Quest Prahran

Hotels
•
Quest Apartment Hotels
9 (874 reviews)
9 Balmoral Street, , Melbourne , au

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious accommodation
Pet-friendly options
Cons:
Cleanliness issues
Room quality concerns
Overpriced for what was provided

Categories

Cleanliness
7.83
Reviews mentioned some cleanliness issues, such as hair in the shower and dirty socks found in the dining area.
Service
9.8
Most reviews reflected positively on the service staff, highlighting their kindness and helpfulness.
Location
9.84
Multiple reviews praised the excellent location near Prahran Market and other attractions.
Room Quality
8.29
Room quality was described as varied; some were comfortable while others felt worn out.
Amenities
9.32
Amenities like kitchen facilities and pet-friendly options were appreciated, but some rooms felt dated.
Value for Money
8.28
Some guests felt the experience was overpriced for the condition and quality of the accommodations.
Food and Beverage
9.33
Satisfactory food and beverage options near the location, although not specifically mentioned having food service.
Overall Experience
9.3
Overall, guests enjoyed their experience despite some issues, leading to positive recommendations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:56

Property Description

Prime Location near Chapel Street and Prahran Market
Quest Prahran offers self-contained apartments just steps away from the vibrant Chapel Street and The Prahran Market. Enjoy the convenience of a fully equipped kitchen, laundry facilities, and a cozy lounge/dining area in each apartment.

Modern Amenities and Comfort
Experience comfort with air-conditioned apartments featuring Smart TVs with internet access and private balconies in most units. The 2 and 3-bedroom apartments boast an additional bathroom for extra convenience. Secure on-site parking is also available.

Convenient Services and Nearby Attractions
Benefit from valet dry cleaning, pantry shopping service, and the option to have meals from local restaurants delivered to your doorstep. Explore nearby attractions like St Kilda Road, Royal Botanic Gardens, and Alfred Hospital, all within walking distance. Book your stay at Quest Serviced Apartments Prahran for a memorable Melbourne experience.

Important information:

Please note housekeeping service is not included on Sundays or Public Holidays.

Please note that a 1.5% surcharge applies for payments with credit card.
Please note that there is a 2.5% charge when you pay with an American Express or Diners Club credit card.

Guests are required to present a valid credit card upon check-in.

When traveling with pets, please note that an extra charge of AUD 75 per pet, per stay applies for stays from Monday to Friday and an extra charge of AUD 100 per pet, per stay applies for Saturday and Sunday.



Please note during special event periods, the amount is AU $500 for the credit card pre authorization.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 25 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 3 years old stay for AUD 10 per person per night when using an existing bed.
    Children from 4 years old to 17 years old stay for AUD 50 per person per night when using an existing bed.
    People no matter the age stay for AUD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 874 reviews
Cleanliness: 7.83
Service: 9.8
Location: 9.84
Room Quality: 8.29
Amenities: 9.32
Value for Money: 8.28
Food and Beverage: 9.33
Overall Experience: 9.3
I
Ivana • solo_traveller • au
9
Wonderful stay for location, apartment & staff helpfulness.
Pros:

Loved the location of these apartments as it was close to my family and easy access to transport and the CBD. Staff were really friendly and helpful.

Cons:

n/a

2026-07-02 • via Nuitee
A
Alison • solo_traveller • au
9
Pet friendly.
Pros:

We were able to take our two small dogs. Excellent.

Cons:

Paying for your own on site parking in front of your room.

2026-06-30 • via Nuitee
V
Vicki • couple • au
5
Average
Pros:

Private

Cons:

Gone back of the decor tv couldn’t get channels average

2026-06-25 • via Nuitee
N
Niki • solo_traveller • au
10
2026-06-22 • via Nuitee
A
Angela • couple • au
10
The hosts were very professional and catering to our needs. Apartment was comfortable and clean. Overall happy with our
Pros:

The property was pet friendly and close to everything.

Cons:

Suggestion would be a softer mattress or soft mattress protector apart from that couldn’t fault anything else.

2026-06-20 • via Nuitee
J
Jan • solo_traveller • nz
9
Pros:

Accomodation is very convenient and super close to the Prahran market. Just a 40 meter walk from the 72 Tram

Cons:

There was only one bedside table for our queensize bed. Kind of annoying. Not sure if this is the case in all units?

2026-06-15 • via Nuitee
A
Adele • couple • au
8
Satisfied
Pros:

Location, clean and pet friendly

Cons:

Nothing

2026-06-15 • via Nuitee
J
Jessica • couple • au
1
Cons:

No hot water

2026-06-14 • via Nuitee
C
Chris • solo_traveller • au
10
2026-06-14 • via Nuitee
H
Hannah • couple • au
9
Really lovely, thanks !
Pros:

Great spot right off chapel street and near tram line to cbd on commercial road. Very friendly check in service. Apartments are enormous and all have outside facing doors and only two levels - unique for quest. Apartment cooking ammenities were a lovely touch

Cons:

Bedroom window is right near other drivers and their cars, coming and going all night. Would be better to have offside parking, my toilet leaked all night too

2026-06-14 • via Nuitee
F
Fiona • couple • au
10
Pros:

The property was very clean and the reception staff was amazing specially Juliana she make us feel very welcome and suggested nice restaurants, very spacious room and close to the shops

2026-06-13 • via Nuitee
D
Danielle • couple • au
8
2026-06-12 • via Nuitee
M
Mitchell • couple • au
10
Prahran location
Pros:

Lovely quiet location in Prahran, we had a great stay and the apartment was larger than most. Well setup and clean.

2026-06-11 • via Nuitee
S
Sharyn • family_with_children • au
4
Disappointing for Quest. Location was the best thing, but otherwise very outdated & not comfortable
Pros:

Location was good although there was excessive noise during the evening given the close proximity to venues and train line.

Cons:

Sadly, there was a lot we were disappointed with. Whilst the staff were amazing and the response to our concerns was adequate, we were extremely disappointed in this Quest property. We have stayed at Quest many, many times in different locations and have come to expect a comfortable standard, but this particular property really disappointed. It was very tired, outdated and uncomfortable. The cleanliness was lacking, with food products found in parts of the unit that had clearly been there for some time. We had a 3 bedroom apartment and for the price, this did not meet our expectations and we would not book again.

2026-06-09 • via Nuitee
S
Stacey • family_with_children • au
3
2026-06-06 • via Nuitee
J
Joanne • solo_traveller • au
10
2026-05-31 • via Nuitee
G
Garry • solo_traveller • au
6
Was ok
Pros:

N/a

Cons:

Soap and conditioner dispenser were empty

2026-05-30 • via Nuitee
C
Chrislyn28 • NONE
10
Spacious apartments
Pros:

Spacious family apartment, close to transport. Private location away from main streets. Good short stay.

2026-05-18 • via Tripadvisor
H
Huv • couple • au
3
The person dealing with my booking was very rude and the communication on how you could pay was terrible
Pros:

Essential to all amenities

Cons:

They were power cords all over the floor, connecting power to other appliances which was a danger on the floor a tripping hazard

2026-05-18 • via Nuitee
F
Fiona • solo_traveller • hk
10
Pros:

Easy parking and so well located

2026-05-17 • via Nuitee