Holiday Inn Express Hotel & Suites Tucson Mall by IHG

Hotels
•
Holiday Inn Express
8.1 (372 reviews)
620 East Wetmore Road , Tucson , US
+1 520-202-5000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Clean rooms and facilities
Good location (Historic District / near Tucson Mall)
Good breakfast and strong coffee (24-hour coffee)
Comfortable, spacious rooms (many reports)
Pool and gym available
Cons:
Inconsistent AC performance between rooms
Some beds / pillows uncomfortable or flat
Occasional amenity outages (pool out of service reported)
Old/outdated elements (sofa bed, elevators) and need for upgrades
Deposit refund issue reported by one guest
Minor distance from freeway/center for some travelers

Categories

Cleanliness
8.6
Multiple guests repeatedly describe rooms and public areas as very clean and well maintained.
Service
9.2
Staff repeatedly praised as friendly, professional and helpful (front desk, breakfast attendants, night staff).
Location
8.4
Frequently noted as a strong point (Historic District, near Tucson Mall); a few comments mention it being slightly farther from freeway/center than expected.
Room Quality
6.5
Mixed feedback: some comfortable, large rooms and beds, but repeated complaints about inconsistent AC performance, uncomfortable beds/flat pillows, old sofa/sleeper and occasional missing items (coffee pot).
Amenities
7.2
Pool, gym and 24-hour coffee praised by several guests, but at least one report of the pool being out of service and mentions that some areas need upgrades.
Value for Money
8
Guests specifically call out good value; some note the hotel has a charming, slightly dated character but still good value.
Food and Beverage
8.3
Breakfast generally described as good with strong coffee offerings (including decaf); isolated comments about breakfast being too spicy for one guest.
Overall Experience
8.6
Overall positive sentiment: many repeat stays, statements of intent to return, and several 'great stay' remarks despite a few operational issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Convenient Location and Modern Amenities

This hotel, located near Tucson Mall and Wetmore Park, offers a comfortable stay with an outdoor pool, hot tub, and free WiFi. The rooms are equipped with convenient amenities like a microwave, minibar, and cable TV.

Delicious Breakfast and Relaxation Options

Start your day with a complimentary breakfast buffet and unwind in the outdoor barbecue facilities or lounge area. Stay active at the fitness center or catch up on work at the business center.

Nearby Attractions and Entertainment

Explore Rillito Park and Racetrack just a short drive away, or visit the University of Arizona and Old Tucson Studios. With its convenient location and modern amenities, Holiday Inn Express Hotel and Suites Tucson Mall is the perfect choice for your stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TUS

Location

Guest Reviews

8.1
Based on 372 reviews
Cleanliness: 8.6
Service: 9.2
Location: 8.4
Room Quality: 6.5
Amenities: 7.2
Value for Money: 8
Food and Beverage: 8.3
Overall Experience: 8.6
M
Mary • couple • us
10
Beautiful property… Have stayed there twice…. It is Our new stay in the way to San Diego and on the way back😎❤️
Pros:

Amazing… In the Historical District… was so pleasantly surprised

Cons:

Had to go back to desk to get a coffee pot

2026-10-29 • via Nuitee
J
Joe • couple • us
10
We will probably return to this property
Pros:

The Hotel was very clean and the breakfast was good. Staff was excellent, as well.

Cons:

Location was a little more than I expected from the freeway.

2026-10-28 • via Nuitee
G
Gastelum • family_with_children • mx
7
Cons:

el sillon cama de la suite esta incomodo-viejo

2026-10-26 • via Nuitee
L
Lisa • couple • us
9
Pros:

Clean and lots of parking

2026-10-07 • via Nuitee
K
Kerry • couple • us
10
Excellent staff and hotel!
Pros:

Great facility

2026-09-14 • via Nuitee
J
juan carlos • couple • us
10
2026-09-08 • via Nuitee
A
Alfonso • couple • us
3
2026-09-06 • via Nuitee
C
Caro • solo_traveller • us
8
2026-09-03 • via Nuitee
G
Gonzalez • solo_traveller • us
10
Pros:

Muy bonito hotel y el dasayuno estuvo bueno.

2026-09-01 • via Nuitee
M
Melissa • solo_traveller • us
10
2026-08-31 • via Nuitee
M
Mary • couple • us
10
Very nostalgic in Historic Town
Pros:

Beautiful

Cons:

N/A

2026-08-28 • via Nuitee
M
Moises • family_with_children • br
10
2026-08-27 • via Nuitee
C
Celaya • extended_group • mx
8
Comoda habitacion.
Pros:

Tiene cama muy comoda, excelente descanso.

2026-08-26 • via Nuitee
G
Guadalupe • solo_traveller • mx
10
Pros:

La ubicación

Cons:

Todo bien

2026-08-24 • via Nuitee
D
Dana • extended_group • us
9
2026-08-24 • via Nuitee
B
benjamin • couple • us
7
2026-08-23 • via Nuitee
D
Delia • solo_traveller • mx
2
2026-08-20 • via Nuitee
J
Jose • solo_traveller • mx
10
Pros:

UBICACIÓN

Cons:

NO ME HAN REGRESADO El DEPÓSITO DE LOS 100 DÓLARES

2026-08-19 • via Nuitee
J
Jesus Manuel • family_with_children • mx
10
Excelente viaje de compras a Tucson, el hotel está cerca del Tucson Mall
Pros:

Este hotel es excelente, me gusta mucho llegar ahí porque son cuartos adecuados para 5 personas, el desayuno está rico, tiene una excelente ubicación, hay café delicioso gratis las 24 horas del día, el personal es muy amable, la alberca es muy buena también y la disfruto con mi familia.

Cons:

Todo estuvo bien

2026-08-19 • via Nuitee
M
Moreno Muñoz • family_with_children • mx
10
2026-08-11 • via Nuitee