River Edge Inn

Hotels
8.6 (2625 reviews)
665 River Road , Gatlinburg , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Noisy environment

Categories

Cleanliness
7.99
Multiple mentions of cleanliness issues, like filthy corners and unclean showers.
Service
9.46
Generally positive remarks about staff interactions, though some concerns regarding housekeeping.
Location
9.5
Repeatedly praised as excellent and conveniently situated near attractions.
Room Quality
8.45
Varied experiences mentioned, with comfortable beds but also complaints about pricing and conditions.
Amenities
7.98
Decent amenities, but some dissatisfaction regarding breakfast options and pet fees.
Value for Money
8.44
Mixed reviews on value, with some feeling prices were high for the quality received.
Food and Beverage
7.99
Breakfast options received negative comments; generally not satisfying.
Overall Experience
8.96
Overall experience rated positively despite some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:47

Property Description

Convenient Location
Located in the heart of Gatlinburg, just minutes away from popular attractions like Ober Gatlinburg ski resort and the Convention Center.

Comfortable Accommodations
Each room at River Edge Inn is well-equipped with modern amenities including a microwave, refrigerator, coffee maker, and cable TV, ensuring a comfortable stay for all guests.

Nearby Attractions
Explore Gatlinburg easily with Ripley’s Believe It or Not! Museum and Arrowmont School of Arts and Crafts within walking distance from the hotel.

Experience the best of Gatlinburg at River Edge Inn - book your stay now for a memorable getaway!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When booking 5 rooms or more, guests will need to contact the hotel for group sales department. Guests can't book multiple reservations with the threshold of 4 rooms.

River Edge Inn is a Small-Dog Friendly Hotel that welcomes small dogs up to 50 lbs. Small dogs are charged at $40.00 plus tax NIGHTLY, per small dog and the guest is charged an additional and refundable $250.00 incidental deposit, per reservation. A maximum of two small dogs per guest room is permitted. Strictly no other kind of pet is permitted on property. Guests that do NOT register their small dog(s) are subject to a $500.00 plus tax penalty.

Small dogs may be left unattended in the guest room, however, no stayover amenities will be delivered by housekeeping if there is/are dog(s) in the guest’s room.

Moreover, if the small dog(s) become(s) a noise disturbance to other guests, or River Edge Inn management; front desk; or any employee, receives other dog-related complaints from the guest’s room, the guest must return to take their small dog(s) with them.

River Edge Inn will NOT release the $250 incidental deposit in the event of small dog(s) damaging the room and its contents by, but not limited to, urinating; fouling; hair-shedding etc., and/or causing a noise disturbance that is not attended to by the guest(s). Small dogs are permitted in specific rooms only; small dog-friendly rooms can be requested by contacting River Edge Inn's direct line (865) 436-9292. Dogs are NOT permitted in the office or breakfast area, or in the pool area, per public health laws.

Registered service animals, that are dogs, are welcome in accordance with current ADA standards. Emotional support animals, that are dogs, are NOT considered to be service animals by the ADA, or River Edge Inn. A guest, whose registered service animal is a noise disturbance or causes damage to the room and its contents as outlined above, will also be subject to the same $250.00 cleaning fee. Please visit ADA.gov for more information. https://www.ada.gov/service_animals_2010.htmGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Mar 24, 2026 until Sat, May 23, 2026
Swimming pool: Closed from Mon, Sep 28, 2026 until Sat, May 22, 2027

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.6
Based on 2625 reviews
Cleanliness: 7.99
Service: 9.46
Location: 9.5
Room Quality: 8.45
Amenities: 7.98
Value for Money: 8.44
Food and Beverage: 7.99
Overall Experience: 8.96
A
Alice family_with_children us
7
2026-05-23 via Nuitee
J
Jessica solo_traveller us
10
2026-05-23 via Nuitee
C
Christine family_with_children us
2
Never again
Cons:

We arrived with only one staircase for access to the 3rd floor without knowing this after requesting 1st floor due to concrete work. My mom is 70 and has a knee replacement and myself back issues. No offer to help and for 2 days no elevator access. Parking areas kept changing and we had to go walk main road after parking by pool just to get to our room, it was awful. Room service forgot things we requested like toilet paper and Kleenex.

