Royal Azur Thalassa

La habitación excepcional era una Doble superior con vistas. Tenía 2 baños 2 terrazas ,zona de vestidor,salón y baño enorme y 2 televisiones.
Era como un apartamento muy confortable.
El personal excelente sobre todo Ma Zaimeb la asistente en recepción muy amable ,pendiente en todo momento de todo .Super encantadora.
El personal del conmutador bien y la comida muy variada y buena

Le personnel

Very welcoming staff
Visually appealing place and very nice gardens and swimming pools
Spa pool was a very pleasurable experience and relaxing
Restaurant was mostly good n great variety but not everything was top quality
Once we experienced a foul smell at the room but we had the suites they were comfortable but one thing is that we didn’t have a dental kit or ironing equipment unless asked for
Location was close to a touristic street that lead to the “Medina”
Many markets on it
It is the calmer one of Bel and Royal but you get access to bel azur if u want to do any activities
Mr Walid Ben Abdullah really made our breakfasts comfortable and amazing
He was very welcoming and helpful and always there for us

Such a beautiful resort, amazing service and incredible food, every evening live entertainment on the terrace. I would like to thank all the staff, but I would particularly like to thank our breakfast and lunch server (Walid Bin Abdullah) he was so attentive and efficient and always so cheerful and welcoming, he made our stay so very special. I can thoroughly recommend staying here.

Mme emira mabrouk 10/10, merci

From the first contact with Mrs Emira to the reception in the hotel until the checkout : a great tailored experience that fits my special needs in terms of baby accommodation and family vibes.
Very clean room with amazing view !
Thank you for hosting us

كان الإفطار متنوعا ويحتوي على خيارات مناسبة للجميع، سواء من المأكولات المحلية أو العالمية. جودة الطعام ممتازة جدا، والخدمة في المطعم سريعة ومنظمة و أخص بالذكر الاستاذ أيمن و الاستاذ أمير و الأستاذ لطفي و جميع العاملين . الغرفة كانت نظيفة ومريحة، مع توفر جميع المستلزمات الأساسية. السرير مريح، والديكور جميل. كما أن مستوى النظافة ممتاز جدا و جميع العاملات كانت رائعات. طاقم الفندق ودود ومتعاون للغاية، حيث كانوا دائما متاحين لتقديم المساعدة. الاستقبال كان احترافيا وسريعا و اخص بالذكر الاستاذة هناء ، وتم التعامل مع الطلبات بكفاءة.

Super

Super hôtel

Firstly I would like to say that I can’t understand the thoughts behind any negative reviews on this hotel, it’s absolutely amazing but each to their own I guess.

We booked via TUI and from the moment we arrived we were so looked after, we had our cases brought into reception for us and the welcome reception team were great. We arrived early so had to wait just a couple of hours for our room to be ready so we had a drink and look around and lunch in the restaurant until our room was ready and our bags were brought up.

We booked a junior suite which was really big and gave our holiday that extra luxury feel. I would recommend getting one, cleaned everyday and fresh towels and linen each day.

The hotel is very clean and tidy, every area is well looked after. The 3 pools are amazing and very clean and the pool team / lifeguards are very friendly, if you can’t find a sun lounger just ask and they will help. These loungers are very comfortable and we did pop down early to pick out our favourite spots with our towels, some people did this some didn’t, it’s up to you. Evening entertainment is fairly low key but we enjoyed it, they also had the World Cup games on in the big TV room. The gardens of an evening are just beautiful with lots of outdoor seating areas to enjoy.

The waiters around the pool are great and a little tip would be to ask one for a drinks menu as one isn’t displayed at the pool bar, you’ll be surprised what is included. I would suggest to the hotel that a drinks menu is presented at the outside bar to make it easier to choose.

Beer on draft is a little weak but still tasty and nice and cold, cocktails are a little sweet but simply pick another one to try from the menu or make up your own, we had a few vodka, lemon and sodas which were great with lots of ice. Red, white or rose with dinner was lovely.

