Marriott Executive Apartments London, Canary Wharf

Hotels
•
Marriott Executive Apartments
8.4 (162 reviews)
22 Hertsmere Road, Canary Wharf , London , GB

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly, attentive staff (named concierge praised)
Great location near restaurants, shopping and transport
Spacious, comfortable and well-appointed apartments
Immaculate linens and comfortable beds noted by guests
Nice bar and standout drinks (dirty martinis)
Thoughtful personal touches from staff
Cons:
Inconsistent housekeeping (reports of cleaning only every 3 days and no hoovering)
Understaffed at times (concierge/service gaps reported)
Value for money concerns given high nightly rates
Some areas dated/worn and lift malfunctions
Complaint about service charge on self-service buffet

Categories

Cleanliness
7.5
Mixed signals: several guests praised immaculate apartments and excellent linens, but others reported infrequent cleaning (every 3 days), rooms not hoovered and falling standards—hence a below-target score.
Service
9.6
Strong positive sentiment: multiple mentions of extremely friendly, attentive and helpful staff (notably Aaron, Miguel and Ricardo) and excellent concierge support, justifying an above-target rating.
Location
9
Consistently positive: convenient for restaurants, shopping and public transport; repeatedly cited as a strong asset for guests.
Room Quality
8
Generally good: apartment size, comfortable beds and well-appointed rooms were praised, but some guests described dated/worn areas and lift issues, producing a modestly positive rating.
Amenities
8.4
Mixed but positive: bar area and facilities received praise and concierge service is a highlight, offsetting reports of some worn infrastructure and lift problems.
Value for Money
6.5
Negative sentiment: at least one guest explicitly stated the property no longer represents good value (mentioning high rates ~ $700/night) and called it more like a 3-star experience for the price.
Food and Beverage
8.8
Generally positive: standout mentions of excellent drinks (notably dirty martinis) and acceptable dining; isolated complaint about adding a service charge to a self-service buffet.
Overall Experience
9.4
Predominantly positive: multiple guests described outstanding, memorable stays with high service levels and recommended the hotel, producing a strong overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 23:49

Property Description

Luxurious 5-Star Apartments:
Experience luxury at its finest with our sumptuous apartments featuring fully equipped kitchens, Egyptian cotton linens, and high-speed internet access for your comfort.

Dining Excellence:
Indulge in prime quality steak at the Manhattan Grill or explore a wide range of gin and cocktails at the G&Tea Lounge, offering a delightful culinary experience during your stay.

Convenient Location:
Located in Canary Wharf, just minutes away from key attractions like the O2 Arena and London City Airport, our hotel offers easy access to transportation with Canary Wharf Underground Station nearby.

Book now for an unforgettable stay at Marriott Executive Apartments London, Canary Wharf!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Location

Property Video

Guest Reviews

8.4
Based on 162 reviews
Cleanliness: 7.5
Service: 9.6
Location: 9
Room Quality: 8
Amenities: 8.4
Value for Money: 6.5
Food and Beverage: 8.8
Overall Experience: 9.4
H
Harvey • couple • gb
10
2026-09-17 • via Nuitee
T
Tayo • couple • ng
8
2026-09-04 • via Nuitee
I
Ibrahim • family_with_children • ae
9
2026-08-21 • via Nuitee
A
Aamir • couple • es
10
2026-08-15 • via Nuitee
D
Dave5A66 • Business • Manchester, Greater Manchester, England
10
Perfect structure
Pros:

Stayed for business at this property and the experience was great: extremely friendly and qualified staff. To be recommended.

2026-06-30 • via Tripadvisor
L
Lillian • family_with_children • gh
3
I am used to a 5 star experience but I got a 3 star
Pros:

The property is understaffed , cleaning is done every 3 days so that is when towels are changed yet 3star hotels clean every day. I always stay there and have been going there for the last 12 years same apartments but they need to modernise. For 700 dollars per night they can do better. It will also be great to have staff who can speak English. When they clean the rooms they do not hoover. Standards have greatly fallen and not enough staff at the concierge. Right now I give it a 3 star.

