Sheraton Grand Krakow

Hotels
•
Sheraton
9.1 (2526 reviews)
Powiśle 7 , Kraków , pl
+48 12 662 10 00

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Great staff
Delicious breakfast
Comfortable and clean rooms
Cons:
Parking can be challenging for larger vehicles
Slow service reported in rooftop bar

Categories

Cleanliness
9.05
Rooms are very clean and well-serviced, reflecting high cleanliness standards.
Service
9.25
Great service, with attentive and caring staff who ensure a memorable stay.
Location
9.35
Perfectly located close to major city attractions, making it an ideal base for exploration.
Room Quality
9.05
Rooms are modern, spacious, and comfortable with excellent amenities.
Amenities
9.05
Good facilities including a nice pool, sauna, and jacuzzi enhance the stay.
Value for Money
8.75
Generally high value for the price, but some aspects could improve.
Food and Beverage
9.15
Excellent breakfast with a wide variety of options, highly praised by guests.
Overall Experience
9.15
Overall, a truly wonderful and memorable hotel experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 03:49

Property Description

Luxurious Accommodations

The Sheraton Grand Krakow offers spacious, fully renovated rooms and suites with modern amenities like flat-screen smart TVs, air conditioning, and beautiful views of the river or Wawel Castle. Club rooms and suites go the extra mile with coffee machines and enhanced guestroom amenities.

Dining and Entertainment

Indulge in a culinary journey at the hotel's three bars and restaurants. From the Italian Anima Restaurant serving exquisite meals in a glass-roofed atrium to the Roof Top Terrace offering refreshing cocktails with stunning views, there's something for every palate. For a more casual experience, head to SomePlace Else, a Tex-Mex sports bar with a summer garden.

Relaxation and Recreation

Unwind at the indoor swimming pool, sauna, or Sheraton Fitness center. With a 24-hour front desk and concierge services, your every need is catered to at Sheraton Grand Krakow.

Experience luxury and convenience at its best - book your stay at Sheraton Grand Krakow today!

Important information:

Pets are allowed. Applicable charge for pets' stay: 100PLN including VAT per pet, per night. Maximum of one pet per room allowed. Pet's weight limit is 17kg.

In accordance with the Act of May 13, 2016 on counteracting threats related to sexual crime and protecting minors, Sheraton Grand Krakow is obliged to apply standards of protection for minors, in particular to establish the identity of the minor and his/her relationship with the adult with whom he/she is staying in the facility.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Location

Guest Reviews

9.1
Based on 2526 reviews
Cleanliness: 9.05
Service: 9.25
Location: 9.35
Room Quality: 9.05
Amenities: 9.05
Value for Money: 8.75
Food and Beverage: 9.15
Overall Experience: 9.15
N
Nadia • extended_group • sa
10
فندق رائع أنصح فيه
Pros:

الفندق موقعه ممتاز و يطل على النهر يبعد 10 د من المدينة
القديمة ، الفطور رائع ومتنوع

واشكرهم على الابقريد اللي سوو لنا


Great location with a beautiful river view. The breakfast was excellent, with a wide variety of options. There is a restaurant in the rooftop The hotel is also conveniently located, just a 10 minutes walk from the Old Town.

I also highly appreciate the complimentary room upgrade they kindly provided for us. It was a lovely touch and made our stay even more enjoyable.

Cons:

بس عند ملاحظة على خدمة الغرف انهم يطفشون من الطلبات و كان الجو حر فلازم نتسبح مرتين باليوم وبالليل خدمة لغرف يطولون إلى ما يردون علينا او ما يردون فكنا نطلب فوط زيادة الصباح عشان نستعلمها بالليل واخر يوم طلبنا فوط وما رضى يجيب لنا بحجة انهم جابوا لنا كثير فوط !!! وان إذا نبي شي نكلم مديرهم وطبعا كلمنا مديرهم وكان متفهم ومتعاون جدا واعتذر منا وأقدر له هذا الشي

My only concern was with the room service staff. They seemed bothered by our requests, and on our last day, they refused to bring us additional towels, saying that we had already been provided with enough. They even told us to contact the manager directly if we needed anything else.
I reported the issue to the manager, who was extremely professional, understanding, and cooperative. He handled our complaint very well, and I truly appreciated his response.

2026-08-29 • via Nuitee
M
Mohamed • couple • ae
10
2026-08-29 • via Nuitee
M
Marco Lazzaroni • solo_traveller • it
9
2026-08-29 • via Nuitee
K
Khalifa • family_with_children • ae
9
Nice hotel but expensive
Pros:

Everything

Cons:

Nothing

2026-08-29 • via Nuitee
N
Nadia • family_with_children • sa
10
Outstanding
Pros:

الفندق موقعه ممتاز و يطل على النهر يبعد 10 د إلى المدينة
القديمة ، الفطور رائع ومتنوع

واشكرهم على الابقريد اللي سووه لنا


Great location with a beautiful river view. The breakfast was excellent, with a wide variety of options. There is a restaurant in the rooftop The hotel is also conveniently located, just a 10 minutes walk from the Old Town.

I also highly appreciate the complimentary room upgrade they kindly provided for us. It was a lovely touch and made our stay even more enjoyable.

