Hotel Urban, a Small Luxury Hotel of the World

Hotels
•
Derby Hotels
8.9 (1044 reviews)
Carrera San Jerónimo, 34 , Madrid , es

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Children allowed

Facilities

Meeting rooms
Fitness facilities
Electric car charging station
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good cleanliness
Cons:
Noise issues
Outdated furniture
Perceived low value for money

Categories

Cleanliness
8.99
Overall good cleanliness mentioned but some guest dissatisfaction noted about room noise affecting sleeping quality.
Service
9.96
Multiple reviews commend the staff for being exceptionally friendly and accommodating.
Location
9.5
Consistently noted as excellent and central, making it a strong point in multiple reviews.
Room Quality
7.95
Several comments on outdated furniture and noise issues indicate some levels of dissatisfaction.
Amenities
8.98
Amenities received some praise, but guests noted specific areas for improvement, like noise insulation.
Value for Money
7.94
Some comments indicate a perception that the hotel does not provide value for a 5-star rating.
Food and Beverage
8.49
Food quality was mentioned but seen as average in some reviews.
Overall Experience
9.36
Despite some drawbacks, the overall experience was positive with significant praise for service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:10

Property Description

Discover a unique oasis in the heart of the city with Hotel Urban, where contemporary elegance meets artistic charm.

Exquisite Dining Experience
Indulge your palate at our renowned gastronomic restaurant, CEBO, led by Michelin-starred chefs. Enjoy innovative dishes that create a culinary journey like no other.

Relaxation and Leisure
Unwind at our charming rooftop terrace and refresh in the summer-only rooftop pool, perfect for soaking up the sun while sipping on expertly crafted cocktails from our rooftop bar.

Artistic Ambiance
Experience the hotel's captivating design featuring stunning Oriental art, natural elements, and soundproofed rooms equipped with the latest entertainment technology, ensuring a peaceful and stylish stay.

Don’t miss out on this artistic haven—book your stay at Hotel Urban today!

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.

If you are not the owner of the credit card used to make the reservation, please contact the property in advance, no later than 24 hours after booking.

The pool is seasonal and only open for the months of June-July-AugustPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Fri, Oct 17, 2025 until Sun, May 31, 2026
Swimming pool: Closed from Tue, Sep 1, 2026 until Mon, May 31, 2027

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 33 per day.

Location

Guest Reviews

8.9
Based on 1044 reviews
Cleanliness: 8.99
Service: 9.96
Location: 9.5
Room Quality: 7.95
Amenities: 8.98
Value for Money: 7.94
Food and Beverage: 8.49
Overall Experience: 9.36
H
Hakan • solo_traveller • tr
9
2026-05-30 • via Nuitee
T
Teodoro • extended_group • es
9
2026-05-30 • via Nuitee
I
Iuliia • family_with_children • gb
8
Pros:

Friendly staff, location close to tourist attractions

Cons:

Rooms themselves and interior old

2026-05-26 • via Nuitee
S
Stefano • solo_traveller • it
10
Amazing
Pros:

Amazing

Cons:

Amazing

2026-05-25 • via Nuitee
M
Mark • couple • us
7
Pros:

Location of as great
Rooftop bar and staff was friendly and great
Water pressure

Cons:

The noise level was not pleasant. Doors needed to be adjusted to slowly shut without slamming. Elevator needs to be quieter. All night you can hear the movements on the rail.
The rooftop bar noise above my room was something that I needed to anticipate and not go to bed to early.

2026-05-24 • via Nuitee
S
Stanislav • couple • ru
4
2026-05-23 • via Nuitee
B
Borna • couple • hr
1
2026-05-14 • via Nuitee
R
Rute Patrícia • couple • pt
9
2026-05-13 • via Nuitee
L
luis • solo_traveller • pt
8
2026-05-11 • via Nuitee
I
Itzik • solo_traveller • il
10
Cons:

מחיר יקר

2026-05-06 • via Nuitee
B
Bechara • couple • fr
9
2026-05-04 • via Nuitee
D
DUHA • family_with_children • fr
8
Parfait je le recommande à tous
Pros:

Emplacement parfait, jolie chambre un peu sombre pour celle donnant sur cour intérieure, mais un très belle hôtel déco parfaite matériaux haut de gammes. Bravo je le conseille à tous.

2026-05-04 • via Nuitee
P
Paweł • extended_group • pl
10
Pros:

Wspaniale sniadania. Hotel bardzo nowoczesny, czysty, perfekcyjna obsluga.

2026-05-03 • via Nuitee
F
FRIEDA • solo_traveller • il
10
Pros:

מלון נעים, צוות ידידותי, נענים לכל פנייה, מיקום מצוין.

2026-04-30 • via Nuitee
I
Ismet • couple • es
10
2026-04-30 • via Nuitee
A
Adriana • couple • ie
9
Cons:

Pool wasn’t open or rooftop bar / restaurant I should have been notified about this in advance of booking

2026-04-28 • via Nuitee
K
kate • couple • us
10
Pros:

Wonderful experience only wish the pool and rooftop were open.

Cons:

Wish I would’ve known the pool and rooftop bar were seasonal.

2026-04-28 • via Nuitee
J
Jean-Pierre • couple • fr
4
Dormi 3 heures seulement à cause du bruit de la rue.
Pros:

L’architecture

Cons:

Le bruit de la rue dans les chambres du 1er étage

2026-04-16 • via Nuitee
H
Heiko • solo_traveller • de
9
Pros:

Ausgezeichnete Lage gegenüber dem Parlament, Prado und Museo Thyssen in ein paar Minuten zu erreichen. Sehr gutes Frühstück, das gegenüber dem ursprünglichen Preis noch deutlich rabattiert war.

Cons:

Das Zimmer hätte größer sein können.

2026-04-14 • via Nuitee
K
Karl-Michael • couple • de
9
2026-04-13 • via Nuitee