Village Hotel Maidstone

Hotels
•
Village Hotels & Leisure Clubs
7.5 (2731 reviews)
Castle View, Forstal Rd, Sandling , Maidstone , gb
+441622235170

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Cons:
Noise disturbances
Limited amenities for personal items

Categories

Cleanliness
6.89
Feedback indicates that while spa and room cleanliness were noted positively, some areas lacked shelves and hooks.
Service
8.36
Aneta's service received explicit praise across multiple reviews, as well as other staff being described as friendly and helpful.
Location
7.9
Noisy issues were raised, but the location's proximity to travel routes was valued.
Room Quality
7.35
Rooms were often mentioned as comfortable, but concerns about noise dampened the sentiment.
Amenities
8.38
The gym facilities were highly praised; the lack of bedside lamps and shelving detracted slightly.
Value for Money
6.34
Some reviewers felt the room price was not justified due to sleep disruptions and lack of value.
Food and Beverage
7.89
Positive remarks about the food at events and breakfast indicated a solid experience overall.
Overall Experience
6.86
Mixed experiences noted, with both excellent service and significant noise disturbances impacting overall enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:05

Property Description

Leisure Facilities and Village Gym

The Village Hotel Maidstone offers extensive leisure facilities for guests, including access to the Village Gym with a swimming pool, sauna, and steam room. Stay active and relaxed during your visit with these fantastic amenities.

Dining Options and Starbucks Coffee Shop

Indulge in a variety of dishes at the Village Pub & Grill all day dining venue, from hearty breakfasts to scrumptious desserts. Craving a hot drink or snack? Visit the on-site Starbucks coffee shop for a quick pick-me-up.

Business Club and Meeting Spaces

For those needing a workspace during their stay, the Business Clubs at the hotel provide inspired meeting spaces, hot desking, and state-of-the-art technology. Upgrade to Business Club access for additional amenities and services.

Experience comfort, convenience, and a range of amenities at Village Hotel Maidstone. Book now for a memorable stay!

Important information:

The property will contact guests after receiving booking confirmation with additional details related to their stay.

Check-in and check-out is done at the self-service kiosks.

Please note that Village Hotels do not accept cash payments or checks.

The credit or debit card used to make the booking must be available on check in at the hotel.

Please note that children’s swim times apply.

Please indicate the number of baby cots needed. All requests for cots must be confirmed by the property as not all rooms can accommodate cots.

Please note that over the festive period, there will be limited dining available at the hotel due to private functions. For more information, guests are advised to contact the hotel before arrival, contact details can be found on the booking confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 5 per day.

Location

Guest Reviews

7.5
Based on 2731 reviews
Cleanliness: 6.89
Service: 8.36
Location: 7.9
Room Quality: 7.35
Amenities: 8.38
Value for Money: 6.34
Food and Beverage: 7.89
Overall Experience: 6.86
H
Higgins • solo_traveller • gb
6
Pros:

Spa and pool and breakfast

Cons:

Evening food

2026-07-25 • via Nuitee
R
Russell • solo_traveller • gb
9
Pros:

Mostly everything

Cons:

Bar shut to early

2026-07-24 • via Nuitee
L
Louise • couple • gb
10
2026-07-23 • via Nuitee
L
Louise • extended_group • gb
10
2026-07-23 • via Nuitee
N
Nicoll • couple • gb
10
2026-07-23 • via Nuitee
T
Terry • couple • gb
8
Good hotel for the price
Pros:

Room just the right size, dont know why there was a ballcing ball and mat in the bedroom
Great discount on Prosecco with the discount and a big thanks to Annie
Not much of a view though
They dont do a Sunday roast but theres a great pub that does the Yew Tree and Sunday live music £5 taxi

Cons:

The view, although last time we over looked the air con units

2026-07-22 • via Nuitee
S
Sarah • solo_traveller • gb
7
Not up to expected standard of previous village stays
Pros:

Great location, food was nice. Darts activity was a nice touch after a hard day at work

Cons:

No air-con big disappointment when a colleague paid same as me and her room was much bigger and had great air con. No duvet cover just a sheet . No iron in the room very frustrating but had an iron board ? Body wash not re filled near empty. Paid extra for club room but as I arrived at 8pm (due to traffic) pool closed at 9 leaving me no time to use facilities as food also finished at 9pm ! Spent money on facilities I couldn’t use no offer to reimburse . Room had exercise mat and ball but room was a small space so couldn’t use them

2026-07-22 • via Nuitee
M
Michele • couple • us
10
So comfy!!
Pros:

Perfect location for Mote Park.

