Hilo Hawaiian Hotel, Trademark Collection by Wyndham

The hotel was clean and the staffs were very friendly 🥰 we had enjoyed our stay! thanks Hilo Hawaiian Hotel for your hospitality! 🥰

Location

The location in proximity to job site

The location is great. Has an old Hawai’i vibe. Food and drink limited. No morning coffee, but within walking distance to a great local coffee shop.

Breakfasts were good tasting with the exception of açaí fruit bowl. The ingredients in the açaí fruit bowl tasted like they had been open and exposed to the refrigerator. In other words, it tasted of fridge.

Location and cold a/c

Stanza bella e grande.

Great hotel the location and staff was great 😊

Lokatie is mooi

The entire hotel desperately needs a ful upgrade. Our room was outdated, the airconditioning was not working properly, the room carpet is sticky and full of stains.

Rather than compensating us for the bad experience, we were even charged $35 for checking out 10 minutes late!! Don't go to this hotel if you visit Hilo, I would say.

The locations and most of the staff, actually all the staff except the manager. The fact it had a great restaurant downstairs made it much more convenient and appealing. The balcony rooms were nice for the breeze and pictures of a beautiful view.

Nice vice of bay from room and great location next to park. Also there was ample parking on site.

水量が多いのでお風呂にお湯を溜めるのに時間がかかりませんでした。

We stayed at the hotel for four days. We are celebrating our 50th wedding anniversary. This hotel was quite a surprise and a disappointment. First there was no Aloha spirit at the front desk. The lady was rude! We stayed on the 8th floor. The hotel has no brochures, you're given a letter and plastic bags when you check in. The letter explains that since 2020 COVID room service is only every other day if you stay four or more days. We were instructed to put our trash and dirty towels out in the hallway. There was no room safe. We didn't want to risk losing any jewelry or money so we chose to keep the don't disturb sign on our door. So as you're leaving for the day you get to collect your trash and see other people's trash in the hallway. I called the front desk about the ice maker on our floor not working. I was told the fourth floor on worked. Great! Our room first impression it's big and looked decent. As we settled in we noticed; the couch and chair cushions were filthy, the kitchenette area was to very small, there was mold in the bathroom, there was shampoo and conditioner but no shower soap, one box of tissues was on the dining room table, we paid the $30 for a room gift and received 2 boxes of cookies we could have bought at less than half that. If you weren't moving around your room the air conditioner shuts off. We had a view of the bay from our balconies and a view of the pool from our dining room window. The cement around the pool has green algae. A morning pressure wash could have cleaned that but they choose only to hose the leaves away. That all said we had beautiful views of the bay area. One morning the sun came out and we could see Mauna Kea and town. The calm water was very peaceful. The location of the hotel was perfect whether we were heading up to see Volcano park , head to town, or going further. Hilo is beautiful, the tropical gardens are worth the trip. We drove up to Mauna Kea that was quite a ride. We don't recommend this hotel but Hilo is a don't miss.

It was convenient to and from the airport

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