Ocean Beach Hotel & Spa - OCEANA COLLECTION

Hotels
6.3 (2263 reviews)
East Overcliff Drive , Bournemouth , GB

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Location (beach/sea access)
Pool and spa facilities
Friendly/attentive staff (in many cases)
Good facilities/value for amenities
Some positive breakfast experiences
Cons:
Dirty rooms and poor housekeeping
Uncomfortable beds and worn/outdated rooms
Parking costs and parking penalty incident
Poor/variable shower water pressure and temperature
Rude or unresponsive front desk in some cases
Fire alarm disturbances and maintenance issues

Categories

Cleanliness
4.2
Multiple guests reported dirty rooms, smelly/soiled toilet brush, torn chairs and inconsistent housekeeping; a few isolated reports praised cleanliness but negative comments dominate.
Service
6.8
Mixed feedback — several mentions of friendly, attentive staff and good service at the spa/breakfast, but also reports of rude reception, ignored doorbell and poor handling of incidents (parking/alarms).
Location
8.8
Consistently praised as excellent for beach/town access and sea views — location is one of the strongest positives across reviews.
Room Quality
4.5
Frequent complaints about uncomfortable beds, smashed window, outdated/poorly maintained fittings (loose door handle, gaps in blinds) and inconsistent room standards.
Amenities
8
Pool, spa and sister-hotel access are repeatedly highlighted as very good and a major plus for guests.
Value for Money
5.5
Several guests felt the stay was not worth the price due to extra parking charges, penalties and dated/dirty rooms; others noted good value for facilities (pool/spa).
Food and Beverage
6
Mixed: some praise for breakfast and good food, but multiple comments about cold breakfast and missing items (e.g., cheese slices).
Overall Experience
6.6
Overall a mixed experience: excellent location and amenities for some, but recurring cleanliness, room-quality and parking/service issues led to many disappointing stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 21:13

Property Description

Stunning Seafront Location
Embrace breathtaking views of Bournemouth Bay from Ocean Beach Hotel & Spa's outdoor pool and sea-facing rooms.
Luxurious Amenities
Indulge in en-suite bathrooms, TVs, and complimentary tea/coffee facilities in every room. Enjoy discounted 3-course dinners and international cuisine at the Italian Cafe and Lounge.
Relaxation and Recreation
Unwind at the Oceana Day Spa or access the leisure club with indoor pool and mini gym at the Suncliff Hotel. Outdoor pools, restaurants, and bars within the resort offer ultimate relaxation.
To experience seaside luxury and relaxation, book your stay at Ocean Beach Hotel & Spa today.

Important information:

The Ocean Beach Hotel & Spa has a solar heated outdoor pool. During the winter months this is closed but guests are welcome to use the indoor pool sauna and mini gym in the Suncliff Hotel which is directly next door. Please note that restricted opening hours and age limitations apply for the outdoor pools.

If dinner is not requested upon booking then there will be an extra charge in addition to the stated amount.

Please note that onsite parking is limited and offered on a first-come, first-served basis and chargeable at £12.00 per car per night. Street parking on the seafront is available via pay and display machines. It is not possible to reserve parking prior to arrival.

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by Central Reservations. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

For all payments made and booking types the card holder must be present on check in and the same card must be presented for a security swipe via chip and pin on arrival, failure to provide the same card will result in the payment being refunded to the original card and an alternative payment method requested before check in will be permitted. The property reserves the right to charge bookings in full up to 48 hours prior to arrival during weekends and peak times regardless of reservation policies.

Please note only one small dog (under 10 Kg) is allowed per room, at an extra fee of GBP 20 per night. Please note dogs are not allowed in the common areas, with the exception of guide dogs. Please note that cats or any other type of pets cannot be accommodated at this property.

At least one guest per room must be over 18 years of age, minors are not permitted in their own accommodations without prior consent of the hotel.

Please ensure the correct occupancies are selected on booking, failure to do so may result in your check in being refused. Identification will be required for age verification purposes.

All bookings of 6 or more rooms booked together will be treated as group bookings as per Oceana Hotels’ policy. Group bookings will be contacted within 7 days of making the reservation and will be treated as advance purchase bookings. The full nonrefundable payment will be required within 7 days of the reservation being made, no cancelations, modifications or refunds will be permitted for any group bookings. These group terms and conditions override any rate policy that has been booked. In case of payments not received within 7 days of the booking being made, the Hotel reserves the right to cancel the booking without any liability or further communication.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Fri, Jan 29, 2027 until Mon, Feb 1, 2027
Sauna is closed from 2027-02-01 until 2027-01-29
Fitness center is closed from 2027-02-01 until 2027-01-29
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Location

Guest Reviews

6.3
Based on 2263 reviews
Cleanliness: 4.2
Service: 6.8
Location: 8.8
Room Quality: 4.5
Amenities: 8
Value for Money: 5.5
Food and Beverage: 6
Overall Experience: 6.6
D
Dawid • solo_traveller • gb
5
2026-09-19 • via Nuitee
H
Heard • couple • gb
8
Would stay again
Pros:

Staff were polite and it was good position for walking

Cons:

No food on offer in the evening unless you went to the next hotel which was part of them

2026-09-19 • via Nuitee
S
Szewczyk • couple • gb
10
Very good I’m recommend this place
Pros:

Staff very helpful

2026-09-18 • via Nuitee
M
Maxwell • couple • gb
10
Meets every individual need
Pros:

Pool

2026-09-17 • via Nuitee
W
Weir • solo_traveller • gb
8
Oceana Collection
Pros:

Size of room was ok for the 2 of us. Friendly staff, room was cleaned everyday, nice sea view, plenty of tea, coffee and milk supplied, option to use the indoor pool in the Suncliff hotel and great options on the Spa.

