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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Spa/wellness center
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Concierge service
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Kid meals
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Indoor pool
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Steam room
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
Review Highlights
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Property Description
Luxurious 4-Star Hotel in Prime City Centre Location
Swimming Pool, Gym, and Spa: Relax and unwind in our hotel's swimming pool, gym, and spa facilities, perfect for a rejuvenating stay.
Award-Winning Dining Experience: Indulge in a modern menu at our award-winning restaurant and sip on cocktails at the stylish lounge bar.
Panoramic City Views and Leisure Club: Enjoy breathtaking city views from our modern rooms and take advantage of our leisure club with Jacuzzi®, sauna, steam room, and fitness studio.
Experience luxury and convenience at Mercure Cardiff Holland House Hotel & Spa. Book now for an unforgettable stay!
* Guests are required to the credit card that was used to make the booking upon check-in.
* Please ensure the payment card is valid at the time of booking and upon check-in.
* Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).
* Guests at Hotel & Spa receive a 20% discount on Spa Treatments. Please use the Special Requests box when booking, or contact the property directly using the contact details provided in your confirmation.
* Please note there is limited parking available and subject to availability and it takes GBP 24 for 24 hours.
* Please note that pets will incur an additional charge of £30 per pet, per night.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
2nd time to book. Room that we had this time was excellent, overnight stay was worth it. Parking on site.
We paid approximately £150 for one night for one person, yet the accommodation offered only basic comfort, with breakfast and parking charged separately. The biggest disappointment was the hotel's handling of an accidental duplicate booking: because the first Booking.com confirmation did not appear immediately while our driver was travelling for work, he made a second reservation for the same night. Despite repeated explanations and an initial promise to escalate our £79.01 refund request for review, the hotel refused to make an exception and stopped responding to our formal complaint.
Very close to centre
Perfect thank you 🙂
Location, pleasant helpful staff, cleanliness. Convenience of parking. Nice cosy bed.
So many things being “extras” eg, bathrobe £5, payment to use pool. Room was cold and didn’t warm up when heating turned up.
Position
Relative unclean
We found previous occupants tablets on the carpet
Bathroom was very clean
Fabulous hotel, room was beautiful, nice and clean. Special treat left for us after we had gone out was a special touch, and much appreciated.
Overall very happy with our stay and the hotel, thought it was a real shame that the pool is no longer free for hotel guests, we have stayed in the hotel many times and have always enjoyed using the pool facilities often using them more than once on previous stays but at £10 per guest per entry we felt that it simply was not worth the money.
The room was really spacious
The hotel advertises the pool and sauna on every booking platform but never states that this is only accessible after paying a fee (£10 for hotel residents…). This was a disappointment.
Same if we need to leave our luggage at the hotel after check out. This is £5 so you might as well get a locker in town, closer to the centre.
Spacious rooms and very friendly staff
I stay here regularly, as the hotel is perfectly located for attending events in Cardiff. Over the years, I’ve stayed in numerous hotels across the city, ranging from smaller establishments to some of the more luxurious options, and I have to say that when it comes to suites, this hotel really does come out on top!
The suites are spacious, comfortable and have a lovely character to them. The additional bookcase in the room is a really nice touch, and I will always love the bath! It’s one of those features that makes a stay feel that little bit more special, particularly after a long day or evening at an event.
Unfortunately, on this occasion, there was no shower gel provided, which was disappointing and another example of those small details that seem to be getting overlooked.
I genuinely enjoy staying here, which is why I continue to return. The hotel has so much going for it, particularly its location, character and the quality of its suites. I just hope the attention to detail doesn’t continue to slip, as it would be a real shame to see these little things detract from what is otherwise a lovely hotel.
For me, it’s not about expecting extravagance, but rather the basics being consistently right. When a hotel gets those things right alongside everything else it has to offer, it makes all the difference.
I was disappointed to see that some of the smaller details appear to have slipped. Whilst these may seem relatively minor, they are the little things that contribute to the overall guest experience.
For example, if you wish to order room service, you now have to contact reception to find out what is available. Surely having a menu in the room, or even a simple QR code that guests can scan, would be a much more convenient option?
I was also disappointed to see a reduction in the tea and coffee facilities provided. In particular, there was just one coffee pod for the machine, which seems rather limited given that these are generally considered standard room amenities.
I do wonder whether these changes are part of a wider cost-cutting exercise or simply a case of housekeeping not completing the necessary final checks.
Either way, it’s disappointing to see standards slipping, particularly when it’s often the attention to detail that makes the difference between an average stay and a really enjoyable one.
These are relatively small issues that could easily be addressed, which makes them all the more frustrating.
TV did not work, shower hot and cold
Reception no help
Had pre contacted them requesting a twin and a double next to each other no reply
TV working
Shower working
Rooms were both excellent, large and comfortable with great views and nice bathroom.
Restaurant was nice, food good and staff friendly.
Buffet breakfast was a little cold and had obviously been standing for a while, but didn't appear to be many customers to use the food up.
We thought a £10 per person charge to use the swimming pool was unjust; consequently we didn't use the leisure facilities.
Good location,big rooms comfy bed.
Starting to look a little tired and could do with a refresh.
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