DoubleTree By Hilton London Excel

Hotels
•
Doubletree by Hilton
8.2 (6774 reviews)
Excel, 2 Festoon Way, Royal Victoria Dock , London , gb

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food
Cons:
Cold restaurant
Dirty room
Grumpy reception staff

Categories

Cleanliness
6.76
The room was dirty, clumps of hair everywhere.
Service
9.23
The staff were very friendly and tried to help as much as possible.
Location
9.27
Ideal location for City Airport.
Room Quality
6.72
The air conditioning did not work properly.
Amenities
8.75
The restaurant and bar areas are nice.
Value for Money
7.71
Incredibly expensive for the quality standard of the room.
Food and Beverage
8.76
The food was very good.
Overall Experience
8.43
Comfortable stay for one night with a good location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:02

Property Description

Waterfront Location and Modern Accommodation
DoubleTree By Hilton London Excel offers a prime waterfront location near London City Airport. The hotel boasts bright rooms with free WiFi, 40-inch LED TVs, and private shower rooms. Some suites even feature balconies with stunning waterfront views.

Dining and Fitness Options
Indulge in modern Italian cuisine at The Restaurant, or unwind with a drink at The Bar while enjoying superb waterfront views. Keep up with your fitness routine at the on-site Fitness Room equipped with cardio equipment. Additionally, guests can enjoy a hot and cold breakfast buffet with a variety of options.

Convenient Amenities and Nearby Attractions
With 24-hour room service, guests can enjoy convenience at any hour. Explore nearby attractions like The O2 Arena, Canary Wharf, and the ExCel Exhibition Centre, all within easy reach from the hotel.

Book your stay at DoubleTree By Hilton London Excel for a memorable waterfront experience.

Important information:

A credit or debit card authorization of at least GBP 50 is required upon check in at the hotel, from the person(s) staying at the hotel

If the booking is an advance purchase (non refundable booking), the actual card used to reserve and make pre-payment for the room must be presented upon arrival. If this is not possible, the charge on the original card provided will be refunded and credit card payment will be requested before room keys are issued.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 15 per day.

Location

Property Video

Property Accessibility

Total Disability Score: 65.14
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 8
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.2
Based on 6774 reviews
Cleanliness: 6.76
Service: 9.23
Location: 9.27
Room Quality: 6.72
Amenities: 8.75
Value for Money: 7.71
Food and Beverage: 8.76
Overall Experience: 8.43
O
Oguzhan • extended_group • tr
7
Pros:

Kahvaltı oldukça yeterliydi.

Cons:

Odalara her gün su bırakılmaması ve bu konuda talebimizin karşılanmaması iyi değildi.

2026-05-30 • via Nuitee
H
Hilal Nur • couple • tr
5
2026-05-30 • via Nuitee
A
Alfie • couple • gb
9
Amazing would go again
Pros:

Everything but the air con didn’t work

Cons:

Air con didn’t work

2026-05-30 • via Nuitee
M
Mohammed • solo_traveller • sa
10
2026-05-30 • via Nuitee
J
james • family_with_children • gb
9
2026-05-30 • via Nuitee
I
Iqbal • solo_traveller • gb
10
2026-05-30 • via Nuitee
R
Roshan • couple • ch
8
2026-05-30 • via Nuitee
V
Victoria • couple • gb
10
A great value hotel with excellent restaurant
Pros:

Friendly check in, ice lollies due to the very hot day . Really swift and efficient

2026-05-29 • via Nuitee
M
Mohamed • couple • nl
8
2026-05-29 • via Nuitee
N
NADIA • couple • gb
10
Very nice, clean and comfortable
Pros:

Convenient, staff helpful

Cons:

I booked on booking.com and did not get the room or breakfast I paid for.

2026-05-29 • via Nuitee
D
David • family_with_children • gb
10
Would definitely book again
Pros:

The breakfast was great value for money. Very tasty and great variety

2026-05-29 • via Nuitee
S
Stella • solo_traveller • de
10
2026-05-29 • via Nuitee
J
Joanne • family_with_children • gb
9
Pros:

Great to be able to drive and park at a reasonable price. The hotel is very nice.

Cons:

The snacks and drinks are very overpriced

2026-05-29 • via Nuitee
G
Geraldine • family_with_children • fr
8
2026-05-29 • via Nuitee
B
BT4502 • solo_traveller • al
7
2026-05-28 • via Nuitee
P
Panna • solo_traveller • gb
5
Pros:

The bed was comfy

Cons:

The shower was awful, water force was non existent and the bathroom was not cleaned properly as there was still a bar of soap and an african net sponge still there which i suspect was from the previous occupants. Facilities in the room were basic for a Hilton Hotel and the cost of £122 per night is not reasonable or upto the standard I expected.
Lights in the room were faulty the book light kep flashing when switched on and the tv was not placed correctly to be viewed from the bed.

2026-05-28 • via Nuitee
E
Eugenia • solo_traveller • gb
8
2026-05-28 • via Nuitee
P
Phillips • solo_traveller • gb
10
Pros:

Amazing hotel very clean and all staff were very friendly. Huge shout out to Navid the manager was very friendly and helpful.

Cons:

Not applicable

2026-05-28 • via Nuitee
M
Margaret • couple • au
8
2026-05-28 • via Nuitee
H
Harmesh • couple • gb
10
2026-05-28 • via Nuitee