The Riverside, WorldHotels Distinctive

Great location, rooms clean great breakfast.

Very clean modern rooms

En nydelig bygning rett ved River Avon. Kun en kort spasertur inn til sentrum av Salisbury. Det var flott å sitte i hagen, ved elva og se svaner komme svømmende, med Salisbury Cathedral i bakgrunnen. Artig at de har en stor sjiraff plassert i hagen. Rommet var rent, pent og romslig. Frokostsalen var også bra! Ingen ting å utsette på dette oppholdet :)

Love the back terrace by the river. Enjoyed a couple of evenings with a bottle of wine on the terrace. The front desk staff were very helpful and nice.

Staff here are wonderful and are why I’ve rated this property with four stars.

However, we were a bit disappointed with our room. I’d booked a Kingsize Riverside Room which on the website described it as ‘Riverside room with king bed. Overlooking our beautiful grounds, the River Nadder and views of Salisbury Cathedral is a fantastic choice for corporate or leisure stays.’ I’d specifically asked for a quiet, upper floor room in my booking notes. We were put in a very dark, basement feeling room which was nothing like the Kingsize Riverside Room images on the website. Instead of a bright large window we had a small window and door which opened onto views of the (not quiet) outside bar, a wall, and extractor fans (see photos). Not quite the special experience we were hoping for. After a long journey I was too tired to ask to change. Perhaps double check via a phone call when you book to ensure you aren’t disappointed as several of the lawn level rooms have this outlook. Yes you can use the chairs outside the door but you’re very near your neighbour and the noise of the extractor fans.

The shower was very weak, and I reported problems with water flowing away slowly on my departure.

A squeaking toaster machine at breakfast could do with some wd40 to avoid a rather irritating dining experience!

At £220+ a night I’d also expect to have water and biscuits replenished by housekeeping. Perhaps I had too high expectations following other reviews, but as someone who travels regularly for work, this hotel at this room rate fell a bit short in comparison with others at a similar level. Staff should however be commended. They are fabulous.

Location, environment, staff, room size were all fab!

Sehr freundlich.

Our room was clean, comfortable and offered good amenities and attentionto detail.

Excellent welcome and check out experience. Reception staff are friendly, professional and attentive.

The breakfast buffet provided a limited selection, but what was on offer was of excellent quality and tasty.

Position

Air Conditioning

Very comfortable beds , nice terrace

stayed here with my partner from 22nd to 23rd August. While the hotel itself was great my experience was completely ruined at checkout. The way I was spoken to and treated by the staff was entirely unacceptable. I was made to feel like a criminal over a standard checkout procedure. I expect professional and polite customer service, not disrespect. I am deeply disappointed and would not recommend staying here based on how poorly I was treated.

Great location by the river, close to the centre, 20 mins walk but they offer a free shuttle bus to and from the centre. We had a room with a river view and cathedral view. Nice decor, clean and really lovely friendly staff. They don’t offer dinner but provided a list of places to eat and even highlighted those which provided gluten free and dairy free options which was so helpful.
The breakfast was also great and again provided a gluten and a dairy free option when we enquired.

Posizione

What a wonderful hotel. Location by the river was superb and we had the bonus of the eclipse in the luxurious garden setting. Shuttle in to town for evening meal is a super bonus. Staff super friendly and the rooms are everything you need.