Hilton Garden Inn West Edmonton

Hotels
•
Hilton Garden Inn
8 (410 reviews)
17610 Stony Plain Road , Edmonton , CA
+1 780-443-2233

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms (many mentions)
Friendly, helpful and exceptional staff
Great, convenient location
Excellent breakfast and bar food
Comfortable beds/bedding (some reports)
Compensation/voucher and complimentary coffee noted
Cons:
Rooms and bathrooms dated; need regrouting, painting and updating
Carpets stained/dirty in some rooms
Pool, hot tub and gym closed or under renovation (noise issues)
Squeaky beds and poor pillows reported
Occasional lack of hot water and communication issues about amenities

Categories

Cleanliness
7.5
Mixed reports: many guests called rooms 'very clean and comfortable', but several mentioned gross/stained carpets, bathroom leaks and need for regrouting.
Service
9
Consistently praised: numerous mentions of friendly, helpful and exceptional staff; staff accommodated issues and provided vouchers/assistance.
Location
9
Frequently praised: multiple reviews cite a great/central location and ease of access to amenities.
Room Quality
6.5
Several complaints about dated rooms: old carpets, squeaky beds, poor pillows, worn/battered walls and need for repainting and updating.
Amenities
6.5
Mixed/negative: pool, hot tub and gym often closed or under renovation (some notified in advance, some not), causing guest dissatisfaction despite occasional compensation.
Value for Money
8
Generally acceptable: some guests felt breakfast and food were worth the money and appreciated compensations, though others noted extra costs (breakfast not always included) and need for updates.
Food and Beverage
9
Strong positive sentiment: breakfast and bar/lounge food frequently described as fantastic, cooked to order and well-regarded by guests.
Overall Experience
8.5
Overall positive stays: many guests said they'd stay again and praised staff and food, tempered by frustration over renovations, noise or outdated rooms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Convenient Location near West Edmonton Mall
Situated just 3 km from the renowned West Edmonton Mall, Hilton Garden Inn West Edmonton offers a prime location for both leisure and business travelers.

Comfortable Rooms with Modern Amenities
Each air-conditioned guest room is equipped with a refrigerator, microwave, cable TV, and free Wi-Fi. Additionally, guests can enjoy the convenience of a work desk, coffee maker, and other essential amenities.

On-Site Facilities for a Relaxing Stay
Guests can unwind in the indoor pool, stay active in the fitness centre, and utilize the 24-hour business centre. With a restaurant, ATM, and gift shop on site, everything you need is within reach at Hilton Garden Inn West Edmonton.

Book your stay now and experience comfort and convenience at our hotel near Edmonton city centre.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YEG

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8
Based on 410 reviews
Cleanliness: 7.5
Service: 9
Location: 9
Room Quality: 6.5
Amenities: 6.5
Value for Money: 8
Food and Beverage: 9
Overall Experience: 8.5
G
Gordon • couple • ca
8
Pros:

The room was very clean and comfortable.

Cons:

Facing the street which was noisy.

2026-10-31 • via Nuitee
F
Ferida and John • couple • ca
8
2026-10-30 • via Nuitee
S
Sta • couple • ca
7
2026-10-29 • via Nuitee
S
Samantha • couple • ca
7
Pros:

Location

Cons:

Room was slightly outdated

2026-10-26 • via Nuitee
G
Grace • couple • ca
10
Staff were exceedingly accommodating and kind!
2026-10-26 • via Nuitee
T
Trudyann • couple • ca
10
It was great no problem just the spoons n forks was raw
Pros:

Everything

Cons:

That the fork n spoon was raw

2026-10-23 • via Nuitee
P
pat • extended_group • ca
6
2026-10-21 • via Nuitee
N
Naushad • solo_traveller • ca
10
2026-10-16 • via Nuitee
V
Veronica • couple • ca
5
2026-10-15 • via Nuitee
R
Rhoda • family_with_children • ca
10
Pros:

Very helpful left a

2026-10-13 • via Nuitee
H
Hore • solo_traveller • ca
4
Room very dated, bath/shower need regrouting, doors need painting needs updating forsure
Pros:

Staff was great

Cons:

Very very dated
Bathroom needs regrouting, carpets are gross,

2026-10-10 • via Nuitee
M
Mamie • solo_traveller • ca
8
Nice stay and great staff
Pros:

The food in the bar and breakfast restaurant was fantastic as well as the service.

Cons:

I wish the information that the pool was under construction was communicated earlier in the booking rather than a follow up email

2026-10-10 • via Nuitee
P
Peter • solo_traveller • de
8
2026-10-09 • via Nuitee
J
Joseph • couple • ca
3
Unsatisfied
Cons:

The pool and hot tub was closed and we were not made aware at the time of booking. Also our room had no hot water.

2026-10-07 • via Nuitee
B
Brett • solo_traveller • au
9
Renovating
Pros:

The rooms were very comfortable

Cons:

Unfortunately they are remodelling the gym and pool. They did tell us before we arrived that this was the case so we weren't surprised. They also gave us a voucher to use for food to compensate. It was very noisy between 10am and 6pm while work was being carried out and one lift was being used by the construction guys.

2026-09-19 • via Nuitee
L
Lisa • couple • ca
7
Pros:

Great location

Cons:

They didn’t have breakfasts included like other hotels that were around

2026-09-19 • via Nuitee
H
Hadassah • solo_traveller • ca
9
2026-09-16 • via Nuitee
J
Jason • family_with_children • ca
10
Very enjoyable stay
Pros:

Very comfortable

2026-09-13 • via Nuitee
V
Vi • family_with_children • ca
9
2026-09-08 • via Nuitee
R
Ronald • couple • ca
8
2026-09-07 • via Nuitee