Kimpton Hotel Fontenot by IHG

Hotels
•
Kimpton Hotels
8.9 (414 reviews)
501 Tchoupitoulas at Poydras , New Orleans , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Spacious rooms
Large bathroom
Magnificent view
Excellent location (near Convention Centre, French Quarter, ferry)
Friendly staff and exceptional valet service
Nice bar-brasserie and good brunch
Cons:
Sheets not ironed / linen shortage for extra guest
Booking included breakfast was still charged
Amenity fee not honored / perceived wasted fee
Carpet shredding in room

Categories

Cleanliness
8.2
Described as generally clean ('propre'), but bedding arrived wrinkled/not ironed and linen shortages for an extra guest reduced the score.
Service
10
Multiple positive mentions: friendly servers and exceptionally good valet service (Ross, Brandon) — smooth, helpful and praised repeatedly.
Location
9.9
Called 'emplacement parfait' for Convention Centre and French Quarter, very close to ferry and numerous food options — strong location benefits.
Room Quality
8.8
Rooms noted as spacious with large bathrooms and great views, but carpet shredding/strings in at least one room detracted from room quality.
Amenities
8
Bar-brasserie and brunch offerings praised, but guests reported not receiving items tied to the amenity fee, reducing confidence in amenities delivery.
Value for Money
7.5
Negative impacts from being charged for breakfast despite booking inclusion and perceived wasted amenity fee (~$30) lowered perceived value.
Food and Beverage
9.7
Bar-brasserie described as pretty, cosy with good cuisine; brunch service also praised and servers noted as very nice.
Overall Experience
9.1
Overall very positive impressions ('Très agréable', '10 stars') driven by service, location and food, though marred by billing and bedding issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Luxurious Amenities
Kimpton Hotel Fontenot, an IHG Hotel in New Orleans offers a range of upscale amenities including free bikes, a fitness centre, and a shared lounge for guests to unwind and stay active during their stay.

Gourmet Dining Experience
Indulge in a culinary journey at the hotel's restaurant where guests can savor delectable dishes and enjoy a memorable dining experience.

Prime Location
Conveniently situated less than 1 km from Morial Convention Center and within 800 metres of the city centre, Kimpton Hotel Fontenot provides easy access to popular attractions and activities in New Orleans.

Book your stay at Kimpton Hotel Fontenot, an IHG Hotel, and experience luxury and convenience in the heart of New Orleans.

Important information:

Breakfast is available in King Brasserie and Gospel Coffee and Boozy Treats; weekend brunch is available in Peacock Room and King Brasserie.

We have extra sanitation measures in place including hand sanitizer stations in guest spaces.

Breakfast available at Peacock Room in addition to Gospel Coffee and Boozy Treats and King Brasserie.

Guests will be charged a nightly destination fee, which includes:

Dining discount – $20 credit at King Brasserie for dinner
Arrival refreshment for two guests per stay
Bottled water upon arrival
Complimentary tour and tasting at Seven Three Distilling Co.
Daily high-speed internet access
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Location

Property Video

Guest Reviews

8.9
Based on 414 reviews
Cleanliness: 8.2
Service: 10
Location: 9.9
Room Quality: 8.8
Amenities: 8
Value for Money: 7.5
Food and Beverage: 9.7
Overall Experience: 9.1
A
alina • family_with_children • ch
7
Très agréable
Pros:

Chambres spacieuses, salle de bain très grande, vu magnifique, propre; emplacement parfait tant pour Convention centre que pour la visite du French Quarter; très près de l'embarcadère pour la croisière en bateau. Le bar-brasserie est très joli, cosy, ambiance typique de début du siècle, bonne cuisine, serveurs très sympas.Le restaurant pour le brunch est bien desservie, le serveurs également sympas.

Cons:

Les draps de lit n'étaient pas repassés !!!! Ils donnaient l'impression d'être sortis tout juste du séchoir! nous étions 3 personnes et le linge était prévu que pour deux personnes. La réservation été fait sur booking.com avec petit déjeuner inclus: l'établissement n'était pas informé de ceci; après discussions nous avons obtenu un certain montant pour chaque personne occupant la suite, mais la facture finale incluait encore le pris du petit déjeuner sur les derniers 2 jours.

