Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Hotels
Trademark
7.8 (2287 reviews)
71 Banyan Drive , Hilo , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Good food
Cons:
Dirty rooms
Rude staff

Categories

Cleanliness
6.05
Many mentions of dirty rooms, bugs, and overall uncleanliness.
Service
8.55
Some reviews mentioned rude staff, but not all guests experienced this.
Location
9.55
Positively mentioned for beautiful views and convenience to attractions.
Room Quality
7.05
Rooms were described as outdated and sometimes dirty.
Amenities
7.05
Limited amenities reported, with issues like missing microwaves or laundry.
Value for Money
6.55
Noted as expensive for the facilities offered and overall quality.
Food and Beverage
9.05
Restaurant was praised for good food and cocktails.
Overall Experience
8.55
The overall sentiment seemed mixed but points to some positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 19:36

Property Description

Tranquil Location and Breathtaking Views
Nestled on Hilo Bay with stunning vistas of Mauna Kea Peak, our hotel offers a serene escape near Hilo town. Explore nearby Liliukalani Garden and Onekahakaha Beach for a true taste of paradise.

Leisure Activities and Nearby Attractions
Discover endless leisure options, from world-class golf courses to the awe-inspiring Halemaumau crater with its waterfalls and rainforests. Immerse yourself in the beauty of Hawaii's natural wonders just moments away from our hotel.

Thoughtful Amenities and Fine Dining Experience
Indulge in our freshwater pool and peruse our gift shop for unique finds. Delight your taste buds at WSW The Steakhouse, where prime steaks, fresh seafood, and an exceptional wine list await. Experience the best of East Hawai’i with our exquisite culinary offerings.

Experience luxury and relaxation at the Castle Hilo Hawaiian Hotel. Book now for an unforgettable stay!

Important information:

A small refrigerator or microwave is available upon request. Additional fees apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ITO

Location

Guest Reviews

7.8
Based on 2287 reviews
Cleanliness: 6.05
Service: 8.55
Location: 9.55
Room Quality: 7.05
Amenities: 7.05
Value for Money: 6.55
Food and Beverage: 9.05
Overall Experience: 8.55
L
lange couple fr
10
2026-08-22 via Nuitee
D
Dawn couple us
1
Very outdated and worn property.
Pros:

The location is great - right in Hilo Bay.

Cons:

The furniture, carpet, bathrooms are all extremely old and worn. Things are very dirty. Cobwebs in the light fixtures above the front desk.

2026-08-20 via Nuitee
M
Mindy solo_traveller us
10
Review of my stay
Pros:

The buffet both dinner and breakfast

Cons:

That there was no microwave in the room and for breakfast there was no ice cream

2026-08-18 via Nuitee
L
Lorenzo extended_group it
8
2026-08-17 via Nuitee
D
Daniel couple us
5
Disappointed
Pros:

Location park and golf course nearby were great

Cons:

Asked for a room with deck, got a room where you are looking at roof top. Was told the hotel was booked. Looked pretty empty to me.

2026-08-15 via Nuitee
K
Kalaukoa couple us
5
2026-08-12 via Nuitee
A
Akli family_with_children us
8
Pros:

Good location on the water and close to the airport

Cons:

Smelly room (maybe the old carpet ?) Wall paper in poor condition.

2026-08-12 via Nuitee
D
Donna couple us
5
Willing to stay there again if air conditioner is working
Pros:

Friendly staff. Nice location, comfortable beds, clean rooms

Cons:

-Air conditioner was not working and the room we stayed in was hot
-shower wasn’t draining

2026-08-10 via Nuitee
K
klaus couple de
3
2026-08-06 via Nuitee
H
HUONG family_with_children us
7
Convenient stay for the night while visiting volcano park
Pros:

Location

Cons:

Old furniture, properties need updates

2026-08-06 via Nuitee
S
Stevenson couple mh
8
Pleasing
Pros:

Liked the breakfast very much. Beautiful location.

Cons:

A bit more attentive to needs in room

2026-08-05 via Nuitee
V
Volker solo_traveller de
8
Pros:

Blick auf den Vulkan

Cons:

Einige Tapetennähte waren offen und dort befanden sich Schimmelspuren. Das Fenster konnte nicht geöffnet werden.

