The Shelburne Sonesta New York

Hotels
•
Sonesta Hotels
9 (3141 reviews)
303 Lexington Avenue , New York , us

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Cons:
Street noise
Needs furniture update
No response to requests

Categories

Cleanliness
8.39
Some reviews mentioned cleanliness issues with room facilities.
Service
9.86
Multiple reviews highlighted friendly and accommodating staff.
Location
9.4
Excellent location mentioned in several reviews.
Room Quality
8.35
Some furniture appeared tired; general room size was appreciated.
Amenities
8.88
Positive mentions of amenities like the rooftop bar.
Value for Money
8.84
Perceived good value considering location and amenities.
Food and Beverage
8.89
Great comments on the rooftop bar's food and cocktails.
Overall Experience
9.36
Overall positive sentiment reflecting great stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:47

Property Description

Prime Location in Murray Hill Neighborhood

Luxurious Amenities and Services

Near Major Attractions

Experience the ultimate stay at The Shelburne Sonesta New York, conveniently located just steps away from Grand Central Station. Indulge in comfort with spacious guest rooms featuring modern amenities like kitchenettes, flat-screen TVs, and cozy seating areas. Stay active at the 24-hour fitness center or catch up on work at the business center. With the Empire State Building and United Nations Headquarters nearby, exploring iconic landmarks is a breeze. Don't miss out on the convenience of the grocery shopping service and proximity to attractions like Rockefeller Center and the Museum of Modern Art. Book now for an unforgettable New York City getaway.

Important information:

The resort fee includes:

- $10 daily cupboard credit
- Premium wireless internet access for all your devices
- Unlimited local/national calls
- 24/7 fitness center access
- One-time $15 Dry Cleaning Service credit for your stay
- Must be redeemed daily and cannot roll over. Not valid on day of departureGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 75 per day.

Location

Property Accessibility

Total Disability Score: 67.86
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Regular
  • Entrance Door Width: 136
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 11
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

9
Based on 3141 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 9.36
M
Margaret • couple • us
9
A perfect choice near Grand Central Terminal.
Pros:

The rooms we were given were large, quiet, comfortable, and attractively decorated - apparently a complimentary upgrade which was very much appreciated. The bed was extremely comfortable, the climate control and wifi very good. As we were traveling through Grand Central Terminal, the location was very convenient for our purposes. I ate breakfast (not included) in the hotel's restaurant; service, environment, and food were good and reasonably priced.

Cons:

The lighting is atmospheric but a bit dark, in the lobby as well as the rooms.

2026-06-13 • via Nuitee
L
LaTai • couple • us
9
It was a great stay. I would stay again
Pros:

Excellent location

Cons:

Terrible view from my room

2026-06-13 • via Nuitee
R
Robert • couple • us
10
2026-06-13 • via Nuitee
V
Valentina • family_with_children • it
10
Eccellete.
Pros:

Tutto

Cons:

Nulla

2026-06-13 • via Nuitee
K
Kelly • family_with_children • us
9
Great - would stay here again.
Pros:

Great location - just a few minutes away from Grand Central station in a relatively mellow neighborhood. The room was quite spacious and the bed was comfortable. Friendly staff.

2026-06-12 • via Nuitee
L
Lindsay • family_with_children • ca
8
2026-06-11 • via Nuitee
J
Jeff • solo_traveller • us
10
Pros:

The staff was very friendly and accommodating. Our room was ready 3 hours earlier than expected. Plus, we received a free upgrade

Cons:

Great stay, no complaints

2026-06-11 • via Nuitee
S
Saskia • solo_traveller • es
5
A bit disappointed by the hotel's lack of transparency regarding the item I left behind.
Pros:

The room was clean and spacious, location was great, lots of food options nearby. Every day you can choose 2 food or drink items for free from a pantry located in the lobby.

