Harbour Heights Hotel

Hotels
8.3 (1353 reviews)
73 Haven Rd , Poole , gb

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Beautiful views
Cons:
Room quality could improve
Some amenities lacking

Categories

Cleanliness
7.61
While the rooms are generally clean, some guests noted issues like noise and dated decor, indicating areas needing improvement.
Service
8.88
In general, staff service was described positively, with many guests noting friendly and helpful attitudes.
Location
9.12
Numerous reviews highlighted the excellent location and stunning views, making it a strong point for the hotel.
Room Quality
7.87
Some guests found the rooms to be dated or noisy, but others noted room size and comfort levels as positive factors.
Amenities
8.1
Amenities like parking and bar service were praised, though some noted a lack of additional facilities.
Value for Money
8.36
Guests felt the prices matched the quality received, though some suggested improvements would enhance overall value.
Food and Beverage
8.11
Reviews were mixed regarding food quality, with some excellent meals mentioned, but issues like cold breakfast were noted.
Overall Experience
8.38
Mixed experiences but overall a pleasant stay frequently mentioned; good for repeat visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 00:08

Property Description

Luxurious Nautical Theme Rooms
Indulge in boutique rooms at Harbour Heights Hotel with elegant nautical decor, air conditioning, and private spa baths for a truly relaxing stay.

Culinary Delights
Savor the finest Italian cuisine at The Amalfi View Restaurant or immerse yourself in Asian flavors at Ocean Palace, both offering stunning views of Poole Harbour.

Scenic Views and Tranquil Surroundings
Enjoy panoramic sea views from the landscaped terrace, explore nearby attractions like Brownsea Island, and experience a peaceful setting just outside Poole center.

Experience luxury, culinary excellence, and breathtaking views at Harbour Heights Hotel. Book now for an unforgettable stay!

Important information:

Kindly note that this hotel can cater for guests with disabilities, please contact the hotel directly to ensure your requirements can be met.

Advance booking is required to guarantee a table at the restaurant.

Upgraded rooms with harbor views and balconies are available on request, subject to availability and an additional charge. Please request when booking.

Please note that the hotel regularly hosts functions, so some noise may be experienced at weekends.

Please note that the BBQ facilities are for group functions only, and guests are not permitted to bring their own food.

When booking more than 6 rooms, a GBP 50 nonrefundable charge per room is required.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: BOH

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for £5 per person per night when using an available cot.
    Children up to and including 3 years old stay for £5 per person per night when using an existing bed.
    Children from 4 years old to 14 years old stay for £20 per person per night when using an existing bed.
    Children from 4 years old to 14 years old stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 1353 reviews
Cleanliness: 7.61
Service: 8.88
Location: 9.12
Room Quality: 7.87
Amenities: 8.1
Value for Money: 8.36
Food and Beverage: 8.11
Overall Experience: 8.38
E
Elaine • couple • gb
10
2026-07-04 • via Nuitee
P
petra • couple • be
7
Ok voor 1 nacht
Pros:

Vriendelijk personeel, airco

Cons:

We vonden het voor de prijs een wat afgeleefde kamer, duurste verblijf van onze rondreis en minste kamer

2026-07-03 • via Nuitee
D
Deb • family_with_children • gb
8
2026-07-03 • via Nuitee
D
Debra Ross • extended_group • gb
5
Notwithstanding the location, its very expensive and would not recommend.
Pros:

The towels were big and fluffy

Cons:

The hotel is very tired and needs to be upgraded. The room we had on the 3rd floor in the ceiling arches had very odd angled mirrors. The food at breakfast was terrible and there were not enough staff so they were trying their best but service was very slow.

