Novotel London Excel

Hotels
•
Novotel
8.4 (6196 reviews)
7 Western Gateway Royal Victoria Dock, , London , gb

listing image 1
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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Great amenities
Cons:
Cleanliness issues
Overpriced breakfast
Room discomfort

Categories

Cleanliness
7.11
Many reviews complain about unsanitary conditions and dirty rooms.
Service
9.58
Guests mention friendly and helpful staff multiple times.
Location
9.62
Convenient location close to local attractions and transport.
Room Quality
7.07
Issues with room cleanliness and comfort reported.
Amenities
9.1
Facilities available but some amenities like coffee in room need improvement.
Value for Money
8.06
Breakfast deemed overpriced, affecting overall value perception.
Food and Beverage
8.11
Mixed reviews on food quality and breakfast service efficiency.
Overall Experience
8.58
Experience varies, positive aspects balanced by significant cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:02

Property Description

Convenient Location
Located just 150 metres from the ExCeL Exhibition Centre, the Novotel London Excel offers easy access to key landmarks like the O2 arena, Canary Wharf, and London City Airport.

Modern Rooms and Amenities
Enjoy stylish and modern rooms at Novotel London Excel, each equipped with a spacious work area, laptop safe, minibar, and private bathroom for your comfort and convenience.

Scenic Dining and Relaxation
Indulge in brasserie cuisine at the Upper Deck Restaurant & Bar with stunning views of the Royal Victoria Dock and London skyline. Unwind in the sauna or make use of the fitness facilities during your stay.

Experience the perfect blend of comfort and convenience at Novotel London Excel. Book your stay now for a memorable London getaway.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Up to 2 children (under 16 years) can stay free (with breakfast) when sharing a room with adults. Families also get late check-out on Sundays (until 17:00).

Please note that the credit card used to book must be presented on arrival.

Pets can be accommodated for an additional charge of GBP 20.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 25 per day.

Location

Property Video

Guest Reviews

8.4
Based on 6196 reviews
Cleanliness: 7.11
Service: 9.58
Location: 9.62
Room Quality: 7.07
Amenities: 9.1
Value for Money: 8.06
Food and Beverage: 8.11
Overall Experience: 8.58
M
Martin • solo_traveller • bg
10
Pros:

Great location , next to excel , 5 mins on foot from elizabeth metro line and DLR station. Super clean, quiet and comfortable. Great view from the terrace to the docks. Luggage store was available free of charge.

Cons:

A bit pricey , but this is London....

2026-06-19 • via Nuitee
A
Amber • extended_group • gb
7
2026-06-18 • via Nuitee
J
Jean-Claude • solo_traveller • lu
10
2026-06-18 • via Nuitee
A
Anthony • couple • gb
10
2026-06-18 • via Nuitee
S
Simona • solo_traveller • no
10
2026-06-16 • via Nuitee
V
Vesselin • solo_traveller • bg
9
Pros:

Всичко беше перфектно!

Cons:

По време на нашия престой някой от другите гости задейства противопожарната аларма и това наложи бърза евакуация в 2 часа сутринта. Иначе всичко друго беше перфектно!

2026-06-16 • via Nuitee
A
Anders • couple • se
7
2026-06-16 • via Nuitee
H
Hamed • couple • om
10
2026-06-15 • via Nuitee
M
Michelle • solo_traveller • gb
8
Went down for Harry Styles
Pros:

Hotels inna good location good transport links, cleaning staff are excellent. Hotel is lovely and gave us a free drink too

Cons:

Not much it is a bit out from central London but right beside custom house station which you can then use to get to central London.

2026-06-15 • via Nuitee
W
Wattam • solo_traveller • gb
9
Pros:

Close to tubes great views

2026-06-15 • via Nuitee
E
Elisa • solo_traveller • it
8
2026-06-14 • via Nuitee
J
Jessica • solo_traveller • gb
7
2026-06-14 • via Nuitee
A
Anthony • couple • gb
10
2026-06-14 • via Nuitee
A
Alexandra • family_with_children • hu
9
Pros:

A reggeli kiváló volt. Bőséges választék, ami mindig friss volt. Tiszta szobák, kedves személyzet. Nagyon jó elhelyezkedés, Elisabeth line pár perc gyalog, és a libegő is kb 100 m-re van.

Cons:

Meglepett, hogy egy sima üvegfal választotta el a szobát a zuhanyzótól és a wc-től. Nekem ez diszkonfort érzés volt.

2026-06-14 • via Nuitee
B
Begona • solo_traveller • gb
10
2026-06-14 • via Nuitee
N
Neil • solo_traveller • ch
9
Good stay overall, they could improve the cleaning.
Pros:

A nice hotel overall, the location suited my business purposes. Could be a bit cleaner

Cons:

Felt a bit unclean

2026-06-14 • via Nuitee
A
achilleastolios • solo_traveller • gr
8
2026-06-13 • via Nuitee
D
David • family_with_children • fr
7
2026-06-13 • via Nuitee
L
Louise • family_with_children • gb
10
2026-06-13 • via Nuitee
D
Debra • solo_traveller • gb
4
Ok but nothing dpecial
Pros:

Room was clean

Cons:

Room was basic. Breakfast was poor value for money

2026-06-12 • via Nuitee