Acquarello Swiss Quality Hotel

Hotels
•
Swiss Quality Hotels
8.2 (2655 reviews)
Piazza Cioccaro 9 , Lugano , ch

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Varied breakfast
Cons:
Noise from funicular
Small bathrooms
Sound insulation issues

Categories

Cleanliness
8.01
Reviews mentioned clean rooms, but some guests remarked on small bathrooms and noise concerns.
Service
8.48
Many reviews highlighted the friendly and attentive staff.
Location
9.02
Numerous comments praised the excellent location, especially for accessibility.
Room Quality
7.47
Some reviews pointed to small room size and noise issues from nearby funicular.
Amenities
8
Basic amenities were mentioned positively, though some noted issues with bathroom facilities.
Value for Money
7.96
Generally considered reasonably priced for the location and services provided.
Food and Beverage
8.51
Breakfast received positive feedback for variety and quality.
Overall Experience
8.18
Overall positive experiences noted, with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:36

Property Description

Central Location in Old Town Lugano
The Hotel Acquarello is perfectly situated in the heart of Old Town Lugano, offering easy access to the lower terminus of the funicular and connecting you to the main railway station.

Comfortable and Modern Rooms
Renovated in 2014, our rooms are designed for your comfort and convenience, featuring air conditioning for a pleasant stay. Select rooms even boast balconies with stunning views over the charming rooftops of Lugano.

Convenient Amenities and Services
Our friendly, multi-lingual staff is dedicated to ensuring you have a memorable stay, providing insider recommendations for exploring Lugano. Enjoy a quick and delicious express breakfast in the lobby before heading out to explore Lake Lugano just a short 5-minute walk away. Immerse yourself in the vibrant surroundings with an array of shops and restaurants at your doorstep.

Book your stay at Hotel Acquarello now for an unforgettable experience in Lugano!

Important information:

Please inform the hotel if you are traveling with children and include their age.Please note that the Hotel is located in pedestrian zone (no cars are allowed). Please note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.

Please note that the name on the credit card used for payment has to be the same as the guest name and the credit card has to be presented on site. Please contact the property directly if you would like to pay in advance.

When traveling with pets, please note that an extra charge of CHF 10 per night applies for dogs up to 10 kilos and a supplement of CHF 30 per night for dogs over 10 kilos.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LUG

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs CHF 45 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 2655 reviews
Cleanliness: 8.01
Service: 8.48
Location: 9.02
Room Quality: 7.47
Amenities: 8
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.18
N
Nicole • extended_group • fr
9
2026-06-13 • via Nuitee
H
Helena • couple • se
9
2026-06-13 • via Nuitee
M
Melanie Füglister • solo_traveller • ch
9
Gutes Hotel im Stadtzentrum
Pros:

Das Zimmer und das Badezimmer sind neu.
Sehr gepflegt und sauber.
Das Personal sehr freundlich.

2026-06-13 • via Nuitee
A
Annaréé • solo_traveller • ch
8
Super Lage
Pros:

Zentrale Lage. Freundliches und professionelles Personal. Zimmer sauber..

Cons:

Unser Zimmerfenster war richtung Seilbahn.
Bei offenem Fenster war die Seilbahn (Funiculare) zu hören. Air Conditioner im Zimmer aber ein bisschen laut.

2026-06-12 • via Nuitee
R
Rosekadi • solo_traveller • au
9
Pros:

Good location
Comfortable room
Coffee machine

Cons:

No kettle

2026-06-12 • via Nuitee
P
Paulette • solo_traveller • ch
8
Pros:

Tout était parfait.
J ai apprécié le verre de proseco pour le jour d arrivée jour de mon anniversaire.
Encore MERCI

Cons:

Un peu la climatisation

2026-06-12 • via Nuitee
S
Shushakova • solo_traveller • it
6
It’s was good but expensive for the quality
Pros:

Was very central

Cons:

Was very load in the morning

2026-06-12 • via Nuitee
W
Wen Hsiang • couple • tw
10
交通非常便利。臨䌫車，但是一點也不吵。到旁邊manor，coop，湖邊都超近。非常滿意。
Pros:

因為臨時決定要多住一天，訂單分開訂。飯店方主動升級到二天都是較優的房型非常感動。

Cons:

無

2026-06-11 • via Nuitee
E
Erwin Flath • couple • at
10
Schönes Hotel für eine Kurztrio in Lugano
Pros:

Ausreichendes Frühstück, freundliches Personal, gute Lage zum 'Zentrum. Wir sind mt der Bahn angereist, und sind zu Fuß zum Hotel. War ein Fehler (viele Stufen), da der Schrägaufzug zum Bahnhof direkt vor dem Hotel endet.

2026-06-10 • via Nuitee
M
Michel • extended_group • ch
8
9ème ou 10ème séjour
2026-06-10 • via Nuitee
T
Toon • couple • nl
8
Prettige tijd doorgebracht in Lugano
Pros:

Personeel was erg service gericht

Cons:

Was even zoeken naar de juiste locatie

2026-06-10 • via Nuitee
K
Kaan • family_with_children • tr
10
Herşey çok güzel. Everything is perfect.
Pros:

Otelin konumu, kahvaltısı ve odaları çok güzeldi. Giriş sırasında İsviçre çikolatası hediye etmeleri de çok hoş bir uygulama. The hotel's location, breakfast, and rooms were beautiful. Giving Swiss chocolate as a welcome gift during check-in was also a very nice touch.

Cons:

Her şey çok güzeldi. Everything was perfect.

2026-06-10 • via Nuitee
J
juan • solo_traveller • es
9
Si vuelvo, repetiré en el mismo hotel
Pros:

El personal, la ubicación, la limpieza

Cons:

Cuarto de baño demasiado pequeño

2026-06-09 • via Nuitee
J
John • couple • nl
8
Prima hotel schoon en super vriendelijk personeel 👍
Pros:

Het personeel

Cons:

Niks

2026-06-09 • via Nuitee
E
Evelyne • solo_traveller • ch
9
Pros:

Situé au pied du funiculaire

2026-06-08 • via Nuitee
H
Hongkai • couple • us
10
Pros:

We enjoyed our stay at the hotel. Everything was perfect!

2026-06-08 • via Nuitee
G
Groleau Parker • couple • ca
9
Perfect location in Lugano.
Pros:

Location is perfect, right next to the Funicular Città which takes you directly from train station to hotel entrance and back (save walking up & down cobblestone with your luggage). Really good breakfast, cold filtered water fountains for replenishing your water bottles Short walk to shops & waterfront. Even has A/C for that Lugano heat. Highly recommend.

2026-06-08 • via Nuitee
R
Robert • couple • ch
8
2026-06-07 • via Nuitee
D
Dorothée • solo_traveller • ch
7
2026-06-07 • via Nuitee
G
Giulio • solo_traveller • it
9
2026-06-07 • via Nuitee