2026-10-18 • via Nuitee
T
Timothy • couple • us
10
Cool but I wish we would’ve gotten the amenities that we paid for but didn’t receive. It feels like a wasted 30 dollars
Pros:

It was close to all the food places we wanted to try

Cons:

The carpet was shredding. Strings everywhere and the amenity fee. We weren’t offered the things that are suppose to come with the amenity fee

2026-09-12 • via Nuitee
A
Alexus • couple • us
6
2026-09-08 • via Nuitee
S
seit2026 • Business
10
10 stars
Pros:

Ross was super friendly & gave me the best valet service

2026-07-31 • via Tripadvisor
P
parkerf42 • Business
10
Best Valet Service
Pros:

Brandon and Ross made my valet experience very smooth best people to be in contact with leave them all your tips

2026-07-31 • via Tripadvisor
Q
Quest39212438881 • Couples • New York City, New York
10
Amazing experience
Pros:

Our recent stay at the Kimpton Fontenot in New Orleans was nothing short of exceptional. We’ve stayed in many hotels over the years, and this property truly stands as the model for how a hotel should be run.

From the moment we arrived until the day we checked out, every single staff member made us feel genuinely welcome. What impressed us most was that this wasn’t just the way they treated us—they treated every guest with the same warmth, professionalism, and kindness. It’s rare to see such a consistently guest-focused culture throughout an entire hotel.

A special thank you goes to General Manager Jesseca and Assistant General Manager Alex. Their leadership is evident in every aspect of the property. You can tell they’ve built a team that takes pride in what they do, and it shows in every interaction.

The team at Gospel Coffee Bar deserves recognition as well. Starting each morning with friendly faces, great service, and excellent coffee became one of the highlights of our stay. We’d also like to recognize Maria at King for breakfast. She made every morning feel welcoming, and her hospitality was the perfect way to start the day.

We also traveled with our miniature pinscher, Brooklyn, and the Kimpton Fontenot rolled out the red carpet for her. She was treated like royalty from the moment we arrived. Having a cozy dog bed waiting in our room, along with food and water bowls and toys, made her feel just as welcome as we did. It’s clear that this hotel doesn’t simply advertise itself as pet-friendly, it genuinely embraces pets as part of the family, and Brooklyn absolutely loved every minute of her stay.

Housekeeping was outstanding. Our room was impeccably and pristinely clean every single day, and it was obvious that great care was taken to maintain the highest standards.

The Kimpton Fontenot doesn’t just provide a place to stay, it delivers a true hospitality experience. Every department worked seamlessly together, creating an atmosphere that was warm, polished, and effortlessly welcoming. The level of service we experienced is incredibly rare, and it speaks volumes about the culture Jesseca, Alex, and their entire team have created.

Thank you to everyone at the Kimpton Fontenot for making our visit to New Orleans so memorable, not just for us, but for Brooklyn as well. We left feeling like we’d found a home away from home, and we can’t wait to return. We will enthusiastically recommend the Kimpton Fontenot to anyone looking for an exceptional hotel experience in New Orleans.

2026-07-27 • via Tripadvisor
S
Seth Parker • solo_traveller • us
10
2026-07-24 • via Nuitee
4
43darielw • Family
10
Excellent staff, hotel location great
Pros:

I really like this hotel, location , atmosphere was wonderful. Close enough to everything without being in the French Quarter. The only issue I had was some of rooms carpet needed cleaning or remove. The staff was really excellent and went above and beyond for my concerns. Raye was great. The treatment from the staff is what really put this hotel over the top.

2026-07-20 • via Tripadvisor
J
JohnDMarsh • Family
10
Great place, great stay. July, 2026
Pros:

We came to the Kimpton to attend my national convention. Extended family came too for the downtime between meetings. We stayed from 7/11/26 to 7/17/26. Even before we got there, Rae did a great job of addressing billing questions. She helped us again upon arrival when the billing questions came up again. She took care of other matters for us pleasantly and efficiently. Other people we want to compliment for great service and personability: Deaveon and Jerná at the front desk. All of our doormen (I only got Mo's name, but they were all great.) Matthew in the Peacock Room. Those people in particular made our stay special. Our room was very clean, quiet, and comfortable. There were five people in our party spread out over three rooms. We all felt the Kimpton was a very good place to stay and an excellent value.

2026-07-19 • via Tripadvisor
N
Nicole • solo_traveller • us
9
2026-07-18 • via Nuitee
A
adam • couple • gb
10
Pros:

When i asked the front desk any recommendations a girl called Rae lit up and gave me 4/5 things to do in 24 hours. I had to stop her half way through because her excitement, made me excited, it was infectious and something I’ve been meaning to write a review about. She gave us a recommendation for lunch which I took my dad to for Fathers Day and it was perfect and something he’ll talk about forever. I hope this review gets to her, because she made my day and I’m sure she does for others.

