H10 Playa Meloneras Horizons Collection

Hotels
•
H10 Hotels
8.8 (1355 reviews)
Mar Caspio, 5 , Meloneras , es
+34928128282

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful staff
Beautiful location
Pleasant amenities
Comfortable rooms
Cons:
Inconsistent cleanliness
Low quality of some food options
Need for better labels on food

Categories

Cleanliness
8.38
The bed linen was changed only once during a seven-day stay, which suggests a need for improvement in cleanliness standards.
Service
9.35
Staff were helpful, accommodating, and made guests feel welcome, reflecting strong service quality.
Location
9.39
The location is lovely and ideal for morning walks along the front; guests enjoyed the scenic surroundings.
Room Quality
8.84
Rooms were comfortable with nice touches, however, the bathrooms were noted to be outdated.
Amenities
8.87
Well-equipped facilities like multiple pools and a gym, although some amenities like minibar replenishment could improve.
Value for Money
8.33
Given the pricing and some extra costs for drinks, value for money is satisfactory but has areas needing adjustment.
Food and Beverage
7.88
Quality of dinner was noted to be low with some meals made from frozen products; more vegetarian options would also be appreciated.
Overall Experience
9.35
Overall, a lovely stay with a desire to return reflects a strong overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:27

Property Description

Luxurious Beachfront Property with Gaudí-Inspired Design

Swimming Pools and Spa: Enjoy 3 swimming pools, a sun terrace, and a rejuvenating spa experience during your stay.

Gourmet Dining Options: Indulge in show cooking at Tamadaba buffet restaurant, savor à la carte meals at Gaudí Restaurant, and unwind at the poolside bar-café.

Family-Friendly Amenities: Keep the little ones entertained with tennis courts and a mini club while you soak up the sun at Meloneras Beach.

Experience the epitome of luxury and relaxation at H10 Playa Meloneras Palace. Book now for an unforgettable getaway!

Important information:

Please note maximum occupancy for the rooms is 3 guests, regardless of age.

Gentlemen are required to wear long trousers and shirts for dinner.

When booking more than 5 rooms, different policies and additional supplements may apply.

Please note that children over 12 years old are considered adults.

For nonrefundable rates, please note that a valid photo ID and a credit card corresponding to the name on the booking are required at check-in.

Please note that when booking a rate where payment is due before arrival, the property will provide detailed payment instructions, for example a link to a secured payment platform.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NCE

Location

Guest Reviews

8.8
Based on 1355 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.39
Room Quality: 8.84
Amenities: 8.87
Value for Money: 8.33
Food and Beverage: 7.88
Overall Experience: 9.35
I
Irina • solo_traveller • gb
8
Pros:

Spacious room, great food

Cons:

No music by the pool, too quiet

2026-08-28 • via Nuitee
A
Anna • family_with_children • de
7
A lovely holiday, but not quite a 5-star experience
Pros:

We had a very nice holiday overall, and we really enjoyed Gran Canaria. We had previously visited Tenerife, and I would say the islands are very different, each with its own charm.
The hotel itself is beautiful. It is large, clean, well maintained and has lovely gardens. We especially enjoyed the main restaurant, the swimming pools and the ocean views. The room was comfortable, and overall the property feels elegant.
However, our feelings about the hotel are quite mixed.
One more thing future guests should know is the location. The hotel is right by the ocean, but if you are looking for a sandy beach with an easy entrance into the sea, we usually took a taxi to Playa de Maspalomas (around €5 one way). Playa del Inglés is further away and cost us about €15 by taxi.
Despite all of this, we still had a wonderful holiday. We left with many great memories, but honestly, this hotel would not be at the top of our list for a return visit. For us, it felt more like a very good 4-star experience than a true 5-star one.

Cons:

The biggest disappointment was the service. Sometimes we felt like we were almost invisible. At several bars the service was so slow that we eventually left without ordering because nobody came to take our order, and ordering directly at the bar was not encouraged.
For families with children, there is surprisingly little to do. The kids' club was closed most of the time, the playground offers very little for children over 3 years old, and most pools are clearly designed for adults. Even something simple like inflatable slides or children's entertainment during certain hours would make a big difference.
Another aspect that felt strange was the Privilege concept. I completely understand the business idea behind it, but as a regular guest it creates a constant feeling of "this area is not for you." Separate restaurants, pools and sunbeds make the hotel feel divided. In other 5-star hotels we have visited, the feeling of being treated as a valued guest came from the service and atmosphere rather than from paying for access to certain areas.
There were also several smaller issues:
Sunbeds were reserved early in the morning and often remained empty for hours, while staff did not seem to monitor the situation.
We asked for help moving a sun umbrella only a few metres, but staff refused, saying it was too difficult. We even offered to move it ourselves and only asked which one we were allowed to take.
At check-out we paid our bill for drinks and extra food, but afterwards the hotel tried to charge the same amount to our card three more times. Fortunately, they later realised the mistake and confirmed by email that the bill had already been paid.