Cons:

بس عند ملاحظة على خدمة الغرف انهم يطفشون من الطلبات و كان الجو حر فلازم نتسبح مرتين باليوم وبالليل خدمة لغرف يطولون إلى ما يردون علينا او ما يردون فكنا نطلب فوط زيادة الصباح عشان نستعلمها بالليل واخر يوم طلبنا فوط وما رضى يجيب لنا بحجة انهم جابوا لنا كثير فوط !!! وان إذا نبي شي نكلم مديرهم وطبعا كلمنا مديرهم وكان متفهم ومتعاون جدا واعتذر منا وأقدر له هذا الشي

My only concern was with the room service staff. They seemed bothered by our requests, and on our last day, they refused to bring us additional towels, saying that we had already been provided with enough. They even told us to contact the manager directly if we needed anything else.
I reported the issue to the manager, who was extremely professional, understanding, and cooperative. He handled our complaint very well, and I truly appreciated his response.
Other than that, everything was amazing, and we had a wonderful stay.

2026-08-29 • via Nuitee
K
Kinga • family_with_children • ca
7
Great location
Pros:

Location and breakfast were great.

Cons:

The location is very convenient, but the hotel is a bit outdated. Our main concern was cleanliness and safety. There was shattered glass on the carpet and bathroom floor. The staff responded promptly and came twice when I reported it, but unfortunately the cleaning was not thorough, as we continued to find small pieces of glass. Especially after the second report, an alternative solution or further inspection could have been offered, but unfortunately that did not happen. With a young child, this was particularly concerning.

2026-08-28 • via Nuitee
I
Ismail • extended_group • ae
9
2026-08-28 • via Nuitee
I
Irina • couple • il
10
2026-08-27 • via Nuitee
A
ABDULWAHAB • couple • ae
10
2026-08-26 • via Nuitee
V
Valeriu • solo_traveller • ro
9
Pros:

Locație si in general f bine

Cons:

Înlocuirea prosoapelor s-a făcut foar prin a lua fără a pune la loc , am rămas intr- un singur prosop de baie si unul de fata

2026-08-26 • via Nuitee
K
Khalifa • couple • ae
8
Thanks for everything
Pros:

Every thing

Cons:

They don’t let me stay at 1 pm and they close the door at 11:50 am

2026-08-26 • via Nuitee
H
Hadeel • extended_group • sa
10
Pros:

الموقع رائع 6 دقايق للسنتر و خطوتين للنهر 📍
الموظفين جدا جدا جداا لطيفين 🤍
الافطار لذيذ ومتنوع 🍳

اشكر الطاقم على حسن تعاملهم الاكثر من رائع 🙏🏼

Cons:

لا شيء

2026-08-25 • via Nuitee
K
Kamar • couple • sa
8
بشكل عام اقامه جميلة وفيو حلو
Pros:

اعجبني الفيو والافطار وقربه من السنتر وساحة كراكوف تقريباً مشي 12 دقيقه

Cons:

لايوجد فيه بلكونه والشباك مغلق تماماً لايوجد تهويه

2026-08-24 • via Nuitee
K
Krzysztof • family_with_children • pl
7
Europejskie 4*
Pros:

Smaczne śniadania duży wybór
Dobra lokalizacja

Cons:

W pokoju w którym byliśmy czuć było brzydki zapach podejrzewam albo od klimatyzacji albo od wykładziny (stęchlizny ,wilgoci )
Łazienki w pokojach widziały ostatni remont chyba 20lat temu z wanna z lat 90 i słaba wentylacja
Ten hotel nie zasługuje na 5 gwiazdek
Nie dopuszczalne jest również plotkujący personel w lobby hotelowym jak również w recepcji, obgadujący gości jak również wyrażający poglądy polityczne w głośnych rozmowach tak że słyszeli inne osoby byłem świadkiem takich rozmów przez trzy dni dwu krotnie

2026-08-24 • via Nuitee
R
Ron • couple • nl
10
Een van de beste hotels waar wij ooit hebben overnacht
Pros:

Alles aan dit hotel klopte, van het vriendelijke personeel, het geweldig ontbijt tot de rustige kamer met uitzicht op de Wisla. Zonder meer een aanrader.

Cons:

Klein puntje, de sauna had wat ons betreft wel 20 graden hoger gekund.

2026-08-24 • via Nuitee
M
Muna • extended_group • ae
4
2026-08-23 • via Nuitee
I
Itay • family_with_children • il
7
2026-08-23 • via Nuitee
R
Robert • couple • us
10
2026-08-23 • via Nuitee
A
Andrea • couple • hu
10
5*
Pros:

Kiváló lokáció, gyalog minden látványosság elérhető az óvárosban. Gyönyörű szálloda, szuper étteremmel. A reggeli 5*.

Cons:

A garázsban lévő elektromos autó töltőket elfoglaló vendégek, akik vagy nem elektromos kocsival érkeztek, vagy ha mégis, még legalább egy napig parkolóként használták a töltőhelyet.

2026-08-23 • via Nuitee
M
Meera • family_with_children • qa
10
2026-08-23 • via Nuitee