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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Spa/wellness center
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Concierge service
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Kid meals
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Indoor pool
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Steam room
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Luxurious 4-Star Hotel in Prime City Centre Location
Swimming Pool, Gym, and Spa: Relax and unwind in our hotel's swimming pool, gym, and spa facilities, perfect for a rejuvenating stay.
Award-Winning Dining Experience: Indulge in a modern menu at our award-winning restaurant and sip on cocktails at the stylish lounge bar.
Panoramic City Views and Leisure Club: Enjoy breathtaking city views from our modern rooms and take advantage of our leisure club with Jacuzzi®, sauna, steam room, and fitness studio.
Experience luxury and convenience at Mercure Cardiff Holland House Hotel & Spa. Book now for an unforgettable stay!
* Guests are required to the credit card that was used to make the booking upon check-in.
* Please ensure the payment card is valid at the time of booking and upon check-in.
* Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).
* Guests at Hotel & Spa receive a 20% discount on Spa Treatments. Please use the Special Requests box when booking, or contact the property directly using the contact details provided in your confirmation.
* Please note there is limited parking available and subject to availability and it takes GBP 24 for 24 hours.
* Please note that pets will incur an additional charge of £30 per pet, per night.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
Location and rooms, very large rooms.
Stayed before and access to the pool used to be free, they now charge and feel the pool needs a little tlc.
Rude staff
Rooms smelt of sewerage coming from the piping
Confirmed that I had breakfast and access to the swimming pool before the cancellation deadline to then not honour this on arrival and be very rude about it.
While there multiple guests made complaints at reception and all met with same non blanch service that really did not care and offered no compensation or apology for their mistakes us included.
More than 3 couples were allocated the same room with all key cards working and all had to go through the same embarrassing situation of walking in to a room that was already occupied.
Room was nice with a lovely bath.
Bar… only two members of staff running the bar and serving food. All the beers awful gave up and went to the nearest pub. Called a few days prior to my arrival to ask for my two rooms to be next door to each other and was also told my dogs overnights stay would be £20. On arrival rooms on separate floors and had to pay £30 for my dog.
Perfect location had everything we needed in the room
Nothing it was all great
It’s well located and in a better state of repair than it was a couple of years ago
1) Charging to access the swimming pool per day is acceptable. But charging for each admission in a day is mean.
2) The flow rate for hot water in bath shower and wash basins is lamentable. It took 20 minutes to fill a bath to an acceptable level after which it means getting cold. The trickle of water in the shower an insult. If you need the money saved so badly put it on the room rate? It won’t be sufficient to discourage people from booking
Good location
Rooms tired.
Staff unwelcoming.
Breakfast food quality was very poor.
Great location and lovely spacious room
Long check in queue as there was only 1 staff member to begin with. Also.my room was a twin when Id paid for double but we just made do.
The only good thing is its location
No care and attention. Couldn’t find any staff on the front desk when we arrived. Bathroom tired. Went to the spa to ask about massage availability, the man on the desk didn’t seem to know about the spa at all. This hotel has been neglected since our last visit. No upkeep is obvious. Was a good hotel…… once
Beautiful room and spa
Nothing
Close to city centre
The staff on reception were clearly in the wrong job. Very rude and unhelpful. The same said for the bartender who served us a drink whilst we waited for our room.
The location was spot on for what was required. The staff in the spa were extremely friendly and welcoming.
The staff at the front desk weren’t very helpful, in fact were arguing over who was going to help me whilst I was standing there. I had a panoramic view however the windows were so dirty I was unable to see out of them
Staff friendly. Room good for what we needed. Breakfast good.
Nothing.
Great top floor apartment suite. massive bed, great shower, beautiful décor and amazing views over Cardiff
n/a
My room was spotlessly clean and very comfortable.
The staff were all extremely friendly, kind and helpful. They really made my stay a joy.
I was appalled that there is a £10 charge to use the swimming pool and sauna. I have never known a hotel to charge for this. I was very disappointed.
As we arrived early, unfortunately our request for an earlier room was not available, however Amrutha in reception was extremely kind and helpful and allowed us to store our luggage. On our return to book everyone in Amrutha was extremely kind, supportive and helpful to us and we really did appreciate this.
There was some dust within the room and the shower wasn't that clean.
Excellent restaurant bar and facilities
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