Harbour Heights Hotel

Hotels
8.3 (1325 reviews)
73 Haven Rd , Poole , gb

Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Pets allowed
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Beautiful views
Cons:
Room quality could improve
Some amenities lacking

Categories

Cleanliness
7.61
While the rooms are generally clean, some guests noted issues like noise and dated decor, indicating areas needing improvement.
Service
8.88
In general, staff service was described positively, with many guests noting friendly and helpful attitudes.
Location
9.12
Numerous reviews highlighted the excellent location and stunning views, making it a strong point for the hotel.
Room Quality
7.87
Some guests found the rooms to be dated or noisy, but others noted room size and comfort levels as positive factors.
Amenities
8.1
Amenities like parking and bar service were praised, though some noted a lack of additional facilities.
Value for Money
8.36
Guests felt the prices matched the quality received, though some suggested improvements would enhance overall value.
Food and Beverage
8.11
Reviews were mixed regarding food quality, with some excellent meals mentioned, but issues like cold breakfast were noted.
Overall Experience
8.38
Mixed experiences but overall a pleasant stay frequently mentioned; good for repeat visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 00:08

Property Description

Luxurious Nautical Theme Rooms
Indulge in boutique rooms at Harbour Heights Hotel with elegant nautical decor, air conditioning, and private spa baths for a truly relaxing stay.

Culinary Delights
Savor the finest Italian cuisine at The Amalfi View Restaurant or immerse yourself in Asian flavors at Ocean Palace, both offering stunning views of Poole Harbour.

Scenic Views and Tranquil Surroundings
Enjoy panoramic sea views from the landscaped terrace, explore nearby attractions like Brownsea Island, and experience a peaceful setting just outside Poole center.

Experience luxury, culinary excellence, and breathtaking views at Harbour Heights Hotel. Book now for an unforgettable stay!

Important information:

Kindly note that this hotel can cater for guests with disabilities, please contact the hotel directly to ensure your requirements can be met.

Advance booking is required to guarantee a table at the restaurant.

Upgraded rooms with harbor views and balconies are available on request, subject to availability and an additional charge. Please request when booking.

Please note that the hotel regularly hosts functions, so some noise may be experienced at weekends.

Please note that the BBQ facilities are for group functions only, and guests are not permitted to bring their own food.

When booking more than 6 rooms, a GBP 50 nonrefundable charge per room is required.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: BOH

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for £5 per person per night when using an available cot.
    Children up to and including 3 years old stay for £5 per person per night when using an existing bed.
    Children from 4 years old to 14 years old stay for £20 per person per night when using an existing bed.
    Children from 4 years old to 14 years old stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 1325 reviews
Cleanliness: 7.61
Service: 8.88
Location: 9.12
Room Quality: 7.87
Amenities: 8.1
Value for Money: 8.36
Food and Beverage: 8.11
Overall Experience: 8.38
K
Karen couple gb
8
Pros:

Amazing views, very comfortable room, everything a little dated in the room otherwise, lovely dinner

2026-05-30 via Nuitee
A
Andrew solo_traveller gb
6
Pros:

Excellent location with amazing view and superb staff.

Cons:

The room felt tired and in need of refurbishment. The furniture was dated and damaged, there was a musty smell, and the bed was too soft for us. There was also noise from people drinking on the terrace until late. At £319 for the night, we were certainly paying for the view. Without that, it would have felt hard to justify the cost, especially as the off-season would seem the ideal time to make some upgrades.

2026-05-28 via Nuitee
E
Elizabeth solo_traveller gb
8
Lovely stay
Pros:

Clean, comfortable and quiet room with good curtains to cut out light during summer months.
Amazing view, helped by gloriously hot weather.
Good breakfast

Cons:

Sadly the menu let this hotel down. It was very limited.
Also the service at the bar was slow and the staff seemed very stressed, particularly on the bank holiday. Clearly they needed more staff on duty.

