The Shelburne Sonesta New York

Hotels
•
Sonesta Hotels
9 (3092 reviews)
303 Lexington Avenue , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Cons:
Street noise
Needs furniture update
No response to requests

Categories

Cleanliness
8.39
Some reviews mentioned cleanliness issues with room facilities.
Service
9.86
Multiple reviews highlighted friendly and accommodating staff.
Location
9.4
Excellent location mentioned in several reviews.
Room Quality
8.35
Some furniture appeared tired; general room size was appreciated.
Amenities
8.88
Positive mentions of amenities like the rooftop bar.
Value for Money
8.84
Perceived good value considering location and amenities.
Food and Beverage
8.89
Great comments on the rooftop bar's food and cocktails.
Overall Experience
9.36
Overall positive sentiment reflecting great stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:47

Property Description

Prime Location in Murray Hill Neighborhood

Luxurious Amenities and Services

Near Major Attractions

Experience the ultimate stay at The Shelburne Sonesta New York, conveniently located just steps away from Grand Central Station. Indulge in comfort with spacious guest rooms featuring modern amenities like kitchenettes, flat-screen TVs, and cozy seating areas. Stay active at the 24-hour fitness center or catch up on work at the business center. With the Empire State Building and United Nations Headquarters nearby, exploring iconic landmarks is a breeze. Don't miss out on the convenience of the grocery shopping service and proximity to attractions like Rockefeller Center and the Museum of Modern Art. Book now for an unforgettable New York City getaway.

Important information:

The resort fee includes:

- $10 daily cupboard credit
- Premium wireless internet access for all your devices
- Unlimited local/national calls
- 24/7 fitness center access
- One-time $15 Dry Cleaning Service credit for your stay
- Must be redeemed daily and cannot roll over. Not valid on day of departureGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 75 per day.

Location

Property Accessibility

Total Disability Score: 67.86
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Regular
  • Entrance Door Width: 136
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 11
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

9
Based on 3092 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 9.36
K
Kymberly • couple • us
9
Overall stay was comfortable and staff was friendly, attentive and polite.
Pros:

Location

Cons:

Bathroom sink clogged several times

2026-05-23 • via Nuitee
O
Oleksandr • couple • ua
10
2026-05-22 • via Nuitee
B
bostongal • solo_traveller • us
9
Pleasant oasis in the middle of the City.
Pros:

Beautiful, very large suite, very clean and quiet. The AC is quiet and effective which is a rarity in NYC hotels. The proximity of a lovely rooftop bar (not affiliated directly with the hotel) was a pleasant surprise as was the cafe next door. The staff is terrific --the valet helped me hail a cab which I appreciated. The location is perfect--a modest walk to many sites and/or the subway. I liked being in a slightly calmer, more residential neighborhood (Murray Hill).

Cons:

It was definitely pricey but so is everything in NYC. This was one of the more affordable options I found online.

2026-05-22 • via Nuitee
E
Emma • extended_group • gb
7
Pros:

Comfortable beds

Cons:

Furniture was old, looked very outdated.

2026-05-21 • via Nuitee
M
Michele • couple • us
10
Super kind Staff and very nice room
Pros:

The massive room and the amazing staff

Cons:

N/A

2026-05-21 • via Nuitee
C
Cornelius • couple • nl
8
Helemaal prima.
Pros:

hygiëne en ligging

Cons:

Had liever ander ontbijt gehad. Nu soort van a la carte met weinig keus. Buffet verwacht maar was er niet.

2026-05-20 • via Nuitee
J
jamie • extended_group • gb
8
Low expectations, was bowled over with what we got. Will stay again
Pros:

Location, cleanliness, modern

2026-05-20 • via Nuitee
L
Larisa • extended_group • us
10
2026-05-19 • via Nuitee
E
Eliza • couple • us
10
Pros:

The staff!

2026-05-19 • via Nuitee
J
Jeroen • solo_traveller • nl
8
2026-05-18 • via Nuitee
M
Mariajo • couple • es
10
Excelente ubicación para un excelente hotel
Pros:

Excelente ubicación, con bonito diseño y buen servicio de habitaciones, además las habitaciones son amplias y con vistas a la ciudad. Personal muy amable que hacen que la estancia sea maravillosa

Cons:

La cafetera, sería más cómoda y mejor café una de sistema de cápsulas

2026-05-18 • via Nuitee
K
Krissa • solo_traveller • ph
8
2026-05-18 • via Nuitee
Z
Zuzana Nash • solo_traveller • sk
10
Pros:

This was everything I hoped for and some more. Spacious clean rooms with decent view. Hotel has a charm, good restaurant and amazing roof top bar with view. Location is great, walking distance to many sights, metro station. Internet was strong enough for a work. Overall very recommended.

2026-05-17 • via Nuitee
P
Philip • couple • gb
10
Peaceful
Pros:

Position location

Cons:

Location

2026-05-16 • via Nuitee
D
DIMITRIOS • couple • gr
10
Pros:

The size of the room, the location

2026-05-15 • via Nuitee
F
Filippo • family_with_children • nl
9
2026-05-15 • via Nuitee
M
MONICA INES • extended_group • cl
10
Pros:

El tamaño de las habitaciones fue privilegiado para Manhattan

2026-05-14 • via Nuitee
L
Lucilla • couple • it
10
2026-05-14 • via Nuitee
E
Ekaterina • solo_traveller • pl
10
Pros:

great location, comfortable room

Cons:

nothing, everything was ok

2026-05-13 • via Nuitee
B
Barbara • family_with_children • pl
10
Great location and spacious family room, much bigger than typical NYC hotel rooms.”
Pros:

Great location in Midtown with easy access to Grand Central and many NYC attractions. The family room was noticeably larger than the average NYC hotel room, which made the stay much more comfortable with kids. Friendly and helpful staff, clean rooms, and very good value for money.

2026-05-13 • via Nuitee