The food is the best thing about staying here, now we are not fussy so we had plenty to choose from, especially at breakfast. Remember you’re not in England so don’t expect the food to be like it is at home. Try new things, ask questions and you’ll get to taste new dishes.

You get a meal in the Italian restaurant within the resort for 1 night during your stay, it’s great and feels spectacular with great views.

The waiters in the restaurants are so good, we sat outside for breakfast and lunch and inside for dinner, lots of room and so much choice for food, the salads especially.

The beach is very clean and the sea beautiful, have a drink at the included beach bar and enjoy the view.

All the staff here are so friendly and will do anything for you, but if course you’re going to get a better service if you tip. We gave 10 dinar to the ones who were serving us every few days and it works well. Didn’t have to move to get new drinks delivered or good service so yeah tips helped but 10 dinar is just £2.50 so it’s nothing.

Our our very minor negative would the be the spa, staff at the spa reception were not very welcoming and we had some confusion over a treatment booking. It was sorted but we decided not to use the spa again. The pools in the spa were not as nice as the pools at the hotel and you have to pay. If you want to do some water-sports ask at reception as they have a guide rather than walking down the road.

We would like to personally thank are, Guest relations - Zaineb, Reception- Chokri, Outside Bar - Mohedine & Wajih, Pool attendants - Barhene and Wissa, Restaurant Waiter - Arbi and Karim, Fahri, Night bar - Ousama and Mo, plus the exclusive chef Sassi who’s team work so hard to make very meal delicious.

Also learn a little Tunisian as it goes a long way and makes it fun.

Un bel accueil, pro et chaleureux. Des infrastructures de qualité.

Excellent séjour !
Hôtel très propre et bien entretenu. Nous avons eu la agréable surprise de bénéficier d’un surclassement gratuit et avons obtenu trois suites, dont une avec un jacuzzi, ce qui a rendu notre séjour encore plus agréable.
Le personnel est très accueillant, souriant et toujours disponible. Nous recommandons cet hôtel sans hésitation et y reviendrons avec plaisir.

Saineb in guest relations was exceptional
She made our stay special
Staff in general were very good

The Hotel is listed as a 5 Star accommodation/Hotel. I would struggle to give 2 stars!! 99% of the staff were very unfriendly. Floors were not hoovered for days. The whole place could do with a good make over, handles in the lift loose, lights in the lift not working. It was hit and miss whether you got a both towel or bath sheet. I would have thought for a 5 star hotel that the whole service would have been much better.
If you are thinking of staying here, good luck in getting a Sunbed unless you are an early riser, normally all gone by 7:30!
There is an indoor pool, however this is closed! 3 restaurants, however one only opens in winter! The à la carte restaurant save your time, limited food choice and will have to wait for a refill on your drinks, more like a busy toby restaurant.
Our experience of a 11 day stay was actually put on a bad foot from the greeting at reception on arrival, yet again unfriendly and very non informative.

Today I would like to talk about one of the staff members working there. I have only words of praise regarding the hotel itself and our stay, but those aspects can be found in other reviews.

I hope this hotel sees this review and considers giving a salary increase to the gentleman who served us for 7 days, both at breakfast in the morning and at lunchtime.

He is a very attentive, hardworking, and sociable man. He remembered his guests, their preferred tables, and what each person drank. I have never seen someone more dedicated and faster in their work. Before our glass of water was even finished, he was already refilling it.

He is the best employee we have ever encountered. He deserves to be more than just a waiter. His name is Walid Ben Abdull (I hope I have spelled it correctly).

We would like to sincerely thank him once again.

Everything about our stay was absolutely perfect – 10/10!

A special thank you to the reception staff and the room service team. They went above and beyond by helping us with milk for our young children whenever we needed it, which made our stay so much easier.

I also accidentally left our passports in the room after checking out. The staff contacted me immediately, and thanks to their quick response, recovering them was smooth and stress-free.

Outstanding service, warm hospitality, and genuine care for their guests. We will definitely be back and highly recommend this hotel!