Novotel London Excel

Hotels
•
Novotel
8.4 (6141 reviews)
7 Western Gateway Royal Victoria Dock, , London , gb

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Great amenities
Cons:
Cleanliness issues
Overpriced breakfast
Room discomfort

Categories

Cleanliness
7.11
Many reviews complain about unsanitary conditions and dirty rooms.
Service
9.58
Guests mention friendly and helpful staff multiple times.
Location
9.62
Convenient location close to local attractions and transport.
Room Quality
7.07
Issues with room cleanliness and comfort reported.
Amenities
9.1
Facilities available but some amenities like coffee in room need improvement.
Value for Money
8.06
Breakfast deemed overpriced, affecting overall value perception.
Food and Beverage
8.11
Mixed reviews on food quality and breakfast service efficiency.
Overall Experience
8.58
Experience varies, positive aspects balanced by significant cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:02

Property Description

Convenient Location
Located just 150 metres from the ExCeL Exhibition Centre, the Novotel London Excel offers easy access to key landmarks like the O2 arena, Canary Wharf, and London City Airport.

Modern Rooms and Amenities
Enjoy stylish and modern rooms at Novotel London Excel, each equipped with a spacious work area, laptop safe, minibar, and private bathroom for your comfort and convenience.

Scenic Dining and Relaxation
Indulge in brasserie cuisine at the Upper Deck Restaurant & Bar with stunning views of the Royal Victoria Dock and London skyline. Unwind in the sauna or make use of the fitness facilities during your stay.

Experience the perfect blend of comfort and convenience at Novotel London Excel. Book your stay now for a memorable London getaway.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Up to 2 children (under 16 years) can stay free (with breakfast) when sharing a room with adults. Families also get late check-out on Sundays (until 17:00).

Please note that the credit card used to book must be presented on arrival.

Pets can be accommodated for an additional charge of GBP 20.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 25 per day.

Location

Property Video

Guest Reviews

8.4
Based on 6141 reviews
Cleanliness: 7.11
Service: 9.58
Location: 9.62
Room Quality: 7.07
Amenities: 9.1
Value for Money: 8.06
Food and Beverage: 8.11
Overall Experience: 8.58
H
Hannah • family_with_children • gb
10
Reliable, comfortable, great location.
Pros:

Location great, staff great, facilities great, parking great.

Cons:

Expensive for the room on the weekend we went after being let down last minute in an air bnb however it was London marathon weekend so understandable as it’s in demand.

2026-05-23 • via Nuitee
K
Kennie • family_with_children • gb
8
2026-05-23 • via Nuitee
M
Magdalena • family_with_children • pl
10
Pros:

Świetna lokalizacja

2026-05-23 • via Nuitee
H
Holden • solo_traveller • gb
10
Pros:

Lovely river side terrace. Staff were friendly and the rooms were clean

2026-05-22 • via Nuitee
G
Gisele • solo_traveller • br
10
2026-05-21 • via Nuitee
M
Mario • solo_traveller • at
8
2026-05-21 • via Nuitee
S
Saad • solo_traveller • gb
10
2026-05-20 • via Nuitee
S
Selin • solo_traveller • tr
6
2026-05-19 • via Nuitee
S
Sandra • family_with_children • de
7
2026-05-19 • via Nuitee
C
Caroline • solo_traveller • gb
8
Comfortable hotel - great for Excel
Pros:

Great hotel. Very comfortable. Easy access to Excel and very close to the underground.

2026-05-19 • via Nuitee
A
Aurelija • couple • gb
7
2026-05-18 • via Nuitee
J
Julian • couple • gb
10
2026-05-18 • via Nuitee
P
Peter • solo_traveller • gb
3
OK for an average business hotel but certainly no luxury.
Pros:

Location is handy for the Excel, when at a conference.

Cons:

Only stayed 1 night and put the do not disturb sign on the door, however room cleaning still knocking at 9.30am. I didn't have to check out until midday. No Minibar facilities, just 2 cans of water. Not ideal when you have been at a conference all day and just want a snack and chill out.

2026-05-18 • via Nuitee
L
Lou • solo_traveller • gb
9
2026-05-18 • via Nuitee
M
Matthew • solo_traveller • gb
8
Good
Pros:

Staff friendly, helpful..

Cons:

We had a conjoining room and it couldn't be locked from the room we was staying in ..

2026-05-18 • via Nuitee
S
Sezgin • solo_traveller • de
9
Alles was für ein Business Trip notewendig ist, war vorhanden!
Pros:

Top Nähe zum Exhibition Center...!! Essen und Trinken auch alles in der Nähe bzw. im Hotel möglich!

2026-05-18 • via Nuitee
A
Allyson • extended_group • gb
9
Exceeded expectations.
Pros:

Location adequate for links to O2. High quality of hotel room, bar and reception.

2026-05-18 • via Nuitee
K
Kristina • couple • gb
4
Neutral. Still thankful for the lady supervisor who told us we were moved to another room.
Pros:

The location is best when you need to be in the O2 Arena for a concert etc.

Cons:

When we arrived, we were given a room where the air conditioning wasn’t working, the fire alarm was covered with a used sock probably from the previous guest, the sink in the bathroom wasn’t draining properly. It took so much time for them to rectify the issue and an electric fan was the solution to our air-conditioning concern. Seemed like nobody from reception cared about it until a few more calls from us the next day raising the concern. In the end, we were allocated another room which was bigger and given complimentary drinks but the air conditioning, though a bit better, wasn’t what we expected. It would have been nice if we were informed beforehand that they are sorting out their air conditioning system.

2026-05-17 • via Nuitee
Özlem • family_with_children • de
8
Gute Lage nettes Personal
Pros:

Gute Lage zu den verschiednen Bahnen. Frühstück für englische Verhältnisse sehr gut mit frischem Obst. Stets freundliches Personal! Konnten mir europäische Stecker leihen, was super war da ich meine vergessen hatte.

Cons:

Trotz wiederholtem Bitten um getrennte Decken hat es nicht geklappt. Abends war kein housekeeping da und morgens hatte ich drum gebeten es tagsüber zu tun was abends als ich da war leider wieder nicht erledigt war.

2026-05-17 • via Nuitee
J
Jardine • solo_traveller • ie
8
2026-05-17 • via Nuitee