Crown Promenade Melbourne

Hotels
8.8 (11244 reviews)
8 Whiteman Street , Melbourne , au

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Room quality issues
Overpriced for services
Limited food options

Categories

Cleanliness
8.76
Rooms feeling a little tired, but generally clean.
Service
9.73
Friendly staff and great customer service noted by multiple reviewers.
Location
9.77
Great location to everything we needed and convenient access to amenities.
Room Quality
8.22
Rooms are a bit dated, with some guests noting uncomfortable beds.
Amenities
8.75
Some facilities such as the pool were noted as closed for maintenance.
Value for Money
7.71
Considered overpriced for the quality received, particularly for small rooms.
Food and Beverage
8.26
Limited service hours for room service and high prices for in-room dining options.
Overall Experience
9.23
Overall a pleasant stay despite some drawbacks; great for city access.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 11:56

Property Description

Luxurious Amenities

Located in the heart of Melbourne, Crown Promenade Melbourne is a luxurious hotel offering an array of amenities to make your stay unforgettable. Enjoy the infinity pool, outdoor terrace, and fully equipped fitness center to relax and rejuvenate during your visit.

Breathtaking Views

Indulge in stunning city, bay, or river views from the comfort of your room. Each room features an en-suite bathroom, minibar, and a flat-screen TV with cable channels, ensuring a comfortable and enjoyable stay for all guests.

Ultimate Relaxation

Unwind at the on-site restaurant and bar, or pamper yourself with access to steam rooms, a heated spa, and professional masseuse services. For those feeling lucky, the hotel is directly linked to the renowned Crown Casino and Entertainment Complex.

Book your stay at Crown Promenade Melbourne now for an unforgettable experience.

Important information:

Hotel registration and check in is available only to guests who are not prohibited from entering the hotel, are 18 years of age or over, and are recorded on the reservation at the time of booking. A valid hardcopy photo identification acceptable to Crown must be supplied in order to check-in, which will be recorded by Crown. Payment in full is required for all accommodations upon check-in (if not prepaid in advance). An additional cash, EFTPOS or debit card payment of $200 or credit card imprint will also be required as security for any incidental costs, including damage associated with the room. Purchases made throughout the stay must be paid for when ordered. If staying in a premium room type, an additional credit card pre-authorization of $500 per night (not exceeding $2,000 for bookings of more than four nights) is required as security for any incidental costs, including damage associated with the room. Cash, EFTPOS and debit card are not accepted. Please note a service fee of 1.15% applies to all credit card transactions. The health and wellbeing of our guests, employees and the wider community is Crown Melbourne’s first priority. Entry is subject to Crown Melbourne’s Conditions of Entry, including Crown’s COVIDSafe Plan and Covid-19 Vaccination Policy, as applicable at the time of entry.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs AUD 70 per day.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.8
Based on 11244 reviews
Cleanliness: 8.76
Service: 9.73
Location: 9.77
Room Quality: 8.22
Amenities: 8.75
Value for Money: 7.71
Food and Beverage: 8.26
Overall Experience: 9.23
B
Ben • solo_traveller • au
10
2026-06-13 • via Nuitee
I
Ian • family_with_children • au
9
Great place to stay and let the kids enjoy everything Crown has to offer
Pros:

Early check in granted. Clean and comfortable rooms. Staff were very polite and helpful.

2026-06-13 • via Nuitee
R
Rachel • family_with_children • au
10
Amazing,
Pros:

Great location, warm quiet comfortable rooms, amazing staff, can’t say a bad work
Amazing

Cons:

Nothing
Was perfect

2026-06-13 • via Nuitee
M
Manny • couple • au
10
2026-06-13 • via Nuitee
M
Mario • solo_traveller • au
10
Pros:

Great location, and a good place for a family holiday

2026-06-13 • via Nuitee
S
Sheridan • couple • au
6
2026-06-13 • via Nuitee
K
Kai • solo_traveller • au
10
2026-06-13 • via Nuitee
C
Colette • solo_traveller • au
10
Pros:

How quiet the room was! wonderful

Cons:

I could not find the remote for the TV that was the only issue. (Not really a big deal though)

2026-06-12 • via Nuitee
Z
Zeibarts • solo_traveller • au
9
2026-06-12 • via Nuitee
D
David • solo_traveller • au
10
2026-06-12 • via Nuitee
D
David • couple • au
10
2026-06-12 • via Nuitee
S
Savhan • family_with_children • au
9
Fantastic family getaway
Pros:

Location was fantastic (of course!)
Beds were comfy
Coffee was good and staff were friendly

Cons:

Wish I booked a stay with a kitchen.. considering I have a 3.5yo and a 1yo… but other than that it was awesome!
View not too good but you get what you pay for, I didn’t book a view so I didn’t receive 😂 that’s a me problem not them.

2026-06-11 • via Nuitee
S
Suzanne • solo_traveller • au
10
2026-06-11 • via Nuitee
S
Somsamone • family_with_children • au
7
Overall was quite pleasant. Would definitely stay again
Pros:

Location was great, rooms were nice and service was great.

2026-06-10 • via Nuitee
R
Ron • couple • au
10
Pros:

Staff easy to talk too

Cons:

Nothing

2026-06-10 • via Nuitee
E
Emma • extended_group • au
9
Pros:

Fantastic location. Comfy beds. Excellent service.

2026-06-10 • via Nuitee
V
Vicki • couple • au
7
Pros:

Location

Cons:

Needs some updates

2026-06-09 • via Nuitee
S
Sam • family_with_children • au
3
Overall the stay were good
Pros:

The property was good especially the view

Cons:

The breakfast buffet was very poor even though it was pricey

2026-06-09 • via Nuitee
J
John • family_with_children • au
10
Me and my family enjoyed their stay, was well worth it
Pros:

In the heart of the city, plenty of options and awesome location

Cons:

The room had no microwave

2026-06-09 • via Nuitee
W
Williams • solo_traveller • au
10
Pros:

Great location, family friendly

Cons:

We were over charged when we checked in however we were quickly refunded

2026-06-09 • via Nuitee