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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Room service
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Heating
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Lift / Elevator
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Laundry
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Express check-in/check-out
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Non-smoking throughout
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Outdoor pool
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Designated smoking area
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Grocery deliveries
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Wheelchair accessible
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Outdoor pool - seasonal
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Vending machine - drinks
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Toilet with grab rails
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Indoor play area
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Vending machine - snacks
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Higher level toilet
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Emergency cord in bathroom
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Sun loungers or beach chairs
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Shallow end
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Fence around pool
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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CCTV outside property
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Breakfast takeaway containers
Review Highlights
Categories
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Property Description
Convenient Location
Modern Amenities
Complimentary Breakfast
Book your stay at SureStay Plus Hotel by Best Western Mesquite for a comfortable and convenient experience!
You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Property Accessibility
- Hill Located: No
- Ramp: Yes
- Entrance Type:
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Lifts Accessible: No
- Hill Located: No
- Ramp: Yes
- Entrance Type:
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Lifts Accessible: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: Yes
- Room Knock Sign: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Bathroom Doors Indicator: No
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Bathtub: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Chair: Mobile
- Shower Level Floor: Yes
- Handrails: No
- Stair Marked: No
- Pool Handrails: Yes
- Lift In Pool: Yes
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: No
- Public Toilets Grabbing Handles: No
- Public Toilets Visual Indicators: No
- Crouches Cane Impaired: No
- Elderly Impaired: No
- Electric Wheelchair: No
- Hearing Impaired: No
- Manual Wheelchair: No
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: No
- Crouches Cane Impaired Score: 0
- Elderly Impaired Score: 0
- Electric Wheelchair Score: 0
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 0
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 0
Guest Reviews
I paid for extra sofa , and didn’t receive it in my room. I only had 1 bed.
Very quiet place.
The heart shaped jacuzzi room I paid for was not working when I arrived. I was given a smaller jacuzzi room and 10.00 off. This was very poor customer service. I worked in the hospitality industry for almost 15 years. This should not have been the choice for the customer. The second room should have been comped and an apology given for the inconvenience. I stay in this hotel about 3/4 times a month. The front desk agent is always nice and professional but I do not think he did what was the best method for a good customer.
The jets on the heart jacuzzi will not work properly. I stay there a lot, and this have not been fixed for weeks.
How cold the room got and the feel of the bed itself.
Check-In was at 3:00pm. Once checked in, we found the room not yet serviced and cleaned. We had enough time to set our bags down, but were asked to leave by front lobby staff to leave the hotel so they could clean the room. I had never been kicked out of a hotel, much less so fast. Upon returning roughly 5 hours later, the jacuzzi only had cold water. Cold water. In a hot tub. We tested the hot water several times, even before checking out the next morning, it simply never heated up. Most of the jets also did not work. There are cheaper ways to be disappointed. When a complaint was mentioned, we were told to talk to the manager on Monday.
My first red flag from booking to check-in was how the price for such a sub-par experience jumped from $99.99 all the way to over $160 seemingly just because, and a pre-scolding about treating the jacuzzi responsibly.
I will not be returning and would appreciate at least a partial refund.
Everything was fine, except that they didn't come to clean the room when we needed it. I had to ask the housekeeper directly to do us the favor, since it had been three days and the room hadn't been cleaned.
Just the issue with the cleaning of the room.
Location
Dirty room
Smelled liked weed
Desk staff tried to charge me twice
Only thing at the breakfast bar was burnt eggs and old coffee I ate at 7:00am
The price and the pool
The breakfast was horrible the only thing good with the waffles.. they had some dried up cereal they had some nasty juice and they had bread you could toast and then the Texas Waffle you can make. I was very disappointed in the breakfast I give that a 2 out of 10.
Then next would be the TVs. The TVs are horrible you don't know what channel to go to then you have to manually put it in every channel just to change it nothing good on not even regular TV nothing to watch and hard to even get a channel to come in clearly..
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