The Shelburne Sonesta New York

Hotels
•
Sonesta Hotels
9 (3191 reviews)
303 Lexington Avenue , New York , us
+1 212-689-5200

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Children allowed
Pets allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Cons:
Street noise
Needs furniture update
No response to requests

Categories

Cleanliness
8.39
Some reviews mentioned cleanliness issues with room facilities.
Service
9.86
Multiple reviews highlighted friendly and accommodating staff.
Location
9.4
Excellent location mentioned in several reviews.
Room Quality
8.35
Some furniture appeared tired; general room size was appreciated.
Amenities
8.88
Positive mentions of amenities like the rooftop bar.
Value for Money
8.84
Perceived good value considering location and amenities.
Food and Beverage
8.89
Great comments on the rooftop bar's food and cocktails.
Overall Experience
9.36
Overall positive sentiment reflecting great stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:47

Property Description

Prime Location in Murray Hill Neighborhood

Luxurious Amenities and Services

Near Major Attractions

Experience the ultimate stay at The Shelburne Sonesta New York, conveniently located just steps away from Grand Central Station. Indulge in comfort with spacious guest rooms featuring modern amenities like kitchenettes, flat-screen TVs, and cozy seating areas. Stay active at the 24-hour fitness center or catch up on work at the business center. With the Empire State Building and United Nations Headquarters nearby, exploring iconic landmarks is a breeze. Don't miss out on the convenience of the grocery shopping service and proximity to attractions like Rockefeller Center and the Museum of Modern Art. Book now for an unforgettable New York City getaway.

Important information:

The resort fee includes:

- $10 daily cupboard credit
- Premium wireless internet access for all your devices
- Unlimited local/national calls
- 24/7 fitness center access
- One-time $15 Dry Cleaning Service credit for your stay
- Must be redeemed daily and cannot roll over. Not valid on day of departureGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 75 per day.

Location

Property Accessibility

Total Disability Score: 67.86
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Regular
  • Entrance Door Width: 136
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 11
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

9
Based on 3191 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 9.36
S
Sarah • couple • sa
10
خيال
Pros:

الموظفين متعاونين جدا خصوصا ماكس كان رائع بما تعنيه الكلمه شكرا لكم ولي رجعه لهذا الاوتيل

2026-07-25 • via Nuitee
S
Sandrine • family_with_children • ch
9
Très bon emplacement pour visiter à pieds !
Pros:

La situation était au top pour visiter. Environ 20 minutes à pieds de tout !

2026-07-24 • via Nuitee
Y
Yuval • solo_traveller • il
9
2026-07-24 • via Nuitee
M
Muskan • solo_traveller • us
9
2026-07-23 • via Nuitee
C
Carvajal • family_with_children • ca
8
2026-07-23 • via Nuitee
T
Tommia • couple • us
8
2026-07-20 • via Nuitee
C
Charlotte • family_with_children • fr
8
We would definitely recommend the hotel to friends & family!
Pros:

The location was perfect as a family, within walking distance to many tourist sites & attractions and the subway, but not in the noisy hub. Lovely rooftop bar (adults only), the use of a fitness room, and the beds were comfortable. The staff at the front door were very helpful and friendly with the kids, happy to call a cab & give advice.

Cons:

No water provided in the room or at reception (you had to fill up bottles in the fitness center). They changed the towels too often despite us asking not to (not environmentally friendly), the sliding door of the bathroom did not provide any intimacy (there was a large gap between the door & the wall). Housekeeping regularly turned the AC down to 60 even though we had it on 76!

2026-07-20 • via Nuitee
S
Susan • solo_traveller • us
2
Very disappointing. I will no longer stay there or recommend it.
Cons:

I used to stay at the Shelburne regularly before COVID—it was my hotel of choice. Now it’s dark, dingy, and visibly rundown. I couldn't even close the drain in the tub to take a bath—it didn't work. It's a sad, down-at-the-heels property that used to be light, energetic, and fun.

2026-07-18 • via Nuitee
S
SFMMR • solo_traveller • us
10
Pros:

Great welcoming staff. Quiet room and comfortable bed with high quality sheets. Very clean. Two restaurants, one on bar/restaurant Village Green Rooftop with spectacular views -- reservations strongly suggested. Another and one with a nice menu on the first floor. Several blocks from Grand Central Station and Bryant Park, but in the quieter Murray Hill, which is one of our favorite neighborhoods in the city. Watched World Cup at the Junction Bar down the street. Returned as that was a good spot for futbal and cocktails. Walked to the Morgan Library on our last day, just 3 blocks away.Staff stored our luggage and ordered a car. Would definitely stay here again. Great lobby.

Cons:

Hotel prices in NYC are simply expensive. But this hotel was well priced compared to others in Midtown.

2026-07-16 • via Nuitee
A
Avshalom • couple • il
9
2026-07-16 • via Nuitee
M
Maurits • family_with_children • nl
8
Goede uitvalsbasis om New York te ontdekken
Pros:

Locatie is heel goed om manhattan te voet te doen, maar metro ligt ook vlakbij. Personeel heel vriendelijk
Bedden lagen lekker

Cons:

Kamers zijn ruim maar beetje gedateerd.

2026-07-16 • via Nuitee
V
Vladislav • solo_traveller • il
10
2026-07-15 • via Nuitee
A
Angela • family_with_children • us
8
2026-07-15 • via Nuitee
K
Kadir kaan • extended_group • tr
8
2026-07-15 • via Nuitee
J
Jennifer • family_with_children • ca
9
Our room was so much larger than expected. I was so happy with our stay!
Pros:

There was a bit of a walk to get to Times Square and Broadway with two small children.

Cons:

I think the tub was quite shallow, which made it feel a bit dated. Otherwise everything looked and felt amazing!

2026-07-14 • via Nuitee
O
Oren • family_with_children • il
9
2026-07-14 • via Nuitee
A
amit • solo_traveller • il
9
Pros:

Service with a smile. Spacious room. Comfortable bed.
Convenient location.
We had a problem one of the nights. The team took responsibility, passed on
Problems happen. Gives a good rating

2026-07-14 • via Nuitee
J
Javier • extended_group • es
9
Zona muy tranquila y bien ubicada para disfrutar Manhattan
Pros:

Su ubicación y tamaño habitación

Cons:

N/A

2026-07-13 • via Nuitee
J
JASMINE • solo_traveller • us
4
Pros:

My room was on second level very musty.

2026-07-12 • via Nuitee
T
toby • couple • us
7
Delighted we chose this hotelo over others and I'd stay again.
Pros:

Room size is excellent for Manhattan and sacrificing a little on location did not impact our stay as we were mostly focused on downtown and midtown. The rooftop terrace/bar is excellent with good seating options and great views.

Cons:

The hotel is a little tired/dated but not in an overtly inconvenient manner. It does represent excellent value for money for anyone visiting the city and knowing that the room and hotel function soleley as a base for exploring.

2026-07-11 • via Nuitee