Acquarello Swiss Quality Hotel

Hotels
•
Swiss Quality Hotels
8.2 (2730 reviews)
Piazza Cioccaro 9 , Lugano , ch

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Varied breakfast
Cons:
Noise from funicular
Small bathrooms
Sound insulation issues

Categories

Cleanliness
8.01
Reviews mentioned clean rooms, but some guests remarked on small bathrooms and noise concerns.
Service
8.48
Many reviews highlighted the friendly and attentive staff.
Location
9.02
Numerous comments praised the excellent location, especially for accessibility.
Room Quality
7.47
Some reviews pointed to small room size and noise issues from nearby funicular.
Amenities
8
Basic amenities were mentioned positively, though some noted issues with bathroom facilities.
Value for Money
7.96
Generally considered reasonably priced for the location and services provided.
Food and Beverage
8.51
Breakfast received positive feedback for variety and quality.
Overall Experience
8.18
Overall positive experiences noted, with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:36

Property Description

Central Location in Old Town Lugano
The Hotel Acquarello is perfectly situated in the heart of Old Town Lugano, offering easy access to the lower terminus of the funicular and connecting you to the main railway station.

Comfortable and Modern Rooms
Renovated in 2014, our rooms are designed for your comfort and convenience, featuring air conditioning for a pleasant stay. Select rooms even boast balconies with stunning views over the charming rooftops of Lugano.

Convenient Amenities and Services
Our friendly, multi-lingual staff is dedicated to ensuring you have a memorable stay, providing insider recommendations for exploring Lugano. Enjoy a quick and delicious express breakfast in the lobby before heading out to explore Lake Lugano just a short 5-minute walk away. Immerse yourself in the vibrant surroundings with an array of shops and restaurants at your doorstep.

Book your stay at Hotel Acquarello now for an unforgettable experience in Lugano!

Important information:

Please inform the hotel if you are traveling with children and include their age.Please note that the Hotel is located in pedestrian zone (no cars are allowed). Please note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.

Please note that the name on the credit card used for payment has to be the same as the guest name and the credit card has to be presented on site. Please contact the property directly if you would like to pay in advance.

When traveling with pets, please note that an extra charge of CHF 10 per night applies for dogs up to 10 kilos and a supplement of CHF 30 per night for dogs over 10 kilos.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LUG

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs CHF 45 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 2730 reviews
Cleanliness: 8.01
Service: 8.48
Location: 9.02
Room Quality: 7.47
Amenities: 8
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.18
D
Dupree • extended_group • us
10
Restful stay with a great breakfast to send you off!
Pros:

Location and cleanliness. Great staff!

Cons:

Everything was great

2026-07-18 • via Nuitee
U
Ulrike • solo_traveller • de
10
Pros:

Sehr nettes Personal. War nur eine Nacht.Direkt in der City.Aus meinen Fenster sah im Innenhof die Elektrische Bahn die hoch zum Bahnhof fährt.Stört aber nicht.Und man ist gleich am Bahnhof.Frühstück war sehr reichhaltig.

Cons:

Alles war top!

2026-07-18 • via Nuitee
I
Inauen • couple • ch
10
Viele schöne Momente und Ausflüge
Pros:

Die Lage ist perfekt die Zimmerausstattung sehr gut, es hat alles was es braucht und es ist ruhig. Ich habe sehr gut geschlafen.
Das Frühstück ist reichhaltig und sehr gut.

Cons:

—-

2026-07-18 • via Nuitee
R
Rumyana • solo_traveller • bg
9
Pros:

Everything was normal and well organized. Room was clean.

Cons:

I was there at period of festival and price was overpriced.

2026-07-17 • via Nuitee
M
Maurizio • couple • ch
7
2026-07-17 • via Nuitee
J
Jørgen • couple • dk
1
jvf ovenfor
Cons:

Aircondition larmede så meget, at vi måtte slukke for det for at kunne sove -klagede og en teknikker dukkede op,taltye kun italiensk så vi var nødt til at bruge google translate, forklarede ham problemet, han rørte hverken anlæg eller remotekontrollen, men sluttede af med at skrive på Google translate han ville fortælle manageren opm vores samtale. Jeg gik ned i receptionen og mødte en agressiv manager, der sagde det var helt normalt med støj fra aircondition - jeg spurgte om jeg måtte se et andet ledigt værelse for at verificere hans påstand hvilket han til min store overraskelse nægtede - han tilbød en fan, som vi accepterede til nat nr 2, lidt bedre men ikke ok - aldrig oplevet så højlydt et aircondition.anlæg med en høj knurrende lyd, virkeligt højt.

2026-07-17 • via Nuitee
I
Irene • extended_group • ch
8
Pros:

Die Lage war perfekt. Vom Bahnhof mit dem Funi und schon ist man da. Mit schweren Koffern sehr hilfreich!

2026-07-17 • via Nuitee
C
Christine • solo_traveller • ch
8
2026-07-17 • via Nuitee
H
HSINYAO • couple • tw
9
方便 舒適 自由
Pros:

位置好 乾淨 會送巧克力及一小盒備品包內裝面紙 針線包 耳塞 有飲水機

Cons:

空調較大聲敏感的人可能會不適應 但是可換安靜風扇也可擋外面噪音也還好

2026-07-17 • via Nuitee
W
Wigger • solo_traveller • ch
9
Pros:

War alles tip top. Gibt nichs zu meckern

2026-07-16 • via Nuitee
J
JUI HSIA • extended_group • tw
8
位於市中心，火車轉地面電車就到達飯店，附近有商場超市餐廳選擇多，櫃台前還有一台氣泡機水，可以裝滿再出門,不用買水
Pros:

地理位置超好

2026-07-16 • via Nuitee
J
Juan Carlos • solo_traveller • ch
6
Pros:

La situación, la limpieza de la habitación y la amabilidad del pery

Cons:

La apariencia de la habitación y que la ventana diera a una pared

2026-07-16 • via Nuitee
M
Milena • solo_traveller • ch
10
Pros:

Friendly and helpful staff, clean and centrally-located.

2026-07-15 • via Nuitee
M
Martin • solo_traveller • ch
8
2026-07-15 • via Nuitee
M
MURIEL • couple • fr
8
2026-07-15 • via Nuitee
J
Javier • couple • es
8
Repetiría
Pros:

Está muy céntrico, justo el funicular está a 5m. Además tienen detalles: agua siempre fría, te invitan a una tableta de chocolate…

Cons:

El desayuno es correcto pero poco variado. Luego las puertas llevan las llaves de toda la vida que debes llevarlas encima: un poco molesto y antiguo.

2026-07-15 • via Nuitee
J
Judy • couple • us
10
Great location, comfortable stay
Pros:

Super convenient location right next to the funicular, comfortable rooms, good breakfast included. We paid a few extra dollars for a room on the side away from the funicular, which was very quiet. Air conditioning worked well during the heat wave.

Cons:

All good.

2026-07-15 • via Nuitee
D
Daniel Margadant • solo_traveller • ch
8
2026-07-14 • via Nuitee
S
Stefania • family_with_children • it
10
2026-07-14 • via Nuitee
H
Harald • solo_traveller • no
8
Helt greit
Pros:

Sentral beliggenhet, men rolig uten biltrafikk

Cons:

Litt gammelmodig i interiør og drift

2026-07-14 • via Nuitee