Novotel London Excel

Hotels
•
Novotel
8.4 (6454 reviews)
7 Western Gateway Royal Victoria Dock, , London , GB
+44 20 7660 0677

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Great amenities
Cons:
Cleanliness issues
Overpriced breakfast
Room discomfort

Categories

Cleanliness
7.11
Many reviews complain about unsanitary conditions and dirty rooms.
Service
9.58
Guests mention friendly and helpful staff multiple times.
Location
9.62
Convenient location close to local attractions and transport.
Room Quality
7.07
Issues with room cleanliness and comfort reported.
Amenities
9.1
Facilities available but some amenities like coffee in room need improvement.
Value for Money
8.06
Breakfast deemed overpriced, affecting overall value perception.
Food and Beverage
8.11
Mixed reviews on food quality and breakfast service efficiency.
Overall Experience
8.58
Experience varies, positive aspects balanced by significant cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:02

Property Description

Convenient Location
Located just 150 metres from the ExCeL Exhibition Centre, the Novotel London Excel offers easy access to key landmarks like the O2 arena, Canary Wharf, and London City Airport.

Modern Rooms and Amenities
Enjoy stylish and modern rooms at Novotel London Excel, each equipped with a spacious work area, laptop safe, minibar, and private bathroom for your comfort and convenience.

Scenic Dining and Relaxation
Indulge in brasserie cuisine at the Upper Deck Restaurant & Bar with stunning views of the Royal Victoria Dock and London skyline. Unwind in the sauna or make use of the fitness facilities during your stay.

Experience the perfect blend of comfort and convenience at Novotel London Excel. Book your stay now for a memorable London getaway.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Up to 2 children (under 16 years) can stay free (with breakfast) when sharing a room with adults. Families also get late check-out on Sundays (until 17:00).

Please note that the credit card used to book must be presented on arrival.

Pets can be accommodated for an additional charge of GBP 20.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Location

Property Video

Guest Reviews

8.4
Based on 6454 reviews
Cleanliness: 7.11
Service: 9.58
Location: 9.62
Room Quality: 7.07
Amenities: 9.1
Value for Money: 8.06
Food and Beverage: 8.11
Overall Experience: 8.58
M
Marshall • solo_traveller • us
9
A great value.
Pros:

Convenient location for my purposes, good ample room, public transportation very close. Second time I’ve stayed here.

2026-09-19 • via Nuitee
A
ANA • solo_traveller • at
9
2026-09-19 • via Nuitee
G
Gert • family_with_children • be
8
Prima hotel, volgens verwachting.
Pros:

Prachtige locatie met zicht op de dokken.

Cons:

De welness was gesloten. Fitness was beperkt

2026-09-18 • via Nuitee
L
Lorraine • couple • gb
8
Great location if visiting Excel London
Pros:

Location to Excel London comfortable rooms

Cons:

Bed very soft
Aircraft noise all night

2026-09-18 • via Nuitee
J
Joe • solo_traveller • gb
3
Pros:

Location

Cons:

Breakfast, how can a place manage to mess up a breakfast?. Coffee, which is awful served in paper cups, limp bacon, hard eggs and fizzy fruit salad. 👏👏👏 also did not help that when I left the chef was checking in delivery whilst smoking 👌 brilliant

2026-09-18 • via Nuitee
H
Hammad • family_with_children • gb
5
2026-09-18 • via Nuitee
S
Shafa • couple • gb
9
Overall it was good stay
Pros:

Good location

Cons:

Bathroom door is see through from room and no hand basin in the bathroom

2026-09-17 • via Nuitee
I
Izabela • solo_traveller • at
9
Pros:

Die neue zum Messezentrum ist unschlagbar.

Cons:

Alles war für meinen kurzen Aufenthalt wunderbar

2026-09-17 • via Nuitee
S
Sergio • solo_traveller • it
7
Tornerei solo perché è vicino al centro congressi. Personale V abbandonato
Pros:

Molto vicina al centro congressi, camera spaziosa

Cons:

Servizio in camera molto ristretto sia come orari che come scelta. Se non metti il vassoio di ciò che hai consumato nell’ andito non lo ritirano. Un giorno sono uscito tardi e nonostante abbia chiesto di rifare la stanza non l’hanno rifatta. Il primo giorno non risultava avessi la colazione compresa. Se si arriva al termine dell orario una filippina ti stollerizza continuamente che il tempo sta terminando. Veramente spiacevole.

2026-09-16 • via Nuitee
D
Dionie • solo_traveller • gb
8
2026-09-15 • via Nuitee
D
David • couple • es
4
2026-09-15 • via Nuitee
M
Margaret • solo_traveller • gb
9
2026-09-14 • via Nuitee
M
Maria • couple • be
7
Pros:

vriendelijk personeel

Cons:

kwaliteit van ontbijt

2026-09-14 • via Nuitee
H
Hugo • extended_group • pt
4
2026-09-14 • via Nuitee
L
Lynsey • couple • gb
10
The perfect place to rest after a busy day in London
Pros:

Friendly, clean and comfy

Cons:

Nothing maybe the breakfast was a bit pricey

2026-09-13 • via Nuitee
R
Richard • solo_traveller • gb
9
Clean, modern, convenient
Pros:

Modern, clean, good location. Great staff

Cons:

Room wasnt quite ready at check in time

2026-09-12 • via Nuitee
M
MUHAMMAD • family_with_children • il
5
Ok
Pros:

Near the metro station

Cons:

They didn't bring us water every day. We have to ask them to send, and they obligate us to bring it by ourself.
I book a superior room, it has to be ready with other clean kit, like the ear cotton, slippers, tooth brush... but there wasn't

2026-09-12 • via Nuitee
P
Praveen • solo_traveller • in
5
2026-09-11 • via Nuitee
L
Lucy Simpson • solo_traveller • gb
2
2026-09-10 • via Nuitee
M
Marcello • extended_group • lu
9
Pros:

Great service by staff; our flight was cancelled and they offered us a meeting room for a couple of hours to work. Thank you, Halima!

2026-09-10 • via Nuitee