Axel Hotel San Sebastián - Adults Only

Hotels
8.6 (9041 reviews)
26 Amara Kalea , San Sebastián , ES
+34 943 25 16 43

listing image 1
Show all photos
Paid

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly, very helpful staff
Clean, modern rooms
Excellent breakfast with freshly made coffee
Onsite parking (where available)
Spa and gym available
Comfortable rooms/large terraces
Attentive service and helpful gestures (e.g., returning lost laptop, providing items)
Cons:
Gym very hot / uncomfortable temperature
Spa issues (lukewarm whirlpool, musty steam room, reported lack of facilities)
No in-room coffee machine; limited complimentary coffee options
Shower door malfunctioning (wouldn’t remain closed)
Limited WiFi range in some rooms
Mattress too firm for some guests
Parking reservation/availability problems for some bookings

Categories

Cleanliness
9
Multiple reviewers explicitly praise cleanliness and modern, very clean rooms ('La propreté', 'very clean'), and housekeeping is described as attentive.
Service
9.4
Service is consistently highlighted as a strong point: friendly, extremely helpful staff; reception assisted with a lost laptop and organized return; breakfast staff praised.
Location
9.2
Location is repeatedly noted as excellent or well-placed and within easy walking distance of hubs ('Great location', 'Bien placé').
Room Quality
7.5
Rooms are modern, comfortable and some have large terraces, but there are recurring issues: one mattress described as too firm, a shower door that didn't close, and limited in-room WiFi coverage.
Amenities
6.9
Amenities are mixed: spa, gym and pool are available and valued by some, but complaints include a very hot gym, a lukewarm whirlpool, a musty steam room, and a report that the SPA lacked basic facilities (bathroom/water fountain).
Value for Money
8.8
Several guests describe the hotel as good value or recommend it; staff assistance (e.g., sourcing a swimsuit) and reasonable extras were noted positively.
Food and Beverage
9
Breakfast is frequently praised (freshly made coffee by waiters, wide variety). A downside mentioned by some is the lack of a decent free self-service coffee/tea option for non-breakfast purchases.
Overall Experience
9
Overall sentiment is strongly positive: many reviews call the hotel great or above expectations, emphasizing location, cleanliness and excellent staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Luxurious Adult-Only Haven

Located in San Sebastián, Axel Hotel San Sebastián - Adults Only offers a sophisticated retreat with a seasonal outdoor pool, fitness center, and chic bar. Indulge in a sun terrace and easy access to the stunning La Concha, Ondarreta, and Zurriola Beaches.

Elegant Rooms and Wellness Retreat

Relax in air-conditioned rooms equipped with modern amenities like a flat-screen TV, safety deposit box, and private bathroom. Enjoy spa facilities including a hammam, spa center, and sauna for the ultimate rejuvenation.

Central Location and Exquisite Dining

Explore nearby attractions such as La Concha Promenade, Victoria Eugenia Theatre, and Calle Mayor. Wake up to delightful continental and buffet breakfast options each morning.

Book now for an unforgettable adult-only getaway at Axel Hotel San Sebastián!

Important information:

Licence number: HSS00874

When booking 5 or more rooms, your reservation policy will be non-refundable by default (you will be charged the total price of the reservation if you cancel anytime.)

The Axel Hotel San Sebastián is open to diversity and focused on the LGBTQ+ community.

Free Spa access available under availability with previous reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 9041 reviews
Cleanliness: 9
Service: 9.4
Location: 9.2
Room Quality: 7.5
Amenities: 6.9
Value for Money: 8.8
Food and Beverage: 9
Overall Experience: 9
J
Jarkko • solo_traveller • fi
9
2026-10-31 • via Nuitee
O
Oleksii • couple • es
10
Pros:

Все дуже сподобалось!!!

2026-10-31 • via Nuitee
C
Cedrine • solo_traveller • fr
8
2026-10-31 • via Nuitee
I
Irina • family_with_children • ru
9
2026-10-31 • via Nuitee
A
Alan • solo_traveller • gb
9
Great hotel in a fabulous city. Hotel was great and onsite parking a real bonus
Pros:

Great location. Modern rooms and very clean. Staff were extremely helpful and friendly

Cons:

Nothing

2026-10-31 • via Nuitee
R
ronald • couple • nl
8
2026-10-30 • via Nuitee
S
Sanjeev • couple • gb
9
A lovely hotel worth staying at
Pros:

The room was very comfortable, breakfast was lovely with freshly made coffee by the waiters and a wide variety to choose from.
Gym and spa facilities were good
Isaak at reception was fantastic and extremely helpful and informative, a credit to your company as was the young man serving coffee at breakfast 😁

Cons:

Gym was very hot as next to the spa area, another air con unit may help.

