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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Heating
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Terrace
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Lift / Elevator
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Non-smoking throughout
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Private parking
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Special diet menus - on request
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Electric vehicle charging station
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Outdoor furniture
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Wine/champagne
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Fruits
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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CCTV outside property
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CCTV in common areas
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24-hour security
Review Highlights
Categories
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Property Description
Luxurious Nautical Theme Rooms
Indulge in boutique rooms at Harbour Heights Hotel with elegant nautical decor, air conditioning, and private spa baths for a truly relaxing stay.
Culinary Delights
Savor the finest Italian cuisine at The Amalfi View Restaurant or immerse yourself in Asian flavors at Ocean Palace, both offering stunning views of Poole Harbour.
Scenic Views and Tranquil Surroundings
Enjoy panoramic sea views from the landscaped terrace, explore nearby attractions like Brownsea Island, and experience a peaceful setting just outside Poole center.
Experience luxury, culinary excellence, and breathtaking views at Harbour Heights Hotel. Book now for an unforgettable stay!
Kindly note that this hotel can cater for guests with disabilities, please contact the hotel directly to ensure your requirements can be met.
Advance booking is required to guarantee a table at the restaurant.
Upgraded rooms with harbor views and balconies are available on request, subject to availability and an additional charge. Please request when booking.
Please note that the hotel regularly hosts functions, so some noise may be experienced at weekends.
Please note that the BBQ facilities are for group functions only, and guests are not permitted to bring their own food.
When booking more than 6 rooms, a GBP 50 nonrefundable charge per room is required.
A deposit may be required at the property.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Parking
Private parking is possible on site (reservation is not possible) and charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for £5 per person per night when using an available cot.
Children up to and including 3 years old stay for £5 per person per night when using an existing bed.
Children from 4 years old to 14 years old stay for £20 per person per night when using an existing bed.
Children from 4 years old to 14 years old stay for £20 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Position
The staff were friendly, the hot breakfast options were good, and I enjoyed the terrace and the view.
The room wasn't cleaned thoroughly, and the room service could have been better. I also felt that the quality of the dinner didn't justify the price.
Loved the view across the estuary-breathtaking
When we arrived the back of the building was underwhelming but made the view of the estuary that more spectacular
Lovely hotel with a spectacular terrace. We got a warm, smiling welcome from the receptionist who was very helpful. Our room was ideal and the aircon was on full blast - it was the July heatwave so was really needed. The restaurant has a fantastic view out over the bay. The food was ok.
Restaurant service at dinner was slow and our waiter seemed more interested in what was happening elsewhere and had to come back to check our order again. Likewise with our bill, the manager didn’t seem to match our bill with our table. Quite disappointing as the service didn’t match the setting. Breakfast, however, was 5/5! A lovely welcome, smart service and really good food.
Amazing views
Handy location. Staff are so helpful!
Incredible views and double aspect balcony room.
Evening meal was very good. as was the breakfast.
Shaky start .. view from room superb very suprised how worn the wooden furniture was.. First evening waiting at the bar witnessed a disagreement between bar staff and what I thought at the time was a member of the public. But is was a restaurant manager.. all over a dash of lemonade. Really unprofessional and they didnt care about customers being there. The following morning different manager a member of staff was asking them.a question...as we approached the sign to wait to be seated. The managers response very impatiently...just use your iniative. His whole demeanour was impatient and fed up. There were three tables ours included waiting for orders to be taken. We had been waiting quite sometime, I got up and walked towards himwas not really doing anything inparticurly, he looked up at me before I ecen opened my mouth and said I'm coming over now. Which strongly suggests he knew he should have taken our order...with a loud voice shouted to the other two tables I'm coming over to you all.
Very lucky for him the patrons were all very nice. Its an expensive hotel and people pay a lot of money really don't expect this behaviour.
The second night, just had a drink didnt want to be in a potentially hostile environment, howver it was very calm as was breakfast. Completely different experience, A lovely lady took our order, very timely, the breakfast manager seemed occupied talking to a group of ladies about where he was born.
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Don't take your staff for granted or your customers!!
Good views will only take you so far
Not good.. My husband & I after a long walk decided to pop in for a coffee to enjoy the lovely view on Sunday morning around 10.45am. We were met with a waiter whos welcomed first words were “Not now!” In a very curt manner.. “We don’t open for lunch until 11am you’ll have to come back” In which we responded “we’re not looking for lunch just a coffee but with that welcome don’t bother”.
We would if been happy to wait.. if given that option.. and a much warmer welcome!
Breakfast was excellent
More variation re evening meal .asked for olives and you didn't have any .not good .was on the menu
The views and the friendly staff made our stay.
The rooms, including the furniture and the bathrooms are very dated.
Fantastic views over the Harbour & Sandbanks, really good location, lovely staff especially Brian who worked nights.
Nothing to moan about really , just few niggles: Bathroom bit dated but shower was very good , dust behind the coffee machine on the desk and cobwebs where you can put your suitcase on the wall , and air con could do with a clean as vent was dusty , if it had been TV programme 4 in a Bed it would have lost points.
Stunning views, appalling service and quality of drinks. A surly barman who didn't want to be there at all, served warm, flat lager. Huge queue at the bar. A real shame . His attitude was completely off. Never going back.
Vriendelijk personeel, airco
We vonden het voor de prijs een wat afgeleefde kamer, duurste verblijf van onze rondreis en minste kamer
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