Cons:

Asked for double bed and they gave us to singles together with no matress topper but clean. Shower was not great, not enough pressure and seemed to run out of hot water on 1st night only.. Also Hair down the plug hole. Did not try the food in the hotel so can't comment. Did not go in peak season, so the main bar was closed, would liked to watched the sports in our hotel, but went to the Suncliff to watch the football. I understand the the Sutcliff and Cumberland and Ocean Beach is part of the Oceana Collection.

2026-09-15 • via Nuitee
C
Chris • couple • gb
2
Look elsewhere before staying
Pros:

On the sea front

Cons:

The hotel was dirty, floors looked like they hadn’t been hoovered. Our room was directly above the kitchen extractor fan which was extremely loud, we asked about moving room and got told the fan turns off at 8pm but they didn’t mention the fan also turns back on at 6am.
Broken safety window latch, so window could open fully and when mentioned to staff they wasn’t interested.
No iron, ironing board and hair dryer was in the room as advertised, when received the hair dryer, it had been repaired using electrical wire around the cable.
Bathroom was also dirty and mouldy with a stained toilet seat. Bedding also had stains on from what looked like other guests makeup.
The phone for the reception was also dirty covered in a grease like substance and didn’t actually work.

2026-09-14 • via Nuitee
A
Aleksandra • solo_traveller • lt
8
Pros:

Location

Cons:

Staff

2026-09-14 • via Nuitee
R
robert • extended_group • gb
3
not worth the money
Pros:

nothing at all the only thing we did like was when we packed up and left to go home that the only thing that was good about it.

Cons:

the manager that was on duty the whole time we wher there was in away rude to me even though we talk to a diffrent manager to get me and my partner and our friend a room that we can all share.

when we ask the manager that was on duty he said we where not meant to be in a family room as we did not want to be in two different rooms.

when it came to the price of the room we though we where getting a nice room.

for one the door was very hard to open
in the main part of the room that had the two window one window curtens did not want to fully close and looked broken
and the same with one of the bedside table and also the tv was not fully working as well
and when it came to the bath room the bath was not cleaned propperly and was in a right mess

and to be honest i would like a full refund for my stay as it was not worth the price

2026-09-14 • via Nuitee
C
Caz • couple • gb
7
Nice place, great location, wonderful staff,
Pros:

The staff were very warm and friendly, the room was clean and tidy but the bed was very uncomfortable, we didn’t sleep at all well, there was no topper on the bed and we could feel all the buttons on the mattress

Cons:

As above

2026-09-14 • via Nuitee
G
Geoff • couple • au
9
Hotel was very easy to find and staff were great to deal with. Great location and room was clean and
Pros:

Hotel was very easy to find and staff were great to deal with. Great location and room was clean and well presented.

2026-09-13 • via Nuitee
S
Sanderson • solo_traveller • gb
4
2026-09-13 • via Nuitee
L
Leandro • family_with_children • gb
5
Poderia ter sido 5 estrelas se não fosse barulho quarto de cima é-o poderia ter redutor ruído
Pros:

Quarto espaçoso, chuveiro quente , boa limpeza

Cons:

Quartos não tem redutor ruído , hóspede de cima andava eu ouvia , ele conversava eu ouvia

2026-09-13 • via Nuitee
E
Elizabeth • family_with_children • gb
7
Pros:

That it was close to the beach and had some beautiful views

Cons:

The shower wasn’t able to stand on the stand properly and the fact we had to go next door to use the swimming pool

2026-09-12 • via Nuitee
C
Clare • extended_group • gb
8
Not a bad stay
Pros:

Staff friendly and drinks were fantastic. Dinner was good.

Cons:

Breskfast wasnt delivered had to ring down x2 to ask for it and asked for fan the night we stayed as one in room stopped working . But one was never brought to us.x

2026-09-12 • via Nuitee
M
Mason • couple • gb
1
Terrible
Pros:

I didn’t really, thugs next door to me smashing their room up and fighting each other. And getting a message back on booking.com is near on impossible

Cons:

I didn’t really, thugs next door to me smashing their room up and fighting each other. And getting a message back on booking.com is near on impossible

2026-09-11 • via Nuitee
M
Milu Daniel • family_with_children • ro
8
2026-09-11 • via Nuitee
H
Henley • couple • gb
9
Excellent overnight stay .
Pros:

The hotel is situated in an excellent position with sea views and within easy walking distance from the town centre.

Cons:

Nothing

2026-09-10 • via Nuitee
S
Santos • couple • gb
4
2026-09-10 • via Nuitee
W
Wiltshire • solo_traveller • gb
1
2026-09-08 • via Nuitee
C
Claire • solo_traveller • gb
9
Pros:

Friendly, helpful staff, close to the front and easy walk to town.

2026-09-08 • via Nuitee