Hotel Universel Montréal

Hotels
7.9 (2767 reviews)
5000 Rue Sherbrooke Est , Montréal , CA

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable beds
Good location
Helpful staff
Cons:
Poor cleanliness
Uncomfortable room conditions
High noise levels

Categories

Cleanliness
7.23
Several mentions of poor cleaning standards and dirty installations.
Service
9.2
General satisfaction with staff and service quality, particularly in helpfulness.
Location
9.24
Good location for accessibility to attractions, though some found it slightly inconvenient.
Room Quality
6.69
Complaints about noise, uncomfortable beds, and overall room conditions.
Amenities
7.72
Mention of good facilities, but some comments on amenities not meeting expectations.
Value for Money
7.68
Guests felt the hotel was overpriced for the quality received.
Food and Beverage
7.23
Disappointing food quality at on-site dining options.
Overall Experience
8.2
Mixed reviews with some positive aspects but significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:32

Property Description

Luxurious Accommodations
Indulge in comfort with our well-equipped rooms featuring stunning views of the Olympic Stadium, free WiFi, and convenient amenities like coffee-making facilities and a fridge.

Dining Excellence
Savor delectable international cuisine at Le Toit Rouge Restaurant, offering a diverse menu for breakfast, lunch, and dinner. Enjoy the convenience of room service or explore outdoor dining during summer weekends.

Relaxation and Recreation
Unwind in style with our indoor and outdoor pools, perfect for a refreshing dip. Explore nearby attractions with our free shuttle service or opt for a leisurely BIXI bicycle ride. Don't miss out on the souvenir shop and tour desk for a memorable stay.

Experience comfort and convenience at Hotel Universel Montréal - book your stay today!

Important information:

Please note, the credit card used to guarantee or pre-pay the reservation at time of booking must be presented upon check-in at the hotel.

Please note that parking is limited and based on availability.

On-site restaurant is temporarily closed.

Hours vary for service. Please contact the property for details.

Upon your arrival, proper ID stating home address must be presented to ensure each adult is part of same family bubble. If not, a 2nd room will be required.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YUL

Location

Guest Reviews

7.9
Based on 2767 reviews
Cleanliness: 7.23
Service: 9.2
Location: 9.24
Room Quality: 6.69
Amenities: 7.72
Value for Money: 7.68
Food and Beverage: 7.23
Overall Experience: 8.2
H
Hélène • family_with_children • fr
8
Pros:

L'emplacement est à 2 pas du parc olympique et du jardin botanique.
Supermarché iGA à 10min à pieds.
Parking gratuit

Cons:

La piscine est vraiment très fraîche et le sauna n’est pas très propre

2026-10-31 • via Nuitee
M
Maryse • couple • ca
10
Agréable.
Pros:

Très beau et propre. Bel hôtel bien situé.
Mais pas beaucoup de restos autour.
Stationnement en rénovations et rues autour barrées.

Cons:

J’étais seule a l’arrivée et il n’y avait pas de portier pour venir m’aider avec le chariot de baguages à l’entrée. Personne n’est venu de tout le processus d’arrivée.

2026-10-28 • via Nuitee
K
Karim • couple • fr
8
2026-10-28 • via Nuitee
B
Boukiki • family_with_children • ca
8
2026-10-27 • via Nuitee
R
Rita • couple • it
10
Ci tornerei
Pros:

Sono stati tutti disponibili, la colazione è stata ottima, anche se a pagamento.
Avevo dei parenti a Montreal e quindi la collocazione è stata buona per le mie esigenze

Cons:

Poca pazienza alla reception per i problemi di lingua

2026-10-27 • via Nuitee
B
Beattie • family_with_children • gb
9
Pros:

The beds were super comfy. The restaurant food was delicious.

Cons:

All great.

2026-10-27 • via Nuitee
L
Liffes • solo_traveller • ca
10
2026-10-27 • via Nuitee
V
Vanessa • couple • fr
8
2026-10-26 • via Nuitee
P
Phil • couple • ca
9
Pros:

Location

2026-10-26 • via Nuitee
A
Aurelia • couple • nc
9
2026-10-26 • via Nuitee
V
Vanessa • family_with_children • fr
8
Très bien … avec des amélioration à faire
Pros:

L’emplacement est très bien même si l’hôtel est un peu loin du métro. Le personnel est très agréable
Nous n’avons malgré tout pas compris à quoi servait la poubelle remplie d’eau dans la
Salle de bain … restée même après le passage du ménage

Cons:

Il est dommage qu’il n y ait pas de petit déjeuner proposé par l’hôtel
Seul le restaurant sur place propose des plateaux… mais le Budget reste élevé
Dommage également que le bar n’accepte pas les enfants de moins de 18 ans même lorsque le bar est vide !

2026-10-26 • via Nuitee
M
Mélanie • solo_traveller • ca
10
Pros:

Proximité de mon lieu de travail et restaurant sur place

2026-10-26 • via Nuitee
J
Janet • family_with_children • ca
4
Je n’ai pas l’intention d’y retourner.
Pros:

Je n’ai pas l’intention d’y retourner. Pourtant les commentaires semblaient positifs.

Cons:

L’odeur de la chambre. Ça sentait le moisi. Tapis partout dans la chambre .

2026-10-26 • via Nuitee
S
sonia • family_with_children • ca
9
Pros:

Très propre....tranquille

2026-10-26 • via Nuitee
S
Stéphanie • family_with_children • ca
10
2026-10-26 • via Nuitee
M
Martine • extended_group • vn
7
c'était bien pour l'emplacement.
Pros:

déçu de la piscine, l'eau était très froide, et la chambre était plutôt ordinaire.

Cons:

l'eau froide de la piscine et reprendre mon véhicule tout poussiéreux dans le stationnement.

2026-10-26 • via Nuitee
T
Tiffany • family_with_children • ca
8
Pros:

Nice hotel for the price, clean and comfortable rooms

2026-10-25 • via Nuitee
M
Michelle • family_with_children • ca
2
Pros:

It was easy to find, and close to certain attractions such as the biodome, insectarium, botanical garden...ect

Cons:

This was our last hotel before flying home. We thought we would spend a bit more on a room, to end the trip on a good note. Unfortunately this hotel did not meet our expectations whatsoever. The beds were terribly uncomfortable, and if you sat at the bottom corner, the mattress would flip up.
The room was filthy and outdated. There was no privacy in the bathroom, as the sliding door does not fully close. There was black mold around the bathtub, the hotel had a stale perfume smell to it which triggered allergies, my 1 year old son burnt his hands on radiant heater mounted to the wall, and the pool was freezing. This hotel was definitely not worth the money. I did bring my concerns to the desk, and they told me the pool has recently had a chlorine treatment, so it needed time to warm up.

Please, if you have small children, avoid this hotel!! It was dangerous, dirty, and uncomfortable.

2026-10-25 • via Nuitee
R
rioux • family_with_children • ca
10
2026-10-25 • via Nuitee
T
TWH • family_with_children • gb
8
2026-10-25 • via Nuitee