Caribbean Paradise Hotel & Spa - 5th Avenue

Hotels
7 (1505 reviews)
5th Avenida Esquina Avenida Constituyentes Col. Centro , Playa del Carmen , mx
+52 984 164 3254

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Garden
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Poor room quality

Categories

Cleanliness
5.5
Multiple reviews indicate issues with cleanliness, such as dirty rooms and unpleasant odors.
Service
8
Some positive mentions of friendly staff, although there were complaints about response and assistance.
Location
8.5
Many reviews highlight excellent locations, close to attractions, despite noise concerns.
Room Quality
5.5
Several reviews mention poor room conditions, such as being cramped and having maintenance issues.
Amenities
6.5
Limited positive mentions, coupled with reports of dysfunctional amenities like pools and jacuzzis.
Value for Money
7
Some guests found additional charges excessive, affecting their perception of value.
Food and Beverage
7.5
No specific comments on food and beverage; assigned the overall rating since most guests focus on location and cleanliness.
Overall Experience
7.5
Mixed experiences lead to an overall average rating, with serious issues mentioned alongside positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:33

Property Description

Luxurious Accommodations
Located on 5th Avenue in Playa del Carmen, Caribbean Paradise Hotel Boutique & Spa offers elegantly designed rooms with Queen or King-sized beds. Each room features a private bathroom, bath products, and free Wi-Fi, ensuring a comfortable stay for guests.

Relaxation and Recreation
Guests can unwind on the sun terrace or take a refreshing dip in the outdoor pool. The hotel's proximity to the beach, just a 5-minute walk away, provides the perfect opportunity for beach lovers to enjoy the sun and sand.

Convenient Amenities
With private parking available for an additional fee, guests have peace of mind knowing their vehicles are secure. Additionally, the hotel offers access to a private beach club, allowing guests to experience the beauty of Playa del Carmen's coastline firsthand.

Experience luxury, relaxation, and convenience at Caribbean Paradise Hotel Boutique & Spa. Book your stay now for an unforgettable experience.

Important information:

Please note that this property is located nearby restaurants and bars and it can be noisy at night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs MXN 250 per day.

Location

Guest Reviews

7
Based on 1505 reviews
Cleanliness: 5.5
Service: 8
Location: 8.5
Room Quality: 5.5
Amenities: 6.5
Value for Money: 7
Food and Beverage: 7.5
Overall Experience: 7.5
L
LUIS ALBERTO • solo_traveller • mx
1
Pros:

Nada

Cons:

Todo está pésimo

2026-07-25 • via Nuitee
L
Lola • couple • es
9
2026-07-22 • via Nuitee
M
Makeet • family_with_children • us
4
Decent for the price and location
Pros:

The property was in a perfect location to explore 5th Ave from the ferry to the shops and restaurants

Cons:

My room was given away to another guest which cause so much stress due to me booking a room with a bathtub instead of a rainfall shower. I was told I needed to reach out to booking and nothing could be done about it after promising me it would be changed the next day.
The bathroom had an odor coming from the toilet like sewage. Cleaning staff came and did something in the shower and then the toilet and the smell was gone but appeared the 4th day. The room was ready at 3pm and I’m not sure why because there were chips and eyelashes from previous guest left behind. Also my balcony door lock was broken I had to go tell them about that because it was dangerous especially with my children being with me on the trip. Someone can potentially come in with us sleep or when we didn’t occupy the room. There’s also no microwave.

2026-07-18 • via Nuitee
D
diango • family_with_children • co
7
2026-07-16 • via Nuitee
T
Tracy • extended_group • ca
3
It was a big disappointment
Pros:

It was in a good location.

Cons:

The staff were Not Helpful. There was construction going on and it was loud and started warly. We were not informed of this when booking. There was a small lasgna mark on one if the sheets and they charged us $140 usd for cleaning. The wifi was weak. The pool wasnt very clean. We will not stay there again.

2026-07-15 • via Nuitee
A
Alvarez • extended_group • cr
10
2026-07-14 • via Nuitee
A
Anellys • couple • pa
10
2026-07-11 • via Nuitee
M
Marahy • couple • mx
8
2026-07-09 • via Nuitee
V
Valentina • couple • it
10
Pros:

Perfetta, accogliente e spaziosa, posizione ottima

2026-06-29 • via Nuitee
S
Susana • couple • ca
10
Amazing location
Pros:

Style of hotel and easy access

Cons:

The renovations next to us

2026-06-29 • via Nuitee
G
Garcia • couple • us
8
2026-06-28 • via Nuitee
G
Gemma • solo_traveller • es
6
Pros:

El hotel es bonito y la camada comoda, pero hay mucho ruido de la calle, del AC, del restaurante…

2026-06-26 • via Nuitee
V
VALERIA • solo_traveller • mx
10
Pros:

Excelente ubicación.

Cons:

Mi balcón no tenía amaca :(

2026-06-18 • via Nuitee
J
Jose • extended_group • us
10
We loved it, will visit again!
Pros:

The design & location

Cons:

Some fixtures needed to be updated in the bathroom.

2026-06-18 • via Nuitee
U
Ulysse • couple • fr
10
Juste parfait
Pros:

Un personnel exceptionnel, chambre parfaite, lit très grand juste parfait

2026-06-16 • via Nuitee
A
Aguirre Montano • couple • co
7
Pros:

Las instalaciones, la habitación amplia

Cons:

Demasiado ruido al dormir, queda sobre un bar y dormir era complicado el ruido era fuerte, el wifi no funcionaba muy bien dejaba de funcionar bastante

2026-06-09 • via Nuitee
A
Adriana Valentina • extended_group • mx
10
FUE ESPECTACULAR
Pros:

ESTAN MUY BIEN ORGANIZADOS LOS ESPACIOS, LAS HABITACIONES A LADO DE LA ALBERCA, MUY COMODAS LAS HABITACIONES, Y EL PERSONAL MUY AMABLE, SIN DUDA VOLVERE

2026-06-08 • via Nuitee
E
Elsa • solo_traveller • mx
10
Pros:

el baño

Cons:

la ubicacion no dormi nada x el ruido

2026-06-04 • via Nuitee
K
Karla Karina • solo_traveller • mx
8
Ruido incómodo en el balcón.
Pros:

Todo está limpio y olía estaba cuki

Cons:

En la habitación que nos dieron tenía un balcón con amaka que pero en vez que fuera relajante tenía ruido de motor

2026-05-29 • via Nuitee
P
Pablo • couple • uy
10
2026-05-26 • via Nuitee