Crowne Plaza Torreon by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.7 (236 reviews)
Boulevard Torreon-Matamoros 4050 , Torreón , mx

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean rooms
Comfortable beds
Friendly staff
Good food and beverage options
Cons:
Amenities not functioning
Long wait times for elevators
Location may not be convenient for all guests

Categories

Cleanliness
8.65
Most reviews mentioned clean rooms, however, there were concerns about amenities being out of service.
Service
8.95
Service was generally praised, with staff being attentive and friendly, despite isolated incidents.
Location
8.65
Location was deemed adequate but slightly distant from the city center, requiring a car.
Room Quality
8.75
Rooms received high praise for comfort and cleanliness, contributing positively to the overall experience.
Amenities
8.35
Some amenities were found lacking or non-functional, affecting guests' expectations.
Value for Money
8.85
Value perceived as good, though high marks were dependent on amenities functioning as advertised.
Food and Beverage
8.65
Breakfast and restaurant services were highlighted positively by several guests.
Overall Experience
8.75
Overall experience was largely positive, though some specific issues affected overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:48

Property Description

Luxurious Amenities
Experience ultimate relaxation at Crowne Plaza Torreon with a spa, indoor pool, gym, and hydromassage bath. Indulge in rejuvenating treatments and unwind in the sauna.

Gourmet Dining
Savor international buffet meals at Las Ventanas restaurant or enjoy light meals and drinks at the lobby bar and café. Culinary delights await to satisfy your cravings.

Convenient Location
Ideally located just 6 km from Torreon Airport, with popular attractions like Cristo de las Noas Statue nearby. Enjoy the convenience of free Wi-Fi, air-conditioned rooms, and free parking during your stay.

Book now to elevate your travel experience at Crowne Plaza Torreon!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: TRC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 236 reviews
Cleanliness: 8.65
Service: 8.95
Location: 8.65
Room Quality: 8.75
Amenities: 8.35
Value for Money: 8.85
Food and Beverage: 8.65
Overall Experience: 8.75
S
Sandra • solo_traveller • us
10
Pros:

Location, cleaning and front desk service is the best !

2026-06-18 • via Nuitee
A
Abril • solo_traveller • mx
10
2026-06-18 • via Nuitee
L
Leopoldo • solo_traveller • mx
8
2026-06-17 • via Nuitee
L
Leopoldo • solo_traveller • mx
8
Pros:

Ubicación y el desayuno

Cons:

Falta de botellas de agua en el cuarto.

En el baño, las botellas de shampoo. Jabón, etcétera. Sin soporte adecuado.... letras muy pequeñas para indicar contenido y sucias

2026-06-16 • via Nuitee
L
Lourdes • solo_traveller • us
9
2026-06-10 • via Nuitee
A
Angela • couple • us
7
Everything was lovely and very comfortable just not good food.
Pros:

It was very clean
Structured
Easy to communicate

Cons:

Food had no taste.
It looked very appetizing but Ive tasted better at food stalls outside

2026-06-07 • via Nuitee
A
AGUIRRE SOTELO • couple • mx
10
EXCELENTE
Pros:

EXELENTE Y LA VERDAD TODOS LOS PLATILLOS QUE COMIMOS MUY RICOS

2026-05-25 • via Nuitee
C
Castro rivera • solo_traveller • mx
10
2026-05-18 • via Nuitee
M
Muller Francisco • solo_traveller • mx
10
todo el servicio en generar fue bueno
Pros:

bueno el desayuno
excelente servicio

Cons:

todo me gusto
fue un excelente servicio

2026-04-27 • via Nuitee
M
Medina • solo_traveller • us
10
2026-04-17 • via Nuitee
P
Paula • solo_traveller • co
9
2026-04-13 • via Nuitee
J
Juan Antonio • solo_traveller • mx
9
2026-04-12 • via Nuitee
J
Juan Antonio • family_with_children • mx
10
Pros:

La Habitación es amplia y cómoda

Cons:

Que aún está en Remodelación Pero entiendo que es para mejorar

2026-04-12 • via Nuitee
I
itzel • family_with_children • mx
1
Cons:

no está habilitado el restaurant y la alberca

2026-04-11 • via Nuitee
I
interial • extended_group • mx
10
EXCELENTE
Pros:

ME AGRADO QUE TUVIERAN DISPONIBLE TRANSPORTE PARA LA GENTE QUE VIAJAMOS PARA CORRER MARATON LALA, EXCELENTE PLUS DEL HOTEL

2026-04-08 • via Nuitee
M
Mendez • family_with_children • mx
10
Excelente
Pros:

Todo excelente
Personal del restaurante excelente

Cons:

Que estaban remodelando

2026-04-06 • via Nuitee
J
Jesus gerardo • couple • mx
10
Pros:

Cama, atención del personal y alberca

Cons:

Q el restaurante estaba en remuneración y el temporal estaba saturadisimo

2026-03-19 • via Nuitee
R
Roy • couple • mx
9
ESCELLENT!!
Pros:

Breakfast was EXCELLECT, loved the menudo and fruit and juices ...... waiters were so proactive and the music was exceptional ...... clean rooms ...... hotel is well located. Even the remodeling makes me want to go back to see what is looks like when the changes are complete.

Cons:

Senior or U.S. military discount could apply, ha! ha!

2026-03-16 • via Nuitee
E
Ernesto • family_with_children • mx
9
Pros:

Comodidad

Cons:

.

2026-03-14 • via Nuitee
S
Smith • family_with_children • mx
10
Pros:

Todo el personal super amable, instalaciones limpias y el restaurante muy rico todo!!!

2026-03-14 • via Nuitee