Hampton Inn Jacksonville - East Regency Square

Hotels
Hampton Inn
8.3 (607 reviews)
1021 Hospitality Lane , Jacksonville , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Delicious breakfast
Cons:
Cleanliness issues
Unprofessional service
Uncomfortable beds

Categories

Cleanliness
6.91
Multiple reviews mentioned cleanliness issues, including dirty rooms and insect presence.
Service
8.38
Mixed experiences, with some positive notes about staff friendliness but significant complaints regarding professionalism.
Location
8.92
Positive mentions of the hotel's location being convenient.
Room Quality
7.37
Complaints regarding bed comfort and musty smells were noted.
Amenities
8.9
General satisfaction with amenities, particularly the breakfast.
Value for Money
8.36
Perceived as good value, but impacted by cleanliness and service issues.
Food and Beverage
8.91
Breakfast was positively highlighted in several reviews.
Overall Experience
8.68
Overall experience was generally positive, though significant issues were raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:13

Property Description

Convenient Location
Situated in East Jacksonville, Hampton Inn Jacksonville - East Regency Square offers easy access to nearby attractions like the Jacksonville Zoo and Atlantic Beach.

Amenities Galore
Enjoy complimentary hot breakfast, free WiFi, an outdoor pool, and a fitness centre during your stay. Indulge in free coffee and tea 24/7, utilize the business centre, coin laundry, and luggage hold services.

Comfortable Accommodations
Relax in rooms equipped with a cable TV, desk, and private bathroom. Accessible rooms are also available for added convenience.

Experience comfort and convenience at Hampton Inn Jacksonville - East Regency Square. Book now for a memorable stay!

Important information:

Guests must be at least 21 years or older to check-in.

Please note that guestrooms are currently undergoing renovations. During this period, guests may experience noise or disturbances, and some hotel facilities and services may not be available.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 607 reviews
Cleanliness: 6.91
Service: 8.38
Location: 8.92
Room Quality: 7.37
Amenities: 8.9
Value for Money: 8.36
Food and Beverage: 8.91
Overall Experience: 8.68
S
Sara couple us
8
Pros:

Great location. Appreciated walking distance to great Mexican food!

Cons:

Pillows were terrible

2026-08-22 via Nuitee
L
Linzay family_with_children us
10
It was a good choice staying there for our overnight stay in Jacksonville. I would stay again.
Cons:

Breakfast was great and the kitchen staff were friendly and very welcoming.

2026-08-21 via Nuitee
A
Anna family_with_children us
10
Perfect place to stay the night before a cruise. Close to the port, clean and comfortable!
Pros:

The breakfast was good. We enjoyed that we didn't have to worry about going anywhere else until we were ready to check out. I also loved the later check out time. We had a late boarding time for our cruise so we didn't have to leave and find somewhere to go.

Cons:

I don't have any complaints.

2026-08-21 via Nuitee
P
Petra solo_traveller us
10
Pros:

Exceptional clean, great location to get to cruise line, breakfast was very good. Great value for price.

Cons:

N/A

2026-08-17 via Nuitee
M
Miller couple us
10
It was a great stay
Pros:

Nice hotel

2026-08-16 via Nuitee
A
Albert couple us
8
Great
Pros:

Everything

Cons:

Everything

2026-08-13 via Nuitee
D
Denise family_with_children us
7
The staff were amazing.
Pros:

Breakfast was awesome. I wish the room had streaming services though. The room was a little dated but overall it was great for the price. The staff were extremely helpful and very nice.

Cons:

I wish you could stream movies on the TV. The room was a little dated.

2026-08-05 via Nuitee
M
McNair couple us
8
Overall a okay stay
Pros:

Not too far away from cruise port

Cons:

Nothing too bad it was okay

2026-08-04 via Nuitee
W
Whitney couple us
10
Excellent! 10/10 will go back and highly recommend
Pros:

I highly recommend this hotel. It’s not the fanciest place you’ll ever stay, but it is clean, close to the sea port, within walking distance to an awesome Mexican restaurant, gas station with snacks, food, and ice cream, and we even walked to Walmart (however I don’t recommend walking with kids because you have to cross the highway).

