The Wilshire Grand Hotel

Hotels
8.4 (1165 reviews)
350 Pleasant Valley Way , West Orange , us

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Nightclub
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Uncomfortable mattresses
Poor breakfast variety

Categories

Cleanliness
8.24
Cleanliness was mentioned positively, but some comments indicated issues with snow clearing and cold rooms.
Service
8.71
Staff were noted to be friendly and helpful during most encounters.
Location
9.25
Many guests praised the location for being great and convenient.
Room Quality
7.7
Several reviews mentioned uncomfortable mattresses and noise issues.
Amenities
8.23
Amenities provided were described positively, but lacked diversity in food options.
Value for Money
8.69
Guests found the hotel to be a good value for the price.
Food and Beverage
7.74
Breakfast options were criticized for lack of variety and in some cases poor quality.
Overall Experience
8.61
Despite some issues, the overall impression was positive with many guests satisfied with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:24

Property Description

Luxurious Accommodations
The Wilshire Grand Hotel in West Orange offers elegant rooms with modern amenities like iPod docking stations and free Wi-Fi. Guests can unwind with Bath and Body Works amenities provided in each room.

Convenient Facilities
Enjoy the convenience of an on-site restaurant, a 24-hour shop, and a free local shuttle service. The hotel also features an outdoor sun terrace with a putting green, a business center, and a fitness center.

Dining and Nearby Attractions
Start your day with a delicious buffet breakfast and savor Italian cuisine at the Primavera Restaurant and Bar. Explore nearby Verona Park or visit Montclair State University, both just a short distance away.

Book your stay at the Wilshire Grand Hotel for a luxurious and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EWR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 1165 reviews
Cleanliness: 8.24
Service: 8.71
Location: 9.25
Room Quality: 7.7
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 7.74
Overall Experience: 8.61
E
Elizabeth Anne • couple • us
7
2026-06-10 • via Nuitee
K
Kevin • couple • us
5
2026-06-07 • via Nuitee
M
miriam • solo_traveller • ca
6
Decent enough hotel, quiet and comfortable rooms, good breakfast.
Pros:

The breakfast was good for a buffet of this type of continental. A nice supply of pastries.

Cons:

Terrible wifi/no on-site restaurant. The Wi-Fi was terrible and kept kicking me off. I was unable to do any work. Also, the write-up states an on-site restaurant. I was travelling by myself, and this is why I chose the hotel. The restaurant has been closed for a year. They should fix this in their description.

2026-05-27 • via Nuitee
K
Keith • couple • us
4
The facility is adequate and equivalent to a typical budget hotel. Which it is not.
Pros:

The breakfast was on par with what I would expect at a much less expensive property.

Cons:

The shower delivered only tepid water. The biggest disappointment was the fitness room. Very old equipment and 4 of the 5 pieces of cardio equipment were not functioning. Nor was the water dispenser. Fortunately I was the only one in the room so could use the one operating machine. As a topper, the door was hanging wide open since the locking mechanism and door knob appeared to have been forcefully removed.

2026-05-26 • via Nuitee
A
Andrew • solo_traveller • us
8
Very helpful staff on phone and at front desk
Pros:

Very friendly staff
Very clean

Cons:

TV was not compatible with subscription apps
Was outdated with limited cable channels
Unable to stream the sports or shows I have access to via subscriptions

2026-05-25 • via Nuitee
B
Brian • family_with_children • us
8
It was a very nice hotel and had a variety of breakfast choices.
Pros:

Nice location I felt safe walking around the area and there were plenty of restaurants within walking distance.

Cons:

The key card for the room would randomly stop working so we would have to go to the front desk to get it recoded.

2026-05-24 • via Nuitee
M
Metalchick80 • solo_traveller • us
10
Pros:

Amazing customer service! Beautiful place!

Cons:

Nothing

2026-05-24 • via Nuitee
G
Gwendolyn • family_with_children • us
7
Pros:

The room was clean

Cons:

The flow of water in the sink faucet was extremely slow and wasn't even luke warm. I could hardly get enough water flow to wash my face.

2026-05-18 • via Nuitee
M
Miles • couple • us
10
2026-05-17 • via Nuitee
M
Melissa • solo_traveller • us
10
Very Clean, Great Location
Pros:

Entire hotel was very clean and the staff was friendly. It was a great location for a concert at The Wellmont Theater!

2026-05-15 • via Nuitee
E
Eyup • couple • de
9
2026-05-15 • via Nuitee
M
Marlyne • solo_traveller • us
9
2026-05-14 • via Nuitee
L
Linda • couple • us
10
2026-05-11 • via Nuitee
C
CRISTIAN MIRCEA • family_with_children • ca
10
2026-05-10 • via Nuitee
S
Stefan • couple • ch
9
Pros:

Sehr schöne Suite und sehr ruhig

2026-05-09 • via Nuitee
A
Annette M • couple • us
10
This was our second time and we will return!
Pros:

I liked the scrambled eggs! Gluten-free!

2026-05-09 • via Nuitee
P
Patricia • solo_traveller • nl
9
Pros:

Vriendelijk personeel, ruime kamers, perfecte locatie voor New York

Cons:

Niks

2026-05-08 • via Nuitee
J
Jeanne • couple • us
3
Cons:

Bug in the room

2026-05-07 • via Nuitee
S
Suroja • extended_group • us
1
Had a worst experience.
Pros:

The location was not bad.

Cons:

The white young guy was at the front desk. I felt racism; he was so rude, not welcoming at all. I wouldn't visit here again and would never recommend anyone to visit this place. I felt so bad because of that guy.

2026-05-07 • via Nuitee
O
Omar • family_with_children • us
7
Pros:

The room space is 5 stars, the chair in room 113 is an amazing piece.

Cons:

The facility outside should be better keep. Alot of items are broken,. 😞

2026-04-27 • via Nuitee