Crown Promenade Melbourne

Hotels
8.8 (11613 reviews)
8 Whiteman Street , Melbourne , AU
+61 3 9292 8888

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Room quality issues
Overpriced for services
Limited food options

Categories

Cleanliness
8.76
Rooms feeling a little tired, but generally clean.
Service
9.73
Friendly staff and great customer service noted by multiple reviewers.
Location
9.77
Great location to everything we needed and convenient access to amenities.
Room Quality
8.22
Rooms are a bit dated, with some guests noting uncomfortable beds.
Amenities
8.75
Some facilities such as the pool were noted as closed for maintenance.
Value for Money
7.71
Considered overpriced for the quality received, particularly for small rooms.
Food and Beverage
8.26
Limited service hours for room service and high prices for in-room dining options.
Overall Experience
9.23
Overall a pleasant stay despite some drawbacks; great for city access.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 11:56

Property Description

Luxurious Amenities

Located in the heart of Melbourne, Crown Promenade Melbourne is a luxurious hotel offering an array of amenities to make your stay unforgettable. Enjoy the infinity pool, outdoor terrace, and fully equipped fitness center to relax and rejuvenate during your visit.

Breathtaking Views

Indulge in stunning city, bay, or river views from the comfort of your room. Each room features an en-suite bathroom, minibar, and a flat-screen TV with cable channels, ensuring a comfortable and enjoyable stay for all guests.

Ultimate Relaxation

Unwind at the on-site restaurant and bar, or pamper yourself with access to steam rooms, a heated spa, and professional masseuse services. For those feeling lucky, the hotel is directly linked to the renowned Crown Casino and Entertainment Complex.

Book your stay at Crown Promenade Melbourne now for an unforgettable experience.

Important information:

Hotel registration and check in is available only to guests who are not prohibited from entering the hotel, are 18 years of age or over, and are recorded on the reservation at the time of booking. A valid hardcopy photo identification acceptable to Crown must be supplied in order to check-in, which will be recorded by Crown. Payment in full is required for all accommodations upon check-in (if not prepaid in advance). An additional cash, EFTPOS or debit card payment of $200 or credit card imprint will also be required as security for any incidental costs, including damage associated with the room. Purchases made throughout the stay must be paid for when ordered. If staying in a premium room type, an additional credit card pre-authorization of $500 per night (not exceeding $2,000 for bookings of more than four nights) is required as security for any incidental costs, including damage associated with the room. Cash, EFTPOS and debit card are not accepted. Please note a service fee of 1.15% applies to all credit card transactions. The health and wellbeing of our guests, employees and the wider community is Crown Melbourne’s first priority. Entry is subject to Crown Melbourne’s Conditions of Entry, including Crown’s COVIDSafe Plan and Covid-19 Vaccination Policy, as applicable at the time of entry.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Guest Reviews

8.8
Based on 11613 reviews
Cleanliness: 8.76
Service: 9.73
Location: 9.77
Room Quality: 8.22
Amenities: 8.75
Value for Money: 7.71
Food and Beverage: 8.26
Overall Experience: 9.23
J
Jason • couple • au
8
2026-09-12 • via Nuitee
F
FIONA • couple • au
1
Pros:

It was okay

Cons:

The property offered me a cheaper rate but upon arrive there was no cheaper rate

2026-09-12 • via Nuitee
B
bryce • couple • au
10
2026-09-12 • via Nuitee
J
Jennifer • couple • au
9
Very good for our purpose
Pros:

Location

Cons:

Price

2026-09-12 • via Nuitee
C
Cathryn • solo_traveller • au
10
2026-09-12 • via Nuitee
D
Donna • solo_traveller • au
9
Manager who checked me in was exceptional
Pros:

Location

Cons:

Room service only from 5-10pm

2026-09-12 • via Nuitee
C
Cool • family_with_children • au
10
2026-09-11 • via Nuitee
R
Roberto • solo_traveller • au
8
2026-09-11 • via Nuitee
K
Karen • family_with_children • au
10
It was a good trip
Pros:

The location is very good and you can walk through and not get wet if it’s raining

Cons:

The pillows are a bit hard

2026-09-11 • via Nuitee
L
Loan • family_with_children • au
6
Pros:

Location, simple twin room with queen beds

Cons:

no electrical chargers next the bed head.

2026-09-11 • via Nuitee
A
Alice • solo_traveller • au
8
2026-09-11 • via Nuitee
F
Frank • solo_traveller • au
8
2026-09-11 • via Nuitee
P
Priyanka • couple • au
10
2026-09-10 • via Nuitee
S
Sally • family_with_children • au
10
We had a great time and loved exploring the Southbank area which was right at our doorstep
Pros:

Close to everything

Cons:

Nothing

2026-09-10 • via Nuitee
M
Madisyn • couple • au
5
2026-09-10 • via Nuitee
N
NOEL • solo_traveller • au
3
Disappointing
Cons:

Loud banging noise in ceiling started at 12.45 am and lasted the rest of evening.

2026-09-10 • via Nuitee
L
Louise • solo_traveller • au
10
2026-09-10 • via Nuitee
C
chris • couple • au
2
I made a mistake. I will never stay there again.
Pros:

Location.

Cons:

Unable to use pools, sauna, steam room. Staff tried to send us to another hotel
To use theirs.

Rooms were very average and on a lower level staring at a rusty roof. Was not worth the money.

No room service and lastly the staff were very happy to charge more money for a room upgrade, and ontop of that and extra $100 for an earlier check in. Honestly I just felt robbed.

2026-09-10 • via Nuitee
A
Aaron • extended_group • au
3
Great location unfortunately stingy casino that makes 3.8 million per day
Pros:

Close to everything

Cons:

Ancient tv that turns off after 10 mins
Charged for 5 bottles of water only had one
And had to request to make room

2026-09-10 • via Nuitee
J
Jye • couple • au
8
2026-09-10 • via Nuitee