Holiday Inn Express Hotel & Suites Richmond-Brandermill by IHG

Hotels
•
IHG
7.8 (327 reviews)
5030 W Village Green Dr, Midlothian, Virginia, 23112 , Midlothian , US
+1 804-744-7303

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Facilities

Free breakfast
Fitness facilities
Express check-out
Fireplace in lobby
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Service
Cons:
Poor maintenance
Heating issues
Inadequate TV service

Categories

Cleanliness
7.05
Several reviews mentioned cleanliness issues, particularly with bathrooms and common areas being dirty.
Service
8.55
Staff were friendly and helpful, though some issues with responsiveness were noted.
Location
8.55
The location was a positive aspect, being quiet and isolated from traffic.
Room Quality
7.05
Multiple complaints about heater not working and TV issues impacted room quality.
Amenities
8.05
Amenities were average with some positive remarks about the breakfast, but some patrons noted discrepancies.
Value for Money
7.55
Value for money was impacted by issues like lack of heat and expensive pricing despite service.
Food and Beverage
7.55
Breakfast quality received both good and poor feedback; generally below expectations.
Overall Experience
8.05
Mixed experiences overall, with some significant negative comments overshadowing positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:16

Property Description

Fitness Center and Complimentary Amenities - Stay active with our 24-hour fitness center and enjoy complimentary wireless internet access throughout the property. Relax by the cozy fireplace in the lobby or take advantage of the free buffet breakfast to start your day off right.

Business and Event Facilities - Our hotel features a 24-hour business center, conference space, and a meeting room, making it perfect for business travelers or those planning events in the area.

Convenient Location - Located in Brandermill in Midlothian, we are just a short drive away from popular attractions such as Uptown Alley and River City Sportsplex. With easy access to the airport, your stay at Holiday Inn Express Hotel & Suites Richmond-Brandermill is sure to be both comfortable and convenient.

Book your stay with us today for a perfect blend of comfort and convenience in Midlothian.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    LGBTQ friendly

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 327 reviews
Cleanliness: 7.05
Service: 8.55
Location: 8.55
Room Quality: 7.05
Amenities: 8.05
Value for Money: 7.55
Food and Beverage: 7.55
Overall Experience: 8.05
A
Agustin • solo_traveller • us
8
2026-07-23 • via Nuitee
T
Timothy • solo_traveller • us
8
2026-07-22 • via Nuitee
E
Evelin • family_with_children • us
10
2026-07-20 • via Nuitee
L
Lexy • family_with_children • us
10
2026-07-20 • via Nuitee
G
Gregory • family_with_children • us
5
Cons:

The room served its purpose for our family's long weekend stay. It was spacious, well-lit, and had plenty of storage for our clothes and other belongings, which made our stay comfortable.

Unfortunately, housekeeping was a major disappointment. Our room was never cleaned during our entire stay. Each day when we returned, the beds had not been made, the bathroom had not been cleaned, and we were not provided with fresh towels or replenished amenities.

There were also a couple of maintenance issues that should be addressed. The bathroom door did not close properly and had to be lifted in order to latch and lock, making privacy inconvenient. Additionally, the blackout shade would not move up or down because the chain was malfunctioning, and I ended up fixing it myself.

Overall, while the room itself was spacious and functional, the lack of housekeeping and unresolved maintenance issues significantly impacted our experience.

2026-07-14 • via Nuitee
D
David W. • solo_traveller • us
9
Easy quick overnight
Pros:

Perfect location, room was clean and comfortable. Exactly the breakfast you expect at this brand of property.

2026-07-08 • via Nuitee
A
Alexia • solo_traveller • us
1
Don't stay here
Pros:

Nothing

Cons:

When I got there it was completely dark. They didnt have any power. So they couldn't check anybody in and have refused to contact me back about my refund. I have called several times and sent messages. I never got to stay there. I had to find somewhere else to stay.

2026-07-08 • via Nuitee
M
Maresha • couple • us
10
2026-07-01 • via Nuitee
A
aditi • couple • us
4
2026-06-30 • via Nuitee
J
JANYER • family_with_children • us
7
Pros:

The service was very good

Cons:

The bathroom was not in very good condition

2026-06-28 • via Nuitee
E
Edmund • couple • us
10
2026-06-25 • via Nuitee
T
Till • solo_traveller • us
10
Pros:

Friendliness of tge entire staff. Everyone was professional and always spoke.

2026-06-22 • via Nuitee
C
Cynthia • extended_group • us
8
Nice location to take a walk
Pros:

Location

Cons:

Food

2026-06-11 • via Nuitee
J
Jay • family_with_children • us
10
2026-06-08 • via Nuitee
S
sandria • couple • us
7
It’s not a place that I would recommend for future stays. Although the staff was nice, the rule was in need of an upgrad
Pros:

The staff was nice

Cons:

The room was dated and needs new linen. Very dated accommodations.

2026-06-01 • via Nuitee
K
Kristy • family_with_children • us
3
2026-05-27 • via Nuitee
O
ontko • solo_traveller • us
10
Pros:

Everything was fantastic

2026-05-24 • via Nuitee
J
Joseph • couple • us
10
Pros:

The room was really clean and the bed was super comfortable and the staff was great

Cons:

Not much to complain about, my stay was great

2026-05-21 • via Nuitee
L
Linda • solo_traveller • us
10
2026-05-15 • via Nuitee
L
Lisa • solo_traveller • us
10
2026-05-12 • via Nuitee