Hotel Universel Montréal

Hotels
7.9 (2714 reviews)
5000 Rue Sherbrooke Est , Montréal , ca
+1 514-253-3365

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable beds
Good location
Helpful staff
Cons:
Poor cleanliness
Uncomfortable room conditions
High noise levels

Categories

Cleanliness
7.23
Several mentions of poor cleaning standards and dirty installations.
Service
9.2
General satisfaction with staff and service quality, particularly in helpfulness.
Location
9.24
Good location for accessibility to attractions, though some found it slightly inconvenient.
Room Quality
6.69
Complaints about noise, uncomfortable beds, and overall room conditions.
Amenities
7.72
Mention of good facilities, but some comments on amenities not meeting expectations.
Value for Money
7.68
Guests felt the hotel was overpriced for the quality received.
Food and Beverage
7.23
Disappointing food quality at on-site dining options.
Overall Experience
8.2
Mixed reviews with some positive aspects but significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:32

Property Description

Luxurious Accommodations
Indulge in comfort with our well-equipped rooms featuring stunning views of the Olympic Stadium, free WiFi, and convenient amenities like coffee-making facilities and a fridge.

Dining Excellence
Savor delectable international cuisine at Le Toit Rouge Restaurant, offering a diverse menu for breakfast, lunch, and dinner. Enjoy the convenience of room service or explore outdoor dining during summer weekends.

Relaxation and Recreation
Unwind in style with our indoor and outdoor pools, perfect for a refreshing dip. Explore nearby attractions with our free shuttle service or opt for a leisurely BIXI bicycle ride. Don't miss out on the souvenir shop and tour desk for a memorable stay.

Experience comfort and convenience at Hotel Universel Montréal - book your stay today!

Important information:

Please note, the credit card used to guarantee or pre-pay the reservation at time of booking must be presented upon check-in at the hotel.

Please note that parking is limited and based on availability.

On-site restaurant is temporarily closed.

Hours vary for service. Please contact the property for details.

Upon your arrival, proper ID stating home address must be presented to ensure each adult is part of same family bubble. If not, a 2nd room will be required.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YUL

Location

Guest Reviews

7.9
Based on 2714 reviews
Cleanliness: 7.23
Service: 9.2
Location: 9.24
Room Quality: 6.69
Amenities: 7.72
Value for Money: 7.68
Food and Beverage: 7.23
Overall Experience: 8.2
L
Lesli • couple • ca
7
Clean and safe but just the basics. Would stay again.
Pros:

Clean, staff was friendly, restaurant was nice, food was decent, parking was easy. 10-15 walk to Metro. Area seemed safe. A few restaurants or shopping nearby but limited with walking distance.

Cons:

A bit dated though other floors had been renovated. A bit far from downtown. Gym was quite dated and step machine buttons were missing. No cleaning spray left for equipment and water dispenser was empty. But did have more equipment than other hotel gyms I’ve been at. Pools were nice but outdoor pool was cloudy.

2026-08-15 • via Nuitee
U
Ullah • solo_traveller • bd
7
2026-08-15 • via Nuitee
L
laetitia • solo_traveller • fr
7
Pros:

L'emplacement
Gentillesse du personnel

Cons:

Le bruit des autres occupants. Aucun respect

2026-08-15 • via Nuitee
E
Emmanuelle • solo_traveller • fr
10
Pros:

Superbe hôtel ! Très beau et idéalement situé ! Personnel sympathique, chambre propre et confortable. L'hôtel dispose de deux piscine, une intérieure et une extérieure mais nous n'avons pas eu le temps d'en profiter. Le parking gratuit et privé est un vrai plus dans Montréal ou tout peut se faire en transport en commun !

2026-08-15 • via Nuitee
J
Jean François • family_with_children • fr
9
Pros:

Une équipe accueillante, un emplacement pratique (proche du parc olympique, du Biodome, du jardin botanique, et du métro avec ligne directe vers le centre), le confort des chambres, l'existence d'un restaurant sur place et le parking gratuit.

Cons:

rien

2026-08-15 • via Nuitee
S
Sébastien • extended_group • ca
8
2026-08-15 • via Nuitee
O
Océane • couple • ca
5
Proche de tout, mais aucun confort
Pros:

Bonne emplacement

Cons:

Très chère pour la qualité

2026-08-14 • via Nuitee
F
Federico • family_with_children • it
5
Per 1/2 giorno può essere una valida opzione.
Pros:

Il personale è ristorante !

Cons:

Struttura molto datata,rapporto con il prezzo molto alto.

2026-08-14 • via Nuitee
A
Antoine • couple • fr
10
2026-08-14 • via Nuitee
D
Doreen • family_with_children • de
8
2026-08-14 • via Nuitee
A
Aurelien • family_with_children • fr
8
2026-08-13 • via Nuitee
M
Marc-Anciel • extended_group • ca
8
Pros:

Emplacement, prix, courtoisie du personnel

Cons:

La piscine avait besoin d’un bon entretien

2026-08-13 • via Nuitee
Y
Yannick Vézina • family_with_children • ca
7
2026-08-13 • via Nuitee
A
Annie • extended_group • ca
8
2026-08-13 • via Nuitee
L
Lafreniere • solo_traveller • ca
10
Très bon séjour !
Pros:

J’ai pris un délicieux souper .. pizza avec deux verres de vin . Excellent service et bel environnement !

2026-08-13 • via Nuitee
R
Rene • couple • ca
8
2026-08-13 • via Nuitee
P
Pierre • couple • ca
10
2026-08-13 • via Nuitee
T
Teresa • solo_traveller • es
7
Pros:

Els serveis de l'hotel

Cons:

Els llits eren petits per dues persones.

2026-08-13 • via Nuitee
M
Maryka • couple • ca
10
Reconnaissante
Pros:

Le déjeuner super, le barman était super, la propreté, l'air climatisée!! Les piscines étaient très cool!!!

Cons:

Les prix au bar était un peu élevé, mais sinon wow!

2026-08-13 • via Nuitee
C
caroline • solo_traveller • fr
10
Pros:

Chambre très confortable, spacieuse et calme. Supermarché à proximité. Bus et métro pour aller en centre ville.

Cons:

Un peu excentré mais facilement accessible en transports en commun et quartier sécurisant. Les fenêtres qui ne s'ouvrent pas mais ça a l'air d'être souvent le cas au Canada.

2026-08-12 • via Nuitee