2026-07-18 • via Nuitee
I
I2034XHdaniels • Couples
10
What a great experience!
Pros:

We had a great time in a great hotel. Really good location, good food, good lounge, wonderful rooms, and excellent service. Alex was really helpful. Very clean rooms, calm and quiet atosphere, I highly recommend this hotel.

2026-07-16 • via Tripadvisor
V
V2256YLjeffs • Family
10
Highly Recommend!
Pros:

Great experience. Staff was fantastic and accommodating. We were there for a Family Reunion. Highly Recommend. Our housekeeping person Jeanetter William’s went out of her way to make sure we had everything we needed. 10!

2026-07-13 • via Tripadvisor
P
paulinapizza • Couples
10
10/10 Treat yourself
Pros:

Wonderful ambience, service, location, hospitality and food. 10/10 would return here and recommend!!

Location/Ambiance/Room:
This hotel is centrally located downtown, within short walking distance to the French Quarters. The interiors are modern and beautifully designed with thoughtful details. No eerie haunted atmosphere, only good vibes.

Hospitality/Service:
Everyone was kind, warm, and helpful. Requests such as getting water or lotion was promptly met and done with generosity. Shout out to Maria, Jerná, and the doorman (whose name I’m forgetting unfortunately) who shared his thoughts on the Rougarou!

Food (King restaurant):
We dined here multiple times for breakfast and dinner and didn’t feel like we missed out AT ALL in NOLA’s rich food scene. Although we didn’t have one bad dish, these particular ones made our taste buds sing Tchopitoula three times: Shrimp and Grits, Baby Gem + Arugula Salad, Raw Market Oysters (especially during happy hour Thursday), Fried Gulf Oysters, Gulf Fish Amandine, Lobster Bouillabaisse, and the Pecan Praline Beignets.

2026-07-12 • via Tripadvisor
W
WorldWideTravel88 • Family • Bangkok
10
One of the Lowest Price Kimptons in USA
Pros:

In the United States for a hotel 100-150 USD per night, usually all we can get is a lowly Holiday Inn Express, not a hotel of the caliber of Kimpton brand. I thought this Kimpton was very good.

We were upgraded as IHG Diamond to a spa suite which was very nice. The hotel is in an old historical building but clearly renovated recently.

Normally IHG Diamonds get free breakfast but here there was a cap of 45 USD which we found to be a bit limiting and we had to pay extra every day because it was insufficient, but I was less bothered than if we were paying 300+ per night.

In the aggregate I was happy with the value proposition between the suite and the breakfast menu so I can rate 5/5 as a whole.

2026-07-12 • via Tripadvisor
S
sunilmW3988WQ • Couples
10
Amazing experience!
Pros:

Beautiful hotel with incredible staff. We were greeted by Janae and Alex who took care of us during our stay answering any questions and giving us great recommendations. Rooms were clean and up to date. Lobby and restaurant had great character giving a great feel for NO. Dinner and breakfast by their King Brasserie restaurant was so good you could have just ate there during our entire stay. Really enjoyed the Louisiana BBQ shrimp and Beignet with Chocolate Praline. Thursday night performance by the New Orleans Song Birds in the Peacock room was memorable as they incorporated the audience into the show. I would highly recommend staying here. Plus its a short walk to Caesars Casino, French Quarter and Bourbon street, and you can get the street car to Garden District and a bit of a longer walk to the Superdome.

2026-07-11 • via Tripadvisor
M
moniquewX9184ZE • Couples
10
Best Service Ever!
Pros:

Ross in Valet was the ultimate professional greeting us with New Orleans southern hospitality every time we arrived the hotel. He was prompt and provided the best service at Kimpton Hotel Fontenot.

2026-07-07 • via Tripadvisor
K
K3817HUjoys • Friends getaway
10
Great service and great amenities!
Pros:

The hotel is great, and located in a good spot to access all areas of New Orleans. The food in the interior restaurants is good, but the highlight of the experience was ALEX at the front desk! She welcomed us every day with a smile, had excellent recommendations for local restaurants and attractions and was always willing to help us with whatever we needed! Alex is why we would come back!

2026-07-06 • via Tripadvisor
A
ashleykI7727YU • Friends getaway
10
Alex is a gem!!
Pros:

Alex the front desk person was amazing! She went above and beyond to make our stay great!

2026-07-06 • via Tripadvisor
G
Getaway48220358194 • Friends getaway
10
Girls getaway
Pros:

The Kimptom was so nice! We were recently there for a friends birthday. Upon arrival, there was wine and snacks for us in the lobby. The front desk lady (I wish I remembered her name) was so sweet and made us feel so welcomed. The check in process was so smooth! Our valet guy, Ross, was the absolute best!! Def would stay here again!

2026-07-04 • via Tripadvisor