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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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24-hour front desk
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Heating
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Family rooms
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Pets allowed
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Hiking
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BBQ facilities
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Laundry
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Luggage storage
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Cycling
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Tour desk
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Golf course
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Hot tub/Jacuzzi
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Children's playground
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Canoeing
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Sauna
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Dry cleaning
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Skiing
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Ski storage
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Non-smoking throughout
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Daily housekeeping
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Board games/puzzles
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Parking garage
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Concierge service
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Allergy-free room
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ATM/cash machine on site
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Vending machine - drinks
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Public transport tickets
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Vending machine - snacks
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Ski pass vendor
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Outdoor furniture
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Picnic area
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Outdoor fireplace
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Screens / Barriers between staff and guests for safety
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Key card access
Review Highlights
Categories
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Property Description
Stunning Views and Cozy Apartments
Full Kitchens and Wood-Burning Fireplaces
Experience the charm of wooden furnishings and the convenience of a full kitchen in each apartment. Cozy up by the wood-burning fireplace after a day of exploring Banff.
Outdoor Hot Tub and Shuttle Service
Unwind in the outdoor hot tub while enjoying the breathtaking mountain views. Take advantage of the free shuttle service to explore Banff town centre without any hassle.
Book now to experience the perfect blend of comfort and convenience at The Hidden Ridge Resort.
Please note extra charges must be paid upon check-in.
Groups: Bookings of 3 rooms or more will be classed as a group and charged 1 night plus tax deposit A group cancelation policy of 30 days will be applicable. Changes or cancelations will need to be made at least 30 days in advance or the 1 night deposit will be forfeited. There must be a name attached to each room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 2 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 16 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Location
Guest Reviews
It was a little way out of town but we liked the quieter surrounds. Great spa/pool area
Pretty hanging baskets and buildings. It was aging a little.
Expensive for the location. No restaurant or cafe facilities. Courtesy passes for the local bus got you into town and back up the big hill but not quite to the hotel.
Loved how it looked and was out of town and the views
It seemed like it could be a bit cleaner
The transport to get into town
The location, the pool and hot tub were great. The staff were very friendly and helpful. The beds were fairly comfortable, and it was a quiet area which helped with sleeping.
The rooms were incredibly hot because they only had fans and not air conditioning, the rooms needed a good deep clean, update of simple things like toaster and more utensils and there was limited parking.
Het resort ligt buiten Banff maar met een bushalte voor de deur en een buskaart van het resort kun je makkelijk heen en weer.
De accommodatie. Het appartement was gedateerd, lag op straatniveau dus het slaapkamerraam kon niet open want dan waaiden er stof binnen. De gordijnen bleven dicht want iedereen kon anders naar binnen kijken. De vloerbedekking en meubels waren donker van kleur.
Daarom was het een heel donker appartement. Ook heel erg gehorig. Wij hoorden de bovenburen lopen en het toilet doortrekken.
We loved our stay at hidden ridge resort. My partner proposed to me in front of the open fire and it will also hold a special place in our hearts 💕
Room was hot, when we got to the room it was dirty, food from the prior renters, dirty towels behind the door. The hotel did give me 25% off one night, but it wasn't about the money, more about the quality and cleanliness of the room overall.
The hot tub and pool was a beautiful area, but overall not clean at all. It was actually kind of creepy gross dirty. Unfortunate, becuase the upkeep of the resort would make all the difference.
The location and the pools.
It was really hot. No air conditioning.
There are definitely positives. The grounds are beautiful with lovely flowers and plenty of walking paths. The pool, hot tub, and sauna were enjoyable. The suite included a microwave, fridge, stove, dishwasher, cutlery, dinnerware, an older but functional coffee maker, and free Wi-Fi. Complimentary firewood was a nice touch, and there are multiple Weber BBQs (around six spread throughout the property), making it easier to find one available. We also appreciated the complimentary Banff transit passes, the heated underground parking, accessible outdoor parking, and plenty of towels already stocked in the room.
The biggest disappointment was the room we originally received. We had expected a two-storey suite based on the photos, but it turns out we had actually booked one of the single-level suites with both beds in the same room. That’s on us, but honestly, I still find it hard to justify paying around $1,800 for that type of room for two nights. It felt very bare-bones for the price.
The front desk did offer us an upgrade for an additional $70 (discounted from $100), and we decided to take it. The two-storey suite was significantly better and much more in line with what we expected from a Banff resort. If you’re considering staying here, I’d definitely recommend booking one of the loft-style units if your budget allows.
The resort itself is still quite dated and could really use some renovations. While the lighting in our upgraded suite was much better and made the space feel warmer and more inviting, there are still obvious signs of age like the loose faucets, aging tile walls and bathroom finishes, tiny older TVs, and other small maintenance issues. There is also no air conditioning, so the room became hot and stuffy. You’ll likely need to keep the windows open and use the circulating fans they provide. Also, bring your own bottled water, as there are no complimentary bottles.
Although the suite has a kitchen, it isn’t stocked with everything you’d expect. We found ourselves having to call the front desk for basic kitchen essentials. Unfortunately, whenever we called, we were repeatedly told to “call back later,” and when items were finally available, they took quite a while to be delivered. It made cooking much less convenient than it should have been. On top of that, there isn’t even an option for breakfast in the resort. Considering the premium nightly rates, I expected at least some sort of continental breakfast or light morning offering. For what you’re paying, having no breakfast at all feels like another missed opportunity to provide better value.
Het was een bijzondere locatie, leuk boven in het dorpje. Het was een soort huisje met een slaapruimte bovenin.
Parkeren was eenvoudig, kon voor het huisje of in de garage.
Fitnessruimte was er niet maar als je wilde, konden ze iets regelen met een ander resort.
Bewegwijzering is wat lastig, zeker als het heel donker is. We kwamen maar moeilijk op het terrein van het resort. Gelukkig deed een receptioniste de hefboom open die hiervoor eigenlijk niet wordt gebruikt.
De vaatwasser lekte, werd gefixt maar niet tijdens ons verblijf worden gefixt.
Ook ontbrak er een douchegordijn, dit hebben ze gelijk geregeld.
Er was een hoog raam, waar geen gordijn voor ging. Degenen die boven sliepen, werden snel wakker van het licht.
Pool is amazing and view is pretty good.
Room was pretty dirty, if you wear socks inside, they wont be white for long. Also had a weird scent. They ran out of towels on a Wednesday night, considering towels aren’t expensive and how much this place costs per night, it was a little disappointing.
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