Holiday Inn Express Puebla by IHG

Hotels
•
Holiday Inn Express
9.4 (1366 reviews)
Boulevard Hermanos Serdan, 45 , Puebla , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Spacious and clean rooms
Friendly and attentive staff
Cons:
Elevator problems
Noise from neighboring rooms

Categories

Cleanliness
9.48
Cleanliness was frequently praised with reviews mentioning room cleanliness and attention to detail.
Service
9.95
There were numerous compliments about the staff's friendliness and attentiveness.
Location
9.49
Location was noted as excellent, with guests appreciating its convenience.
Room Quality
9.44
Rooms were described as spacious and well-equipped, with positive feedback about comfort.
Amenities
8.97
Some amenities were appreciated, although there were also mentions of the pool being less appealing.
Value for Money
9.43
Guests felt they received good value considering the overall quality of the stay.
Food and Beverage
8.98
The breakfast buffet was generally well-liked, though some mentioned inconsistencies.
Overall Experience
9.45
Overall experience was positive, despite minor issues raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:32

Property Description

Convenient Location and Amenities
Located just a short drive from Puebla's historical centre, Holiday Inn Express Puebla offers an indoor pool and daily hot breakfast buffet. The air-conditioned rooms provide free Wi-Fi, flat-screen cable TV, and tea/coffee-making facilities.

Fitness and Business Facilities
Guests can stay active at the well-equipped fitness centre or utilize the hotel's business centre for work purposes. Free local phone calls are an added convenience for travelers staying at Holiday Inn Express Puebla.

Nearby Attractions
Explore the cultural wonders of Puebla by visiting the Cholula Pyramid and Cathedral, both easily accessible from the hotel. For a fun day out, guests can take a short drive to Africam Safari Zoo.

Book your stay at Holiday Inn Express Puebla for a comfortable and convenient experience.

Important information:

Please note that this hotel does not accept debit cards.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: PBC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.4
Based on 1366 reviews
Cleanliness: 9.48
Service: 9.95
Location: 9.49
Room Quality: 9.44
Amenities: 8.97
Value for Money: 9.43
Food and Beverage: 8.98
Overall Experience: 9.45
C
Camila • solo_traveller • mx
10
Pros:

Las almohadas y la atención al cliente

2026-07-04 • via Nuitee
R
Raul • solo_traveller • mx
5
2026-07-04 • via Nuitee
L
Lluvs • solo_traveller • mx
10
Tranquilidad
Pros:

La ubicación y la piscina

2026-07-03 • via Nuitee
A
Andres • couple • us
10
2026-07-03 • via Nuitee
L
Leon Aburto • couple • mx
8
Pros:

Aceptable

Cons:

Lo que no me gusto fue la actitud del personal del estacionamiento, no tiene claro el sentido de servicio, ante la lluvia obligo a usar sitios y con paraguas en mano nos hizo mover el vehículo

2026-07-02 • via Nuitee
A
Azpeitia • solo_traveller • mx
10
2026-07-01 • via Nuitee
M
Meixueiro V • couple • mx
10
Descanso
Pros:

Comodidad

Cons:

No tengo queja

2026-06-30 • via Nuitee
S
Samantha Jiménez • solo_traveller • mx
10
Pros:

Las instalaciones

Cons:

El desayuno, faltaba variedad

2026-06-29 • via Nuitee
G
Gonzalez murillo • solo_traveller • mx
10
2026-06-29 • via Nuitee
J
Jorge arturo • solo_traveller • mx
9
Pros:

Cambio de habitación

2026-06-29 • via Nuitee
F
Fernando Ochoa • solo_traveller • mx
10
Pros:

Habitación muy amplia, cómoda, limpia y con servicio de cafeteria

Cons:

Que la factura, no te la quieren hacer al momento, te piden hacerla en línea pero luego hay detalles y te retrasas

2026-06-29 • via Nuitee
M
Maria • solo_traveller • mx
10
2026-06-25 • via Nuitee
V
Vargas Arias • family_with_children • mx
8
Pros:

buen desayuno, buena ubicación de fácil acceso

Cons:

al elevador le falta mantenimiento y los extractores de aire no funcionan bien

2026-06-24 • via Nuitee
C
Carlos • extended_group • mx
9
2026-06-23 • via Nuitee
N
nautilus • solo_traveller • mx
10
2026-06-22 • via Nuitee
C
Carmen Elena • solo_traveller • mx
10
2026-06-20 • via Nuitee
V
Valle • solo_traveller • mx
5
Pros:

No me gustó nada, desde que llegamos.

Cons:

Nadie apoyo con un paraguas, no salieron a decirnos que no habia estacionamiento y el baño esta maltratado por lo tanto se veía sucio, en la pared del baño habia cabello, señal de que no se limpia.

2026-06-20 • via Nuitee
R
Rodríguez villaseca • solo_traveller • mx
10
2026-06-17 • via Nuitee
M
Margarita Leonor • family_with_children • mx
10
Super!
Pros:

Everything was perfect

2026-06-17 • via Nuitee
A
Alejandro • solo_traveller • mx
10
Pros:

Su ubicación

Cons:

Nunca contestaron para pedir vomida

2026-06-16 • via Nuitee