Hotel Universel Montréal

Hotels
7.9 (2505 reviews)
5000 Rue Sherbrooke Est , Montréal , ca

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
See all facilities

Review Highlights

Pros:
Comfortable beds
Good location
Helpful staff
Cons:
Poor cleanliness
Uncomfortable room conditions
High noise levels

Categories

Cleanliness
7.23
Several mentions of poor cleaning standards and dirty installations.
Service
9.2
General satisfaction with staff and service quality, particularly in helpfulness.
Location
9.24
Good location for accessibility to attractions, though some found it slightly inconvenient.
Room Quality
6.69
Complaints about noise, uncomfortable beds, and overall room conditions.
Amenities
7.72
Mention of good facilities, but some comments on amenities not meeting expectations.
Value for Money
7.68
Guests felt the hotel was overpriced for the quality received.
Food and Beverage
7.23
Disappointing food quality at on-site dining options.
Overall Experience
8.2
Mixed reviews with some positive aspects but significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:32

Property Description

Luxurious Accommodations
Indulge in comfort with our well-equipped rooms featuring stunning views of the Olympic Stadium, free WiFi, and convenient amenities like coffee-making facilities and a fridge.

Dining Excellence
Savor delectable international cuisine at Le Toit Rouge Restaurant, offering a diverse menu for breakfast, lunch, and dinner. Enjoy the convenience of room service or explore outdoor dining during summer weekends.

Relaxation and Recreation
Unwind in style with our indoor and outdoor pools, perfect for a refreshing dip. Explore nearby attractions with our free shuttle service or opt for a leisurely BIXI bicycle ride. Don't miss out on the souvenir shop and tour desk for a memorable stay.

Experience comfort and convenience at Hotel Universel Montréal - book your stay today!

Important information:

Please note, the credit card used to guarantee or pre-pay the reservation at time of booking must be presented upon check-in at the hotel.

Please note that parking is limited and based on availability.

On-site restaurant is temporarily closed.

Hours vary for service. Please contact the property for details.

Upon your arrival, proper ID stating home address must be presented to ensure each adult is part of same family bubble. If not, a 2nd room will be required.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YUL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.9
Based on 2505 reviews
Cleanliness: 7.23
Service: 9.2
Location: 9.24
Room Quality: 6.69
Amenities: 7.72
Value for Money: 7.68
Food and Beverage: 7.23
Overall Experience: 8.2
C
Chantal • couple • ca
8
2026-06-20 • via Nuitee
W
wone • solo_traveller • mr
7
Pros:

Aceuil passable

Cons:

Ras

2026-06-19 • via Nuitee
N
Ndeye Gagnessiry • family_with_children • ca
1
Worst/Bad
Pros:

Bad customer service

Cons:

Pas indulgent quand tu fais une erreur dans ton booking

2026-06-18 • via Nuitee
G
Gregory • family_with_children • ca
9
Pros:

I went on the adventure of a lifetime with my children. All they talked about was the pool at this hotel.

2026-06-18 • via Nuitee
C
Cassandra • solo_traveller • ca
10
2026-06-17 • via Nuitee
D
Doreen • extended_group • ca
10
Très bien
Pros:

Le confort des lits

2026-06-16 • via Nuitee
S
Saravanan • family_with_children • ca
1
Pros:

Staff was friendly

Cons:

I would not recommend this property, particularly for travelers visiting from Ontario with vehicles. During my stay, someone attempted to break into my car and completely smashed the passenger-side window. Although the theft was not successful, the incident was very distressing.

I reported the matter to the hotel; however, I was disappointed with the response. The hotel did not appear to take responsibility for the security concerns, nor did they offer any goodwill gesture, compensation, or accommodation following the incident.

While my experience may not reflect every guest’s stay, I would encourage visitors to exercise caution when parking their vehicles on the property and to avoid leaving any valuables inside.

2026-06-16 • via Nuitee
J
Jean-Christophe • solo_traveller • be
7
2026-06-15 • via Nuitee
S
Shawn • solo_traveller • ca
8
2026-06-15 • via Nuitee
P
Pierre-Alexandre • solo_traveller • ca
9
2026-06-15 • via Nuitee
S
Sadi • family_with_children • ca
10
2026-06-15 • via Nuitee
A
Audrey • family_with_children • ca
8
2026-06-15 • via Nuitee
K
Katia • family_with_children • ca
10
2026-06-15 • via Nuitee
J
jean-baptiste • solo_traveller • fr
8
2026-06-13 • via Nuitee
E
Ellen • couple • ca
8
2026-06-12 • via Nuitee
D
Dominic • extended_group • ca
8
Super en fonction qualité/service / resto / et prix vraiment abordable
Pros:

Très bien situé en fonction de la proximité de l’Hopital Maisonneuve

Cons:

Seulement le tapis dans la chambre qui était propre bien sûr

2026-06-11 • via Nuitee
V
Vaillant • solo_traveller • ca
4
2026-06-11 • via Nuitee
T
Thérèse • family_with_children • ca
9
2026-06-11 • via Nuitee
K
KATHERYN • family_with_children • ca
8
Cons:

The restaurant was closed when we arrived.

2026-06-11 • via Nuitee
L
lucie • solo_traveller • ca
10
Pros:

Lit confortable oreillers confortables
Calme aucun bruit
Personnels gentils
Resto super et courtois
Parking etc etc etc

Cons:

Ruen

2026-06-10 • via Nuitee