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Facilities
Property facilities
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Meeting rooms
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Fitness facilities
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Electric car charging station
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Free WiFi
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Terrace
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Ironing service
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Packed lunches
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Currency exchange
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Solarium
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Non-smoking throughout
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Designated smoking area
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Concierge service
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Outdoor pool - seasonal
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Fitness facilities
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Bicycle rentals nearby
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Breakfast available (surcharge)
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Television in common areas
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Meeting rooms
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Self parking (surcharge)
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Rooftop terrace
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Free pool cabanas
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Beach sun loungers
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Internet access
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Electric car charging station
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Housekeeping on request
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Wine release events
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Natural pool
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Pool waterfall
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Garage
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Swimming nearby
Review Highlights
Categories
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Property Description
Discover a unique oasis in the heart of the city with Hotel Urban, where contemporary elegance meets artistic charm.
Exquisite Dining Experience
Indulge your palate at our renowned gastronomic restaurant, CEBO, led by Michelin-starred chefs. Enjoy innovative dishes that create a culinary journey like no other.
Relaxation and Leisure
Unwind at our charming rooftop terrace and refresh in the summer-only rooftop pool, perfect for soaking up the sun while sipping on expertly crafted cocktails from our rooftop bar.
Artistic Ambiance
Experience the hotel's captivating design featuring stunning Oriental art, natural elements, and soundproofed rooms equipped with the latest entertainment technology, ensuring a peaceful and stylish stay.
Don’t miss out on this artistic haven—book your stay at Hotel Urban today!
When booking more than 5 rooms, different policies and additional supplements may apply.
If you are not the owner of the credit card used to make the reservation, please contact the property in advance, no later than 24 hours after booking.
The pool is seasonal and only open for the months of June-July-AugustPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Sep 1, 2026 until Mon, May 31, 2027
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Parking
Private parking is possible on site (reservation is not needed) and costs EUR 33 per day.
Location
Guest Reviews
The staff were very friendly and helpful.
The roof top bar was exceptionally presented and comfortable
We maybe would have preferred a slightly bigger room
Rooftop bar excellent
Friendly staff.
Perfect location close to everything you'd like to see, the friendliest staff ever, cleanliness is excellent and food is amazing
Tudo
En primer lugar, el hotel en sí y el servicio recibido.
La situación es excelente, en pleno corazón de Madrid.
Y una mención especial a los desayunos. De primer nivel.
Tal vez, el tamaño de la habitación.
Personal
Piscina pequeña , habitación con poca luz solar , baños con escasa iluminación, aire acondicionado ruidoso..
The location is very good, walking distance to major sites, restaurants and shops. The staff were particularly helpful and welcoming. Breakfast is excellent! Apart from having a very good selection, there is something specially pleasing about starting your day with white tablecloths and starched napkins.
The room was a bit dark, the only window faced an interior courtyard. Absolutely no privacy in the bathroom. Shower and tub have a window facing the room, and even with the screen down, if the lights are on, it’s totally see through
Gorgeous hotel, lovely reception staff, complimentary glass of cava or water on arrival, complimentary minibar, the place smells incredible, lovely rooftop bar.
Our room was situated right next to the cleaners’ storeroom so from 6am onwards the storeroom door was being constantly slammed and the cleaners were shouting back and forth at each other. Mattresses are also extremely firm which isn’t great for side sleepers - crushed shoulders.
Le design des chambres et l’emplacement
La literie n’est malheureusement pas au niveau d’un hôtel 5 étoiles
Central , desayuno y el personal
La cama chica y colchón y almohadas muy malas y la pieza chica incómoda
location , Staff
The room is very small and the pool area was always crowded
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