Bastion Hotel Zoetermeer

Hotels
•
Bastion Hotels
7.5 (1904 reviews)
Zilverstraat 6 , Zoetermeer , nl

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Lift / Elevator
Luggage storage
Packed lunches
See all facilities

Review Highlights

Pros:
Friendly staff
Good parking availability
Cons:
Noise from trains
High prices for low quality

Categories

Cleanliness
7.64
There were issues with cleanliness noted, including mold in the bathroom and small, cramped spaces.
Service
9.11
Friendly and helpful staff were frequently mentioned as a positive point.
Location
8.15
Convenient location but proximity to the train line caused noise disturbances.
Room Quality
6.6
Several complaints about room heating, size, and maintenance issues.
Amenities
7.13
Basic amenities available, but issues with noise and temperature affected enjoyment.
Value for Money
7.09
Many reviews indicated that the price was too high for the quality provided.
Food and Beverage
6.64
Breakfast was deemed overpriced and of low quality, significantly impacting the rating.
Overall Experience
7.61
An overall average experience, with both positives and negatives noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:49

Property Description

Convenient Location
Located on the A12 (exit 7), Bastion Hotel Zoetermeer offers easy access to the Hague and Scheveningen, close to Zoetermeer-Oost Railway Station.

Comfortable Accommodation and Dining
Enjoy a 24-hour front office, cozy rooms, and a varied à la carte menu at the atmospheric restaurant. Unwind in the hotel bar or lounge with LCD TV, air conditioning, and comfortable lounge chairs.

Modern Amenities
Benefit from free Wi-Fi throughout the hotel, a computer with internet access in the lobby, and nearby recreational facilities like Snow World and PWA Silverdome ice centre.

Book your stay at Bastion Hotel Zoetermeer now for a delightful and convenient experience.

Important information:

When booking more than 9, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.5
Based on 1904 reviews
Cleanliness: 7.64
Service: 9.11
Location: 8.15
Room Quality: 6.6
Amenities: 7.13
Value for Money: 7.09
Food and Beverage: 6.64
Overall Experience: 7.61
F
Francesco • solo_traveller • it
7
2026-06-19 • via Nuitee
S
Sherpa413985 • Business
2
1 day arrived the Hotel- awfull service
Pros:

I am extremely disappointed by the service I received when I arrived at Bastion Hotel Zoetermeer on Monday, June 15th at 10:00 AM.

Upon entering the hotel, the receptionist immediately raised her voice and, without even saying “Good morning,” told me that there were no available rooms and that check-in would only be possible after 2:00 PM. I simply replied, “Good morning. I have been traveling from Finland since 4:00 AM. May I at least wait in the lobby?” Fortunately, I was allowed to do so.

I then asked what time the restaurant opened and was told it would open at 5:00 PM. When I asked whether there were any restaurants nearby, the only answer I received was “McDonald’s.”

While waiting in the lobby, I started working on my laptop. Since I had not eaten anything all morning and had traveled thousands of kilometers to get here, I took a sandwich from my bag and began eating it. The receptionist then came over and loudly told me that eating was not allowed in the lobby and that I should go outside to eat my sandwich.

At that point, I requested to cancel my reservation and move to another hotel. I was then informed that cancellation was not possible and that I would lose the money I had paid.

I have traveled extensively and stayed in many hotels around the world, but I have never experienced such poor customer service. As a suggestion, I strongly encourage you to provide customer service training to your front desk staff. Guests paying more than €500 for a three-night stay deserve to be treated with courtesy, professionalism, and respect.

Unfortunately, based on this experience, I would rate the service I received from the receptionist below even the minimum acceptable standard.

2026-06-15 • via Tripadvisor
A
Andrejs • solo_traveller • lv
8
2026-06-15 • via Nuitee
A
Andrejs • solo_traveller • lv
8
2026-06-15 • via Nuitee
B
beauj130177 • solo_traveller • be
1
A éviter !
Pros:

La seule chose que j'ai aimée, c'est ma décision de ne plus jamais réserver une chambre dans aucun hôtel du groupe Bastion.

Cons:

Leur refus d'annuler (ou même de transférer dans un autre hôtel du groupe) ma réservation 2 jours avant.

2026-06-15 • via Nuitee
S
Samuel • couple • nl
8
Pleasant stay.
Pros:

Good

Cons:

Nothing

2026-06-14 • via Nuitee
B
Bert • couple • nl
7
Ruim voldoende, vandaar de 7.
Pros:

Ontbijt was prima vooral de heerlijke omeletten.

Cons:

De badkamer was erg klein, vooral de douche. Voor senioren (we zijn 78 en 79 jaar) was het behelpen). Ook het wastafeltje was er klein.

