Mercure Clear Mountain Lodge

No parking on arrival due to a wedding maybe this could have been mentioned when we booked that parking is not guaranteed.
Food was luke warm for dinner
Waited over 90 mins for breakfast and it was also luke warm. Minimal staff seemed to be on and things seemed to be disorganised.

Unfortunately, our experience was extremely disappointing, particularly considering we spent around $20,000 on my sister’s wedding at this venue.
We had family and friends who travelled hours to attend the wedding, with more than 20 guests also booking rooms at the venue for the night. Given the importance of the occasion and the effort everyone made to be there, we expected a high level of service and hospitality. Sadly, that was not what we experienced.
The views were beautiful, and the wedding planner was absolutely amazing on the day. She went above and beyond to make sure everything ran smoothly and was genuinely the highlight of our experience.
Unfortunately, the experience with management and a number of staff was very different. We found the staff to be rude, dismissive and unprofessional throughout the night. I personally witnessed the General Manager yelling at staff, as well as speaking rudely to other guests who were trying to raise legitimate complaints.
The service was also extremely slow. We waited over 40 minutes for drinks, and the following morning our drinks didn't arrive until after we had finished breakfast.
When I raised my concerns with the General Manager, she told me to my face that she "wouldn't be so rude if the guest wasn't rude." This was simply not the case, and I found the comment completely inappropriate and unprofessional.
What made this even more disappointing was hearing similar complaints from our own family and friends who had travelled hours to attend the wedding and stayed overnight. Many of our 20+ guests who booked rooms also commented on the rude treatment they received from the General Manager.
The cleanliness and basic room amenities were also disappointing. Our room had no water jug or bottled water in the fridge, no garbage bags and no proper bin for rubbish.

The facilities opening hours weren’t great and staff not very accomodating.

Shocked you could not avoid hazardous steps. Access to room to avoid numerous, steep stairs/steps was a dangerous neglected path with several trip hazards faintly coloured and invisible in the darkness. Poor lighting for night. Steps from the path to the car park were sloped and you stepped off onto a slope. The rail was thick, triangular splintered wood.
It all felt very hazardous and frankly terrible from a safely point of view.
We are shocked the place is functioning with those neglected issues.
The service in the restaurant was incredibly slow even when not busy; overwhelming for the one hardworking waiter and one staff in the kitchen. Several dishes were served barely warm.
There was no switch for the fan in the bathroom.

Long wait times for the restaurant for both dinner and breakfast. They seem to be understaffed

Numerous requests for assistance with internet connection went unheeded. The Accor internet log on system failed to offer the supposed connection options. Excuse was that the room had just been upgraded......and no one checked the TV and internet? Also left to carry heavy suitcases down steep stairs with no assistance. Breakfast service very slow.

Room wasn’t clean on arrival found bits of stuff around bedside

Price of food and sizes not so great

I did find the walls allowed for a fair bit of noise from neighbouring rooms. Very small thing, though.