2026-07-02 • via Nuitee
C
Caroline • extended_group • gb
7
It could be an absolutely fantastic hotel but has lost its sparkle. You could do so much with this hotel with its great
Pros:

The location is good, the View, the breakfast

Cons:

There doesn’t seem to be anyone in charge in the evenings although the staff are pleasant they only seem to have one person on the bar most of the time and then they didn’t have a lot of the wines on the menu, nor did they have any oranges or limes to go with drinks/cocktails. They could take a lot more money if staff were going to the tables in the lounge and out on the terrace taking orders and getting drinks quicker to people instead of sometimes having to wait at 15 mins! The bedroom furniture is also looking a bit tired now, we have been a few times in the past here. Matt on reception was very good. And the new young waiters/waitresses were very polite and apologising for the delays.

2026-07-02 • via Nuitee
J
Jill • couple • gb
7
Given the price paid for our stay we felt it was not good value for money
Pros:

Location

Cons:

Large red stain on room carpet, some of the tile grout in the shower needed cleaning, and a corner of the bathroom flooring needed sticking.

2026-06-29 • via Nuitee
S
Sara • extended_group • gb
8
Great place to stay
Pros:

Location , views from garden terrace, clean. Staff attentive and helpful particularly to our elderly parents who were with us and have mobility issues. Breakfast offer and service very good.

Cons:

Some of the bedroom furniture is damaged, aged and needs replacing.
Didn’t like the Ibiza style music mix performance on the terrace Friday night. Not everyone’s cup of tea, and put us off staying in the bar area for more drinks.

2026-06-28 • via Nuitee
M
Martin • couple • gb
9
xcellent, Enjoyable, Relaxing
Pros:

Good menu choices in morning and evening. Room was nice with Balcony and view.

Cons:

A small number of areas could do with a spruce up

2026-06-27 • via Nuitee
L
Lenna • couple • us
10
2026-06-27 • via Nuitee
P
Paul • couple • gb
9
Excellent was excellent for our early ferry departure
Pros:

View was excellent; tidy room; good evening food; staff friendly; we would go back

Cons:

Breakfast not early enough for ferry departure

2026-06-23 • via Nuitee
G
Gary • solo_traveller • gb
10
Great
Pros:

Enough

Cons:

Stop

2026-06-23 • via Nuitee
L
lea • family_with_children • gb
7
Pros:

The view is amazing, they had a DJ on in the early evening, as well as a BBQ, which was an added bonus we weren't expecting. The staff were very friendly.

Cons:

The rooms were very spacious but they are very tired. The décor needs re-doing, along with new furniture and fixings. The bathroom are also very old. The shower is over the bath with a shower curtain, we only stayed for one night so we didn't use the shower.

2026-06-22 • via Nuitee
B
Bernardino • extended_group • gb
10
Pros:

Super friendly and helpful staff. Location is great with amazing views. Room was very spacious and clean and the breakfast was great.

2026-06-19 • via Nuitee
R
Roberts • solo_traveller • gb
1
2026-06-16 • via Nuitee
M
Michael • couple • je
9
2026-06-13 • via Nuitee
D
Donna • couple • gb
10
Fantastic stay
Pros:

Lovely property, very clean, room was spacious. Enjoyed our stay.

2026-06-12 • via Nuitee
J
Juliet • couple • nz
9
Very comfortable hotel with welcoming and friendly staff particularly Sol in the dining room area.
Pros:

Nice location wth fantastic view of harbour from room and dining room

Cons:

There was nothing I didn’t like about the property. Unfortunately the weather prevented us from dining on the terrace and that was disappointing.

2026-06-12 • via Nuitee
V
Verity • couple • us
10
Amazing view and location. Excellent staff.
Pros:

Beautiful view of the harbor. Very friendly and helpful staff. Excellent tea and coffee facilities in the room.

2026-06-11 • via Nuitee
O
Odyssey55331936212 • Family
6
Would not stay there again
Pros:

Very disappointed, beds uncomfortable, misty windows, low grade furniture, rude restaurant staff.

2026-06-06 • via Tripadvisor
L
Louise • couple • gb
9
Expensive hotel but you’re paying for the spectacular views and the room we had was very big
Pros:

The views and the size of the room

2026-06-04 • via Nuitee