2026-05-28 via Nuitee
E
E3229YCchrism Couples Wimborne Minster, Dorset, England
4
Fantastic view - very poor food
Pros:

Booked restaurant for my wife's birthday, we checked the menu (note : not a sample menu). It had John Dory fillets, Prawn and Scallops, Mussels, all of which we would have liked. On arrival we were told that one of the chefs had just walked out and that they could only cater for 15 guests, but as we had booked all was fine. We had a drink and enjoyed the fabulous views. Once seated and ready to order we were disappointed to see that all the things we liked were not on the menu, we asked about the John Dorey and were told that whilst that was on the online site they had not used that menu for 5 Years. The only 2 fish courses were smoked haddock and scallop risotto with a poached egg or fish and chips. I decided on the risotto but after a few minutes we were informed that they had swapped the smoked haddock for salmon. In the end we ended up with a Chicken burger and Belly of pork. We waited for the wine only to be presented with one we didnt order and on querying this, were told that they had sold out of the wine we wanted. we ordered a drink to be taken on the terrace to see the sunset, which we had to chase up twice from the bar before it turned up ? We made the best of it but it was hardly what we had imagined as a 'special' meal other than the price which was over £130, with return taxi fares nearly £60 made it very expensive for food we didnt really want and wine that wasnt our choice. Other diners, not the "lucky" 15, were allowed to sent out for takeaways !!

Even given that they had just lost a chef the whole set up seemed to be under managed and too few staff. The hotel and restaurant needed attention and money spending on it and definitely passed its sell by date

I would recommend it for a sunset drink but stay away fro the food.

2026-05-27 via Tripadvisor
R
Robert couple gb
9
Pros:

Most things were great.

Cons:

The bedroom walls were paper thin. Could hear everything in the room next door.

2026-05-26 via Nuitee
D
David couple gb
8
Generally our stay was very pleasant, with a wonderful location and helpful staff.
Pros:

Traditional breakfast was good, fruit selection for those who enjoy something more healthy. We had a room with a balcony and the view was breath taking.

Cons:

Some of the room decor is getting a little old, and there was limited availability in the restaurant on our second night, thought the BBQ was very good.

2026-05-25 via Nuitee
A
Angela extended_group gb
10
2026-05-24 via Nuitee
E
Elysian Fields couple gb
6
Ok
Pros:

We had a beautiful view from the balcony; the room was large and light. All of the staff that we met were lovely and really friendly.

Cons:

The room itself was tired, and if honest needs completely renovating. it also had that damp smell that can be a little unpleasant. Breakfast was possibly the worse we have ever had in any hotel throughout the world, not even displayed nicely cheap plus little choice.

2026-05-22 via Nuitee
S
Silvia couple de
8
Kommen wieder
Pros:

Sehr gutes Frühstück und tolle Betten

2026-05-19 via Nuitee
H
Hilary couple gb
7
Waiting staff in restaurant were only down side
Pros:

Our room had a great view

Cons:

Room a bit dated

2026-05-17 via Nuitee
S
Shane couple gb
8
Lovely stay, friendly helpful staff
Pros:

Good location

Cons:

Nothing really

2026-05-17 via Nuitee
G
Graham solo_traveller gb
8
Pros:

Lovely views over Poole Harbour and very friendly and attentive staff

Cons:

Room, while clean was small and in need of a refurb.

2026-05-10 via Nuitee
A
Audrey extended_group us
7
Good stay.
Pros:

Breakfast was good. Room spacious. Staff friendly.

Cons:

Fridge had a leftover bottle of wine. Room smelled of aftershave.

2026-05-10 via Nuitee
M
Matt solo_traveller gb
8
Nice, friendly.
Pros:

Room seemed to have been recently updated, very nice. Views are brilliant. Easy parking. Room was quiet .

Cons:

Price .. compared to others is a little hight.

2026-05-08 via Nuitee
J
James solo_traveller gb
8
Pros:

The location is ideal for local places of interest and parking is good.

2026-05-08 via Nuitee
C
Clare solo_traveller gb
9
2026-05-04 via Nuitee
G
Gregu solo_traveller gb
10
2026-05-04 via Nuitee
L
Linda couple gb
3
Very disappointed!
Pros:

301 Room was clean welcoming &
Fabulous!

Cons:

Better pillows on the bed , they are much too solid!
Mattress much too hard!
We did not sleep well
At all!
Constant door banging all night long ground level!
Staff possibly moving between rooms 🤔
Very disappointing to look
At the front of the building on arriving, needs some TLC!

2026-05-04 via Nuitee
C
Carl couple gb
9
Great location and value . Staff excellent. Food good , views stunning
Pros:

Location

Cons:

Some furniture a be little tired

2026-05-03 via Nuitee
C
Croker solo_traveller gb
8
2026-05-03 via Nuitee