Holiday Inn Express Portsmouth Gunwharf Quays by IHG

Hotels
•
Holiday Inn Express
7.9 (7705 reviews)
The Plaza, Gunwharf Quays , Portsmouth , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Dated rooms
Parking fees

Categories

Cleanliness
6.23
Several reviews mention issues like a soiled chair and a need for better upkeep in rooms.
Service
8.7
Noted for friendly staff and helpful service, though there were some complaints about responsiveness.
Location
9.24
Location consistently praised for its convenience and proximity to shopping and dining options.
Room Quality
7.19
Mixed feedback; some rooms described as dated and needing upgrades, though others were clean and comfortable.
Amenities
8.22
Compliments on breakfast offerings and coffee/tea facilities, though some amenities like fridges were desired.
Value for Money
7.18
Reviewed as a good value for location, but some felt the parking fee and room quality diminished overall value.
Food and Beverage
8.23
Generally positive feedback on breakfast, despite some notes on specific items being overcooked.
Overall Experience
8.2
Overall a positive stay with some minor complaints that were overshadowed by location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:59

Property Description

Modern Rooms with Stunning Views
Experience comfort and style at our hotel located in the vibrant Gunwharf Quays. Enjoy bright, modern rooms with views of the docks, equipped with amenities like TV, power showers, and tea/coffee facilities.

Conveniently Located Attractions
Explore designer shops, a cinema, bowling, and more just steps away from the hotel. Immerse yourself in the city's lively atmosphere with restaurants, pubs, and entertainment options within walking distance.

Relaxing Breakfast Lounge
Start your day right with a delicious continental breakfast in our cozy lounge. Fuel up before exploring Portsmouth's historic Dockyard, waterfront, and city center, all conveniently close to the hotel.

Book now for an unforgettable stay at our Holiday Inn Express in Portsmouth!

Important information:

If you expect to arrive outside reception opening hours, please inform Holiday Inn Express Portsmouth Gunwharf Quays in advance.

Pets are not allowed, but guide dogs are accepted.

Undercover private parking is available at the main Gunwharf Quays Car Park.

Up to 2 children under the age of 18 stay free when sharing a room with up to 2 adults if suitable accommodations is available.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 7705 reviews
Cleanliness: 6.23
Service: 8.7
Location: 9.24
Room Quality: 7.19
Amenities: 8.22
Value for Money: 7.18
Food and Beverage: 8.23
Overall Experience: 8.2
A
Andrew • solo_traveller • gb
10
2026-09-19 • via Nuitee
J
Jane • couple • gb
10
Ideal location for stop off, staff very helpful, breakfast great value
Pros:

Location and parking paid with sight of ticket

Cons:

Nothing

2026-09-19 • via Nuitee
A
Alison • couple • gb
9
2026-09-18 • via Nuitee
N
Nancy • couple • us
10
Short stay after visting France by Ferry
Pros:

The hotel is conviently located to shopping, dining, Spinnaker tower and ferries. The breakfast was very good, but the same options every day.

Cons:

My husband & I was placed in two twin beds vs one double bed.

2026-09-18 • via Nuitee
N
Nancy • couple • us
10
Overnigth stay before catching ferry to France
Pros:

The location is prefect for dining, shopping and catching the ferries to France and Isle of Wight. The breakfast was very good and busy. The hotel restaurant menu is limited but there are plently of other places to eat within a short walking distnance.

2026-09-18 • via Nuitee
Y
Yvonne • couple • gb
6
Pros:

Excellent location, friendly, helpful staff.Easy to get extra coffee/ milk for the room. Quiet corridors at night. Easy to adjust room temperature. Plenty of hot water, good shower pressure.

Cons:

Cleanliness-dusty curtains and ledges in the room, stairwell handrails and door handles sticky. Trays in dining room dirty, machine coffee undrinkable. Toiletries in bathroom very unpleasant. Using open bowls for breakfast yoghurt, jams, cereal. Slices of cheese only appeared on our 3 rd and final breakfast.

2026-09-18 • via Nuitee
M
Mox • solo_traveller • gb
9
Great location, well priced
Pros:

Stayed numerous times & love the location, brekky included grab a coffee from machine., parking just below & staff efficient & polite. Gunwharf Quays on your doorstep for great outlet shopping.

Cons:

Nothing all great

2026-09-18 • via Nuitee
K
Kelly • solo_traveller • gb
10
2026-09-17 • via Nuitee
K
Kate • extended_group • gb
5
Despite the valiant efforts of the 2 staff on duty the hotel felt impersonal and very expensive .
Pros:

Staff were lovely and tried v hard to accommodate our needs.
The hotel is very close to the railway station and ferry port.
Hotel appeared to be clean.
Breakfast was plentiful and breakfast items of good quality.

Cons:

Ambient music. - same music played on repeat over 24 hrs.
Difficult to find. Needs better lighting outside. Most of the immediate area under construction.
Was charged 15 quid for a dog stay at reception. This has never been mentioned before in the booking process Despite me pointing out that we were bringing a dog and that was the reason we had chosen the hotel throughout the booking and confirmation process. Ze ro dog facilities provided
Rooms were souless, dated and not in good order. Curtains damaged and a badly cracked wash basin.
None of the advertised bar food was available. Lovely staff sorted out some chips. These appeared to have been grilled but staff should be applauded for their efforts.
Content of breakfast was great. But the self service area layout is confusing and nobody was in attendance to help. Felt like we polished off many steps going back or searching for items.
Coffee was out of a machine and undrinkable

2026-09-17 • via Nuitee
C
Clare • couple • gb
10
Great value for money
Pros:

Location was great, easy parking and lovely breakfast.

2026-09-16 • via Nuitee
L
Lesley • couple • gb
8
2026-09-16 • via Nuitee
G
Glen • couple • au
5
2026-09-16 • via Nuitee
P
Pamela • couple • gb
8
It was a perfect one night stay.
Pros:

Breakfast was excellent, check in and out efficiently. Good air conditioning, Good location. Disable parking is very good.

Cons:

Bed too small for double bed that should hold two people. Bed too high for elderly and blue badge holders.

2026-09-16 • via Nuitee
K
Kayleigh • couple • gb
9
2026-09-15 • via Nuitee
D
David • solo_traveller • gb
8
2026-09-15 • via Nuitee
A
ALAN • couple • gb
8
A pity we could only manage one night.
Pros:

Comfortable bed, fresh bedding, clean room with kettle tea and coffee, ( only instant coffee but better than none).
Paid for room with a view, not disappointed.
Good breakfast. Polite, friendly, helpful staff.

Cons:

We got what we paid for.
All good.A pity

2026-09-15 • via Nuitee
D
Deirdre • solo_traveller • gb
8
Pros:

Staff were helpful and welcoming. Excellent service 👏

Cons:

Unfortunately, my room wasn't very clean. The carpets weren't very clean, even had a sweet wrapper and food stuff on the carpet. Kettle still had water in it !

2026-09-15 • via Nuitee
R
rose • solo_traveller • gb
9
Great apart from the issues of fogs in the restaurant at breakfast
Pros:

Easy access to rail links

Cons:

Dogs are allowed into the restaurant at breakfast

2026-09-14 • via Nuitee
C
Claire • couple • gb
9
Shopping
Pros:

Clean. Good parking. Close to everything

2026-09-14 • via Nuitee
S
Simon • couple • gb
10
2026-09-14 • via Nuitee