller • cl
5
2026-05-20 • via Nuitee
C
Correa • couple • cl
1
Inaceptable los tratos a sus clientes
Pros:

Nada

Cons:

Pesima la atencion al cliente

2026-05-20 • via Nuitee