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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Garden
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Cycling
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Babysitting/child services
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Billiards
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Non-smoking throughout
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Private parking
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Private check-in/check-out
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Daily housekeeping
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Airport shuttle (additional charge)
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Kid meals
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Snack bar
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ATM/cash machine on site
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Lockers
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Electric vehicle charging station
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Indoor pool
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Wine/champagne
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Airport drop off
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Airport pick up
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Fruits
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Pet bowls
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Spa/wellness center services
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Beauty Services
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Fitness/spa locker rooms
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Pet basket
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Personal trainer
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Walking tours
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
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Happy hour
Review Highlights
Categories
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Property Description
Luxurious Accommodations
The Sheraton Grand Krakow offers spacious, fully renovated rooms and suites with modern amenities like flat-screen smart TVs, air conditioning, and beautiful views of the river or Wawel Castle. Club rooms and suites go the extra mile with coffee machines and enhanced guestroom amenities.
Dining and Entertainment
Indulge in a culinary journey at the hotel's three bars and restaurants. From the Italian Anima Restaurant serving exquisite meals in a glass-roofed atrium to the Roof Top Terrace offering refreshing cocktails with stunning views, there's something for every palate. For a more casual experience, head to SomePlace Else, a Tex-Mex sports bar with a summer garden.
Relaxation and Recreation
Unwind at the indoor swimming pool, sauna, or Sheraton Fitness center. With a 24-hour front desk and concierge services, your every need is catered to at Sheraton Grand Krakow.
Experience luxury and convenience at its best - book your stay at Sheraton Grand Krakow today!
Pets are allowed. Applicable charge for pets' stay: 100PLN including VAT per pet, per night. Maximum of one pet per room allowed. Pet's weight limit is 17kg.
In accordance with the Act of May 13, 2016 on counteracting threats related to sexual crime and protecting minors, Sheraton Grand Krakow is obliged to apply standards of protection for minors, in particular to establish the identity of the minor and his/her relationship with the adult with whom he/she is staying in the facility.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.
Location
Guest Reviews
Breakfast good room large location excellent
Clean, cozy and with all the needed services to have a great stay. The staff was super friendly and polite, always ready to assist and support.
Nothing, all was great
Lokalizacja hotelu znakomita. Widok zakola Wisły i Wawelu zawsze mnie uspokaja i lubię tam wracać. Hotel jest również dobrze utrzymany i czysty co można uznać za realizacje podstawowych oczekiwań klienta.
Jedzenie w hotelowej restauracji to jakiś żart. Pierwszy raz w życiu miałem trudności z pogryzieniem croissanta :D Moja żona też nie była zachwycona swoim posiłkiem. Generalnie zasada jest taka ze jeśli dajemy porcje w rozmiarach degustacyjnych to niech będą przynajmniej smaczne. Ponadto rzecz dość żałosna. to flagi przed hotelem. Skoro Hotel decyduje się wywieszać flagi Państwowe przed swoim budynkiem to niech one będą przynajmniej czyste i porządnej jakości. Tymczasem wszystkie trzy flagi na cokołach były brudne i wykonane z odpustowego materiału.
Śniadania w pięknej scenerii i ich jakość.
SPA z basenem, bez żadnych ograniczeń..
Wygodny parking.Kapitalne położenie przy Wawelu.
Расположение, чистота в отеле
Поселили в номер с окном в холл отеля, было душно и шумно, просили поменять номер, но нам отказали, цена отличалась от стоимости в букинге
Very clean. Comfortable rooms. Lovely bar / restaurant areas.
Nothing, it was all lovely.
Příjemná recepční, pohodlné postele, perfektní místo na výlety do starého města
Trochu starší nábytek.
Good location, spa is okay, pretty good gym
We have to wait for a long time for our second room to be prepared. We decided to go for a walk until everything is ready. After several hours we found out that beds are separated, there is no additional bathrobe so we had to talk to receptionists again to handle it.
While visiting spa we found out that one of the slippers had a hole in it.
Because of the reason we had 2 rooms we can compare and it’s kinda surprising that administration put complimentary sweets for the first room but did not for the second. Of course it’s not a big issue but it’s one more small issue which is totally not the 5-star hotel level unfortunately.
When we were checking out staff member asked the experience was good. I said that it was good partially and mentioned problem with waiting for the room. The receptionist apologized for it which is absolutely fine but mentioned that there probably was a fully booked hotel which is absolutely doesn’t make sense why it should be an excuse for the 5-star hotel.
كانت إقامتي في هذا الفندق رائعة بكل المقاييس! الفندق جميل، وموقعه مميز، والنظافة ممتازة، أما الإطلالة فكانت خيالية وتستحق التجربة 😍
أحببت كثيرًا حسن الاستقبال وودّ الموظفين ولطفهم، فقد كانوا متعاونين للغاية ومستعدين للمساعدة في كل شيء، مما جعل الإقامة أكثر راحة ومتعة.
أنصح بهذا الفندق بشدة، وبكل تأكيد ستكون لي زيارة أخرى بإذن الله. تجربة جميلة تستحق التوصية! ❤️
Genialna lokalizacja, wybraliśmy pokój z widokiem na Wawel. Przemiła obsługa, bardzo dobre śniadanie.estetyczna strefa spa.
Knajpa włoska to lekkie rozczarowanie - zamówiliśmy frytki z truflami - trufli praktycznie w nich nie było a same frytki okazały się ziemniakami…Pizza ok, poprawna, krewetki bardzo średnie.
Roof top - fajna obsługa, świetny widok, tarta pavlova sucha i maleńka.
Basen od 7.00, ale dzieci mogą wejść od 10.00, nasze dziecko wstaje o 7.30…
Nie można podłączyć dysona w łazience.
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