Comfort Inn & Suites Chattanooga West - Lookout Mountain

Hotels
•
Comfort
8 (639 reviews)
3117 Parker Lane , Chattanooga , US
+1 423-402-8126

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Pets allowed
Heated pool
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Review Highlights

Pros:
Good breakfast selection (many mentions)
Comfortable beds / good mattresses
Convenient location near attractions and highway
Helpful and friendly staff (multiple mentions)
Clean breakfast/pool areas reported by some
Quiet rooms for many guests
Easy to find / near downtown and lookout mountain
Pool suitable for children (when functioning)
Cons:
Recurring cleanliness issues (dirty carpet, stained shower curtain, unclean rooms)
Outdated rooms and maintenance problems (rough showers, sinking carpet, iced fridge)
Sofa bed unusable or in poor condition
Pool issues: cold, poor lighting, towels often unavailable
Occasional unfriendly front desk experiences and booking/refund problems
Broken in-room amenities reported (microwave, toilet)
Breakfast sometimes not warm or repetitive
Smell/air-conditioning problems in some rooms

Categories

Cleanliness
7
Mixed reports — several guests praised clean rooms, but multiple complaints about dirty carpets, stained shower curtain, unclean floors, wrinkled sheets, iced-over fridge and rooms not being cleaned regularly.
Service
8.8
Generally positive — many mentions of very helpful and friendly staff and excellent customer service at check-in; isolated negative incidents (unfriendly desk staff, receptionist zip-code issue).
Location
9
Consistently praised — convenient location off the highway, near attractions and downtown, easy to find and away from busy town center.
Room Quality
7.8
Mixed — beds frequently described as comfortable, but rooms need updates: rough showers, sinking/dirty carpet, broken shelves, iced refrigerator back, and unusable sofa beds in some rooms.
Amenities
7.8
Mixed amenities — pool and breakfast area were often clean and stocked, but pools were sometimes cold/poorly lit, towels were missing, and in-room amenities (microwave, toilet, sofa bed) were reported broken in some stays.
Value for Money
7.6
Mixed perceptions — several guests called it a good, inexpensive option while others found it too expensive given maintenance and cleanliness issues.
Food and Beverage
8
Generally positive breakfast feedback — good selection and variation for many guests, though some noted food wasn’t warm or became repetitive and could use more hot options.
Overall Experience
8
Overall positive stays for many visitors thanks to location, comfortable beds and helpful staff, tempered by recurring maintenance and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Convenient Location
Situated just 6 miles from downtown Chattanooga and the University of Tennessee, Comfort Inn and Suites Lookout Mountain offers easy access to key attractions and amenities in the area.

Relaxing Amenities
Enjoy a refreshing dip in the indoor swimming pool or unwind in the hot tub during your stay. The hotel also provides free Wi-Fi in all rooms for your convenience.

Additional Services
Start your day right with a daily continental breakfast and take advantage of the seasonal outdoor pool and laundry facilities. With a 24-hour front desk, meeting room, and free parking, we ensure a comfortable and hassle-free experience for all our guests.

Book your stay at Comfort Inn and Suites Lookout Mountain for a relaxing and convenient hotel experience.

Important information:

Upon check-in photo identification and credit card is required.

PLEASE NOTE that pets are only allowed in one of the Queen Rooms. Please inquire with the hotel about pets before booking a room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Location

Guest Reviews

8
Based on 639 reviews
Cleanliness: 7
Service: 8.8
Location: 9
Room Quality: 7.8
Amenities: 7.8
Value for Money: 7.6
Food and Beverage: 8
Overall Experience: 8
A
Anthony • family_with_children • au
7
Cons:

Receptionist asked for my zip code gave my Australian Code as im an Australian Visiting and she knew this from my Driver's Licence and still asked for my US Address while she was holding my Australian Licence

2026-10-31 • via Nuitee
O
OConnell • couple • us
9
2026-10-29 • via Nuitee
S
Shambre • family_with_children • us
10
Pros:

Good breakfast, comfortable beds and clean rooms

2026-10-27 • via Nuitee
J
Joe • family_with_children • us
6
Very nice people
Pros:

It was right off the highway and by a McDonalds. Minutes from downtown.

Cons:

The shower was rough. Needed updating and so did the couch bed.

2026-10-26 • via Nuitee
D
Deborah A • family_with_children • us
1
Good location but it was too expensive and we had a room the sunk
Pros:

Breakfast was good and clean

Cons:

Our carpet in the room was dirty and it sunk. Our feet was black from walking on carpet. It smelled and at first we weren't aware of where they ordor was coming from.

2026-10-21 • via Nuitee
P
Patricia • family_with_children • us
9
Fall break w/grandson
Pros:

Beds were comfortable.

Cons:

At 8 p.m. there were no towels for the indoor pool.
Bed closest to bathroom wall (bed sheets) were wrinkled like they had been slept on.
Back wall of Refrigerator was iced over about 3 inches thick from top to bottom.

2026-10-20 • via Nuitee
Z
zainab • couple • us
9
2026-10-19 • via Nuitee
A
Ashley • family_with_children • us
6
2026-10-17 • via Nuitee
S
Sduvall • family_with_children • us
6
Cons:

Breakfast was not even warm.

2026-10-16 • via Nuitee
M
Miranda • couple • us
9
Pros:

Very helpful and friendly staff!

2026-10-13 • via Nuitee
M
Madeline • couple • us
10
2026-10-13 • via Nuitee
R
Rene • extended_group • us
1
2026-10-12 • via Nuitee
B
Brandy • family_with_children • us
8
2026-10-10 • via Nuitee
H
helen • family_with_children • us
9
Terrific, will use again if in area
2026-10-08 • via Nuitee
A
Andrea • solo_traveller • us
9
2026-10-08 • via Nuitee
K
Kaylie • family_with_children • us
8
2026-09-06 • via Nuitee
T
Tammy • solo_traveller • us
10
2026-09-02 • via Nuitee
P
Porcsha • couple • us
10
Wonderful stay and will be back!
Pros:

It wasn’t in the middle of a busy town!

Cons:

Needs updated in the rooms but still a nice hotel for cheap!

2026-08-27 • via Nuitee
D
Denis • couple • us
8
2026-08-23 • via Nuitee
D
Dawn • solo_traveller • us
7
Clean but amenities didnt work well
Pros:

Great location to lookout mountain which was so worth seeing!

Cons:

First room toilet was broke. Second room the microwave didnt work.

2026-08-21 • via Nuitee