2026-06-12 • via Nuitee
J
Jens .... • solo_traveller • de
7
2026-06-12 • via Nuitee
S
Sabine • couple • de
8
Achtung vor der Bahnstrecke direkt am Hotel.
Pros:

Freundliches Personal, Zimmer und Hotel sauber, Frühstück reichhaltig und gut.

Cons:

Die 1. Nacht hatten wir ein Zimmer zur Bahnstrecke und es war an schlafen nicht zu denken. Jede 20 Minuten kam ein Zug mit Getöse vorbeigerattert.
Nachdem wir uns am nächsten Morgen darüber beschwert hatten bekamen wir ein Zimmer zur anderen Seite und somit war der Aufenthalt wieder angenehm. Allerdings hatte die Beschwerde bei Booking.com direkt weder eine Wirkung noch eine Lösung. Das fanden wir sehr traurig !

2026-06-11 • via Nuitee
D
Danut • solo_traveller • it
9
Pros:

Personale molto gentile e molto carini

2026-06-10 • via Nuitee
B
Brouwer • solo_traveller • nl
8
Aangenaam.
Pros:

Schoon en netjes.

Cons:

Niks.

2026-06-09 • via Nuitee
P
Paul • solo_traveller • de
7
2026-06-09 • via Nuitee
A
Abdelkader • solo_traveller • nl
7
Cons:

Toiletten deuren zijn van glas en doorzichtig, geen privacy voor familie leden vader/dochter en 2 broers in de andere kamer??, wand lamp hangt op 1 schroef! Receptionist vroeg aan ons om niks stuk te maken, anders er komen extra kosten bij, familie die komt te overnachten, vandalisme hoort niet dat te bespreken voor een volwassene familie!! De receptionist had eerst de kamers zelf te controleren met de klant als hij zeker vanzelf zijn dat er mankeert niks aan de kamers!! Hal maar de glas toiletten deuren uit, dat is goedkoper en heeft geen nut in dit geval....belachelijk, de receptionist zei ik heb niet gemaakt en ik kan het niet anders maken voor jullie. Niet klant vriendelijk!

2026-06-08 • via Nuitee
R
Rudie Burm • solo_traveller • nl
5
Pros:

Op zich prima hotel voor 1 nachtje; niet luxe maar gemiddeld

Cons:

Ontbijt was minder; ik had laat ontbijt en geen bacon and eggs (werd ook niet bijgevuld, ondanks dat personeel tot 2 keer toe in de bakken keek), verder alleen croissants en brood en verder geen andere broodjes. Al met al slecht ontbijt!!

2026-06-08 • via Nuitee
M
Michael • solo_traveller • de
5
Alles in allem eher eine Enttäuschung
Pros:

Ausreichend Parkplätze ( Nachts mit Tor gesichert ) vorhanden

Zimmer war ruhig, obwohl hinter dem Gebäude regelmäßig die Züge fahren.

Cons:

Unser Empfang war eher "nüchtern".

Man hatte nicht wirklich das Gefühl "Willkommen" zu sein.

Eher ein Hotel / Übernachtungsmöglichkeit für Monteure / Betriebe.

Wasserdruck Dusche und Waschbecken gleich Null

Fette Spinnweben im Eingangsbereich - der erste Eindruck sagt viel aus.

Für uns hat das Preis / Leistungsverhältnis nicht gepasst.

2026-06-08 • via Nuitee
R
Robbert • solo_traveller • nl
4
Niet voor herhaling vatbaar
Cons:

Het hotel zit tegen een spoorlijn aan waardoor er elke 5 minuten een trein voorbij raast. Het is dus aangeraden om oordopjes mee te nemen. Zelf vond ik het bed te zacht waardoor ik last van mijn heupen kreeg. In de drie overnachtingen heb ik geen schoonmakers gezien en is er geen enkele keer wat schoongemaakt in de kamer. Voor die prijs verwacht je wel iets meer.

2026-06-08 • via Nuitee
H
Hennie • solo_traveller • nl
6
Matig
Pros:

Koffie apparaat op kamer. Lift aanwezig.

Cons:

Het beddengoed stonk naar oud zweet. Badkamer wel erg klein en geen plek om iets neer te zetten.

2026-06-06 • via Nuitee
J
Jiří • solo_traveller • cz
9
2026-06-05 • via Nuitee
B
bart • family_with_children • be
7
verder ok
Cons:

Foutieve kamer gekregen : kingsize + derde bed besteld voor koppel en kind (3 jaar), 2 aparte bedden gekregen en kinderbedje bij geplaatst

2026-06-03 • via Nuitee
M
mpa • solo_traveller • gb
9
2026-06-02 • via Nuitee