Village Hotel Maidstone

Hotels
•
Village Hotels & Leisure Clubs
7.5 (2812 reviews)
Castle View, Forstal Rd, Sandling , Maidstone , GB
+441622235170

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Cons:
Noise disturbances
Limited amenities for personal items

Categories

Cleanliness
6.89
Feedback indicates that while spa and room cleanliness were noted positively, some areas lacked shelves and hooks.
Service
8.36
Aneta's service received explicit praise across multiple reviews, as well as other staff being described as friendly and helpful.
Location
7.9
Noisy issues were raised, but the location's proximity to travel routes was valued.
Room Quality
7.35
Rooms were often mentioned as comfortable, but concerns about noise dampened the sentiment.
Amenities
8.38
The gym facilities were highly praised; the lack of bedside lamps and shelving detracted slightly.
Value for Money
6.34
Some reviewers felt the room price was not justified due to sleep disruptions and lack of value.
Food and Beverage
7.89
Positive remarks about the food at events and breakfast indicated a solid experience overall.
Overall Experience
6.86
Mixed experiences noted, with both excellent service and significant noise disturbances impacting overall enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:05

Property Description

Leisure Facilities and Village Gym

The Village Hotel Maidstone offers extensive leisure facilities for guests, including access to the Village Gym with a swimming pool, sauna, and steam room. Stay active and relaxed during your visit with these fantastic amenities.

Dining Options and Starbucks Coffee Shop

Indulge in a variety of dishes at the Village Pub & Grill all day dining venue, from hearty breakfasts to scrumptious desserts. Craving a hot drink or snack? Visit the on-site Starbucks coffee shop for a quick pick-me-up.

Business Club and Meeting Spaces

For those needing a workspace during their stay, the Business Clubs at the hotel provide inspired meeting spaces, hot desking, and state-of-the-art technology. Upgrade to Business Club access for additional amenities and services.

Experience comfort, convenience, and a range of amenities at Village Hotel Maidstone. Book now for a memorable stay!

Important information:

The property will contact guests after receiving booking confirmation with additional details related to their stay.

Check-in and check-out is done at the self-service kiosks.

Please note that Village Hotels do not accept cash payments or checks.

The credit or debit card used to make the booking must be available on check in at the hotel.

Please note that children’s swim times apply.

Please indicate the number of baby cots needed. All requests for cots must be confirmed by the property as not all rooms can accommodate cots.

Please note that over the festive period, there will be limited dining available at the hotel due to private functions. For more information, guests are advised to contact the hotel before arrival, contact details can be found on the booking confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Location

Guest Reviews

7.5
Based on 2812 reviews
Cleanliness: 6.89
Service: 8.36
Location: 7.9
Room Quality: 7.35
Amenities: 8.38
Value for Money: 6.34
Food and Beverage: 7.89
Overall Experience: 6.86
R
Reece • solo_traveller • gb
10
Pros:

How clean and fancy the hotel was

Cons:

N/A

2026-09-18 • via Nuitee
K
Kemal • solo_traveller • gb
3
Overpriced. Budget Ibis does a better job
Pros:

Starbucks on site

Cons:

Ordered drinks through the app to the table. Waited 20 minutes then went to the bar and the ticket had been left randomly on the bar.

Toilet was faulty, had to get staff up to fix it.

On the last day, the door stopped working. Got locked out for 30 minutes so was delayed checking out.

Worst of all, the wife broke out in bites all over her legs and arms. Can only be from somewhere in the hotel.

2026-09-18 • via Nuitee
R
Ross • couple • gb
4
2026-09-17 • via Nuitee
C
Carol • couple • gb
4
ok but would not stay again
Pros:

Room was clean and bed was comfortable
All staff were very friendly and helpful

Cons:

Room too close to motorway - traffic noise was horrendous
Fan in room too noisy to have on so we had to stay too hot!
No central light in room so room was very dark at all times
Food at hotel not good

2026-09-17 • via Nuitee
A
Andrew • couple • gb
8
Pros:

Location

2026-09-14 • via Nuitee
S
Serhii Pysariuk • solo_traveller • ua
10
Pros:

Very cool and modern hotel!!!!

