Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Soundproof rooms
Car hire
See all facilities

Review Highlights

Pros:
Great location
Clean and spacious rooms
Good value
Cons:
Rude staff
Cleanliness issues
Room ventilation problems

Categories

Cleanliness
7.81
Issues with cleanliness noted, particularly in the shower and room.
Service
8.78
Mixed sentiments; some staff were noted as rude, but overall service was typical for hotel standard.
Location
9.32
Great central location close to public transport and attractions.
Room Quality
7.27
Some rooms were noted as cold and poorly ventilated, affecting comfort.
Amenities
8.3
General amenities provided but had issues like broken bathroom features.
Value for Money
8.76
Good value for the central location and amenities.
Food and Beverage
8.31
Breakfast options available but not specifically mentioned.
Overall Experience
8.68
Overall a positive experience with some issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:22

Property Description

Central Location in Sofia
Located in the heart of Sofia, Maria Luisa by INTROVERT HOTELS offers a convenient stay near major attractions such as Cathedral Saint Alexandar Nevski and Ivan Vazov Theater.

Comfortable Rooms and Amenities
Enjoy air-conditioned rooms equipped with modern amenities like a flat-screen TV, safety deposit box, and free WiFi. The hotel also offers a shared lounge, terrace, and 24-hour front desk assistance.

Convenient Services
Take advantage of car rental services and a business centre during your stay. With bilingual staff fluent in Bulgarian and English, your needs are always met at Maria Luisa by INTROVERT HOTELS.

Ready to experience the best of Sofia? Book your stay now at Maria Luisa by INTROVERT HOTELS.

Important information:

Please, note that the housekeeping department is available only during daytime hours. Any reservations for rooms with extra beds, submitted after 16:00h in the arrival day there might be a delay in preparation, so please, allow us some time in advance to prepare for your arrival.This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOF

Location

Guest Reviews

8.4
Based on 1404 reviews
Cleanliness: 7.81
Service: 8.78
Location: 9.32
Room Quality: 7.27
Amenities: 8.3
Value for Money: 8.76
Food and Beverage: 8.31
Overall Experience: 8.68
G
Giuseppe • solo_traveller • it
9
Pros:

La vicinanza alla metro che ti porta direttamente all'aeroporto ed al centro per visitare i siti più importanti sono elementi fondamentali. Il rapporto qualità prezzo è ottimo ed è una struttura da consigliare ad un amico.
La stanza è arredata secondo criteri di praticità, modernità (molte prese) e soddisfa ogni necessità. Il tutto è studiato molto bene e penso che la mancanza della tendina al box doccia abbia un motivo ben preciso ma a proposito di ciò farei rispondere al proprietario.

Cons:

Nulla

2026-05-28 • via Nuitee
T
Tuğkan • solo_traveller • tr
10
2026-05-27 • via Nuitee
G
george • solo_traveller • bg
8
2026-05-27 • via Nuitee
C
Cagan • solo_traveller • tr
8
Pros:

Location is great. Hotel is good.

Cons:

For my room no windows makes it uncomfortable to have good air.

2026-05-27 • via Nuitee
D
Darek Str • solo_traveller • pl
5
Pokój 403 bez normalnego okna
Pros:

Wygodne łóżko.

Cons:

Bardzo duszne powietrze w pokojach.
Moj pokoj403 nie posiadal prawdziwego okna. Bylo nieotwierane z mleczną nieprzezroczystą szybą ktore wychodzi na wewnetrzny korytarz hotelowy. Brak o tym opisu w ofercie!

2026-05-26 • via Nuitee
I
Isabel • couple • at
8
2026-05-25 • via Nuitee
V
vivianameroni • solo_traveller • it
8
2026-05-25 • via Nuitee
C
ChloéTD • solo_traveller • fr
6
Pros:

L'emplacement

Cons:

La literie, le manque de volet aux fenêtres, la personne très désagréable que nous avons eue au téléphone, la salle de bain minable

2026-05-25 • via Nuitee
G
Gulcin • solo_traveller • cy
8
2026-05-24 • via Nuitee
A
Albena • solo_traveller • bg
10
Pros:

Тихо,спокойно и уютно място в сърцето на София.