2026-10-30 • via Nuitee
B
bruno • couple • fr
9
Bien placé
Pros:

La propreté

Cons:

Pas de machine a café dans la chambre

2026-10-30 • via Nuitee
N
Nicolaus • couple • de
8
Perfect location for our stay with tremendous support from the hotel team.
Pros:

Booking, check-in and check-out went very smoothly. Good selection and variety of food and drinks for breakfast.
Very nice staff with extraordinary support.

Important to point out:
I had forgotten our laptop in our room, which was found by the hotel staff the same morning. I was already to far away for a return to pick it up myself. So, we communicated via email with the reception team. The hotel staff kept it in safe custody until my return back home. We than coordinated the successful return shipment to my German home with perfect communication and tremendous assistance.
I am very happy that we are still able to enjoy such special honesty and extensive degree of support at some places.
My sincere compliments!

2026-10-29 • via Nuitee
M
Mengnan • couple • gb
10
2026-10-29 • via Nuitee
W
Wendy • couple • gb
10
Hotel was above our expectations.
Pros:

Great hotel in a great location. Very good and attentive staff. Spa was the icing on the cake. Hotel had thought of everything and were even able to supply a very reasonably priced swimming costume as I had left mine at home. Recommend

Cons:

Nothing

2026-10-29 • via Nuitee
F
Fernando • couple • es
10
Estancia cómoda y confortable
Pros:

El personal tanto de recepción,como de comedor y limpieza muy amables y atentos a cualquier necesidad. Nos gustó la habitación, con una gran terraza, cama grande y cómoda .La ubicación buena.

Cons:

Me gustó todo.

2026-10-28 • via Nuitee
P
Patrick • couple • fr
7
Bel hôtel, personnel très accueillant.
Pros:

L'esthétique des équipements de la chambre (suite junior)

Cons:

Le couchage car le matelas à ressorts était beaucoup trop dur. Les équipements sont de qualité mais manque de fonctionnalité
Nous sommes arrivés à 15h00, cependant nous ne pouvions pas avoir de place de parking. La raison invoquée était que nous avions réservé par Booking donc il ne nous était pas possible de réserver de place.
Nous avons du nous garer à un autre parking indiqué par l'hôtel. Il se trouve a quelques minutes à pied. Pas pratique quand il faut transporter les valises surtout quand la météo n'est pas favorable. Nous avons trouvé cela inadmissible pour un hôtel de ce standing.

2026-10-28 • via Nuitee
G
Greaves • couple • es
9
Volveré
Pros:

Detalles de cortesía

Cons:

El SPA, no tiene baño ni bebedero de agua

2026-10-28 • via Nuitee
C
Cameron • couple • us
7
A fine option for a value-play
Pros:

Pretty good location in a less touristy neighborhood but still a close walk to typical hubs. The front desk staff were very helpful and kind.

Cons:

A bit worse for wear. Our shower door wouldn’t remain closed so was always about 10” open during showers. The WiFi range only extended to the foyer of the room and not the main room which was terrible given we also didn’t have great cell service. The facilities were decent, but the whirlpool/hottub was more a warm pool, the gym was stifling warm, and the steam room smelled a bit musty (covered up by eucalyptus).

As far as the rest of the offering goes, it caught us off guard that there wasn’t a decent free coffee or tea option in the morning without purchasing a sit-down meal, leaving you to some instant coffee in the room.

2026-10-28 • via Nuitee
T
Thomas • couple • se
8
2026-10-28 • via Nuitee
L
Lorraine • solo_traveller • ie
7
2026-10-28 • via Nuitee
M
Martin • couple • at
10
Pros:

Tolle Lage
Absolut sauber
Außergewöhnlich nette Menschen

2026-10-27 • via Nuitee
M
martyn • couple • gb
9
pleasant comfortable stay
Pros:

the breakfast had a varied good quality choice and was excellently presented
the room was exceptionally clean and very comfortable
the location was within a short walk of the center or the old town

Cons:

nothing

2026-10-27 • via Nuitee
D
Debbie Wilkins Oregon • couple • us
10
2026-10-27 • via Nuitee