2026-09-14 • via Nuitee
V
Varley • solo_traveller • gb
8
Pros:

Sky sports in room

Cons:

Food and beverage price nachos double gin lemonade pint 40

2026-09-14 • via Nuitee
J
J. Sison • family_with_children • gb
6
Place was good, was a bit warm, it had fan but not working as it should
Pros:

Place was clean food was good

Cons:

Swimming times for kids is too short, they should include the information in their page

2026-09-12 • via Nuitee
E
Ellie • couple • gb
8
2026-09-12 • via Nuitee
J
James • couple • gb
9
2026-09-12 • via Nuitee
A
Amy • couple • gb
7
Cons:

Unable to get drinks once the bar was closed in the morning. No warning.
Charged full day parking when we arrived at 10pm.
our room was above the smoking area, Thursday night, people were still very loud outside

2026-09-12 • via Nuitee
F
François • solo_traveller • fr
7
Village Maidstone Could bé better!
Pros:

La situation à proximité de l'autoroute et situé entre Eurotunnel et Dartford Crossing.

Cons:

La piètre qualité des repas et la réception par trop informatisée et bien lente.

2026-09-11 • via Nuitee
W
Wright • solo_traveller • gb
4
Pros:

Room and gym good value

Cons:

Pool was closed, restaurant was akin to attending puny football match and food was terrible.

2026-09-10 • via Nuitee
R
Richard • solo_traveller • gb
9
needed a practical place to stay to attend a family function spot on
Pros:

Clean, good staff good food

Cons:

hard to find , due the location behind the down a small road

2026-09-10 • via Nuitee
I
Ian • solo_traveller • gb
5
Training day !!!
Pros:

Great location - to be fair good rooms

Cons:

I use the Village 3-4 times a year and usually it hits all the bells and whistles - however on this occasion - it must have been a training day or a new set of servers were in charge!. I met my son and his family for dinner ahead of my holiday - the food at the Village has always been good - however on this occasion 7/09/ -our food was literally thrown at us! Cutlery slung on the tables - plates of food banged down - part of the order was missed - poor service took the edge off - but as I said maybe a training day they were all very young and in experienced !

2026-09-09 • via Nuitee
Z
Zeba • couple • gb
8
Good stay, I would visit again
Pros:

Overall very clean and comfortable, nice bed

Cons:

The pool wasn’t working when we arrived

2026-09-08 • via Nuitee
S
Shelley • solo_traveller • gb
5
Pros:

Gym and room was great

Cons:

That we paid for breakfast to then be told you had to have it by 9am not every guess leaves early and we got there at 8.55am to be told we couldn't have it, then the staff when and ate the rest great service not oh andthe dinning room staff was rude about it

2026-09-08 • via Nuitee
M
Martin • solo_traveller • gb
3
Swimming pool CLOSED and my room was in a terrible position, no outlook at all just a flat roof and air con units right
Pros:

Location

Cons:

Swimming pool CLOSED and my room was in a terrible position, no outlook at all just a flat roof and air con units right out side, also I had to pay for parking

2026-09-07 • via Nuitee
D
Dieter Hambloch • solo_traveller • gb
8
Top draw
Pros:

Loved the facilities and the modern look and feel

Cons:

The single beds are a little narrow. Staff were a little awkward? Except at the bar and reception in the morning.

2026-09-07 • via Nuitee
A
Anita • family_with_children • gb
10
It was really, nice,staff so friendly, and welcoming, nothing to much trouble. Good sleep,and really
Pros:

The breakfast was excellent, wasn't rushed at all.enjoyed every bit.nothing

Cons:

Nothing for me.

2026-09-06 • via Nuitee