Holiday Inn Express Portsmouth Gunwharf Quays by IHG

Hotels
Holiday Inn Express
7.9 (7401 reviews)
The Plaza, Gunwharf Quays , Portsmouth , gb

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Dated rooms
Parking fees

Categories

Cleanliness
6.23
Several reviews mention issues like a soiled chair and a need for better upkeep in rooms.
Service
8.7
Noted for friendly staff and helpful service, though there were some complaints about responsiveness.
Location
9.24
Location consistently praised for its convenience and proximity to shopping and dining options.
Room Quality
7.19
Mixed feedback; some rooms described as dated and needing upgrades, though others were clean and comfortable.
Amenities
8.22
Compliments on breakfast offerings and coffee/tea facilities, though some amenities like fridges were desired.
Value for Money
7.18
Reviewed as a good value for location, but some felt the parking fee and room quality diminished overall value.
Food and Beverage
8.23
Generally positive feedback on breakfast, despite some notes on specific items being overcooked.
Overall Experience
8.2
Overall a positive stay with some minor complaints that were overshadowed by location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:59

Property Description

Modern Rooms with Stunning Views
Experience comfort and style at our hotel located in the vibrant Gunwharf Quays. Enjoy bright, modern rooms with views of the docks, equipped with amenities like TV, power showers, and tea/coffee facilities.

Conveniently Located Attractions
Explore designer shops, a cinema, bowling, and more just steps away from the hotel. Immerse yourself in the city's lively atmosphere with restaurants, pubs, and entertainment options within walking distance.

Relaxing Breakfast Lounge
Start your day right with a delicious continental breakfast in our cozy lounge. Fuel up before exploring Portsmouth's historic Dockyard, waterfront, and city center, all conveniently close to the hotel.

Book now for an unforgettable stay at our Holiday Inn Express in Portsmouth!

Important information:

If you expect to arrive outside reception opening hours, please inform Holiday Inn Express Portsmouth Gunwharf Quays in advance.

Pets are not allowed, but guide dogs are accepted.

Undercover private parking is available at the main Gunwharf Quays Car Park.

Up to 2 children under the age of 18 stay free when sharing a room with up to 2 adults if suitable accommodations is available.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 7401 reviews
Cleanliness: 6.23
Service: 8.7
Location: 9.24
Room Quality: 7.19
Amenities: 8.22
Value for Money: 7.18
Food and Beverage: 8.23
Overall Experience: 8.2
E
Evans solo_traveller gb
8
Pros:

This is a pleasant hotel with a friendly staff and an excellent breakfast. The room was very pleasant.

Cons:

A little bit difficult to find from the car park as there is very poor signage.

2026-07-04 via Nuitee
E
Eddie solo_traveller gb
8
Pros:

Location to Gunwharf and overall the staff were good and very helpful

Cons:

Breakfast fairly bland but a decent choice

2026-07-04 via Nuitee
W
Wood solo_traveller gb
8
Pros:

Good clean comfortable room.
Quite central

Cons:

The fact we had to park in the public multi storey car park and carry luggage a good distance.

2026-07-04 via Nuitee
M
Max family_with_children gb
8
Pros:

My wife have stayed at the Holiday Inn Express in Bicester. The room there was very comfortable but the food was frankly terrible. At this location, I was very pleasantly surprised by the quality of the breakfast, so much so that I had two courses. The room was clean and comfortable and the location convenient.

Cons:

Nothing springs to mind.

2026-07-04 via Nuitee
A
Ann couple gb
8
Great location
Pros:

Location is brilliant and staff friendly and helpful

Cons:

Breakfast was chaotic with no one there to allocate tables. Made for a less than ideal experience

2026-07-04 via Nuitee
C
colin solo_traveller gb
10
Pros:

Room was clean and comfortable. Whole hotel was very clean and staff were all friendly and helpful including the cleaners. Also excellent location.

Cons:

Everything was good

2026-07-04 via Nuitee
H
Helen solo_traveller gb
8
Cons:

Cracked sink

2026-07-03 via Nuitee
A
Alvin couple gh
6
Pros:

The breakfast & the proximity to the harbour.

Cons:

Very difficult to find if it’s your first time visiting. Walked for a long time only to realise the hotel could have been accessed through a shorter route.

2026-07-03 via Nuitee
I
Ian couple gb
9
2026-07-02 via Nuitee
S
sandra couple gb
10
Brilliant hotel , excellent location will definitely stay again
Pros:

Love this hotel when visiting Portsmouth! The staff are brilliant as is the location . This is our third time staying here and with parking so cheap ; it’s just perfect for a night away !

Cons:

I cannot think of anything to improve this hotel

2026-07-02 via Nuitee
S
Sue family_with_children gb
5
Room badly needs upgrade
Pros:

Staff pleasant t

Cons:

Room well below standard, old bed and wet room didn't drain making the shower unusable

2026-07-02 via Nuitee
S
STUART couple gb
8
2026-07-02 via Nuitee
S
Sara solo_traveller se
8
2026-07-02 via Nuitee
J
John couple gb
9
Comfortable and convenient
Pros:

Step outside the hotel and you’re in Gunwharf Quays. Vouchers given for discounts at some local food outlets, and Gunwharf shops. Good, cheap parking

2026-07-01 via Nuitee
E
Elisabeth couple gb
8
Probably a very comfortable hotel with functioning aircon.
Pros:

It is a lovely hotel with great staff however low score is due to no aircon - it was being repaired at the time but because of the heat wave we spent an uncomfortable night even with a fan and the small aperture of the opening window. Water was on offer and plentiful as was ice cream!

Cons:

Lack of aircon

2026-06-30 via Nuitee
H
Howard couple gb
9
Ideal location for the shops at Gun Quays
Pros:

Excellent location with easy walking access to all the facilities.

Cons:

Air conditioning wasn’t working & it was in the middle of a heatwave; supposed to to be complimentary ice cream & chilled water in reception but this was not evident.

2026-06-30 via Nuitee
J
jane couple gb
9
Loevly stay at Holiday Inn Gunwharf Quays
Pros:

The location is fantastic, everything is there 👌🏻
So pleased the AC was FINALLY working!!
Breakfast is good, lots of choice & the staff are friendly & helpful

Cons:

The double bed was far to close to the wall making it quite difficult to get out that side

2026-06-30 via Nuitee
J
John couple gb
6
Shame the air con is not been properly maintained in the building
Pros:

Location

Cons:

Air con was not working

2026-06-30 via Nuitee
S
Suzanne couple gb
10
Exceptional value for money!
Pros:

Exceptional staff. Fabulous location. Good breakfast. Very clean.

Cons:

Cleanliness. Location. Staff.

2026-06-30 via Nuitee
P
P4588OBgrahamm Business
6
ok when they fix air con
Pros:

Room OK staff ok problem was no air con on the hottest days of the year they knew the air con has been broken for some time but did not say anything about at time of booking

2026-06-29 via Tripadvisor