2026-07-21 • via Nuitee
D
Danielle • couple • gb
6
Good base for us whilst in Kent, friendly staff and good sized rooms with comfortable beds
Pros:

Good sized room, bed was really comfy. Good location just off the M20. We were in Kent for a festival and it served as a really good base - we are booked again for next year, despite the niggles I've outlined in the "What didn't you like" bit. Staff were friendly and helpful. I've stayed in Village Hotels before and this was similar to others I've visited in terms of style, decor and offering.

Cons:

Room could do with overhead lighting, it was very dark with just side lamps in the main area and the only overhead lighting in the hallway bit.
Shower didn't have much pressure so took ages to wash/ rinse my hair.
Rooms don't get a visit from housekeeping unless you specifically ask for it - which we didn't find out until we were leaving - you should be told this on check in (this hasn't been an issue on previous visits to other Village Hotels as was only ever there for one night, if this is a company wide philosophy, make it evident to guests that this is how it works)
Our room was located on the first floor just over the entrance to the hotel which was hosting a wedding party on the Saturday night. Cue groups of guests outside the entrance having a smoke and a chat until the early hours of the morning which isn't pleasant when you're having to have the windows open to let a bit of air in (there were two fans in the room with some benefit).
Car parking - the check in screens ask if you want to add car parking at £5 a day. I added this and it gives you an option to add the amount you need. What it doesn't specify is that this isn't for you to add the number of days you need, it's adding the amount of cars. It calculates the days automatically for you based on your booking. Why it doesn't just tell you this on screen I don't know. When I checked out I realised I was being overcharged (because that's when the system gives you the final balance due), luckily the helpful staff member explained the system and sorted it out, but said that this was a constant problem for them as the system doesn't make it clear to guests and they are constantly having to rectify this for people. It's something they themselves have raised to head office to no avail. So, Village Hotels, are you going to make your check in system a little clearer when people are adding parking?

2026-07-21 • via Nuitee
R
Richard • couple • gb
9
Great Uriah Heep weekend
Pros:

No fuss, good location, good tv, good breakfast

2026-07-20 • via Nuitee
G
GiovanniCoppola • solo_traveller • gb
10
2026-07-20 • via Nuitee
B
Ben • solo_traveller • ie
8
Village Hotel/Made of Stone Festival
Pros:

The receptionist Aneita was exceptionally helpful, top class. Fairly good location only a £10 taxi ride to festival site/Mote pk. Very clean.

Cons:

Bar closed a bit early on Sunday night around 11.30.

2026-07-20 • via Nuitee
S
susan • couple • gb
9
fantastic.lovely people.
Pros:

first the people that work there was so nice and help full, then we went to the room and its was lovely and the bed was very comfortable,after staying there over night,went to breakfast so much to choose from it was delicious,

Cons:

N/a

2026-07-19 • via Nuitee
N
Natalie • family_with_children • gb
8
2026-07-19 • via Nuitee
H
Hayden • solo_traveller • gb
9
Brilliant modern hotel with a great gym and lovely, relaxing bed
Pros:

Modern rooms, great gym

Cons:

Check-in via a screen was frustrating, towel wasn’t very soft and had a big hole in.

2026-07-19 • via Nuitee
M
Mark • couple • gb
9
Great hotel and location with good breakfast
Pros:

Very clean hotel and room - good breakfast and attentive staff

Cons:

Shower could have been stronger and the auto check-in at front desk is a bit hit & miss

2026-07-19 • via Nuitee
T
Tom • solo_traveller • gb
8
Pros:

Great room for the price.

Cons:

The pool shut early.

2026-07-19 • via Nuitee
E
Elaine • solo_traveller • gb
8
Pros:

Good location to see family

2026-07-18 • via Nuitee
D
Daniel • couple • gb
10
2026-07-18 • via Nuitee
L
Lesley • solo_traveller • gb
7
Very pleasant
Pros:

Lovely room, with a portable fan, no air conditioning which was disappointing.
Staff were very helpful.

Cons:

Like of proper air conditioning.
Food in the bar was poor - very stodgy, carbohydrates, no healthy foods.

2026-07-17 • via Nuitee