River Edge Inn

Hotels
8.6 (2691 reviews)
665 River Road , Gatlinburg , us

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Noisy environment

Categories

Cleanliness
7.99
Multiple mentions of cleanliness issues, like filthy corners and unclean showers.
Service
9.46
Generally positive remarks about staff interactions, though some concerns regarding housekeeping.
Location
9.5
Repeatedly praised as excellent and conveniently situated near attractions.
Room Quality
8.45
Varied experiences mentioned, with comfortable beds but also complaints about pricing and conditions.
Amenities
7.98
Decent amenities, but some dissatisfaction regarding breakfast options and pet fees.
Value for Money
8.44
Mixed reviews on value, with some feeling prices were high for the quality received.
Food and Beverage
7.99
Breakfast options received negative comments; generally not satisfying.
Overall Experience
8.96
Overall experience rated positively despite some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:47

Property Description

Convenient Location
Located in the heart of Gatlinburg, just minutes away from popular attractions like Ober Gatlinburg ski resort and the Convention Center.

Comfortable Accommodations
Each room at River Edge Inn is well-equipped with modern amenities including a microwave, refrigerator, coffee maker, and cable TV, ensuring a comfortable stay for all guests.

Nearby Attractions
Explore Gatlinburg easily with Ripley’s Believe It or Not! Museum and Arrowmont School of Arts and Crafts within walking distance from the hotel.

Experience the best of Gatlinburg at River Edge Inn - book your stay now for a memorable getaway!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When booking 5 rooms or more, guests will need to contact the hotel for group sales department. Guests can't book multiple reservations with the threshold of 4 rooms.

River Edge Inn is a Small-Dog Friendly Hotel that welcomes small dogs up to 50 lbs. Small dogs are charged at $40.00 plus tax NIGHTLY, per small dog and the guest is charged an additional and refundable $250.00 incidental deposit, per reservation. A maximum of two small dogs per guest room is permitted. Strictly no other kind of pet is permitted on property. Guests that do NOT register their small dog(s) are subject to a $500.00 plus tax penalty.

Small dogs may be left unattended in the guest room, however, no stayover amenities will be delivered by housekeeping if there is/are dog(s) in the guest’s room.

Moreover, if the small dog(s) become(s) a noise disturbance to other guests, or River Edge Inn management; front desk; or any employee, receives other dog-related complaints from the guest’s room, the guest must return to take their small dog(s) with them.

River Edge Inn will NOT release the $250 incidental deposit in the event of small dog(s) damaging the room and its contents by, but not limited to, urinating; fouling; hair-shedding etc., and/or causing a noise disturbance that is not attended to by the guest(s). Small dogs are permitted in specific rooms only; small dog-friendly rooms can be requested by contacting River Edge Inn's direct line (865) 436-9292. Dogs are NOT permitted in the office or breakfast area, or in the pool area, per public health laws.

Registered service animals, that are dogs, are welcome in accordance with current ADA standards. Emotional support animals, that are dogs, are NOT considered to be service animals by the ADA, or River Edge Inn. A guest, whose registered service animal is a noise disturbance or causes damage to the room and its contents as outlined above, will also be subject to the same $250.00 cleaning fee. Please visit ADA.gov for more information. https://www.ada.gov/service_animals_2010.htmGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Sep 28, 2026 until Sat, May 22, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.6
Based on 2691 reviews
Cleanliness: 7.99
Service: 9.46
Location: 9.5
Room Quality: 8.45
Amenities: 7.98
Value for Money: 8.44
Food and Beverage: 7.99
Overall Experience: 8.96
T
Tracy family_with_children us
3
I would not recommend nor would I stay there the next time I am there
Pros:

The pool was nice and very well kept. The location was nice

Cons:

They advertise breakfast and that was a joke. If they even had anything and it was all processed food. It was not very clean. You had to chance someone down to get towels or anything.

2026-07-03 via Nuitee
C
Christina extended_group us
8
Great time with good friends in a nice comfortable place
Pros:

Super friendly staff and great location.

Cons:

N/a

2026-07-03 via Nuitee
R
Renee extended_group us
10
2026-07-02 via Nuitee
E
Erwin couple us
6
Had a nice stay. Traveled solo, with 2 small dogs.
Pros:

It was very clean and updated. The location was close to downtown and close to restaurants. Even as a solo traveler, I felt safe at all times.

Cons:

There was no place for my dogs to use the bathroom except for a sloping bank of grass beside of parking area. The refrigerator in room froze my dog’s food and several cans of soda because the temperature was so high (this was even after I had adjusted it). The desk chair in the room would not stay up and kept falling to the lowest position and made it extremely difficult to get out of the chair. The air conditioner would go on and off sporadically; it wasn’t consistent. I had to buy a fan to keep the air flow moving within the room. The beds were extremely high and hard to get in and out of; I managed it ok, but I could see it being a problem for elderly people with mobility issues. The balcony faced the parking lot; so I didn’t use it at all.

2026-07-02 via Nuitee
T
Timothy family_with_children us
8
Pros:

It was close to town

Cons:

The room was nicely maintained

2026-07-02 via Nuitee
B
Bridgette solo_traveller us
10
2026-07-01 via Nuitee
T
Terri solo_traveller us
7
It was adequate
Pros:

It was close to where I wanted to be

Cons:

The bed is on a metal frame the creaks very bad.
Couldn’t get the a/c to go below 70. Made for an uncomfortable sleep. Bed was adequate.

2026-07-01 via Nuitee
P
Parisa solo_traveller us
1
2026-07-01 via Nuitee
K
Kimberly couple us
8
2026-07-01 via Nuitee
D
Daniel family_with_children us
10
2026-06-30 via Nuitee
A
Audra extended_group us
9
Looking forward to staying here again.
Pros:

The staff were very helpful and friendly. The room was clean. Everything was in walking distance from the property.

2026-06-30 via Nuitee
R
Rinat solo_traveller us
7
2026-06-30 via Nuitee
C
Charissa couple us
9
Quiet, comfortable and clean stay in the perfect location.
Pros:

The location was perfect as it was off the beaten path, but close enough to walk to everything. It was very comfortable and clean.

Cons:

I'm not sure there was anything we didn't really like.

2026-06-29 via Nuitee
K
Karen extended_group us
8
2026-06-29 via Nuitee
R
Rodney pierce solo_traveller us
10
2026-06-29 via Nuitee
D
Deaton solo_traveller us
10
2026-06-28 via Nuitee
A
Amanda family_with_children us
1
Old and VERY DIRTY
Pros:

It was right by town

Cons:

The property was in bad shape, very old and falling apart. Our room had stains all over the carpet, walls and curtains and the bed sheets also had make up stains all over them. Both showers did not drain and it was just very dirty! We did not stay.

2026-06-28 via Nuitee
D
David couple us
10
2026-06-28 via Nuitee
M
Melanie couple us
8
Budget friendly, clean hotel in downtown Gatlinburg.
Pros:

For the price and location it was great.

Cons:

Because it’s an older property you can tell it needs renovations. There’s no space for a kitchen area to serve hot breakfast. Unfortunately the breakfast selection was basically cereal bars, cereal and bananas.

2026-06-28 via Nuitee
6
604charissaa Couples
10
This inn was beautifully renovated, clean, comfortable and in the quiet part of the strip which was perfect for us!
Pros:

Charming and quiet Inn on a perfect location

2026-06-27 via Tripadvisor