The Shelburne Sonesta New York

Hotels
•
Sonesta Hotels
9 (3180 reviews)
303 Lexington Avenue , New York , us
+12126895200

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Children allowed
Pets allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Cons:
Street noise
Needs furniture update
No response to requests

Categories

Cleanliness
8.39
Some reviews mentioned cleanliness issues with room facilities.
Service
9.86
Multiple reviews highlighted friendly and accommodating staff.
Location
9.4
Excellent location mentioned in several reviews.
Room Quality
8.35
Some furniture appeared tired; general room size was appreciated.
Amenities
8.88
Positive mentions of amenities like the rooftop bar.
Value for Money
8.84
Perceived good value considering location and amenities.
Food and Beverage
8.89
Great comments on the rooftop bar's food and cocktails.
Overall Experience
9.36
Overall positive sentiment reflecting great stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:47

Property Description

Prime Location in Murray Hill Neighborhood

Luxurious Amenities and Services

Near Major Attractions

Experience the ultimate stay at The Shelburne Sonesta New York, conveniently located just steps away from Grand Central Station. Indulge in comfort with spacious guest rooms featuring modern amenities like kitchenettes, flat-screen TVs, and cozy seating areas. Stay active at the 24-hour fitness center or catch up on work at the business center. With the Empire State Building and United Nations Headquarters nearby, exploring iconic landmarks is a breeze. Don't miss out on the convenience of the grocery shopping service and proximity to attractions like Rockefeller Center and the Museum of Modern Art. Book now for an unforgettable New York City getaway.

Important information:

The resort fee includes:

- $10 daily cupboard credit
- Premium wireless internet access for all your devices
- Unlimited local/national calls
- 24/7 fitness center access
- One-time $15 Dry Cleaning Service credit for your stay
- Must be redeemed daily and cannot roll over. Not valid on day of departureGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 75 per day.

Location

Property Accessibility

Total Disability Score: 67.86
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Regular
  • Entrance Door Width: 136
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 11
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

9
Based on 3180 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 9.36
D
Daniela • extended_group • hr
9
2026-07-02 • via Nuitee
O
Oratile • couple • us
10
Pros:

Location was really great

2026-07-01 • via Nuitee
M
Michael • couple • us
10
Pros:

Extremely helpful front desk manager when there was a reservation problem. Staff friendly and helpful, great rate through Booking.com, great location.

2026-06-30 • via Nuitee
H
Hayley • family_with_children • gb
10
2026-06-29 • via Nuitee
C
Chretienne • couple • nl
9
Heerlijk appartement in midtown met vriendelijk personeel.
Pros:

Vrijwel alles! De upgrade naar een appartement met uitzicht. Het supervriendelijke personeel bij de receptie

Cons:

De rooftop bar. Vreselijk arrogant jong personeel, we hebben niet een keer een drankje kunnen drinken vanwege continu private events. We werden direct van een stoel gejaagd terwijl er op dat moment bijna niemand anders was en er toentallen zitplaatsen vrij waren. Mochten alleen evt staand (!) iets drinken in een hoekje zonder uitzicht. Onwelkom gevoel terwijl we dit hotel ook geboekt hadden vanwege de rooftop. Blijkt dat die helemaal los staat van het hotel dus zij kunnen er niks aan doen.

2026-06-27 • via Nuitee
H
Hillary • couple • cr
9
2026-06-27 • via Nuitee
U
Uri • family_with_children • il
9
2026-06-27 • via Nuitee
S
Sekhar • family_with_children • in
8
old but centrally located, rooms good, although the sliding door to the toilet di close fully.
Pros:

location *****
Restaurant **** only 4 stars as we couldn't eat all their menu being vegetarians

Cons:

lighting , especially the entrance and common areas. Looks very dull old and tired. Was not inviting. But in contrast the rooms were good.

2026-06-25 • via Nuitee
A
Ahmad Siddiqi • family_with_children • sa
5
2026-06-24 • via Nuitee
K
Karin • couple • at
9
2026-06-23 • via Nuitee
A
ANDYRN43 • family_with_children • us
8
2026-06-23 • via Nuitee
S
Samuel • family_with_children • ca
10
2026-06-23 • via Nuitee
K
kit ling amy • couple • hk
10
2026-06-22 • via Nuitee
J
Juan Narváez • solo_traveller • pr
10
Pros:

A couple of street from Grand Central, very accesible.

Cons:

I don't have any bad things to say.

2026-06-21 • via Nuitee
L
Lopez Deschamps • family_with_children • us
7
2026-06-21 • via Nuitee
H
Hatice Aybike • couple • tr
6
2026-06-21 • via Nuitee
D
Danielle • couple • us
6
2026-06-18 • via Nuitee
B
Babu Venkat Giri prasad • family_with_children • us
9
Wonderful, peaceful
Pros:

Gym, cafe

Cons:

N/A

2026-06-17 • via Nuitee
M
Marcela • couple • us
10
Pros:

Excellent location, spacious room, clean.

Cons:

N/A

2026-06-17 • via Nuitee
U
Uk1010 • Family • Plymouth, Devon, England
2
Would be 5* but no return of deposit despite emails - formal complaint to Virgin Holidays UK - beware!
Pros:

Great hotel and location - what a shame this review is now going downhill!

It has been 16 days since we returned to the UK and our deposit for two rooms still have not been returned despite allowing reasonable time and messaging twice via their contact form. Interestingly there is no other way to contact the hotel unless you want to be charged international telephone rates.

Official complaint to Virgin Holidays UK now as booked through them.

Sonesta Hotel - manage your customer service and return monies. I’ll then be able to advise travellers of the lovely hotel you have - until then DO NOT STAY HERE!

2026-06-16 • via Tripadvisor