La Quinta by Wyndham Cincinnati Sharonville

Nothing... everything was wonderful!

Our stay got off to a terrible start. We arrived at approximately 4:15 p.m. to check in and found no one at the front desk or in any of the adjoining office areas. Another guest and I spent more than 15 minutes searching for a staff member before anyone appeared. The front desk attendant only came after I called the front desk phone.

Once check-in finally began, I was told that I only had one room reserved, despite my reservation clearly showing two rooms located near each other. After showing my confirmation, the attendant found the second reservation but informed me that the hotel was full and could not place the rooms together. Instead, our rooms were assigned on the 4th and 8th floors, which was very inconvenient for our family.
We were then told that one of our rooms was not yet cleaned and would not be ready for another 20 minutes. By 5:00 p.m., we still only had access to one room and one room key.

While waiting, my older daughter upstairs to check the available room. She immediately called to tell me the room was filthy. There were dirty socks, used towels, suppositories, and other unsanitary items left behind from previous guests. To make matters worse, the room smelled heavily of smoke. When I reported the problem, the front desk staff handed me a can of air freshener and suggested I spray the room myself.

At around 5:15 p.m., we finally received the key to the second room. I then brought the front desk attendant upstairs to see the condition of the first room and experience the strong smoke odor firsthand. Despite the obvious cleanliness issues, I was initially told there were no other rooms available.

Eventually, another room was provided on the same floor, just one door down. However, by the time everything was sorted out, it was nearly 6:00 p.m. We had spent almost two hours dealing with missing staff, reservation confusion, delayed room availability, poor housekeeping, and unacceptable room conditions.

Unfortunately, this was only the tip!!

Breakfast was not kept up very dirty. Half the stuff was missing. No one keeping it up. Trash was falling all over the floor very dirty very disappointing.

Bad service

The staff was disrespectful, didn’t want to do they job , had no dry towels .!!! My ac was broken in the front .!

My room bathroom tub was pinkish (the lack of proper cleaning was very noticeable. Headboards and frames full of dust.

Also, there was a fight (a royal rumble) during my stay and the front desk and entrance ended up full of blood, people screaming and fighting in front of kids. It was disappointing.

My room was filthy! There were feces on the bathroom wall above the tissue holders. There was feces on the front of the toilet. At first, I saw the feces on the wall and the guy at the front desk came up and tried say it wasn’t feces, as he wiped at it, it started coming off. He said cleaners would come and they didn’t. I then noticed a large feces stain in front of the toilet. When I went down to show them cleaners finally came. The rest of the room was filthy. Furniture was dirty, crumbs were under the couch, refrigerator had a red spill at the bottom of it, window seal was dirty, and splattered marks on the wall. Because my disabled mom got in the bed, they refused to change my room. The shower was left on and the toilet ran. After a few hours, the power went off, I then pleated with my mom to leave. We then left. I put in a complaint and is waiting to see if I will be refunded. This was the worse experience!

dirty pool liter outside around property