Cons:

Modernise the hotel it needs full refurbishment.
Recruit more staff especially English speaking regardless of Nationality.
Clean the rooms every day like other hotels do.
They should undertake a benchmarking study with other hotels so they can learn from similar and copy best practice. E.g. The Store in Oxford

2026-05-25 • via Nuitee
T
trevor • couple • gb
10
2026-05-23 • via Nuitee
E
Emma • extended_group • gb
10
Relaxing Break in beautiful surroundings.
Pros:

The size and immaculate condition of the apartment. The bed was super comfortable and the bed linen and towels were excellent.

Cons:

Nothing not to like

2026-04-28 • via Nuitee
N
Nathan • extended_group • gb
10
great location for our needs, clean tidy, great facilities and very friendly staff
Pros:

Everyone was so welcoming and couldn't do enough to help, it was clean and perfect for our needs. They even decorated the table with Mumma Mia decorations as we were going to the show as part of our trip. It was such lovely touch.

Cons:

I think adding service charge to a self service buffet is a little cheeky.

2026-04-20 • via Nuitee
S
Sandpmom • Family
10
Outstanding visit to London!
Pros:

We visited our niece who was studying abroad in London over Easter and had a wonderful stay at the Marriott Executive Apartments at Canary Wharf. Great location for restaurants and shopping- we were able to get two rooms adjoining, one studio and a two bedroom for our niece’s family. Tremendous kudos and thanks to Aaron, the incredible concierge who helped with transportation and procuring Arsenal tickets! He was such a bright spot in our days! Hotel was well appointed and very clean. Close to all manner of public transportation . Highly recommend!!

2026-04-06 • via Tripadvisor
J
john • solo_traveller • gb
3
Hilton next time
Pros:

Bar area was quite nice but it was full of idiots.

Cons:

Beginning to look very dated and worn, and the lifts weren’t working properly.

2026-03-29 • via Nuitee
C
Culture07131498493 • Couples • United Kingdom
10
A truly memorable experience.
Pros:

I recently had the pleasure of staying at the Marriott Canary Wharf, and it was an outstanding experience from beginning to end. The hotel offers a wonderful atmosphere, complemented by a high standard of service that truly enhances the overall stay.

I would especially like to extend my thanks to Miguel and Ricardo, who went above and beyond to ensure everything was perfect. Their professionalism, attentiveness, and warm hospitality made a lasting impression — they are a real credit to the hotel.

A special mention as well for their exceptional dirty martinis, which were easily some of the best I’ve had.

I would highly recommend this hotel and look forward to returning in the future.

2026-03-25 • via Tripadvisor
R
richard • couple • gb
10
Great stay
Pros:

Everything

Cons:

Everything

2026-03-20 • via Nuitee
D
Dayfamily5 • Family • Wales
10
Mother daughter ABBA trip
Pros:

Mother Daughter ABBA trip -
Lovely stay great location for concert next to tube station.
Friendly staff.
Upgraded 7th floor room which was lovely and appreciated.
Gorgeous breakfast.

2026-01-25 • via Tripadvisor
I
Ian • family_with_children • gb
10
2026-01-25 • via Nuitee
J
Jason • family_with_children • us
2
Pros:

I

Cons:

I booked for 5 people and they gave me 2 beds and there was no sofa bed. I asked for an extra bed and they told me it would be $75 extra

2026-01-19 • via Nuitee
J
JANINA SZWEDA • family_with_children • gb
9
Pros:

Bardzo ładny widok na miasto

2026-01-17 • via Nuitee
R
Rahman • family_with_children • it
10
2025-12-14 • via Nuitee
T
Tracy • extended_group • gb
10
Excellent stay at Marriot hotel
Pros:

The staff treated my friends and I with utmost respect. We were booked on the 12 floor which had a gorgeous view. The apartment was clean, tidy and spacious (for London standards).

We’d definitely return should we have a need in London again!

Cons:

Not a single thing. Everything met our expectations.

2025-10-20 • via Nuitee
H
Henri • couple • nl
5
2025-10-13 • via Nuitee