Novotel London Excel

Hotels
Novotel
8.4 (6313 reviews)
7 Western Gateway Royal Victoria Dock, , London , gb

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Great amenities
Cons:
Cleanliness issues
Overpriced breakfast
Room discomfort

Categories

Cleanliness
7.11
Many reviews complain about unsanitary conditions and dirty rooms.
Service
9.58
Guests mention friendly and helpful staff multiple times.
Location
9.62
Convenient location close to local attractions and transport.
Room Quality
7.07
Issues with room cleanliness and comfort reported.
Amenities
9.1
Facilities available but some amenities like coffee in room need improvement.
Value for Money
8.06
Breakfast deemed overpriced, affecting overall value perception.
Food and Beverage
8.11
Mixed reviews on food quality and breakfast service efficiency.
Overall Experience
8.58
Experience varies, positive aspects balanced by significant cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:02

Property Description

Convenient Location
Located just 150 metres from the ExCeL Exhibition Centre, the Novotel London Excel offers easy access to key landmarks like the O2 arena, Canary Wharf, and London City Airport.

Modern Rooms and Amenities
Enjoy stylish and modern rooms at Novotel London Excel, each equipped with a spacious work area, laptop safe, minibar, and private bathroom for your comfort and convenience.

Scenic Dining and Relaxation
Indulge in brasserie cuisine at the Upper Deck Restaurant & Bar with stunning views of the Royal Victoria Dock and London skyline. Unwind in the sauna or make use of the fitness facilities during your stay.

Experience the perfect blend of comfort and convenience at Novotel London Excel. Book your stay now for a memorable London getaway.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Up to 2 children (under 16 years) can stay free (with breakfast) when sharing a room with adults. Families also get late check-out on Sundays (until 17:00).

Please note that the credit card used to book must be presented on arrival.

Pets can be accommodated for an additional charge of GBP 20.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 25 per day.

Location

Property Video

Guest Reviews

8.4
Based on 6313 reviews
Cleanliness: 7.11
Service: 9.58
Location: 9.62
Room Quality: 7.07
Amenities: 9.1
Value for Money: 8.06
Food and Beverage: 8.11
Overall Experience: 8.58
V
Vivian family_with_children ng
8
2026-07-25 via Nuitee
I
Ivana solo_traveller cz
8
2026-07-25 via Nuitee
G
giuseppe solo_traveller it
9
Pros:

Pulizia, confort, cordialità e posizione.

2026-07-25 via Nuitee
A
Aroa family_with_children es
7
Agradable
Pros:

Cerca de la parada del metro.

Cons:

El ruido del gimnasio.

2026-07-24 via Nuitee
J
jahangir couple gb
8
2026-07-24 via Nuitee
P
Philippus couple gb
7
Good location close to ExCel London
Pros:

Convenient location if you need to be in this part of London.

2026-07-24 via Nuitee
K
Kelly family_with_children gb
10
Great service from the desk we had a beautiful room
Pros:

Brilliant base, loved the location with a delicious lunch on the balcony

Cons:

Nothing

2026-07-24 via Nuitee
K
Kathryn family_with_children gb
10
So easy to get to, excellent value for money, clean and comfortable!
Pros:

Easy to get to and we could check in late (didn’t arrive until 11pm after a show).

Cons:

We were on 7th floor and my children were a bit worried about that but we knew the hotel was tall so not a lot that could be done there!

2026-07-23 via Nuitee
O
OSMAN couple gb
10
2026-07-23 via Nuitee
H
Harriet Wilder solo_traveller gb
8
Pros:

Proximity to Excel

2026-07-23 via Nuitee
E
Erika solo_traveller gb
10
2026-07-23 via Nuitee
D
Diane solo_traveller gb
10
2026-07-22 via Nuitee
M
magnussen family_with_children dk
8
2026-07-22 via Nuitee
P
Patricia family_with_children pa
9
Excelente precio calidad ubicación
Pros:

Muy cómodo, habitaciones amplias con. AC. Cerca del metro Elizabeth Line

2026-07-21 via Nuitee
N
nkosana solo_traveller gb
9
2026-07-21 via Nuitee
A
ADAM couple gb
8
Great location and value for money
Pros:

Clean, tidy and great location

Cons:

N/A

2026-07-20 via Nuitee
K
Karen solo_traveller gb
9
2026-07-19 via Nuitee
G
Geofrey family_with_children gb
8
2026-07-18 via Nuitee
D
Dione solo_traveller gb
10
Pros:

I love the lovely gardens in front and the view, the beds were comfy definitely needed after walking around all day, room was perfect!

Cons:

Bit out the way and when the only lines that go there were closed so that can be a nightmare but it's through no fault of the hotel or tube just a heads up.

2026-07-18 via Nuitee
B
Briseida couple pr
9
2026-07-17 via Nuitee