2026-05-22 via Nuitee
R
Rebecca solo_traveller us
10
Pros:

Comfortable and clean. Walking distance to town

Cons:

N/A

2026-05-20 via Nuitee
M
mcdermott couple us
7
2026-05-20 via Nuitee
B
billaS3916XA Friends getaway Phoenix, Arizona
8
Not what I expected
Pros:

The hotel is very nice but there were issues. They helped us get our luggae up to the room since the elevator was not able to be used due construction the first night and 1/2 the next day
1. On check in they did not tell us there was nor maid service or how we were to get towels and other neccessaries' we are take our own trash to the dumpster
pickup towels and such at the office. because we were site seeing when the times they room delevery was prfetty limited
2. New paint job was sloppy with mirrors and sink with large slop over. the connecting doors were painted shut. I had to help get it open.
3. the night before we left the heater stopped working so in the middle of packing we had to deal with this. THey did open the connect room thgat had a fireplace so we coulkd cleep with dome heat. This room also had heater failure. Nn compensation offerred for these issuse.

2026-05-18 via Tripadvisor
R
Rebecca solo_traveller us
10
Pros:

Close to town, walking distance

Cons:

N/A

2026-05-18 via Nuitee
R
ronda solo_traveller us
10
Pros:

great location, front desk staff was very pleasant

Cons:

Rooms could use a sitting light by chair, but that's personal preference.

2026-05-18 via Nuitee
D
Don couple us
8
Had a wonderful time, staff was very helpful.
Pros:

Staff was wonderful and location was terrific

Cons:

Rooms are outdated and lighting very poor.

2026-05-16 via Nuitee
H
HOLLY couple us
8
2026-05-14 via Nuitee
T
Tasha couple us
8
2026-05-14 via Nuitee
D
david couple us
4
Stay across the street for the better value
Pros:

They refunded 2nd night w/o incident

Cons:

Bathroom -Tub wasn't cleaned slippery pain to get in out of shower. Fixtures were cheap and installed backwards. Toilet wasn't installed to code. Paint on the new floors and fireplace gave dirty appearance. Lighting was inadequate and barely functional. Right on the corner so you can experience vehicle noise. Pool was closed ugh!

2026-05-14 via Nuitee
M
Melissa couple us
10
2026-05-12 via Nuitee
Y
Yvonne solo_traveller ch
6
Für eine Nacht ok, mehr aber auch nicht
Pros:

Man ist innerhalb 5 Minuten fußläufig mitten im Geschehen. Gatlinburg ist schon ein süsses Städtchen. Zimmer war sauber.

Cons:

Das Personal könnte etwas freundlicher sein. Das Zimmer glich eher einer Dunkelkammer mit wenig Lichtquellen. Das Frühstück war nur zum Mitnehmen.

2026-05-11 via Nuitee
V
Vicki solo_traveller us
10
Pros:

Very convenient

Cons:

Looks like its being updated. Some areas still need work

2026-05-11 via Nuitee
C
Campbell couple us
4
Pros:

Convient to cades cove

Cons:

Poor lighting in the room. The floors were very dirty. They was doing construction and couldn't park near our room to unload our luggage.

2026-05-11 via Nuitee
R
Robin couple us
9
Pros:

Very convenient location to the entrance for the smoky mountain national park and on the edge of the Gatlinburg craziness. Everything in walking distance if you choose to explore Gatlinburg and quiet location.

2026-05-09 via Nuitee
C
Chus Glez solo_traveller es
3
Buena ubicación, no contratar el desayuno
Pros:

La ubicación

Cons:

El desayuno, si se puede llamar desayuno

2026-05-09 via Nuitee
G
Gann family_with_children us
10
2026-05-09 via Nuitee
S
Swails solo_traveller us
10
Pros:

Nice room, quiet, great location, close enough to
walk to shops. Staff very friendly. Highly recommend!

2026-05-08 via Nuitee