Crowne Plaza Torreon by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.7 (255 reviews)
Boulevard Torreon-Matamoros 4050 , Torreón , mx
+52 871 729 9600

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms
Comfortable beds
Friendly staff
Good food and beverage options
Cons:
Amenities not functioning
Long wait times for elevators
Location may not be convenient for all guests

Categories

Cleanliness
8.65
Most reviews mentioned clean rooms, however, there were concerns about amenities being out of service.
Service
8.95
Service was generally praised, with staff being attentive and friendly, despite isolated incidents.
Location
8.65
Location was deemed adequate but slightly distant from the city center, requiring a car.
Room Quality
8.75
Rooms received high praise for comfort and cleanliness, contributing positively to the overall experience.
Amenities
8.35
Some amenities were found lacking or non-functional, affecting guests' expectations.
Value for Money
8.85
Value perceived as good, though high marks were dependent on amenities functioning as advertised.
Food and Beverage
8.65
Breakfast and restaurant services were highlighted positively by several guests.
Overall Experience
8.75
Overall experience was largely positive, though some specific issues affected overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:48

Property Description

Luxurious Amenities
Experience ultimate relaxation at Crowne Plaza Torreon with a spa, indoor pool, gym, and hydromassage bath. Indulge in rejuvenating treatments and unwind in the sauna.

Gourmet Dining
Savor international buffet meals at Las Ventanas restaurant or enjoy light meals and drinks at the lobby bar and café. Culinary delights await to satisfy your cravings.

Convenient Location
Ideally located just 6 km from Torreon Airport, with popular attractions like Cristo de las Noas Statue nearby. Enjoy the convenience of free Wi-Fi, air-conditioned rooms, and free parking during your stay.

Book now to elevate your travel experience at Crowne Plaza Torreon!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: TRC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 255 reviews
Cleanliness: 8.65
Service: 8.95
Location: 8.65
Room Quality: 8.75
Amenities: 8.35
Value for Money: 8.85
Food and Beverage: 8.65
Overall Experience: 8.75
M
Monica Isabel • solo_traveller • pa
7
Nice hotel
Pros:

Clean

2026-08-04 • via Nuitee
R
Regina • family_with_children • mx
6
2026-08-02 • via Nuitee
G
Gladis • solo_traveller • mx
10
Pros:

Su atención.

Cons:

No pude comunicarme por whast app

2026-07-16 • via Nuitee
G
Gerardo • couple • mx
10
2026-07-14 • via Nuitee
C
Castro rivera • solo_traveller • mx
10
2026-07-14 • via Nuitee
C
Castro rivera • solo_traveller • mx
10
Pros:

Él servicio

2026-07-14 • via Nuitee
T
TIRSO LEONARDO • solo_traveller • mx
10
Pros:

Todo

Cons:

Nada

2026-07-10 • via Nuitee
O
Oscar • solo_traveller • mx
8
2026-07-10 • via Nuitee
L
Luis Enrique • solo_traveller • mx
10
Excelente
Pros:

El bar y el trato del personal es impecable

Cons:

No tuve problemas

2026-06-30 • via Nuitee
B
Bosquez • solo_traveller • mx
10
2026-06-26 • via Nuitee
S
Sandra • solo_traveller • us
10
Pros:

Location, cleaning and front desk service is the best !

2026-06-18 • via Nuitee
A
Abril • solo_traveller • mx
10
2026-06-18 • via Nuitee
L
Leopoldo • solo_traveller • mx
8
2026-06-17 • via Nuitee
L
Leopoldo • solo_traveller • mx
8
Pros:

Ubicación y el desayuno

Cons:

Falta de botellas de agua en el cuarto.

En el baño, las botellas de shampoo. Jabón, etcétera. Sin soporte adecuado.... letras muy pequeñas para indicar contenido y sucias

2026-06-16 • via Nuitee
L
Lourdes • solo_traveller • us
9
2026-06-10 • via Nuitee
A
Angela • couple • us
7
Everything was lovely and very comfortable just not good food.
Pros:

It was very clean
Structured
Easy to communicate

Cons:

Food had no taste.
It looked very appetizing but Ive tasted better at food stalls outside

2026-06-07 • via Nuitee
A
AGUIRRE SOTELO • couple • mx
10
EXCELENTE
Pros:

EXELENTE Y LA VERDAD TODOS LOS PLATILLOS QUE COMIMOS MUY RICOS

2026-05-25 • via Nuitee
C
Castro rivera • solo_traveller • mx
10
2026-05-18 • via Nuitee
M
Muller Francisco • solo_traveller • mx
10
todo el servicio en generar fue bueno
Pros:

bueno el desayuno
excelente servicio

Cons:

todo me gusto
fue un excelente servicio

2026-04-27 • via Nuitee
M
Medina • solo_traveller • us
10
2026-04-17 • via Nuitee