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Luxurious Accommodations - Nestled just 1.1 km from the majestic American Falls, our Niagara Falls, New York hotel offers elegantly designed guest rooms equipped with convenient bedside USB charging ports and flat-screen TV's for your entertainment and comfort.
Exceptional Amenities - Dive into relaxation with our inviting indoor pool or savor delectable meals at La Cucina Di Mamma, our authentic Italian restaurant conveniently located on-site. For a touch of excitement, head over to The Seneca Niagara Casino just a quick 3 minutes' drive away.
Convenient Services - Our 24-hour front desk ensures a seamless stay, while complimentary WiFi keeps you connected throughout your visit. Book now to experience the perfect blend of comfort and convenience at our hotel near the falls.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Children of any age are allowed.
Children up to and including 5 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
WiFi is available in all areas and is free of charge.
Pets are not allowed.
Free private parking is possible at a location nearby (reservation is not needed).
Las habitationes excelentes
Que no guardan la maleta
The location of the place is very close to the falls. Overall building looks pretty well maintained.
The room that we were staying in was smelling like cigarettes and also there are no elevators so we would have to carry our luggage on stairs.
Location
The floor made noise when people walk at above. The carpet was not clean properly.
Convenient to what I wanted to do in town!
Location
All was good
1. Friendly and loyal staff.2 the location of the hotel is really the center. 3. Large spacious hotel room. 4. Clean
nothing
We booked this hotel mainly because of the pool. On Booking.com it clearly stated that the pool was open Even on the hotel’s own website it says that the pool is open year-round, and there is absolutely no information saying that it is closed or out of service.
After we arrived, I asked a female receptionist about the pool and she told us it was closed. There was no apology at all. Her attitude was very rude, arrogant, and completely unprofessional.
I requested a full refund because the pool was the main reason we booked this hotel. After that, I contacted Booking.com and they told me the issue was on the hotel’s side and they should give us full refund (they never did) Booking.com also said the hotel refused to answer their calls and even hung up on them.
Overall, this level of customer service was unacceptable. Someone with this attitude should not be working in customer service. Extremely disappointing experience and I would not recommend this hotel.
La ubicación
La piscina no funciona y cuando reserve salía que la piscina servía
It eas clean. Cheap. And the location was great
Staff were super rude and had a preconcieved mentality that every guests are of low standard and it doesnt matter how you behave. This is a service industry. Front staff are supposed to have a bit of people skills.
I cant really complain cus the price was cheap, but the breakfast was supposed to be complimentary and till 9 am. At 845, all food was gone and only coffee and plain sliced bread remained. I was shocked.
Was given a room upstairs and we had two trips from the car to carry our suitcases and luggage. The room smelt badly as there was no fresh air coming in, no window could be opened.
Location
Listen the noice from outside
Close enough to the falls
A bit unclean but okay, the area felt a little sketchy
Descent beds.
Terrible receptionist (whoever was there on the 15th of may at around 6:30pm) who welcomed us tried to scam us saying the booking doesn't show up and that theres no booking even though we paid before checking in. We only got the room after we threatened to call booking.com and escalate the issue. They basically tried to ask for more money for the room that we had already booked and paid for.
The rooms are very congested and small, and theres no microwave or kettle for coffee or tea. It's literally just a room with beds and a TV, definitely not worth the price.
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