Bahia Principe Explore San Felipe - Hyatt Inclusive Collection

Hotels
8 (477 reviews)
Avenida de Colón, 22 , Puerto de la Cruz , ES

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Wonderful ocean views
Good value for money
Cons:
Need for refurbishment
Food quality issues
Cleanliness concerns

Categories

Cleanliness
7.14
The hotel needs refurbishment and cleanliness is a concern, as mentioned in several reviews.
Service
9.11
The service received consistent praise for being friendly and accommodating.
Location
9.15
Many reviews highlighted the superb location with ocean views.
Room Quality
7.6
Some complaints about the aging state of the rooms, though room service was generally good.
Amenities
8.13
Amenities were not specifically mentioned but generally rated as standard for the hotel tier.
Value for Money
8.09
Value perceived as good, especially with the high-quality service and location.
Food and Beverage
6.64
Food quality faced criticism, especially for lack of variety and freshness.
Overall Experience
8.11
Despite some issues, the overall experience was still rated favorably.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:31

Property Description

Luxurious Accommodations
The air-conditioned rooms at Bahia Principe San Felipe are not only spacious but also tastefully decorated, offering stunning views of El Teide Volcano or the Atlantic Ocean. With amenities like satellite TV and a private bathroom, your comfort is guaranteed.

Exquisite Dining Options
Indulge in a culinary journey at the buffet restaurant offering international cuisine or opt for a more intimate experience at the Italian and Mediterranean à la carte restaurants. Complete your day with a refreshing drink from the poolside bar, adding a touch of relaxation to your stay.

Premium Spa Facilities
Unwind and rejuvenate at the hotel's spa, equipped with an indoor pool, gym, sauna, and hot tub. Pamper yourself with a variety of massages and beauty treatments, leaving you feeling refreshed and revitalized.

Experience luxury and relaxation at Bahia Principe San Felipe - Book your stay now to create unforgettable memories.

Important information:

Please note that children are considered to be from 2 to 12 years old (both inclusive). Children under 2 years of age are considered by the hotel as babies. Baby cots can be provided for free.

Please note that the property has limited parking spaces. When requesting a parking space at reception guests must specify the registration number and a key will be provided for the private parking if spaces remain.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFN

Location

Guest Reviews

8
Based on 477 reviews
Cleanliness: 7.14
Service: 9.11
Location: 9.15
Room Quality: 7.6
Amenities: 8.13
Value for Money: 8.09
Food and Beverage: 6.64
Overall Experience: 8.11
V
Vitaliy Sultanov • couple • de
8
You get what you paid
Pros:

Still, the hotel is very nice for that price:
1) the rooms are wide and clean, you also have a small fridge there and might ask for a small kettle;
2) the food was also nice, you can find quite fresh and very tasty meat or fish at the grill station, as well as a lot of other stuff (but don't trust "complex" salads at the salad station, this is a curse of all all-inclusive hotels);
3) I especially want to stress that this hotel does not have another common curse of all-inclusive resorts in Spain. Namely, the coffee at the breakfast was quite tasty (usually in such Hotels it's very watery and awful in taste);
4) the view! You MUST take the room with the view to the ocean to fully feel the spirit of Tenerife. That's really worth it;
5) you can find a lot of facilities in a close proximity to the hotel, so the position is quite favorable;
6) although the beach is not appropriate for swimming, you can easily surf there, and the surf school is 1 minute by walk from the hotel;
7) the staff was friendly and helpful;
Overall, it's a decent and nice hotel for the demanded price.

Cons:

We went to Tenerife for 7 days and took the all-inclusive rest in Bahia. Compared to the prices of the other hotels for nominally the same offers, the price of this hotel is extremely tasty. Of course you should expect some drawbacks to pay off that reduced price. Anyway, there are some notes:
1) although the foyer looks very fancy, the rooms are a bit old and require renovation;
2) of course don't expect a high quality of spirits for all-inclusive cocktails from the bar. It's decent but not the tastiest. Instead, you can take light alcoholic drinks (wine or sangria or whatever) that are of a better taste and quality;
3) Wi-Fi is not completely free! There is a free connection but it's extremely slow and unstable, and the "premium" one costs about 5 euros per day for 5 devices (a bit less if you take more days). The problem is that within our stay, it was not working (the network was being renewed at that time);
4) Parking is also not free, it costs 10 euros per day;
5) the beach next to the hotel is very rocky and quite frequently with the red flag on it (due to a strong wind). So do not expect to be able to swim there;

2026-09-19 • via Nuitee
J
Jill • couple • gb
10
Excellent stay, love this brand and lived up to expectations
Pros:

Location, facilities, greenery, staff

2026-09-14 • via Nuitee
K
Kateryna • couple • ua
10
2026-09-12 • via Nuitee
A
Antonio • couple • es
9
2026-09-11 • via Nuitee
N
Nicolaie Florentin • couple • ro
6
2026-09-10 • via Nuitee
S
Stephanie • solo_traveller • it
8
Pros:

Nähe zum Strand, Freundlichkeit des Petsonals

Cons:

Viel Auswahl am Buffet, leider mit Qualitätseinbuße. Weniger Auswahl mit mehr Qualität wäre empfehlenswert.

