Holiday Inn Express Puebla by IHG

Hotels
•
Holiday Inn Express
9.2 (1239 reviews)
Boulevard Hermanos Serdan, 45 , Puebla , MX
+52 222 303 0303

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly, attentive staff
Comfortable beds and rooms
Good complimentary breakfast (buffet)
Excellent location (frequently mentioned)
Clean installations noted by many guests
Comfortable work chair/ergonomics
Pool available
Good value for money
Cons:
Cleanliness problems in some rooms (humidity smell, fungus on window, dirty sofa)
Occasional missed housekeeping / unemptied trash
Shower/regadera maintenance issues
Breakfast preparation/quality inconsistent for some guests
Gym maintenance/towel availability issues
No cocktail service (express hotel limitation)
One report of food causing illness
At least one elevator out of service reported

Categories

Cleanliness
8.2
Mixed signals: several guests praised overall cleanliness, but multiple reviews explicitly mention issues (fungus on window, humidity odor, dirty sofa, unclean coffee maker, missed room cleaning) so cleanliness is notably below the target overall.
Service
9.8
Consistently excellent staff mentions across many reviews (friendly, helpful, quick service, changed rooms when needed); service is a strong positive and compensates for other negatives.
Location
9.4
Mostly praised as 'excellent location' in several reviews; one or two guests noted it was a bit far from the center, but location is generally a strong asset.
Room Quality
9.1
Beds and room comfort frequently praised (comfortable beds, good workspace chair); some concerns about shower performance and occasional humidity/odor in particular rooms.
Amenities
8.9
Good basic amenities (pool mentioned), but shortcomings noted: gym towel availability and bike maintenance, no cocktail service in this express-format hotel, and at least one elevator reportedly out of service.
Value for Money
9.3
Multiple guests highlighted good quality-price ratio and included breakfast as a plus; overall perceived as good value.
Food and Beverage
9
Breakfast/buffet is often praised (variety, staff service), though a few guests noted preparation/quality issues, one report of food making guests ill, and one comment about only decaf being available at a time.
Overall Experience
9.9
Overall very positive impressions and many recommendations; most guests report a pleasant stay despite some isolated issues (cleanliness pockets, breakfast preparation), yielding a strong overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Convenient Location and Amenities
Located just a short drive from Puebla's historical centre, Holiday Inn Express Puebla offers an indoor pool and daily hot breakfast buffet. The air-conditioned rooms provide free Wi-Fi, flat-screen cable TV, and tea/coffee-making facilities.

Fitness and Business Facilities
Guests can stay active at the well-equipped fitness centre or utilize the hotel's business centre for work purposes. Free local phone calls are an added convenience for travelers staying at Holiday Inn Express Puebla.

Nearby Attractions
Explore the cultural wonders of Puebla by visiting the Cholula Pyramid and Cathedral, both easily accessible from the hotel. For a fun day out, guests can take a short drive to Africam Safari Zoo.

Book your stay at Holiday Inn Express Puebla for a comfortable and convenient experience.

Important information:

Please note that this hotel does not accept debit cards.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: PBC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.2
Based on 1239 reviews
Cleanliness: 8.2
Service: 9.8
Location: 9.4
Room Quality: 9.1
Amenities: 8.9
Value for Money: 9.3
Food and Beverage: 9
Overall Experience: 9.9
I
iLiana • family_with_children • mx
9
Excelente opción 🏨✔️ limpieza y buen ambiente
Pros:

✔️Limpieza
✔️Estacionamiento seguro (incluído)
✔️Personal del restaurante atento

Cons:

El personal amable en general, solo a la llegada mencionaron que se debía pagar algo extra porque en las dos habitaciones reservadas (por este medio) no se especificaba que eran 2 personas 👥 por cada hab. 🏨🤔😬 después comentaron que ya no había problema con la reserva

2026-11-06 • via Nuitee
M
Martín • family_with_children • mx
10
Maravilloso
Pros:

Las camas, ubicación y servicio.

Cons:

Un sólo mesero en el comedor.

2026-11-06 • via Nuitee
M
Matiz • extended_group • mx
9
2026-11-05 • via Nuitee
P
Pablo • couple • mx
10
buscaba plata y encontre oro
Pros:

El servicio en recepcion fue de lo mejor en mis ultimas estadias y la habitacion estuvo excelente, el desayuno muy bien sin dudas me gusto mucho.

Cons:

creo que gustaria no tener que pasar por el lobi para ir a la alberca

2026-11-05 • via Nuitee
J
Janine • family_with_children • mx
7
Bien pero pueden mejorar
Pros:

Limpio y comodo

Cons:

la regadera se inundaba y la reportamos varias veces, pero no la arreglaron, pedimos toallas varias veces y no llegaron.

2026-11-03 • via Nuitee
R
Rodriguez • family_with_children • mx
10
2026-11-03 • via Nuitee
A
Arath • couple • us
10
2026-11-03 • via Nuitee
A
Alma Celia • family_with_children • mx
10
Cómoda y segura
Pros:

El trato de las personas que trabajan siempre fue cordial y todas son muy atentas. El desayuno está muy rico y con diferentes opciones. Además, la alberca esta muy agusto

2026-11-03 • via Nuitee
O
Ortiz Hernández • family_with_children • mx
9
Pros:

Proporcionaron un UPGRADE para el hotel "Presidente Intercontinental"

Cons:

Todo me agradó

2026-11-03 • via Nuitee
R
Robles • extended_group • mx
10
Excelente estancia en Puebla.
Pros:

Excelente ubicación, amable y rápido servicio.
Instalaciones excelentes y limpias.

Cons:

Sólo mantenerse tan bien, como hasta ahora.

2026-10-31 • via Nuitee
I
Iñaky • family_with_children • mx
9
Pros:

Camas cómodas, excelente desayuno

Cons:

Sucia la cafetera de la habitación

2026-10-28 • via Nuitee
C
CESAR RAMON • family_with_children • mx
10
2026-10-27 • via Nuitee
M
Maximiliano • family_with_children • mx
9
Adecuada
Pros:

Atención por parte del personal, limpieza, desayuno, tranquilidad

Cons:

La cama fue algo incómoda

2026-10-26 • via Nuitee
J
Jose luis • family_with_children • mx
10
Excelente el personal, limpieza y todo en general
Pros:

La atención de todos fue excelente

Cons:

Que no había cócteles, pero explicaron que al ser un hotel express, no lo manejaban, entonces quedé conforme

2026-10-15 • via Nuitee
H
HECTOR • solo_traveller • mx
10
Pros:

La cama excelente

Cons:

La regadera salían un poco mal

2026-10-14 • via Nuitee
A
Alfredo • solo_traveller • mx
10
2026-10-12 • via Nuitee
C
Cazares • solo_traveller • mx
10
Pros:

La atención del personal

2026-10-12 • via Nuitee
C
carmen • solo_traveller • mx
9
Buen lugar para hospedarse
Pros:

Instalaciones y atencion

Cons:

Estaba algo retirado del centro

2026-10-10 • via Nuitee
M
Miguel • solo_traveller • fr
10
2026-10-09 • via Nuitee
R
Ruth • solo_traveller • co
10
2026-10-07 • via Nuitee