DoubleTree By Hilton London Excel

Hotels
•
Doubletree by Hilton
8.2 (7031 reviews)
Excel, 2 Festoon Way, Royal Victoria Dock , London , gb
+44 20 7540 4820

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Friendly staff
Great location
Good food
Cons:
Cold restaurant
Dirty room
Grumpy reception staff

Categories

Cleanliness
6.76
The room was dirty, clumps of hair everywhere.
Service
9.23
The staff were very friendly and tried to help as much as possible.
Location
9.27
Ideal location for City Airport.
Room Quality
6.72
The air conditioning did not work properly.
Amenities
8.75
The restaurant and bar areas are nice.
Value for Money
7.71
Incredibly expensive for the quality standard of the room.
Food and Beverage
8.76
The food was very good.
Overall Experience
8.43
Comfortable stay for one night with a good location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:02

Property Description

Waterfront Location and Modern Accommodation
DoubleTree By Hilton London Excel offers a prime waterfront location near London City Airport. The hotel boasts bright rooms with free WiFi, 40-inch LED TVs, and private shower rooms. Some suites even feature balconies with stunning waterfront views.

Dining and Fitness Options
Indulge in modern Italian cuisine at The Restaurant, or unwind with a drink at The Bar while enjoying superb waterfront views. Keep up with your fitness routine at the on-site Fitness Room equipped with cardio equipment. Additionally, guests can enjoy a hot and cold breakfast buffet with a variety of options.

Convenient Amenities and Nearby Attractions
With 24-hour room service, guests can enjoy convenience at any hour. Explore nearby attractions like The O2 Arena, Canary Wharf, and the ExCel Exhibition Centre, all within easy reach from the hotel.

Book your stay at DoubleTree By Hilton London Excel for a memorable waterfront experience.

Important information:

A credit or debit card authorization of at least GBP 50 is required upon check in at the hotel, from the person(s) staying at the hotel

If the booking is an advance purchase (non refundable booking), the actual card used to reserve and make pre-payment for the room must be presented upon arrival. If this is not possible, the charge on the original card provided will be refunded and credit card payment will be requested before room keys are issued.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 15 per day.

Location

Property Video

Property Accessibility

Total Disability Score: 65.14
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 8
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.2
Based on 7031 reviews
Cleanliness: 6.76
Service: 9.23
Location: 9.27
Room Quality: 6.72
Amenities: 8.75
Value for Money: 7.71
Food and Beverage: 8.76
Overall Experience: 8.43
K
Kenneth • couple • gb
10
2026-07-25 • via Nuitee
A
Amelie • extended_group • de
6
Für 1-2 Nächte okay, eher nicht komfortabel und altmodisch
Pros:

Man konnte zu dritt in ein Hotelzimmer

Cons:

Zimmer war okay, sehr in die Jahre gekommen und altmodisch. Sauberkeit war solala, das Personal teilweise sehr freundlich, teilweise sehr unfreundlich. Fenster konnte man leider nicht öffnen

2026-07-25 • via Nuitee
R
Robert • solo_traveller • gb
6
Good value but eat out
Pros:

Location

Cons:

Ran out of food

2026-07-25 • via Nuitee
K
Kelly • family_with_children • gb
10
Beautiful hotel with the best breakfast and comfy bed and pillows.
Pros:

Excellent breakfast and home made cookies on arrival. Comfy bed and lovely staff.

Cons:

No room service after 11

2026-07-24 • via Nuitee
F
Fernanda • extended_group • cl
7
2026-07-24 • via Nuitee
O
Olha • solo_traveller • gb
9
2026-07-24 • via Nuitee
A
Ana • couple • es
6
2026-07-24 • via Nuitee
A
Aadi • solo_traveller • gb
10
2026-07-24 • via Nuitee
T
Thobekile • couple • gb
10
Very comfortable
Cons:

Just the room carpets

2026-07-24 • via Nuitee
H
Harrison • couple • gb
8
So so good
Pros:

it was just so so nice, staff were super friendly and handy, easy to navigate the rooms too and not too far from anything

Cons:

I didn’t like the prices of the drinks and stuff in the fridge downstairs, £6 for a bottle of water is crazy.

2026-07-24 • via Nuitee
L
linh • couple • gb
7
2026-07-24 • via Nuitee
V
Vincenzo • extended_group • it
1
Terribile
Pros:

Niente

Cons:

Camera orrenda senza riscaldamento senza presa per caricare telefono, acqua fredda . Personale indiano antipatico

2026-07-24 • via Nuitee
G
Gbemi • solo_traveller • gb
10
2026-07-23 • via Nuitee
M
Mir • solo_traveller • gb
8
Good comfortable clean restaurant. Decent breakfast good clean rooms. Good parking facilities at a reasonable price.
Pros:

Good hotel with parking easy walk along the dock to restaurant and O2.

Cons:

Not very well connected to tube network. DLR was not running during my stay.

2026-07-23 • via Nuitee
M
Mark • family_with_children • gb
9
Great place to have a base and so easy to get around using the subway
Pros:

Loved that it overlooked the water where we would sit most mornings after breakfast

Cons:

Didn’t have a problem with the property at all 😃

2026-07-23 • via Nuitee
Z
Zane • solo_traveller • es
10
2026-07-23 • via Nuitee
E
Emilia • solo_traveller • pl
10
We keep going back to this hotel
Pros:

Everything was perfect, clean room, comfy bed, freshly baked cookies and friendly staff!

Cons:

N/A

2026-07-22 • via Nuitee
V
Victoriassd • couple • gb
9
2026-07-22 • via Nuitee
M
munevver • couple • gb
10
2026-07-22 • via Nuitee
K
Khleopas • couple • gb
10
2026-07-22 • via Nuitee