2026-08-27 • via Nuitee
G
Giselle • extended_group • fr
8
2026-08-24 • via Nuitee
G
Giselle • extended_group • fr
9
Bonito sitio pero deberían re analizar al personal de limpieza de habitaciones
Pros:

Las vistas , la arquitectura , la promoción del bufé era bien variada y bien elaborada ! Los jardines y la decoración exterior muy bonitos

Cons:

La limpieza de las habitaciones era un desastre , la verdad me sorprendió el servicio de limpieza pésimo al límite !
Punto muy muy muy bajo para este hotel !

2026-08-24 • via Nuitee
J
Jennifer • couple • es
9
Pros:

El complejo en sí, el edificio principal, las vistas, el bufet, la habitación, el personal, la tranquilidad, las zonas comunes, los shows.

Cons:

Aunque fue una estancia muy buena siempre hay algo que mejorar. Tienen algunas cosillas incómodas, como los charcos que se forman en las zonas de hamacas de la piscina, en algún que otro punto olor a bajante, y los olores de los propios restaurante en la zona que ambientaban el espacio, un poco incómodo para mi oler a grill mientras estoy de chill en la piscina.

2026-08-23 • via Nuitee
E
EBRARD NICOLAS • couple • fr
8
2026-08-23 • via Nuitee
N
Nerey • extended_group • es
9
Fantástica
Pros:

La ubicación nos encantó frente al mar y junto a un campo de golf con unas vistas fantásticas. La tranquilidad ya que a pesar de ser un gran hotel con muchos huéspedes, no hay aglomeraciones ni en el bufet ni en el resto de instalaciones. Siempre encontrabas tumbonas y camas balines as disponibles en la piscina. Todo el personal fue super amable, simpatico y atento, siempre con una sonrisa y pendiente de que nos faltara nada.

Cons:

Podrían mejorar la limpieza de la habitación y que hubiera solo un restaurante a la carta para el almuerzo, tendrían que ofrecer mas opciones.

2026-08-22 • via Nuitee
B
Ba Hamath • solo_traveller • mr
9
2026-08-20 • via Nuitee
L
Lorenzo • family_with_children • es
9
Placentera
Pros:

La atención del personal siempre fué muy exquisita.

Cons:

Que no hubiera disponibilidad de aparcamiento y el no poder disponer en el bar terraza de algo de comer hasta las 16,30 horas.

2026-08-20 • via Nuitee
M
Marta Isabel • family_with_children • es
10
Pros:

Personal muy amable

2026-08-20 • via Nuitee
M
Mohamed • family_with_children • ma
9
2026-08-18 • via Nuitee
A
Acoydan • couple • es
10
Pros:

Todo, sobre todo el personal

2026-08-16 • via Nuitee
A
Alexey Kagan • solo_traveller • il
10
2026-08-13 • via Nuitee
P
paula • couple • es
10
Pros:

En general, instalaciones y el hotel de lujo, muy bien. La comida de bastante calidad y cambiaban cada día.

Cons:

Lo que menos me gustó fue el calor que hacía dentro de las instalaciones del hotel y la lejanía de las habitaciones a la piscina. Mejor coger. El ascensor porque las vacaciones se convertían en una gymcana subiendo escaleras.

2026-08-10 • via Nuitee
A
Alejandro • couple • es
10
Genial para ir en pareja si buscas un ambiente tranquilo.
Pros:

El trato del personal, la calidad de las comidas y el servicio y atencion en general.

Cons:

Por ponerle un “pero”, las almohadas. Pero muy contentos

2026-08-09 • via Nuitee
R
Rosy • family_with_children • es
10
Espectacular
Pros:

Me gustó las habitaciones, lo agradable que es el personal y comedor bastante comida, he estado 3 veces en Costa Meloneras y no tiene nada que envidiar

Cons:

Me gustó todo

2026-08-09 • via Nuitee
I
Irina Gabriela • couple • de
6
Not what you would expect from a 5* hotel. Rules for everything.
Pros:

Food in the restaurant, pool, garden, spacious rooms, comfortable beds.

Cons:

Cleanliness and customer service improvable. Stains on bed sheets. AC is not working in all rooms. Nor does it work in the reception and in the restaurant. Parking only with reservation (not many parking spots available). Strong chlorine smell from bathroom after cleaning. Staff does not speak English.

2026-08-08 • via Nuitee
M
Maryam • family_with_children • nl
9
2026-08-07 • via Nuitee
L
Lyoubliana • couple • gb
10
2026-08-06 • via Nuitee
F
FABRICE • solo_traveller • fr
9
Pros:

Calme, pas d’anglais bourrés, 1 piscine interdite de bouée licorne, bonne nourriture, de très beaux jardins et un personnel au top

Cons:

Rien

2026-08-05 • via Nuitee