Super 8 by Wyndham Henrietta/Rochester Area

Hotels
•
Super 8
5.9 (821 reviews)
1000 Lehigh Station Road , Henrietta , US
+1 585-359-1630

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Laundry
Luggage storage
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Review Highlights

Pros:
Convenient location (close to I-90/thruway and amenities)
Affordable price / good for basic overnight
Comfortable bed in many rooms
Staff assisted with rebooking/room changes and provided alternatives for breakfast
Cons:
Multiple cleanliness issues (roaches, bed bugs, stains, rooms not cleaned unless requested)
Breakfast discontinued despite being advertised; poor food options
Rooms old/worn (smells, broken fridge, peeling paint, TV problems)
Amenities lacking (no coffee maker, iron, EV charger) and inconsistent communication from staff

Categories

Cleanliness
3
Multiple reports of unclean rooms: roaches, bed bugs, stains on mattresses and doors, rooms not cleaned unless requested, garbage on site.
Service
7.5
Mixed service: staff assisted with rebooking/room changes and provided a breakfast ticket, but there were communication failures (booking.com issues, not informing guests about discontinued cleaning/breakfast) and noisy staff behavior reported.
Location
8.5
Consistently noted as conveniently located (close to I-90/thruway and nearby amenities), good for through-trips.
Room Quality
3.5
Rooms often described as old and worn: cigarette smell in some rooms, broken/fridge that won't stay shut, peeling paint, poor TV reception, door damage and general wear.
Amenities
7
Basic amenities present (beds, roofs, working showers for most), but several missing or lacking items: breakfast discontinued, no coffee maker, no iron, no EV charger, occasional missing toiletries and limited TV reception.
Value for Money
7.8
Many reviewers called the price affordable and acceptable for a basic overnight stay despite shortcomings; a few felt 'ripped off' due to advertised free breakfast being unavailable.
Food and Beverage
2.5
Food offerings are poor: free/onsite breakfast was frequently discontinued, quality described as low, guests required to go to a sister property or pay out of pocket.
Overall Experience
7.4
Overall a mixed budget-stay experience: convenient location and comfortable beds are positives, but cleanliness, room condition and lack of expected breakfast reduce overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Convenient Location
Located near Interstate 390, the Henrietta Super 8 offers easy access to key attractions like the Rochester Institute of Technology and Marketplace Mall.

Comfortable Rooms
Enjoy a comfortable stay in our bright rooms equipped with free Wi-Fi, cable TV, and coffee making facilities. Relax in a cozy setting with wood furnishings and a work desk.

Complimentary Amenities
Start your day right with a complimentary continental breakfast and take advantage of our 24-hour front desk, laundry facilities, and business services.

Book now for a pleasant stay at Super 8 - Henrietta, where convenience meets comfort.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

5.9
Based on 821 reviews
Cleanliness: 3
Service: 7.5
Location: 8.5
Room Quality: 3.5
Amenities: 7
Value for Money: 7.8
Food and Beverage: 2.5
Overall Experience: 7.4
Y
Yuliy • family_with_children • il
5
Pros:

Mattress is bed. Everything is old and looks no good. Breakfast bad. Smell bad. Location ok.

2026-10-30 • via Nuitee
P
Patricia Goins • family_with_children • us
6
Pros:

Very clean and the bed was comfortable and the price was very affordable.

Cons:

They no longer serve breakfast at that location and the tv wasn't working. But they did give a breakfast ticket to go to another hotel across the street. Breakfast wasn't that good though

2026-10-30 • via Nuitee
G
Gabriella • extended_group • us
8
Very nice wish there was breakfast
Pros:

Nice close to everything

Cons:

One of our rooms smelled like cigarettes, the fact that we had to drive to the sister hotel for breakfast

2026-10-29 • via Nuitee
X
Xavier • couple • us
3
Not very good
Pros:

I liked it had a bed

Cons:

I didn’t like that the first room I was put in had roaches and was not clean before me. Then when I complained, they moved me to a new room, and turns out that fridge never can stay shut, and my son’s entire gallon of milk went bad overnight since the fridge was open.

2026-10-25 • via Nuitee
A
Andrew • family_with_children • us
3
We opted for cheap and cheap is what we got.
Pros:

We had a roof over our head and a bed to sleep in.

Cons:

Shower only hot, breakfast discontinued (required walk or drive to hotel across and down the street, no coffee maker, no iron (there for a wedding), no EV charger, stains on door and mattresses, no hand soap in bathroom, loud cleaners talking on speaker phone at full volume at 9AM, minor domestic disturbance in room next door.

2026-10-21 • via Nuitee
J
Johnathan • extended_group • us
9
Would visit again
Pros:

The comfort of the bed and it was clean

2026-10-19 • via Nuitee
J
jessica • family_with_children • us
1
2026-10-18 • via Nuitee
C
Cristal • couple • us
10
2026-10-18 • via Nuitee
R
Robert • family_with_children • us
1
Stay Away!
Cons:

Running water in the tub/shower not just a drip, paint pealing in bathroom, bed bugs

2026-10-17 • via Nuitee
P
Patricia • family_with_children • ca
1
Pros:

Nada

Cons:

Todo. Nos cambiaron de habitación dos veces a insistencia nuestra, el primero tenía la alarma que sonaba y el segundo el baño que hacía ruido.

2026-10-16 • via Nuitee
N
Natatajan • family_with_children • ca
1
2026-10-14 • via Nuitee
D
David • family_with_children • us
7
Great value for a basic overnight stay
Pros:

Perfect location for a through-trip along I-90.

Cons:

No breakfast available, some basic repairs in bathroom not complete.

2026-10-12 • via Nuitee
D
Debbie • couple • us
7
2026-10-10 • via Nuitee
R
Rolando • solo_traveller • us
5
Pros:

That they were able to book me two room because they never found the booking.com reservation

Cons:

Booking .com
They could not find my reservation thru you I had to book it in person n thank God they were able to give me 2 rooms but it cost me more. Cause of booking .com who I will have to rethink about booking with booking.com again which I might not

2026-08-20 • via Nuitee
W
Werle • couple • us
8
Good stay.
Pros:

This was a great stay. It was clean and comfortable. Appreciated the breakfast.

Cons:

I think the outdoors needed to be picked up . Garbage laying around in the lot. This could have been blown over however; construction going on around the building.

2026-08-20 • via Nuitee
W
William • family_with_children • us
5
Ripped off from not having the Free Advertised Breakfast and poor communication regarding cleaning
Pros:

It was close to where I needed to be and the price

Cons:

The website says free breakfast and there was no free breakfast or any breakfast for that matter. When asked about the breakfast they told me they have not had it for 4 months or more (but yet it is still on their website!) I feel ripped off because of this. I had to spend $50 a day for breakfast for three people every day (That's $150+). They only clean your room upon request but fail to tell you that at check-in. Three days and they never cleaned our room. The bathroom door looks like some one punched it. The toilet needs to be anchored down. TV reception was horrible.

2026-08-19 • via Nuitee
V
Verbova • solo_traveller • us
2
Cons:

I reserved a room for 4 people and got just 2 towels. Room was dirty. The hotel discontinued breakfasts and didn't let us now about that. Tv remote control didn't work.

2026-08-18 • via Nuitee
K
Kelly • solo_traveller • us
9
Pros:

Area & Price

Cons:

Slower drain, bathroom door knob needs maintenance to secure tighter.

2026-08-14 • via Nuitee
V
Vijai Krishna prakash • family_with_children • us
3
2026-08-12 • via Nuitee
Z
Zoynet • couple • us
5
2026-08-10 • via Nuitee