2026-08-03 via Nuitee
E
Elizabeth solo_traveller us
6
2026-08-02 via Nuitee
V
VERUSCHKA family_with_children de
5
Cons:

The hotel is really showing its age. Even back then, 19 years ago, it was a bit outdated, and it seems nothing has been done to it since. We were promised room service every two days. However, no one came, so we let them know on the third day. The staff was a mixed bag—some were friendly, others less so. There were quite a few issues, but once we pointed them out, the problems were resolved quickly. The refrigerator, for example, was broken but was replaced immediately. Parking isn’t a problem here. The lobby smells very unpleasant, but the rooms were clean.

2026-07-24 via Nuitee
N
Nuria extended_group es
3
Hotel viejo y mala relación calidad precio
Pros:

Nada

Cons:

Muy viejo, había cucarachas en el baño y lo dijimos en recepción y nada que lo revisarían, ni disculpas ni nada de nada…
El restaurante fatal, no tenían la mitad de las cosas, se pensaban quedar con el cambio, se lo tuvimos que pedir y tardaron en traerlo.

2026-07-23 via Nuitee
Z
zhangc596 Family
8
Good Value for Money, with a Backrooms-Like Interior
Pros:

I don't usually write hotel reviews, but this stay was memorable enough that I felt compelled to share my experience.

For the price, this hotel offers good value. The entire property - from the lobby and hallways to the guest rooms - is clearly dated, but everything was clean, functional, and well maintained. We stayed in a double queen room, which was surprisingly spacious. Our family of four was able to open all of our suitcases with plenty of room left to move around comfortably.

One thing I really appreciated was the soundproofing. Hilo is full of loud frogs and birds at night, but once the windows were closed, we couldn't hear them at all, making it easy to get a good night's sleep.

What really makes this hotel stand out, though, is its atmosphere. If you're familiar with the "backrooms" internet aesthetic, you'll know exactly what I mean. The hallways are lined with bright white fluorescent lights in a repetitive pattern, giving them an oddly endless appearance. Inside the room, the plain, faded yellow walls around the sink and bathroom add to the uncanny feeling. Combined with the excellent soundproofing and the quiet interior, the whole place has a surreal, liminal-space vibe.

For most people, this probably won't matter one way or the other. But if you're someone who enjoys the backrooms aesthetic, staying here becomes an unexpectedly fascinating experience. It's not luxurious or modern, but it's clean, affordable, comfortable, and strangely memorable.

2026-07-20 via Tripadvisor
O
ot0ko couple us
4
NOT TOO GOOD LOOKING ... sigh.
Pros:

It was quite a large oceanside room, with functioning cool air conditioning, that included free parking, free coffee, an room-sized refrigerator.

Cons:

We were on the 3rd floor and over the bar/restaurant roof, we expected to have a lanai. The door handle came loose during our stay, plus there were carpet stains and the drapery 'black out lining' had a tear so morning light came through - these items were reported to the property; the door handle was corrected.

2026-07-20 via Nuitee
S
Satoru couple jp
9
2026-07-16 via Nuitee
C
Cecily family_with_children us
8
Had a wonderful get away weekend.
Pros:

The location is excellent.

Cons:

Upon check in I had to call housekeeping three times. There was an low hanging lamp
at the side of the bed closer to the sliding door which is an hazard because my granddaughter and husband walked into it during the night and switch is at the entrance door.

2026-07-14 via Nuitee
I
I50ZUjacquelineo Family Oahu, Hawaii
10
Pleasant homey hotel
Pros:

First time staying at Hilo Hawaiian Hotel, it was convenient, free parking and with costco package I got, received a larger food credit per day for their restaurant and bar than what they normally give ($25 for package, also received $10 credit but they couldn’t be combined). They all closed early so was only able to use one $25 credit for dinner. We ate in the bar which was a bit pricey but some items cheaper bc ala carte vs complete plates. It was also larger portions for sharing. We enjoyed our time here. Our room was nice, only issues were it wasn’t set up for 3 people to be in the room even though our reservation was for 3 people and where our room was, it was noisy because it was basically right above where all the extra couches were. There were kids sports teams staying at the hotel at the same time so they could get loud. I had a friend staying at another section of the hotel and she said kids were running up and down the hallways. This hotel caters to a lot more “local” people, meaning those who live in Hawaii. I still think it’s a great hotel especially since they renovated. I’m sure it’s probably not crazy or loud all the time. They also don’t have daily housekeeping, which we were fine with. If we needed anything, like another set of towels or more toilet paper we were able to get from the front desk. All the staff we came in contact with were very helpful and nice. Definitely recommend this hotel.

2026-07-09 via Tripadvisor