Campanile Hotel - Basildon - East of London

Hotels
•
Campanile
6.5 (1842 reviews)
A1247 Southend Arterial Road, Burches, Pipps Hill , Basildon , GB

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Good location for local work/close to beach
Plentiful and convenient parking
Friendly and helpful staff in several stays
Clean towels/bedding reported by some guests
Basic but functional rooms and comfortable enough for one night
Occasional decent breakfast reported
Cons:
Cleanliness issues: dirty baths/sheets, mouldy/musty smells
No air conditioning / rooms very hot
Rooms are old, shabby and cramped with maintenance problems
Lack of sockets/USB charging points
Inconsistent breakfast quality (one report of very poor/greasy breakfast)
At least one report of extremely rude staff, eviction and safety/noise problems

Categories

Cleanliness
4.5
Mixed to negative — several reviews mention dirty baths, stained towels/sheets, grime and mouldy smells; some guests did note rooms and bedding were cleaned, but overall cleanliness concerns recur.
Service
7.5
Mixed but generally positive — multiple guests praised friendly and helpful staff who resolved issues; however there is at least one report of extremely rude staff, eviction and refusal of refund that significantly affects perception.
Location
8
Generally positive — frequently described as well positioned for local work, near beach and with plentiful/handy parking; some inconvenience noted by an outside light and minor location drawbacks.
Room Quality
5
Below average — rooms described as old, shabby and cramped by multiple guests; issues include bad smells, falling-apart door bits, and limited space though beds/pillows were acceptable for a short stay.
Amenities
5
Underwhelming — repeated complaints about lack of air conditioning, few or inconvenient sockets/USB ports and no bathroom extractor; positives include parking availability and occasional provision of a fan.
Value for Money
8
Good for budget travellers — frequently noted as the cheapest option in the area and acceptable if prioritising price over comfort; some guests would still prefer to pay more for a better stay.
Food and Beverage
7.5
Mixed but leaning positive — at least one guest reported a very poor breakfast (greasy grill), while others describe a hearty or good breakfast; inconsistent but usable for many guests.
Overall Experience
6.5
Mixed overall — experiences range from pleasant (clean, helpful staff, good location and parking) to very negative (rude staff, safety/noise concerns, cleanliness issues); overall sits at a midpoint reflecting these extremes.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 00:03

Property Description

Convenient Location
Located just 1.5 miles from Basildon centre, Campanile Hotel Basildon is the perfect base to explore Essex and beyond.

Comfortable Rooms and Dining
Enjoy bright and budget-friendly rooms with modern amenities including free Wi-Fi, satellite TV, and tea/coffee facilities. Indulge in a hearty breakfast buffet and delicious dining options at the traditional on-site restaurant.

Easy Access to Attractions
With Basildon Train Station nearby, direct services to central London make exploring the city a breeze. Also, the beautiful coast of Southend-on-Sea is just a short 20-minute drive away.

Ready to experience comfort and convenience at Campanile Hotel Basildon? Book your stay now!

Important information:

Please note that cash payments are not accepted at the property. All payments to be processed using credit/debit card. Please refer to the payment option for the type of cards accepted.

Late check-in after 23:00 is not guaranteed and must be requested and confirmed with the property in advance.

Companies must contact the hotel regarding bookings that will be paid for with a company credit card. Contact details can be found on the booking confirmation.

Car park is only available for paying guests and subject to vehicle registration at the hotel's reception.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SEN

Location

Guest Reviews

6.5
Based on 1842 reviews
Cleanliness: 4.5
Service: 7.5
Location: 8
Room Quality: 5
Amenities: 5
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 6.5
J
Jozefa • solo_traveller • gb
5
Slightly disappointed.
Pros:

Location was good

Cons:

I think the rooms could do with modernising. Continental breakfast was stale. Croissants tasted as if they were a couple of days old as did the small cakes.

2026-09-19 • via Nuitee
S
shannon • family_with_children • gb
10
Pros:

Everything was good

2026-09-19 • via Nuitee
M
Mark • solo_traveller • gb
5
Not staying again!
Pros:

Out of the way and in need of updating!

Cons:

Rooms very tired and parking area untidy. Needs attention!

2026-09-19 • via Nuitee
T
Terry • couple • gb
8
Better than expected/excellent value for money!
Pros:

Location was great for what we needed. Room was clean and comfy ,bathroom was gret.

Cons:

Maybe the electric plugs could be more convenient.
Lighting could improved by checking the bulbs, one of our were not working.

2026-09-19 • via Nuitee
B
brian • couple • gb
7
Pros:

Location

Cons:

Very basic but fine

2026-09-18 • via Nuitee
I
Ibrahim • couple • gb
10
2026-09-17 • via Nuitee
A
Achilleas • solo_traveller • gb
5
2026-09-17 • via Nuitee
P
Paul • couple • gb
4
OK for a stop over but wouldn't want to stay more.
Pros:

Location was good for our needs and whilst basic the food was good. Staff were pleasant.

Cons:

Property is very tiered rundown looking the inpost and amazon lockers don't help. Reception very scruffy and receptionist while pleasant was scruffy. Room was clean but dated and drap with damaged furniture.

2026-09-17 • via Nuitee
L
Lakatos • couple • gb
5
Need to be change carpets and something to do with windows
Pros:

Good location

Cons:

No possible way to ventilate the room because windows are closed

2026-09-16 • via Nuitee
D
Desislav • solo_traveller • gb
5
2026-09-16 • via Nuitee
M
Michal • solo_traveller • gb
6
2026-09-16 • via Nuitee
N
Neil • solo_traveller • gb
8
Great place to stay
2026-09-15 • via Nuitee
S
Susan • couple • gb
9
Ok for a short stay over
Pros:

The bed was very comfortable and the bathroom ample for our needs. Convenient location.

Cons:

A little pricey for a budget hotel.

2026-09-15 • via Nuitee
J
Jane • solo_traveller • gb
8
Have stayed before and would stay again. Next time I'll use the restaurant.
Pros:

Campanile a has friendly efficient staff. The room is comfortable.

Cons:

The position of the power point under the desk. I am disabled and was unable to reach it. I didn't notice till late or I would have asked for assistance.

2026-09-14 • via Nuitee
C
Corrine • family_with_children • gb
5
It was okay but wouldn’t want to stay more than a night or two.
Pros:

It was good to be able to take the dog onto the grass outside the door.

Cons:

I could hear the people next door, also the smell of cigarette and other smoke from other guests coming into our room.

2026-09-13 • via Nuitee
A
Ademola • couple • gb
10
Excellent
Pros:

I don't have anything to say than to say keep it

Cons:

Everything about the hotel was fabulous

2026-09-13 • via Nuitee
D
Daniela • family_with_children • gb
6
2026-09-13 • via Nuitee
S
shannon • extended_group • gb
10
2026-09-12 • via Nuitee
K
Kerry • solo_traveller • gb
3
2026-09-12 • via Nuitee
D
David • solo_traveller • gb
4
Pros:

Price and free parking

Cons:

The soap dispensers were both empty. The receptionist tried to give me a twin room instead of double.

2026-09-12 • via Nuitee