2026-09-08 • via Nuitee
S
Szanya • family_with_children • de
5
2026-09-07 • via Nuitee
G
Gnaldi • solo_traveller • it
9
Pros:

Tutto, dalla posizione al personale. Trattamento perfetto. Ci hanno anche piacevolmente sorpreso per il compleanno.

Cons:

Solo un elemento dello staff è stato un po' scortese durante una colazione e a causa di un guasto abbiamo avuto per due notti l'aria condizionata non funzionante. Il personale è stato gentilissimo e ci ha fornito un ventilatore per compensare il disagio. Guasto riparato entro due giorni.

2026-09-07 • via Nuitee
J
joely • solo_traveller • dk
9
Pros:

Comida y trato del personal. Moisés fue excelente. Goretti muy amable.

Cons:

Decoración y muebles antiguos

2026-09-05 • via Nuitee
M
miguel • couple • es
9
Confortable ,agradable
Pros:

La piscina

Cons:

buffet pobre

2026-09-03 • via Nuitee
J
Judith • solo_traveller • es
10
Pros:

Estuvo casi todo muy bien, el personal genial el hotel muy bien...

Cons:

No nos gustó nada de nada la invitación al restaurante a la carta que nos ofreció el hotel, no había comida sin gluten...a pesar de haberlo comunicado desde el primer día de llegada y las alternativas que había ninguna fue de nuestro agrado, estuvo muchísimo mejor la comida del buffet del hotel que esa cena.

2026-09-02 • via Nuitee
B
Beatriz • family_with_children • es
1
Pesadilla en las alturas
Pros:

Sinceramante el hotel no cumplió mis expectativas. Las estrellas no corresponden con la experiencia real que pueda tener el cliente en ese lugar.

Cons:

No encontré material de aseo en el baño, ningún indicativo de bienvenida, la luz de la habitación era pobre. Las toallas eran bastante viejas para ser ofrecidas al cliente (sentí asco ). Además de ello, el baño no tenía puerta, olía mal y no había ningún indicativo sanitario de haber sido limpiado anteriormente. En mi opinión, le sobran las estrellas a este hotel. No creo que vuelva más.

2026-08-31 • via Nuitee
P
Patricia • solo_traveller • es
5
Pros:

El personal que trabaja en el hotel.

Cons:

El baño de la habitacion,el grifo de la ducha estaba estropeado.
En el comedor para algunos clientes se notaba que tenían mesas reservadas para ellos.

2026-08-31 • via Nuitee
M
Mario • couple • ar
6
Pros:

La ubicación

Cons:

Lo masivo

2026-08-27 • via Nuitee
K
karenkK9688IK • Family • Preston, Lancashire, England
8
Great for a chilled out week
Pros:

Niggles first
Rooms are dark and dated but clean intact cleaned everyday
Bath towels are quite small
Pool is cold but aren't they all
BUt it's a great hotel for a relaxing all inclusive
The pool towels are a big plus point and can be changed daily
Food is good lots of variety breakfast can be very busy
You are seated by the staff and they are fab at clearing away empty plates and work hard
No fighting at silly am for sunbeds no towels on beds till 9am and geds are always available w
Entertanment team are awesome full on and enthusiastic
Bar staff work hard too in the evenings they take your drink order at your seats and bring them to you
During the day cups are frequently collected by staff so no wasps
Hotel overall is very clean
Rooms have TV fridge large wardrobe comfy beds a safe and air-conditioning
No noise after 12
The kids are catered for with a kids club and two smaller pools which the balls and inflatables are only allowed in not in main pool
The small town area is a 15minute walk with supermarket and souvenir shops
The views from the hotel across the sea and to the mountain are spectacular
I would definitely return for another chilled week

2026-08-26 • via Tripadvisor
S
SOPHIE • extended_group • fr
7
Hôtel moyen moins
Pros:

L emplacement et les piscines

Cons:

Tout est payant !! Malgré un forfait 1/2 pension nous n avions eu droit à aucune boisson au repas pas même de l eau en carafe!!
Le parking payant a 15€/ nuit non signalé dans l annonce
Aucun service d aide au quotidien même la balance de la fin était payante

2026-08-24 • via Nuitee
S
Silvestra • solo_traveller • es
8
Pros:

La limpieza

Cons:

El carácter de algunos empleados

2026-08-24 • via Nuitee
F
Fernanda • solo_traveller • pt
9
2026-08-24 • via Nuitee
A
Alberto • solo_traveller • es
8
Pros:

El trato del personal es excelente.

Cons:

Que no se regule el hecho de que la gente coloque las toallas en las tumbonas de la piscina y se vaya. Era un poco vergonzoso ver cómo gente que lo hacíamos bien apenas teníamos sitio mientras había cantidades de tumbonas ocupadas con toallas y muy poca gente en el agua (cosa que hace pensar que esa gente ocupaba el lugar y se iba a desayunar, a la playa, de compras, etc.). Deberían de tener esto más en cuenta.

2026-08-24 • via Nuitee
F
Fagargo • solo_traveller • es
7
Ubicación
Pros:

Ambiente y ubicación

Cons:

Ofrecer parking sin reservar y luego no tienen plazas.
Eso está bastante mal porque en la zona hay parking de pago y muy caro.

2026-08-21 • via Nuitee