Cons:

Not a lot of amenities in the bathroom, which for a hotel that charges 300 a night was disappointing.
I also left something behind which I called for the same evening so i could pick it up the next day as I was still in Manhattan, I just changed location for "work" convenience, but apparently no one found anything, I travelled with one small trolly, and it wasn't with me, so the only logical option was that I left it behind, but the reception told me no one saw anything, which again was disappointing for a hotel that categorize itself as an upper-midscale or 4-star hotel.

2026-06-11 • via Nuitee
A
Annette • family_with_children • de
8
2026-06-11 • via Nuitee
M
MARYANN • couple • au
9
It was a lovely hotel and a lovely area, staff with fabulous,
Pros:

The proximity was to everything
The staff they were very helpful

Cons:

That for the price it should’ve been some breakfast included
Even if it was a small breakfast box

2026-06-10 • via Nuitee
N
Nesli • solo_traveller • tr
5
2026-06-10 • via Nuitee
V
Victoria • extended_group • us
7
Good enough but I expected more
Pros:

The bed was extremely comfortable. I like the look and vibe of the place. The rooftop bar/restaurant and the ground floor restaurant were both really nice. Particularly the rooftop had some great views. I love that you got 2 free snacks each day.

Cons:

The room was on a low floor so we heard more street than we wanted. The toilet didn't work when we arrived and we had to get maintenance to come up twice. There were a lot of scuff marks on the furniture. There wasn't really a train station super close. Probably 10 minute walk. There was no water station, bottled waters in the room or ice machines on the floor.

2026-06-10 • via Nuitee
J
Janine • solo_traveller • br
1
Cons:

O hotel cancelou minha reserva alegando no show dentro das primeiras 24 horas da minha reserva. Meu vôo chegou pela manhã e a reserva se encerraria apenas 12h, mas o hotel cancelou minha reserva no dia anterior sem nenhuma comunicação prévia ou tentativa de contato. A postura da atendente foi péssima e se recusaram a atestar meu horário de chegada ao hotel. Recomendo evitar esse hotel.

2026-06-10 • via Nuitee
S
simona • solo_traveller • it
8
2026-06-09 • via Nuitee
A
Adriana • solo_traveller • mx
10
Hospedate en Sonesta Shelburne
Pros:

El trato del personal, así como la ubicación fue excelente.

Cons:

Todo bien

2026-06-09 • via Nuitee
I
Ivold • couple • us
9
2026-06-08 • via Nuitee
M
Monia • family_with_children • be
7
Pros:

Centrally located with spacious and clean rooms aspecially for NYC standards ; I had a nice stay.

Cons:

The room smelled like marijuana when we arrived, I understand it is legal in NY, but smoking shouldn't be allowed inside. The furniture is old and needs to be updated or restored.
We got a room on the 4th floor right next to some aircon units and it was just too noisy.
I don't understand the whole 10$ cupboard credit/night, just make the room 10$/night cheaper and we will get our snacks elsewhere...

2026-06-08 • via Nuitee
T
Tzur • solo_traveller • il
8
מלון חמוד מאוד, שווה את המחיר
Pros:

מיקום מעולה במידטאון, 8 דקות הליכה מהתחנה המרכזית Grand Central, ניקיון מצוין של החדר בכל יום, חדר גדול ומרווח מאוד, אנשי צוות נחמדים ועוזרים

Cons:

המקלחת מיושנת, הזרם חלש, חוץ מזה הכול היה טוב

2026-06-07 • via Nuitee
A
Adriana • couple • br
8
Bom custo benefício para os padrões de NY.
Pros:

Cama muito confortável e quarto silencioso. O hotel tem um restaurante muito bom embaixo, servindo café da manhã almoço e jantar, e um Rooftop agradável. Fica em midtwon mas numa parte menos movimentada.

Cons:

Como muitos hotéis americanos, o quarto tinha carpete e a limpeza sempre deixa a desejar. Nao tem roupão nem chinelo, nem amenities no banheiro a nao ser o básico. Chuveiro com pouca pressão e dentro da banheira com cortina de plástico. Nenhuma flexibilidade para Early check in ou late check out.

2026-06-07 • via Nuitee
J
John • extended_group • us
10
2026-06-06 • via Nuitee