Our room was ready early. It was clean. The bed was SO comfortable. I’m telling you, I napped and also slept soundly through the night. The staff was SO kind and helpful. They allowed us to stay an extra full hour without adding any charges.

The breakfast was excellent. I mean, not only do they provide an amazing assortment of delicious foods, they also have staff there tending to the food area and customers the entire time. They’re so friendly and helpful. They even pack little to go bags for you! It includes a bagel, drink and I’m not sure what else because I had eaten so much food from the breakfast that I didn’t need to take anything with me.

There’s also a friendly man who drives a van and shuttles you to the Jax sea port or airport or anywhere you need to go for about $20. He was really nice and took pictures for groups. He gave us our card and said his prices are definitely better than ride share prices during really busy days with lots of events and cruise embarkations or debarkations.

Anyway, overall, we loved this hotel.
Did i mention there’s also a pool and fitness area? Also a room with computers and a little shop for things you may have forgotten to pack as well as snacks/food for purchase?

It’s not the fanciest place in the world but the people are amazing and really take care of you. I also appreciated the coffee and tea bar that was extremely well stocked with so many varieties of choices and kept looking very nice!

10/10 I’d stay there again.

Cons:

It’s a tiny but weathered in some areas but honestly that’s just time that has caught up with the place and no one’s fault really. Could use a bit of a renovation. Would it stop me from coming back? Absolutely not.
The staff was absolutely wonderful and I’ll go back if ever I cruise from Jacksonville again for sure.

2026-08-04 via Nuitee
L
Leanne family_with_children us
10
Great location, great service.
Pros:

Convenient to cruise port and numerous eating establishments. Beds were comfortable, rooms clean and staff were friendly and welcoming. Breakfast was great with may choices.

2026-08-03 via Nuitee
C
Cole solo_traveller us
10
2026-08-03 via Nuitee
D
Demiko couple us
4
2026-07-24 via Nuitee
L
Levi couple us
9
2026-07-24 via Nuitee
J
Juan couple ve
8
Pros:

Si. Muy bien

2026-07-23 via Nuitee
X
Xu family_with_children us
8
2026-07-23 via Nuitee
R
Roberts family_with_children us
10
Pros:

The front desk receptionist was very kind

2026-07-18 via Nuitee
M
MIlagros family_with_children pr
6
Satisfactoria. 6 de 10
Pros:

Muy buen desayuno y disponibilidad de la empleada que atendía el área de suplir los alimentos.

Al hacer el check out tuvimos una muy buena experiencia con una chica ( no recuerdo su nombre) que nos ayudó con las maletas hasta montarlas en la SUV,

Cons:

Aunque desde que llegué informé que quería limpieza diaria de la habitación en tres ocasiones no lo hicieron ni botaron la basura. Cuando reclamaba en la recepción el trato no era agradable y parecía molestarles. Éramos tres huéspedes en la habitación y cuando cambiaron las toallas en dos ocasiones solo pusieron para dos personas y tenia que ir a buscar las faltantes.
Me he hospedado en tres ocasiones en este hotel porque una hermana vive muy cerca pero esta ocasión ha sido la experiencia negativa y me gustaría seguir hospedándome aquí aunque no estoy inclinada a hacerlo.

2026-07-14 via Nuitee
J
Jodi solo_traveller us
1
It was absolutely horrific!!!!!!!
Pros:

The lady at check-in was extremely sweet and continuously had to smile on her face, even though I felt so bad for her because there was no air-conditioning.

Cons:

From the moment I walked in to do check-in I noticed there was no air-conditioning and it was extremely hot in the lobby. I’ve stayed at a lot of Hampton Inn’s and from the second I walked in. I was always pleased with the lobby. Totally different at this location it looked very dirty and not welcoming.

2026-07-09 via Nuitee
D
Denise family_with_children us
9
2026-07-09 via Nuitee
T
Teresa solo_traveller us
10
2026-07-08 via Nuitee