Black Swan Lakeside Boutique Hotel

Hotels
9.2 (275 reviews)
171 Kawaha Point Road, Kawaha Point , Rotorua , nz

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Beautiful environment
Comfortable rooms
Delicious food
Cons:
Cleanliness issues reported
Noise isolation concerns

Categories

Cleanliness
7.95
Some reviews mention dust and uncleanliness issues in rooms.
Service
9.95
Exceptional service mentioned frequently with friendly and attentive staff.
Location
9.45
Beautiful lakeside setting with convenient access to local attractions.
Room Quality
9.45
Rooms were described as comfortable and well-appointed, with upgrades appreciated.
Amenities
9.45
Great amenities including a heated bathroom floor and lovely gardens.
Value for Money
8.45
Considered expensive but on par with other lakeside lodges.
Food and Beverage
9.45
Breakfast and dinner received high praise from guests.
Overall Experience
9.45
Guests expressed great satisfaction with their stay and would recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:00

Property Description

Lakefront Luxury Accommodation
Black Swan Lakeside Boutique Hotel offers a picturesque setting on Lake Rotorua with rooms featuring fireplaces and stunning views of the lake, pool, or rose garden.

Luxurious Amenities
Indulge in the espresso coffee machine, iPod dock, flat-screen TV, and DVD player in each room. Unwind in the monsoon rain shower and enjoy the provided luxury bath products.

Exquisite Dining and Activities
Experience Pacific fusion cuisine at the lake-view restaurant and explore the manicured gardens with a private jetty, croquet lawn, and petanque court. Don't miss the chance to book a helicopter tour of the region's volcanos and thermal parks.

Book now to enjoy a luxurious lakeside retreat at Black Swan Lakeside Boutique Hotel.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 2 years old to 11 years old stay for NZD 65 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 275 reviews
Cleanliness: 7.95
Service: 9.95
Location: 9.45
Room Quality: 9.45
Amenities: 9.45
Value for Money: 8.45
Food and Beverage: 9.45
Overall Experience: 9.45
H
Hanna • couple • au
10
A beautiful and peaceful boutique hotel with exceptional service, delicious breakfasts, and a wonderfully cosy atmospher
Pros:

We had a wonderful stay and were very impressed with every aspect of the hotel. The property is beautifully maintained and exceptionally clean. The complimentary minibar was a lovely touch, and the breakfasts were fresh and delicious. We especially appreciated that the fireplace had been lit before our arrival, making the suite warm and cosy after a day of exploring. The peaceful lakeside setting and the attentive staff made our stay truly memorable.

Cons:

Honestly, nothing. We thoroughly enjoyed our stay and would happily return.

2026-06-10 • via Nuitee
S
Sergio • couple • au
10
Beautiful property would definitely recommend
Pros:

It is a stunning property perfect for a quiet relaxing stay. The staff were very welcoming and helpful. The rooms were very comfortable and we were lucky to have a room with an outdoor fire which was nice to relax by after a busy day of activities. Slightly out of town but worth it.

Cons:

Nothing

2026-06-10 • via Nuitee
H
Holin • family_with_children • tw
8
Despite a few maintenance issues, we enjoyed our stay.
Pros:

Pros:
The breakfast was excellent! The location and views were both fantastic, and the staff were friendly, welcoming, and always ready to help. Ivy, in particular, went above and beyond to assist us, and we greatly appreciated her kindness. The complimentary snacks and refreshments provided in the room were also generous and thoughtfully stocked.

Cons:

Cons:
The carpet and walls in our room showed noticeable signs of dampness and water intrusion, which made the room feel somewhat uncomfortable. The property itself appears a bit dated and could benefit from some renovation. Unfortunately, the fireplace on the terrace was not functioning during our stay. As it was the King's Day holiday weekend, no maintenance personnel were available to repair it promptly, which was disappointing.

2026-06-07 • via Nuitee
A
askholia • Family
8
Despite a few maintenance issues, we enjoyed our stay.
Pros:

Pros:
The breakfast was excellent! The location and views were both fantastic, and the staff were friendly, welcoming, and always ready to help. Ivy, in particular, went above and beyond to assist us, and we greatly appreciated her kindness. The complimentary snacks and refreshments provided in the room were also generous and thoughtfully stocked.

Cons:
The carpet and walls in our room showed noticeable signs of dampness and water intrusion, which made the room feel somewhat uncomfortable. The property itself appears a bit dated and could benefit from some renovation. Unfortunately, the fireplace on the terrace was not functioning during our stay. As it was the King's Day holiday weekend, no maintenance personnel were available to repair it promptly, which was disappointing.

