Hotel Universel Montréal

Hotels
7.9 (2559 reviews)
5000 Rue Sherbrooke Est , Montréal , ca

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable beds
Good location
Helpful staff
Cons:
Poor cleanliness
Uncomfortable room conditions
High noise levels

Categories

Cleanliness
7.23
Several mentions of poor cleaning standards and dirty installations.
Service
9.2
General satisfaction with staff and service quality, particularly in helpfulness.
Location
9.24
Good location for accessibility to attractions, though some found it slightly inconvenient.
Room Quality
6.69
Complaints about noise, uncomfortable beds, and overall room conditions.
Amenities
7.72
Mention of good facilities, but some comments on amenities not meeting expectations.
Value for Money
7.68
Guests felt the hotel was overpriced for the quality received.
Food and Beverage
7.23
Disappointing food quality at on-site dining options.
Overall Experience
8.2
Mixed reviews with some positive aspects but significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:32

Property Description

Luxurious Accommodations
Indulge in comfort with our well-equipped rooms featuring stunning views of the Olympic Stadium, free WiFi, and convenient amenities like coffee-making facilities and a fridge.

Dining Excellence
Savor delectable international cuisine at Le Toit Rouge Restaurant, offering a diverse menu for breakfast, lunch, and dinner. Enjoy the convenience of room service or explore outdoor dining during summer weekends.

Relaxation and Recreation
Unwind in style with our indoor and outdoor pools, perfect for a refreshing dip. Explore nearby attractions with our free shuttle service or opt for a leisurely BIXI bicycle ride. Don't miss out on the souvenir shop and tour desk for a memorable stay.

Experience comfort and convenience at Hotel Universel Montréal - book your stay today!

Important information:

Please note, the credit card used to guarantee or pre-pay the reservation at time of booking must be presented upon check-in at the hotel.

Please note that parking is limited and based on availability.

On-site restaurant is temporarily closed.

Hours vary for service. Please contact the property for details.

Upon your arrival, proper ID stating home address must be presented to ensure each adult is part of same family bubble. If not, a 2nd room will be required.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YUL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.9
Based on 2559 reviews
Cleanliness: 7.23
Service: 9.2
Location: 9.24
Room Quality: 6.69
Amenities: 7.72
Value for Money: 7.68
Food and Beverage: 7.23
Overall Experience: 8.2
M
Mylene solo_traveller ca
7
Pros:

Propre, confortable, personnel, emplacement, qualite/prix.

Cons:

Bruyant. Portes qui claques toute la nuit. Apporter des bouchons d'oreilles.
Lit double, j'aurais preferé queen.

2026-07-04 via Nuitee
G
GUY ADOLPHE solo_traveller fr
8
2026-07-04 via Nuitee
J
Josee solo_traveller ca
7
2026-07-03 via Nuitee
S
sana couple ca
6
Pros:

It was fairly clean and had enough parking space. The restaurant was also good! The front end staff was kind and professional.

Cons:

There was a vacuum noise around 12 am and also there was too much noise at night we couldn’t sleep. The phone in the room didn’t work. We asked for some water but we were told the hotel doesn’t provide that!

2026-07-03 via Nuitee
P
Patrick solo_traveller ca
8
2026-07-03 via Nuitee
M
Marie-Hélène couple ca
10
Très bel hôtel.
Pros:

La chambre était propre et confortable. Il y a une station de métro à quelques rues et il est parfaitement situé pour visiter le jardin botanique et le Biodôme.

2026-07-03 via Nuitee
C
chloe solo_traveller fr
7
2026-07-02 via Nuitee
R
Rejean solo_traveller ca
10
2026-07-02 via Nuitee
M
Marie-Eve couple ca
5
2026-07-01 via Nuitee
M
Mahmoud solo_traveller ca
9
Great
Pros:

Comfortable bed, and pillows.
Good ergonomic office task chair.
Clean room.
Only $50 deposit. Much better than many other hotels.

Cons:

One elevator- can be slow.

2026-07-01 via Nuitee
J
Jimmy couple ca
10
Super
2026-06-30 via Nuitee
C
Cheryl extended_group ca
7
Pros:

Perfect location. Quiet and clean.

Cons:

No food available Sunday evening at all.

2026-06-30 via Nuitee
D
Denis solo_traveller ca
8
Pros:

Entreposable du vélo électrique et la situation géographique de l'Hôtel

2026-06-29 via Nuitee
R
Rene couple ie
10
a very suprising hotel
Pros:

we were attending a match at the saputo stadium whilst in montreal and the location was just perfect for walking back after the game. hotel room was spacious and swimming pool was also great. we really did enjoy this hotel.

Cons:

nothing

2026-06-29 via Nuitee
C
Claude solo_traveller ca
9
Pros:

La courtoisie du personnel, la qualité du menu du restaurant et la qualité et propreté de la chambre.

Cons:

Lors du changement de serviettes la préposée a oublié de barrer correctement la porte de notre chambre.

2026-06-29 via Nuitee
C
Carole extended_group ca
6
Hâte de partir!
Cons:

Trop d’enfants turbulents et impolis.
Mauvaise signalisation pour la réception.
Clés qui se démagnétisent trop facilement.
Bruyant!

2026-06-29 via Nuitee
P
payton couple ca
1
Cons:

Rude staff

2026-06-28 via Nuitee
J
Jianjun extended_group ca
10
Pros:

Everything is great!

2026-06-28 via Nuitee
S
stephanie solo_traveller ca
8
2026-06-27 via Nuitee
P
Patrick solo_traveller ca
8
2026-06-27 via Nuitee