Super 8 by Wyndham San Diego Hotel Circle

polite and responsive staff

Nothing, they were so outdated and dirty

Location

Breakfast was okay if it weren’t for the homeless eating there. Needs more of a food selection

La posizione

K si potesse andare all'outlet vicino a piedi

Location is very convenient

I like that I can see the sunset reimbursed my room

location

Air conditioning did not function, it was 80 degrees in our room the whole night, staff started there were no other rooms available and could not refund our money so we could go to another place.

Inexpensive

Yes

The room

Nothing

I would not recommend staying at this hotel.
Upon checking into Room 350, I immediately noticed that the bedding was dirty and stained. The room was not in an acceptable condition, and I did not feel comfortable staying there. Within minutes of entering the room, I returned to the front desk to report the issue and checked out without using the room. I also took photos documenting the condition of the bedding.
I was instructed by the Vanessa at the front desk to contact their manager Anna Flores on Monday, so my refund could be processed. After speaking with Anna Flores the following Monday, I was reassured that the refund for my room, the parking ($10) and the deposit ($100) would be issued back to me. Based on those assurances, I waited several weeks expecting the matter to be resolved. I never received the refund for any of those costs.
Instead, after about 2-3 weeks, today, I was informed by Anna Flores that she would not grant the refund. The lack of accountability and the contradictory information I received were incredibly frustrating. Not only was I given a room that should never have been rented to a guest, but I also spent weeks trying to resolve an issue that should have been handled immediately. Now I have to dispute the charge weeks later with my credit union rather than having Anna keep the simple promise that she originally agreed to.
Cleanliness, honesty, and customer service are the bare minimum I expect from a hotel. Unfortunately, this experience fell short in every area. If you choose to stay here, inspect your room carefully before unpacking, and don’t expect the hotel to stand behind its promises if a problem arises.I would not recommend staying at this hotel.

Everything seemed great when we arrived. Room was clean. The lady in the office was very helpful and we stored our suitcases while we explored city. The first morning when we woke up, I found a bedbug crawling across my daughter’s bed. We immediately packed up and got out of room. I then went to the office and told them the situation. The same very helpful woman offered to give us a different room. I initially agreed, but then thought better of it, and found us accommodationsat a neighboring hotel. I have not yet received a refund for the remainder of our stay, but was told it was going to happen. I have also not yet received the deposit we were required to put on our room. This bedbug situation completely derailed our time in San Diego And still at home a week later I’m having anxiety that we possibly brought bedbugs home. Talk about a nightmare at the start of our family vacation. The staff at super eight was very nice and helpful. The breakfast was minimal, but that is to be expected for a hotel breakfast. I will also say there was quite a few unsavory characters hanging around the parking lot and staying at the hotel. During our stay at the neighboring hotel, I did see cops in the parking lot of the super eight. I would not recommend this hotel though the staff was great bedbugs are a no pass ever!