Herbert Samuel Royal Shangri-La Eilat

Hotels
•
Orchid Hotels
6.2 (16 reviews)
South Beach, Eilat, Southern District, 88000 , Eilat , IL
972-86360360

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Facilities

Free breakfast
Full-service spa
Fitness facilities
Arcade/game room
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Sauna
See all facilities

Review Highlights

Pros:
Quiet / peaceful setting
Clean pool
Tasty food and abundant breakfast
Attentive and caring staff (many positive service reports)
Beautiful views / feels like abroad
Good facilities (tuk-tuk to rooms, villas)
Memorable guest experiences
Cons:
Poor cleanliness in multiple reviews (mold, dirty rooms)
Cold or dismissive reception in some cases / inconsistent front-desk handling
Lack of accessibility for disabled guests
Hygiene issues at dining (cat in dining area reported)
Rooms not as pictured / feel not new in some cases
Limited evening activities / dinner availability problems
No mobile signal reported in some rooms

Categories

Cleanliness
2.5
Multiple strong negative reports: dirty/moldy rooms, 'sale' comments in French, Arabic note about very poor cleanliness and several guests describing rooms as filthy or musty.
Service
8.9
Mostly praised: many guests described attentive, caring staff and exceptional service; a few reports of cold reception or a dismissive front-desk interaction are noted.
Location
7
Generally positive: quiet, remote setting with beautiful views ('נראה כמו חו"ל'); some negatives about accessibility (no disabled access).
Room Quality
5
Mixed: several guests reported rooms not matching photos, not feeling new, or having severe issues (mold, very dirty), while others praised villas and overall room experience.
Amenities
6.5
Positive notes: clean pool, tuk-tuk room service, good facilities; some maintenance/feature gaps and lack of full accessibility reported.
Value for Money
6.2
Standard quality for this hotel tier.
Food and Beverage
7
Mostly positive: many guests praised tasty food and an abundant breakfast; a few complaints about breakfast hygiene (cat in dining area) and dinner availability/service issues.
Overall Experience
6.5
Mixed overall: numerous glowing, memorable stays and great experiences contrasted with some severe negative incidents (guests leaving shortly after arrival due to condition), yielding a middling aggregate impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-23 20:40

Property Description

Experience unparalleled luxury at Herbert Samuel Royal Shangri-La Eilat, where relaxation meets adventure.

Indulgent Spa Experience
Pamper yourself in our exquisite spa, offering a variety of massages, body treatments, and rejuvenating facials. Dive into a realm of wellness and serenity that revitalizes both body and mind.

Recreational Haven
Enjoy our outdoor pool, hot tub, and sauna, perfect for unwinding after a day of exploration. Families can also revel in our arcade and game room, ensuring fun for guests of all ages.

Gourmet Dining Options
Savor delectable meals at our Main Restaurant or grab a quick bite at the café. Cap off your evening with a refreshing drink at our bar or poolside bar, while indulging in our complimentary buffet breakfast each morning.

Don't miss out on this amazing escape – book your stay today!

Important information:

  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ETM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

6.2
Based on 16 reviews
Cleanliness: 2.5
Service: 8.9
Location: 7
Room Quality: 5
Amenities: 6.5
Value for Money: 6.2
Food and Beverage: 7
Overall Experience: 6.5
חיים • couple • il
2
די גרוע ויש מלא תמונות אם האיתי יודע שזה מה שנקבל הרינו נשארים בבית רצינו לעזוב כבר בלילה כשהגענו מאכזב
Pros:

הבריכה הטרקלין

Cons:

הניקיון העובש הליכלוך

2026-06-13 • via Nuitee
R
Roni • solo_traveller • ar
7
2026-06-11 • via Nuitee
E
Ertsel • couple • fr
9
2026-06-08 • via Nuitee
F
freestarnews • solo_traveller • il
9
2026-06-08 • via Nuitee
W
WSdexX19tpM • couple • il
9
Pros:

всё хорошо

Cons:

нет халатов \не критично\

2026-06-08 • via Nuitee
I
Ivan • couple • il
10
2026-06-03 • via Nuitee
גלינה • couple • il
10
2026-06-01 • via Nuitee
A
Aviv • couple • il
10
2026-06-01 • via Nuitee
H
Hai • couple • il
10
2026-05-29 • via Nuitee
N
Nur Salalha • solo_traveller • il
10
Pros:

אבי המנהל, איש מקסים, קשוב לצרכי הלקוחות אחלה בן אדם

2026-05-29 • via Nuitee
דור • couple • il
8
2026-05-26 • via Nuitee
S
Sher Elena • solo_traveller • il
7
Pros:

Хороше местоположение для любителей моря и пляжа. Вкусный и разнобразный завтрак. Приятный рабочий персонал.

Cons:

Номер, тренажёрный зал, чясть теретории гостиницы были грязные.

2026-05-26 • via Nuitee
הדר וחביב אלבז • solo_traveller • il
10
מקום מהמם אווירת חו״ל בישראל מפנק ומהנה
Pros:

הצוות כולם כולל כולם מדהימים

2026-05-23 • via Nuitee
I
Ibrahim • couple • il
10
Pros:

הייתי מזמין חדר סוויטה קטן והייתה תקלה בחדר ושדרגו את החדר לוילה עם בריכה פרטית בחינם !! שירות מצויין 🌹

2026-05-20 • via Nuitee
I
Ibrahim • couple • il
10
2026-05-16 • via Nuitee
Y
Yaron • solo_traveller • il
6
2026-05-16 • via Nuitee
משה • solo_traveller • il
10
2026-05-13 • via Nuitee
D
daniel • couple • us
10
היו אתגרים במערכת ההזמנה באשמת בוקינג מנכ״ל המנס כל המלון לקחו אחריות ובאמת נתנו את ההכי טוב שלהם כדי לרצות אותי! שאפו!
Pros:

כפר נופש נחמד מאד שקט מרוחק שירות טוק טוק לחדרים.
בריכה נקייה אוכל טעים

Cons:

קצת אפשר לתקן ולתחזק יותר את המלון

2026-05-11 • via Nuitee
R
riki • couple • il
5
חבל שלא דואגים ל ניקיון המקום יכול להיות מושלם
Pros:

מקום שקט אויירה טובה

Cons:

ניקיון החדרים וחדר האמבטיה וכן חדר האוכל

2026-05-03 • via Nuitee
G
Gal • solo_traveller • il
1
Pros:

Fraude

Shangrila ? C’est malheureusement toujours l’orchidée ! Sale comme d’habitude et un service mediocre

2026-04-30 • via Nuitee