Campanile Hotel - Basildon - East of London

Hotels
•
Campanile
6.5 (1823 reviews)
A1247 Southend Arterial Road, Burches, Pipps Hill , Basildon , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Good location for local work/close to beach
Plentiful and convenient parking
Friendly and helpful staff in several stays
Clean towels/bedding reported by some guests
Basic but functional rooms and comfortable enough for one night
Occasional decent breakfast reported
Cons:
Cleanliness issues: dirty baths/sheets, mouldy/musty smells
No air conditioning / rooms very hot
Rooms are old, shabby and cramped with maintenance problems
Lack of sockets/USB charging points
Inconsistent breakfast quality (one report of very poor/greasy breakfast)
At least one report of extremely rude staff, eviction and safety/noise problems

Categories

Cleanliness
4.5
Mixed to negative — several reviews mention dirty baths, stained towels/sheets, grime and mouldy smells; some guests did note rooms and bedding were cleaned, but overall cleanliness concerns recur.
Service
7.5
Mixed but generally positive — multiple guests praised friendly and helpful staff who resolved issues; however there is at least one report of extremely rude staff, eviction and refusal of refund that significantly affects perception.
Location
8
Generally positive — frequently described as well positioned for local work, near beach and with plentiful/handy parking; some inconvenience noted by an outside light and minor location drawbacks.
Room Quality
5
Below average — rooms described as old, shabby and cramped by multiple guests; issues include bad smells, falling-apart door bits, and limited space though beds/pillows were acceptable for a short stay.
Amenities
5
Underwhelming — repeated complaints about lack of air conditioning, few or inconvenient sockets/USB ports and no bathroom extractor; positives include parking availability and occasional provision of a fan.
Value for Money
8
Good for budget travellers — frequently noted as the cheapest option in the area and acceptable if prioritising price over comfort; some guests would still prefer to pay more for a better stay.
Food and Beverage
7.5
Mixed but leaning positive — at least one guest reported a very poor breakfast (greasy grill), while others describe a hearty or good breakfast; inconsistent but usable for many guests.
Overall Experience
6.5
Mixed overall — experiences range from pleasant (clean, helpful staff, good location and parking) to very negative (rude staff, safety/noise concerns, cleanliness issues); overall sits at a midpoint reflecting these extremes.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 00:03

Property Description

Convenient Location
Located just 1.5 miles from Basildon centre, Campanile Hotel Basildon is the perfect base to explore Essex and beyond.

Comfortable Rooms and Dining
Enjoy bright and budget-friendly rooms with modern amenities including free Wi-Fi, satellite TV, and tea/coffee facilities. Indulge in a hearty breakfast buffet and delicious dining options at the traditional on-site restaurant.

Easy Access to Attractions
With Basildon Train Station nearby, direct services to central London make exploring the city a breeze. Also, the beautiful coast of Southend-on-Sea is just a short 20-minute drive away.

Ready to experience comfort and convenience at Campanile Hotel Basildon? Book your stay now!

Important information:

Please note that cash payments are not accepted at the property. All payments to be processed using credit/debit card. Please refer to the payment option for the type of cards accepted.

Late check-in after 23:00 is not guaranteed and must be requested and confirmed with the property in advance.

Companies must contact the hotel regarding bookings that will be paid for with a company credit card. Contact details can be found on the booking confirmation.

Car park is only available for paying guests and subject to vehicle registration at the hotel's reception.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SEN

Location

Guest Reviews

6.5
Based on 1823 reviews
Cleanliness: 4.5
Service: 7.5
Location: 8
Room Quality: 5
Amenities: 5
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 6.5
C
Christine • couple • gb
5
Family
Pros:

Clean towels and bedding

Cons:

Lack of air, hot and uncomfortable.
Breakfast was awful someone should tell the chef the grill needs cleaning, came out black and greasy
Beans were the best, it’s the only think we eat.
Not going to stay agin rather pay more and enjoy the stay

2026-08-08 • via Nuitee
D
Dawn • couple • gb
10
2026-08-07 • via Nuitee
D
Dawn • couple • gb
10
Pleasurable stay, friendly staff, quiet in the evenings
Pros:

The layout of the rooms

Cons:

An additional plug socket or USB charging port would be ideal

2026-08-07 • via Nuitee
C
Clifford • solo_traveller • gb
5
Pros:

The location was good because I was only using it for a local job.

