DoubleTree By Hilton London Excel

Hotels
•
Doubletree by Hilton
8.2 (7244 reviews)
Excel, 2 Festoon Way, Royal Victoria Dock , London , GB
+44 20 7540 4820

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Friendly staff
Great location
Good food
Cons:
Cold restaurant
Dirty room
Grumpy reception staff

Categories

Cleanliness
6.76
The room was dirty, clumps of hair everywhere.
Service
9.23
The staff were very friendly and tried to help as much as possible.
Location
9.27
Ideal location for City Airport.
Room Quality
6.72
The air conditioning did not work properly.
Amenities
8.75
The restaurant and bar areas are nice.
Value for Money
7.71
Incredibly expensive for the quality standard of the room.
Food and Beverage
8.76
The food was very good.
Overall Experience
8.43
Comfortable stay for one night with a good location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:02

Property Description

Waterfront Location and Modern Accommodation
DoubleTree By Hilton London Excel offers a prime waterfront location near London City Airport. The hotel boasts bright rooms with free WiFi, 40-inch LED TVs, and private shower rooms. Some suites even feature balconies with stunning waterfront views.

Dining and Fitness Options
Indulge in modern Italian cuisine at The Restaurant, or unwind with a drink at The Bar while enjoying superb waterfront views. Keep up with your fitness routine at the on-site Fitness Room equipped with cardio equipment. Additionally, guests can enjoy a hot and cold breakfast buffet with a variety of options.

Convenient Amenities and Nearby Attractions
With 24-hour room service, guests can enjoy convenience at any hour. Explore nearby attractions like The O2 Arena, Canary Wharf, and the ExCel Exhibition Centre, all within easy reach from the hotel.

Book your stay at DoubleTree By Hilton London Excel for a memorable waterfront experience.

Important information:

A credit or debit card authorization of at least GBP 50 is required upon check in at the hotel, from the person(s) staying at the hotel

If the booking is an advance purchase (non refundable booking), the actual card used to reserve and make pre-payment for the room must be presented upon arrival. If this is not possible, the charge on the original card provided will be refunded and credit card payment will be requested before room keys are issued.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Location

Property Video

Property Accessibility

Total Disability Score: 65.14
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 8
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.2
Based on 7244 reviews
Cleanliness: 6.76
Service: 9.23
Location: 9.27
Room Quality: 6.72
Amenities: 8.75
Value for Money: 7.71
Food and Beverage: 8.76
Overall Experience: 8.43
H
Humaira • couple • gb
8
2026-09-20 • via Nuitee
S
Sander • solo_traveller • nl
9
Pros:

Clean, friendly staff. Nice venue and location.

Cons:

Nothing really. Even in the lobby there was fresh water available, while waiting for other guests.
Since next to airport, breakfast outside, although nice along the Riverside is noisy.

2026-09-19 • via Nuitee
J
Jefferson • couple • br
1
Insatisefeito
Pros:

Nao cumpriram o que reservei no Booking
Vou virar cliente Triadvisor
Reservei enoaguei quarto vista laho aqui no bookink
Me deram quarto sem vista
Quero diferenca de valor extornafo por gentileza

Cons:

Nao honraram c minha reserva que paguei a mais frente lago !

2026-09-19 • via Nuitee
E
ESTHER • solo_traveller • gb
10
Cons:

Polite team at reception and the cockies

2026-09-19 • via Nuitee
A
Alan • solo_traveller • gb
8
2026-09-19 • via Nuitee
H
Hussain Shahudhan • extended_group • mv
10
2026-09-17 • via Nuitee
P
Pricilla • couple • nl
8
2026-09-17 • via Nuitee
M
Massimiliano • solo_traveller • hk
6
Pros:

The big panoramic window on the river from the restaurant

Cons:

Not very well maintained carpets and fabrics stained everywhere , staff not very friendly and welcoming , terrible and overpriced breakfast

2026-09-17 • via Nuitee
S
Stuart • couple • gb
8
2026-09-17 • via Nuitee
D
Damyana • couple • bg
10
2026-09-16 • via Nuitee
B
Bukar • family_with_children • ng
9
Cons:

The location is far from both train and bus access. Then the food (breakfast) is not nice just manageable

2026-09-15 • via Nuitee
J
Jessica • solo_traveller • us
10
2026-09-14 • via Nuitee
Y
Yunus • couple • gb
10
Would defo book again
Pros:

Clean and very cozy

Cons:

Couldnt connect my phone to the tv

2026-09-14 • via Nuitee
L
Lucky • couple • ie
8
Beautiful hotel, great location.
Pros:

Clean, beautiful, cozy and close to the sea.

Cons:

Nothing; except the charging port not working, calling reception and no one was picking and I had to come downstairs to make the complains.

2026-09-13 • via Nuitee
C
Colin • solo_traveller • gb
8
2026-09-13 • via Nuitee
F
fuad • solo_traveller • ly
1
A deeply disappointing and shocking experience ، the view was the only positive, while the service, cleanliness, breakfa
Pros:

The only positive aspect of my stay was the view. Unfortunately, that was the only thing I could genuinely praise about this hotel

Cons:

This was one of the worst hotel experiences I have ever had, and honestly, I was shocked that this property carries the Hilton name.

The breakfast was extremely disappointing and nowhere near the standard I would expect from Hilton. The quality and selection were very poor.

There was also no proper room service. I requested bottled water for my room and was told that I had to come downstairs myself to collect it. This is simply unacceptable for a hotel operating under the Hilton brand.

The towels were old, yellowish, worn and did not appear clean or properly maintained. The bathroom amenities were extremely poor: there was no proper shower gel or basic toiletries, only shampoo and conditioner of such poor quality that they actually left my hair feeling damaged.

Even more concerning was the general cleanliness of the property. During my stay, there were unpleasant smells, including what appeared to be a strong smell of urine in some areas. The overall condition and cleanliness were far below what I would expect from a hotel in London, let alone a Hilton property.

I specifically chose this hotel because I was attending a medical ophthalmology conference in London, and I genuinely regret that decision. I have stayed at many Hilton hotels before and have always considered Hilton one of the hotel brands I like and trust most. That is precisely why this experience was so shocking and disappointing.

I honestly found it difficult to believe that I was staying at a Hilton hotel. I have stayed in two-star hotels that were better maintained, cleaner, more welcoming and provided better service than this property.

This hotel, in my opinion, does not represent the standards, reputation or hospitality that I associate with Hilton

2026-09-13 • via Nuitee
L
Lukasz • extended_group • ie
9
2026-09-13 • via Nuitee
M
mike • couple • gb
8
Would go back
Pros:

Nice

Cons:

Car park fu

2026-09-11 • via Nuitee
J
jade • couple • gb
9
2026-09-11 • via Nuitee
H
Hasan Saygın • extended_group • tr
9
2026-09-10 • via Nuitee