Hampton Inn Jacksonville - East Regency Square

Hotels
•
Hampton Inn
8.3 (618 reviews)
1021 Hospitality Lane , Jacksonville , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Delicious breakfast
Cons:
Cleanliness issues
Unprofessional service
Uncomfortable beds

Categories

Cleanliness
6.91
Multiple reviews mentioned cleanliness issues, including dirty rooms and insect presence.
Service
8.38
Mixed experiences, with some positive notes about staff friendliness but significant complaints regarding professionalism.
Location
8.92
Positive mentions of the hotel's location being convenient.
Room Quality
7.37
Complaints regarding bed comfort and musty smells were noted.
Amenities
8.9
General satisfaction with amenities, particularly the breakfast.
Value for Money
8.36
Perceived as good value, but impacted by cleanliness and service issues.
Food and Beverage
8.91
Breakfast was positively highlighted in several reviews.
Overall Experience
8.68
Overall experience was generally positive, though significant issues were raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:13

Property Description

Convenient Location
Situated in East Jacksonville, Hampton Inn Jacksonville - East Regency Square offers easy access to nearby attractions like the Jacksonville Zoo and Atlantic Beach.

Amenities Galore
Enjoy complimentary hot breakfast, free WiFi, an outdoor pool, and a fitness centre during your stay. Indulge in free coffee and tea 24/7, utilize the business centre, coin laundry, and luggage hold services.

Comfortable Accommodations
Relax in rooms equipped with a cable TV, desk, and private bathroom. Accessible rooms are also available for added convenience.

Experience comfort and convenience at Hampton Inn Jacksonville - East Regency Square. Book now for a memorable stay!

Important information:

Guests must be at least 21 years or older to check-in.

Please note that guestrooms are currently undergoing renovations. During this period, guests may experience noise or disturbances, and some hotel facilities and services may not be available.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 618 reviews
Cleanliness: 6.91
Service: 8.38
Location: 8.92
Room Quality: 7.37
Amenities: 8.9
Value for Money: 8.36
Food and Beverage: 8.91
Overall Experience: 8.68
P
Patricia • couple • us
9
2026-09-17 • via Nuitee
T
Tanesha • couple • us
7
2026-09-15 • via Nuitee
K
Kristy • solo_traveller • us
10
Pros:

It was very clean and the breakfast was great every morning. The staff was very kind

2026-09-14 • via Nuitee
K
Karon • family_with_children • us
5
It was alright for a brief stay just fix bathroom problem
Pros:

Breakfast was great

Cons:

In the room the bathroom door wasn't closing and other could look in on you

2026-09-14 • via Nuitee
B
Breon • couple • us
10
2026-09-06 • via Nuitee
R
Richard Brickner • couple • us
7
Pros:

They had us wait for room , then finally gave us a different room on same floor this was at 3:30 pm . pool was filthy and closed in august!!

Cons:

clean pool in summer.

2026-09-05 • via Nuitee
T
TaylorMarie • couple • us
8
2026-09-05 • via Nuitee
L
Lina • solo_traveller • us
1
Pros:

Nothing at all.

Cons:

Staff very mean.
Pool very very very dirty when I complained about it they closed it.
Ice machine not working

2026-09-03 • via Nuitee
M
Michelle • couple • us
1
Not good at all and won’t stay there again.
Pros:

Location

Cons:

The pool was full of algae and the front desk staff said nothing about it, let us go in and find out for ourselves. There was mold in the shower. The shower leaked through the wall to the bedroom area, they weren’t very concerned when we told them. The front desk staff was not nice at all and none of the ice machines work. When asked for ice they acted bothered.

2026-09-01 • via Nuitee
M
Mershon • solo_traveller • us
10
2026-09-01 • via Nuitee
S
Susan • couple • us
10
Friendly staff and we were able to park our vehicle there while on a cruise
Pros:

Easily accessible

2026-08-28 • via Nuitee
T
Tracy • solo_traveller • us
10
Pros:

Friendly

Cons:

N/A

2026-08-28 • via Nuitee
C
Christine • extended_group • us
9
Pros:

The breakfast, cleanliness and location

Cons:

Our door was sticking

2026-08-27 • via Nuitee
S
Shauntral • solo_traveller • us
9
I enjoyed my stay and would probably go back.
Pros:

The hotel room was very clean, and the location was great because they were many restaurants and shopping opportunities.

Cons:

The hotel staff was not very friendly. There are some much-needed updates to some of the common areas of the hotel.

2026-08-26 • via Nuitee
L
Linda • solo_traveller • us
9
Pros:

The staff was very friendly and polite. The room was very comfortable and clean

2026-08-23 • via Nuitee
D
Diana • solo_traveller • us
10
2026-08-23 • via Nuitee
S
Sara • couple • us
8
Pros:

Great location. Appreciated walking distance to great Mexican food!

Cons:

Pillows were terrible

2026-08-22 • via Nuitee
L
Linzay • family_with_children • us
10
It was a good choice staying there for our overnight stay in Jacksonville. I would stay again.
Cons:

Breakfast was great and the kitchen staff were friendly and very welcoming.

2026-08-21 • via Nuitee
A
Anna • family_with_children • us
10
Perfect place to stay the night before a cruise. Close to the port, clean and comfortable!
Pros:

The breakfast was good. We enjoyed that we didn't have to worry about going anywhere else until we were ready to check out. I also loved the later check out time. We had a late boarding time for our cruise so we didn't have to leave and find somewhere to go.

Cons:

I don't have any complaints.

2026-08-21 • via Nuitee
P
Petra • solo_traveller • us
10
Pros:

Exceptional clean, great location to get to cruise line, breakfast was very good. Great value for price.

Cons:

N/A

2026-08-17 • via Nuitee