Aparthotel Costa Mar

Hotels
8.2 (325 reviews)
Urb.Costamar, Playa de los Pocillos, s/nº. , Puerto del Carmen , es

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Children allowed

Facilities

Swimming pool
Restaurant
Terrace
Family rooms
Luggage storage
Fax/photocopying
Car hire
Table tennis
Darts
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Lack of cleanliness
Limited amenities

Categories

Cleanliness
7.65
Multiple mentions of lack of cleaning and maintenance, particularly in rooms.
Service
9.15
Overall positive feedback about friendly and helpful staff.
Location
9.15
Consistently positive remarks on the location being close to beach and amenities.
Room Quality
7.65
Mention of poor equipment and comfort issues in apartments.
Amenities
7.65
Lack of necessary kitchen equipment and facilities was a common complaint.
Value for Money
8.35
Perceived as decent value given location despite issues, average feedback overall.
Food and Beverage
7.65
Mixed reviews on food quality and selection, especially breakfast and dinner.
Overall Experience
8.35
General satisfaction with the stay, with some specific improvement suggestions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:47

Property Description

Surrounded by Gardens and White Sandy Beach

Family-Friendly Entertainment Program

Fully-Equipped Apartments with Sea Views

Experience a tranquil stay at our family apartment hotel complex, nestled amidst lush gardens and just steps away from the pristine Pocillos beach. Enjoy a range of activities with our entertainment program designed for both adults and children. Our spacious apartments, offering one or two bedrooms and stunning sea views, provide the perfect blend of comfort and serenity. Ideal for families seeking a relaxing getaway, make unforgettable memories at our seaside retreat. Book now for an unforgettable holiday experience.

Important information:

Please let Aparthotel Costa Mar know your expected flight arrival time in advance. You can use the Special Requests box when booking or contact the property.

Half board rates include breakfast and dinner.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ACE

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in the hotel rooms and costs EUR 6 per 24 hours.

Location

Guest Reviews

8.2
Based on 325 reviews
Cleanliness: 7.65
Service: 9.15
Location: 9.15
Room Quality: 7.65
Amenities: 7.65
Value for Money: 8.35
Food and Beverage: 7.65
Overall Experience: 8.35
A
André Maurice • couple • ch
9
Würde wieder hingehen
Pros:

Die Lage ist sehr gut. Strand ist in der nähe.
Das Zentrum von Playa del Carmen ist zu Fuss gut erreichbar.
Bushaltestelle um ins Zentrum zu gelangen, ist in der Nähe. Alle 20 Minuten einen Bus. Pro Person 1.40 Euro.

Personal war sehr freundlich und hilfsbereit.
Frühstück war gut.

Cons:

Die Möblierung der Appartements sind in die Jahre gekommen. Sollten mal ersetzt werden

2026-05-20 • via Nuitee
T
Teresa • couple • es
8
2026-05-19 • via Nuitee
O
Ola • extended_group • gb
6
Weekend in the sun
Pros:

Quiet, inexpensive

Cons:

Quality of food

2026-05-19 • via Nuitee
J
Josephine • family_with_children • ie
9
Very enjoyable trip and would definitely stay at this apartment again
Pros:

Location was great, just at a large beach area and a quieter area of PDC. Varied tasty hot and cold breakfast buffet. Friendly staff at reception, They booked our trip to the Volcano. Apartment was very clean and spacious and a great patio for sunbathing and the sea view I requested.

Cons:

pity the pool was cold in April but we knew this in advance.

2026-05-18 • via Nuitee
L
Lema Manteiga • solo_traveller • es
10
2026-05-17 • via Nuitee
C
Cluzel Pajot • solo_traveller • fr
8
Pros:

L'emplacement et la taille du logement pour une famille de 5

Cons:

La qualité du buffet

2026-05-16 • via Nuitee
A
Ana Isabel • extended_group • es
8
2026-05-14 • via Nuitee
R
Rita • solo_traveller • es
8
2026-05-14 • via Nuitee
M
Marie-José • solo_traveller • fr
7
Séjour néanmoins tout à fait satisfaisant et l’appartement en hauteur avec terrasse était très agréable. Personnel d’acc
Pros:

La situation géographique, la disponibilité du personnel d’accueil et en salle à manger.

Cons:

Le bruit généré par la chasse d’eau surtout la nuit. Les carreaux fendus avec risques de blessure. Les coussins de fauteuils et canapés en Skaï matériel collant. Canapé inconfortable.

2026-05-11 • via Nuitee
J
Jutta • solo_traveller • de
4
Lage super, Zustand und Umstände nicht zufriedenstellend
Pros:

Lage.. Nähe zum Strand.
Die Matratzen waren gut.
Parken gut möglich.

Cons:

Frühstück (10€)nicht inklusive und WiFi kostet 5€pro Person pro Tag!! ( andere Appartment- Anlagen haben beides inclusive)

Mobiliar alt und abgewohnt.
Ausstattung mangelhaft ( Geschirr, Besteck dürftig)
Badewanne mit Vorhang..statt Dusche.

Renovierungsbedürftig. Modernisierungen wären gut.

Den Fön kann man ausleihen an der Rezeption für 1 Nacht, es gibt 10 Stück für ca.100 Appartments.

2026-05-10 • via Nuitee
C
Colleen • couple • fr
10
2026-05-10 • via Nuitee
Ángeles Lucía • family_with_children • es
10
Ubicación inmejorable y personal muy profesional
Pros:

La ubicación es estupenda y el personal es encantador y muy profesional. Viajamos con una persona mayor con problemas de movilidad y nos facilitaron mucho el apartamento que más se ajustaba a su limitación

2026-05-07 • via Nuitee
G
Gianfranco • solo_traveller • it
8
2026-05-06 • via Nuitee
D
Darren • family_with_children • ie
7
Nice clean apartment but could have given us a better apartment from when we got there. We had to ask to be moved
Pros:

Apartment was good after I asked to be moved

2026-05-05 • via Nuitee
N
Nieves • family_with_children • es
8
Descanso
Pros:

La cercanía del establecimiento, un super al lado, facilidad de trasporte

Cons:

Limpieza de la habitacion uno de los dias

2026-05-04 • via Nuitee
E
Eroti • solo_traveller • es
10
Pros:

Nos encantó la acogida de Armando, y en general todo genial

2026-05-04 • via Nuitee
E
Estibaliz • solo_traveller • es
8
Pros:

The location. We got two apartments in front of the beach. Very quiet place at the end of April

Cons:

The apartments are not very new. The food is correct.

2026-05-03 • via Nuitee
P
Pedro • family_with_children • pt
7
Pros:

Excelente localização em frente à praia. Zona tranquila e sem barulhos noturnos de bares.
Simpatia dos funcionários.

Cons:

Nas refeições o jantar podia ser melhor confeccionado. Melhor o pequeno almoço que o jantar.
O wifi nos quartos é pago.

2026-05-03 • via Nuitee
G
Goiara • family_with_children • es
10
2026-05-01 • via Nuitee
M
Mary • solo_traveller • gb
6
Pros:

Location was good.Pool area nice.Breakfast was good.Shower was excellent.

Cons:

Room was very dated and had a bad drain smell.

2026-04-29 • via Nuitee