Cons:

Аз пристигнах късно вечерта и навсякъде беше тъмно в хотела. Когато отворих стаята си си също беше тъмно и ми отне време да намеря ключовете за осветление. Ще бъде по-добре с фото клетка и сензори самото осветление.

2026-05-24 • via Nuitee
E
Ewelina • couple • pl
7
2026-05-23 • via Nuitee
S
Sara • couple • it
7
Fuga di tre giorni in centro sofia
Pros:

La posizione dell’hotel, il codice di accesso, i lockers per i bagagli

Cons:

Dimensioni della stanza, il piatto doccia perdeva e bagnava il pavimento

2026-05-22 • via Nuitee
B
Balkanlı Ay • solo_traveller • tr
9
2026-05-21 • via Nuitee
S
SandorDeLacroix • solo_traveller • de
8
2026-05-21 • via Nuitee
K
Kiril • couple • bg
9
Great hotel with great location
Pros:

Clean, great, comfortable

Cons:

Access to fresh air

2026-05-21 • via Nuitee
J
Javier • solo_traveller • es
3
Muy sucio, bien ubicado
Pros:

La localización era muy buena y la habitación suite era grande.

Cons:

La habitación y otras zonas comunes estaban muy sucias. La habitación tiene moqueta que ya se por sí no me gusta, pero además estaba sucia. Movimos el sofá donde dormiría mi hija para que la pared le hiciera de barrera y lo que había debajo mostraba que ahí no se había limpiado en meses. Los alféizares de las ventanas llenos de polvo, una mesa con manchas de tomate o algo parecido, los azulejos de la ducha amarillos de la suciedad y las paredes del baño llenas de manchas y pelos.
Otras zonas comunes, como una ventana que hay bajando las escaleras con una capa de polvo de semanas.
Pasamos dos noches en este hotel y después de la primera noche llamamos al número de atención que hay en recepción, porque no hay personal 24h. Le comentamos este problema y que por favor mandaran a alguien a limpiar la habitación durante el día, indicándole varios de los problemas como la suciedad debajo del sofá, los alféizares de las ventanas, y los azulejos del baño.
Cuando llegamos la noche del segundo día, habían hecho las camas, pero no habían limpiado NADA.

2026-05-19 • via Nuitee
S
Sara Epifânio • extended_group • pt
8
Lovely and central stay in Sofia
Pros:

A fantastic stay with great value for money. We would definitely come back.
The location is spot on: right on Tolerance Square, yet surprisingly quiet for the city centre, with public transport right at the door. The hotel itself has a great vibe — spacious, clean and well-kept.
Our room was very generous in size, with a comfortable queen bed and a couch that slept a third person. The walls are not the thickest, but it never caused any real issues during our stay.
Check-in was fully contactless: we received all the instructions and door codes online in advance, which made arrival seamless. There was still always someone at reception when needed, though not on Sundays. A nice touch: complimentary coffee and water available throughout the stay. Another nice touch: lockers to leave our luggage after check-out.
Overall, excellent price-to-quality ratio and a hotel we would happily return to.

Cons:

Nothing to note, as it met expectations. It's an economic stay, do not expect luxury, but it has all the basic you need for a comfortable stay.

2026-05-19 • via Nuitee
G
Gökçe • couple • tr
9
2026-05-18 • via Nuitee
N
Necati Çetinkaya • solo_traveller • tr
8
Pros:

It had Smart system. I like it.

Cons:

Coffee machine works until 16:00 at reception.

2026-05-18 • via Nuitee
A
Angela • solo_traveller • it
8
2026-05-18 • via Nuitee