2026-06-06 • via Tripadvisor
J
Jessica • family_with_children • nz
10
Highly recommend this hotel.
Pros:

The breakfast was amazing, the staff were absolutely wonderful, the rooms were gorgeous, and the grounds were an absolute showstopper. I loved that the minibar was free - we enjoyed the snacks without guilt! And the spa area was magical.

Cons:

I don't have anything to complain about. It was wonderful. My only thing was that the weather was rainy while we were there so we couldn't enjoy the grounds as much as I wanted to - no lounging in the sun for us unfortunately.

2026-06-03 • via Nuitee
H
Helen • couple • nz
9
Very nice place to stay great breakfast an dinner
Pros:

Food staff amazing an helpful
Beds are a bit too soft

2026-06-02 • via Nuitee
D
David • couple • us
8
2026-06-01 • via Nuitee
D
David • couple • nz
10
Best Birthday weekend stay ever. Well done Black Swan and your super team!!
Pros:

Such an amazing peaceful location with stunning views. A perfect setting for a romantic stay with my partner. The service was exceptional with some very special memorable touches. Totally worth the money and will definitely recommend to friends and family.

Cons:

It was perfect!

2026-05-30 • via Nuitee
K
Kuswandi • couple • nz
10
2026-05-29 • via Nuitee
G
ger2102 • couple • au
10
A magical and unforgettable stay, easily the highlight of our North Island trip.
Pros:

Everything about our stay at Black Swan was magical. The property is peaceful and beautifully maintained, with stunning gardens overlooking the lake. The rooms were luxurious and thoughtfully appointed, and the breakfasts and onsite restaurant were both exceptional. The staff, including Star, Tina and Manika, made us feel completely pampered and treated us more like family than guests. A special highlight was watching my partner spend an afternoon painting the serene lakeside landscape, encouraged by the lovely team. We can't thank you enough for making our stay in Rotorua unforgettable!

Cons:

Having to leave!! :-) Nothing - Everything was incredible!

2026-05-23 • via Nuitee
S
Sherrie • couple • us
10
5 star hotel
Pros:

Beautiful well kept gardens, the rooms were pristine, and the breakfast was excellent. But the most impressive was the customer service of the employees!! They were exceptional!

Cons:

Nothing

2026-05-19 • via Nuitee
A
Andrea • couple • au
10
The Black Swan knows how to make people feel welcome.
Pros:

Exceptional staff who were so attentive and could not do enough for us to make our stay comfortable and enjoyable. Every single staff member was absolutely wonderful however Star was definitely a standout. Great location for views and a tranquil quiet location. Breakfast was delicious and having fresh fruit and snacks available to us was much appreciated.

Cons:

Nothing at all. It was fabulous. We wouldn’t hesitate to stay at the black swan again.

2026-05-19 • via Nuitee
R
Ron • couple • ca
9
2026-05-17 • via Nuitee
D
Donal • extended_group • ie
9
Breakfast fruit and fresh crunchy croissants would improve your off
2026-05-10 • via Nuitee
G
Goffage • couple • au
10
Pros:

Felt very much at home being at the hotel; beautiful grounds to relax in whilst there. The manager, Star, was absolutely amazing at making us feel very welcome the whole time we were there.

2026-05-10 • via Nuitee
L
Louise • family_with_children • au
10
The best
Pros:

We had the best time at Black Swan! The service from Star, Manika and Tessa was impeccable. They were so attentive to our every need and were so kind to our daughter (who is still talking about them!).
The endless supply of choccies and fruit was very welcome!
We would LOVE to come back. Thank you all so much.

Cons:

Nothing. Everything was amazing!

2026-05-07 • via Nuitee
T
tim • couple • gb
10
À really beautiful and tranquil place
Pros:

The setting next to the lake was superb and the staff and food were exceptional

Cons:

Nothing

2026-05-06 • via Nuitee
H
Helmuth • couple • cr
9
Cons:

El colchón puede mejorar

2026-05-06 • via Nuitee
D
Daniel • couple • au
10
A gorgeous lakeside property with stunning views and fantastic attentive staff.
Pros:

Staff, Cleanliness, Location and property / gardens / lakeside view, facilities

Cons:

Nothing

2026-05-05 • via Nuitee
P
Pascal • couple • de
10
Ohne Einschränkung zu empfehlen!
Pros:

Angefangen beim Empfang durch Star, der super Beratung beim Frühstück und Dinner von Monika, sowie beim Housekeeping von Tina, es war so herzlich, zuvorkommend, dabei war alles qualitativ herausragend! Das Zimmer war überragend schön!

Cons:

Nichts. Kein Grund etwas zu bemängeln!

2026-05-02 • via Nuitee