Kinzie Hotel

Hotels
9 (1938 reviews)
20 West Kinzie Street , Chicago , US

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Ideal location
Comfortable beds
Great service
Cons:
Disappointing breakfast selection
Noise issues
Need for modernization

Categories

Cleanliness
8.16
Several reviews mentioned the need for better room conditions and cleanliness in bathrooms.
Service
10
Staff were frequently praised for being friendly and helpful.
Location
9.63
Guests highlighted the ideal location and proximity to attractions.
Room Quality
8.67
Some rooms were comfortable, but there were complaints about noise and old furnishings.
Amenities
9.12
Amenities like breakfast and gym received mixed reviews but overall were satisfactory.
Value for Money
9.15
Standard quality for this hotel tier.
Food and Beverage
7.61
Breakfast was often mentioned as limited and disappointing.
Overall Experience
9.66
Overall, guests enjoyed their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:25

Property Description

Luxurious Accommodations
Indulge in the comfort of a 42-inch flat-screen LCD HDTV, premium bath products, and in-room massage services at Kinzie Hotel. The rooms are designed to provide a relaxing and upscale experience for every guest.

Exceptional Dining Experience
Savor the flavors of upscale dining with in-room options from the renowned Public House Gastropub. Enjoy a continental breakfast during your stay and treat yourself to tantalizing dishes like Mac N' Cheese or House Sliders in the comfort of your room.

Evening Delights
Unwind in the Double Cross Lounge at the end of the day with a complimentary drink and a selection of hors d'oeuvres during the nightly reception. It's the perfect way to relax and socialize after a day of exploring Chicago.

Experience luxury, exceptional dining, and evening delights at Kinzie Hotel. Book your stay now for an unforgettable Chicago getaway.

Important information:

Guests must be 21 years of age or older to check in at the property.

Please be advised that for group bookings of 9 or more,different policies and additional supplements may apply.

Please note there is a 1 night room and tax penalty for reservations shortened after check-in. On certain group reservations or special discounted rates, a different policy may apply.

Guests are required to provide a deposit via credit card upon arrival at check-in; the amount on hold is released in full if there are no incidental charges after check-out.

The $34.95 (before taxes) mandatory resort fee per day per room includes:
-complimentary continental breakfast
-complimentary evening reception
-unlimited WiFi access
-24-hour fitness center access
-use of the business center
-Evening reception (wines and ales from 17:00 - 19:00. daily)
-Unlimited entertainment streaming - Netflix, Hulu, YouTube and more

When using a debit card attached to a bank or checking account, funds are immediately frozen for the full expected amount of your room charges, including estimated incidentals of USD 100 per night. This deposit is released by the hotel upon check-out; however, the funds may not be available for approximately 7 to 10 business days, depending on bank policy. If the processing time is of concern, the hotel encourages the use of a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

9
Based on 1938 reviews
Cleanliness: 8.16
Service: 10
Location: 9.63
Room Quality: 8.67
Amenities: 9.12
Value for Money: 9.15
Food and Beverage: 7.61
Overall Experience: 9.66
F
Fernando • solo_traveller • us
10
2026-09-18 • via Nuitee
H
Heather • extended_group • us
9
My stay was relaxing from the time that I checked in until the time that I left!
Pros:

The staff was very friendly and Jonny the bellhop was super helpful and so nice

2026-09-17 • via Nuitee
D
Debbie • couple • us
10
Perfect location to see the city.
Pros:

Location!

2026-09-15 • via Nuitee
J
James • extended_group • us
10
2026-09-13 • via Nuitee
M
Monica • couple • co
10
Un súper buen lugar para quedarse
Pros:

La ubicación Maravillosa

Cons:

Nada todo genial

2026-09-12 • via Nuitee
M
Marife • couple • us
10
2026-09-12 • via Nuitee
A
Amanda • family_with_children • us
10
I’d definitely book again.
Pros:

Location and Staff

Cons:

Door closed at 9

2026-09-10 • via Nuitee
S
Susan • couple • us
10
2026-09-08 • via Nuitee
M
Maria • extended_group • us
7
Good
Pros:

Location

Cons:

Extra fees at check out

2026-09-07 • via Nuitee
J
João • family_with_children • pt
8
2026-09-07 • via Nuitee
M
Mark • couple • us
8
2026-09-07 • via Nuitee
J
James • couple • us
8
Loved our stay there and will defiantly stay there again
Pros:

Perfect area of Chicago…. Large comfortable room…. Bathroom large and wonderful…. Large windows with city views…. Everyone working there was great

Cons:

The happy hour was in very bright cold room

2026-09-07 • via Nuitee
S
silvia • extended_group • au
7
2026-09-03 • via Nuitee
D
Danielle • couple • us
5
Although the room was nice, aside from the tub, I wouldn’t stay here again.
Pros:

The hit was a convenient location.

Cons:

The breakfast room was on the 6th floor and tiny. The food options alerts subpar. Sometimes the door was locked when it was supposed to be accessible at all times to use the microwave. The tub was dirty, stained and had some patching up done. The AC was deactivated twice. Had to call the front desk to reactivate it. We came early to see if we could get early check. There were no rooms available which was okay. We added our name to a list to be called when a room was available and dropped off our luggage. Came back at check in time we were told our room still wasn’t ready and there would be a wait. However, people were just arriving and getting rooms immediately. It wasn’t until we made a fuss and showed proof of what we were told that we were given our room. Which is BS.

2026-09-02 • via Nuitee
R
Rhonda • couple • us
10
2026-09-01 • via Nuitee
C
Carmen Lucia • family_with_children • ro
9
2026-08-31 • via Nuitee
R
Roderick • couple • us
8
Overall, a good place to stay if you want downtown.
Pros:

The place was very clean.

Cons:

The seating for the breakfast was terrible for a disabled person. All low seats full the first morning and zero seating the second morning. Halfway through the second day, most food was empty with waits to get more.

2026-08-31 • via Nuitee
L
Lisa • extended_group • us
10
A lot of us came to see BTS! The staff knew this & were very excited about our excitement!
Pros:

Breakfast was great! It was nice not to have to leave the hotel.

Cons:

I don't really have any complaints.

2026-08-31 • via Nuitee
R
Raluca Jordan • solo_traveller • us
7
Pros:

We found the staff to be very accommodating and helpful throughout our stay. The surroundings offered a truly wonderful atmosphere. Very close to everything

Cons:

Seriously, the breakfast was a total letdown; I was expecting way more. And the hotel itself? It felt like a giant refrigerator, absolutely freezing. I actually ended up catching a cold because it was so chilly in there. Definitely not the cozy experience I was hoping for.

2026-08-31 • via Nuitee
F
Fabaolis • solo_traveller • us
9
Pros:

Awesome staffs and nice location. Felt safe.

Cons:

The pillows were a little uncomfortable. I didnt use the hotel parking cause it was pricey.

2026-08-31 • via Nuitee