The Shelburne Sonesta New York

Hotels
•
Sonesta Hotels
9 (3279 reviews)
303 Lexington Avenue , New York , US

Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Cons:
Street noise
Needs furniture update
No response to requests

Categories

Cleanliness
8.39
Some reviews mentioned cleanliness issues with room facilities.
Service
9.86
Multiple reviews highlighted friendly and accommodating staff.
Location
9.4
Excellent location mentioned in several reviews.
Room Quality
8.35
Some furniture appeared tired; general room size was appreciated.
Amenities
8.88
Positive mentions of amenities like the rooftop bar.
Value for Money
8.84
Perceived good value considering location and amenities.
Food and Beverage
8.89
Great comments on the rooftop bar's food and cocktails.
Overall Experience
9.36
Overall positive sentiment reflecting great stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:47

Property Description

Prime Location in Murray Hill Neighborhood

Luxurious Amenities and Services

Near Major Attractions

Experience the ultimate stay at The Shelburne Sonesta New York, conveniently located just steps away from Grand Central Station. Indulge in comfort with spacious guest rooms featuring modern amenities like kitchenettes, flat-screen TVs, and cozy seating areas. Stay active at the 24-hour fitness center or catch up on work at the business center. With the Empire State Building and United Nations Headquarters nearby, exploring iconic landmarks is a breeze. Don't miss out on the convenience of the grocery shopping service and proximity to attractions like Rockefeller Center and the Museum of Modern Art. Book now for an unforgettable New York City getaway.

Important information:

The resort fee includes:

- $10 daily cupboard credit
- Premium wireless internet access for all your devices
- Unlimited local/national calls
- 24/7 fitness center access
- One-time $15 Dry Cleaning Service credit for your stay
- Must be redeemed daily and cannot roll over. Not valid on day of departureGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Location

Property Accessibility

Total Disability Score: 67.86
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Regular
  • Entrance Door Width: 136
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 11
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

9
Based on 3279 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 9.36
T
Tracey • couple • ca
8
2026-09-19 • via Nuitee
D
Dadon • solo_traveller • es
8
2026-09-17 • via Nuitee
I
Ingrid • couple • pr
10
2026-09-17 • via Nuitee
J
Jurgita • couple • lt
10
2026-09-15 • via Nuitee
L
Logan • couple • ca
7
A decent option at a fair price
Pros:

Room was large for NYC with plenty of room for luggage, and a full length mirror which I always appreciate. The hotel had nice common areas. The rooftop bar and views were nice. Staff were all friendly. Location is good - walking distance to Grand Central, and walkable or an easy subway ride to everywhere we wanted to go.

Cons:

Despite its size, our room had only one bedside table. The lighting wasn’t great, and the room felt a bit drab, dark and dingy. We were on the second floor with frosted glass windows which likely added to the overall drab feeling. Rooms could use a refresh.

2026-09-15 • via Nuitee
A
Aleksei • family_with_children • es
10
2026-09-14 • via Nuitee
J
Judith • couple • gb
7
2026-09-14 • via Nuitee
A
Annalise • solo_traveller • us
10
Great place to stay in NYC
Pros:

It was a great hotel and very conveniently located. The staff was very friendly and helpful. Only a few blocks to the subway and walking distance to lots of things. The attached restaurant was also great.

Cons:

A bit pricey and the shower drained a bit slowly.

2026-09-12 • via Nuitee
W
Wylander • family_with_children • us
9
Excellent location and great place to stay in NYC
Pros:

Great location, big space, great amenities and restaurants. The staff was nice and very helpful. Most of all, we liked that they cleaned the room everyday. Most hotels don’t do that anymore. It was nice to come home everyday with fresh towels, a made bed, and the trash take away.

Cons:

Nothing. It was all good

2026-09-12 • via Nuitee
S
Silmary Alvim • solo_traveller • br
8
Conforto e excelente localização.
Pros:

Quarto espaçoso e bem equipado. Cama confortavel. Excelente localização.

Cons:

Hotel antigo. Preciso de reparos e troca de moveis. Toalhas gastas. Chuveiro muito forte e sem regulação.

2026-09-10 • via Nuitee
C
Caralyn • solo_traveller • gb
8
Pros:

Comfy big rooms and beds.

Cons:

A lot of dirt and dust behind beside cabinet

2026-09-08 • via Nuitee
S
Samuel • couple • us
8
2026-09-07 • via Nuitee
D
Dr Keith • solo_traveller • us
10
2026-09-07 • via Nuitee
R
Rocco • solo_traveller • it
7
2026-09-06 • via Nuitee
A
A • family_with_children • gb
8
Great location and staff but let down by room facilities
Pros:

Great location. Good sized room. Great staff. Rooftop bar amazing views and drinks. Good ground floor restaurant.

Cons:

Coffee machine in our room was rancid - really weird but they changed it quickly. We were there for 3 nights and the room phone never worked, so we had to head 15 floors down to sort anything out.

2026-09-06 • via Nuitee
H
Hend • family_with_children • kw
8
College drop off.
Pros:

The room and bed sizes for NYC were great. Location close to many attarcation just walking, train or bus. The front desk staff was extremely friendly and helpful.

Cons:

A bit run down, photos were filtered, I think. Could be cleaner. Once, I was supposedly given clean towels, but they smelled weird.

2026-09-05 • via Nuitee
J
Jon • couple • us
10
2026-09-05 • via Nuitee
E
Erman • couple • tr
8
2026-09-04 • via Nuitee
J
Julia • couple • ca
8
Pros:

Good location. Quiet at night.

2026-09-04 • via Nuitee
E
Erman • couple • tr
9
Güzel Otel
Pros:

Yatak çok geniş ve konforlu. 15 dk yürüyerek çevrede bir çok yere gidilebiliyor. Temizlik her gün yapılıyor.

Cons:

Duşlar konforsuz. Sabit bir duş başlığı var o da eski ve kötü çalışıyor. Bunu düzeltmeli.

2026-09-04 • via Nuitee