Cons:

The room smelt musky. I thought it was because of the wet carpet by the bathroom door. I spoke to staff, and they sorted that issue out. But the smell remained. I discovered that it was mould in the extractor in the bathroom. Kept the bathroom door shut with the extractor on, and it almost cured it. Could do with a serious clean up. Oh, there is an outside light right outside the window. When it comes on, the room lights up like daylight, and it is on all night.

2026-08-07 • via Nuitee
M
marian • solo_traveller • gb
9
2026-08-06 • via Nuitee
S
Stewart • solo_traveller • gb
7
okay
Pros:

Easy of use

Cons:

Nothing

2026-08-06 • via Nuitee
M
Megane • couple • fr
8
Pros:

Contrairement aux avis négatifs qu'on a pu voir nous avons été agréablement surpris par la propreté de la chambre. Elle était bien équipée, propre, confortable. Au niveau du bruit, nos n'avons pas eu ce soucis dû à la route puisque nos dormons avec des bouchons d'oreille mais même au petit matin l'endroit était plutôt calme.

2026-08-06 • via Nuitee
B
Bruce • extended_group • gb
9
Fabulous Team who looked after us all weekend.
Pros:

Well positioned for our visit and the whole team were fantastic during our whole stay 🥰🥰

Cons:

Nothing

2026-08-06 • via Nuitee
D
Damian • solo_traveller • pl
8
2026-08-05 • via Nuitee
K
Kwun Hung Edwin • extended_group • gb
6
因為週末來附近海邊玩，這裡價錢最平，不過很老舊，幸好清潔，而且也有泊車位和房間有風扇提供。
Pros:

有很多泊車位，也可以泊近在房前，上落行李輪椅很方便。

Cons:

訂房時要求在同一層地面的，因為有輪椅人士，酒店也答應了，但到來check in時無法做到，我們雙人房要上樓梯到2層。
而且房間的插頭位置在枱下面，以致使用時不方便，要強力移動桌面。

2026-08-05 • via Nuitee
B
Brett • couple • gb
7
2026-08-05 • via Nuitee
S
Stephen • couple • gb
1
RUDE, DISGUSTING STAFF 24/7
Pros:

NOTHING AT ALL.

Cons:

Got kicked out and banned for no reason, dirty baths, most of the rooms doors don't even lock, dirty bed sheets, loud noises 24/7, staff are extremely rude, constant police presence. Got kicked out @ late hours of night and got refused refund on stay and the staff even had the cheek to try and accuse me of tampering with the smoke alarm in my old room when I even had police walk me into my old room with their bodycams on record. So yeah I WOULDN'T recommend staying here ever.

Smell of weed everywhere,

2026-08-05 • via Nuitee
A
Alan • couple • gb
9
2026-08-05 • via Nuitee
M
Mariana • solo_traveller • pt
4
Pros:

O staff

Cons:

Estava sujo e os quartos eram mesmo muito quentes. Sofri lá dentro. Além disso, não havia fichas para carregar o telemóvel ao pé da cama.

2026-08-05 • via Nuitee
W
Whitear • couple • gb
4
Very tired. Looked like a motel from the 1970’s .
Pros:

Location was good with a usable valcony

Cons:

Room smelled badly on arrival definitely NOT that fresh linen smell. We need to open doors turn on a fan and spray deodorant

2026-08-03 • via Nuitee
R
Rebecca • couple • gb
6
Comfortable enough for one night, cheapest option in the area
Pros:

Staff very friendly and helpful. Bedding and bathroom were clean. Bed was comfortable enough for one night and good pillows. Fan had been left in the room which was very necessary as no air con.

Cons:

Quite shabby and visibly grubby areas of the room. Room was quite cramped especially on one side of the bed. Bits of the underside of the bathroom door were falling out so left bits of foam all over the floor every time it was opened. Towels had marks on them.

2026-08-03 • via Nuitee
E
Elisabeth • couple • gb
6
We slept undisturbed and woke up rested
Pros:

Nice and hot; arrived promptly and self-service perfectly completed à hearty b/fast

Cons:

The bathroom lacked a steam extractor so it was hot and smelt un fresh

2026-08-02 • via Nuitee
R
Ryan • solo_traveller • gb
10
Pros:

Very clean, friendly staff and good breakfast.

Cons:

Location, but ideal for working nearby.

2026-07-25 • via Nuitee
I
Ireneusz • couple • gb
9
2026-07-25 • via Nuitee
J
Jesse • solo_traveller • gb
8
2026-07-25 • via Nuitee