Hilton Garden Inn New Orleans French Quarter/CBD

Hotels
•
Hilton Garden Inn
7.8 (2036 reviews)
821 Gravier Street , New Orleans , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Inadequate room conditions

Categories

Cleanliness
6.05
Noted issues with cleanliness, including human feces in stairwell and stains in the room.
Service
9.05
Friendly and helpful staff recognized, but mixed experiences due to management's response to theft.
Location
9.55
Multiple mentions of great location, particularly in relation to attractions and convenience.
Room Quality
7.05
Concerns raised about room conditions, such as unavailability of booked room and issues with room amenities.
Amenities
6.55
Pool was advertised as heated but was too cold, and general deterioration noted regarding facilities.
Value for Money
7.55
Perceived value affected by room quality and cleanliness issues.
Food and Beverage
8.55
Food was positively reviewed, though service issues were noted.
Overall Experience
8.05
Mixed experiences; wonderful moments overshadowed by serious incidents and complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:56

Property Description

Modern Comfort and Convenience
Experience the perfect blend of modern amenities and exceptional service at Hilton Garden Inn New Orleans-French Quarter/CBD. The guestrooms are equipped with the latest technologies to ensure a comfortable stay, including in-room microwaves and refrigerators.

Prime Location
Situated in the heart of New Orleans' business district, our hotel offers easy access to the city's most famous attractions. From the vibrant Bourbon Street to the historic St. Charles Avenue streetcar, guests can explore the best of the city within walking distance.

Relaxation and Dining
Unwind after a busy day by taking in city views from our rooftop swimming pool or listening to music on our in-room MP3 compatible radios. Indulge in delicious meals at our on-site restaurant or grab snacks from the convenience store. Your ideal New Orleans getaway awaits at Hilton Garden Inn.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 40 per day.

Location

Guest Reviews

7.8
Based on 2036 reviews
Cleanliness: 6.05
Service: 9.05
Location: 9.55
Room Quality: 7.05
Amenities: 6.55
Value for Money: 7.55
Food and Beverage: 8.55
Overall Experience: 8.05
T
Tilesha • couple • us
7
2026-05-30 • via Nuitee
M
Marvin • couple • us
10
very good stay
2026-05-28 • via Nuitee
J
JaiBrinia • couple • us
9
Pros:

Walking distance to everything.

Cons:

Had no problems at all.

2026-05-28 • via Nuitee
J
Jasmine • couple • us
10
It was great and our house keeper Dreeka was very nice and friendly
Pros:

Clean and close to everything!

Cons:

N/A

2026-05-28 • via Nuitee
A
Ange • couple • gb
8
Brilliant location
Pros:

Location, comfy room, peaceful despite being central

Cons:

No hot water in the room - but otherwise nothing

2026-05-28 • via Nuitee
T
Tina • solo_traveller • us
8
2026-05-26 • via Nuitee
A
Antraneice • solo_traveller • us
1
2026-05-24 • via Nuitee
N
nadya • couple • us
5
good quality, difficult to access different parts of the hotel, food quality costly and poor.
Pros:

bathroom was clean

Cons:

room was initially difficult to get into - the lock kept sticking and door difficult to open

2026-05-20 • via Nuitee
R
Ross • couple • us
8
2026-05-20 • via Nuitee
A
abigail • solo_traveller • ca
10
2026-05-20 • via Nuitee
S
St Clare • couple • us
4
Disappointing
Pros:

Location

Cons:

Maintenance. Shower did not work. When it was “fixed” it ran constantly for the entire stay with maintenance not returning to fix.

2026-05-18 • via Nuitee
B
Bella • couple • us
9
Pros:

Everything was very pleasant and close to everything

Cons:

Expensive parking fee

2026-05-13 • via Nuitee
S
Shelly • extended_group • us
1
I never got to stay! Was sold a hotel that was not available! Will never use booking.com again!
Pros:

Property was fine, I was sold a service that was not available and the person on the phone to resolve issue was very rude!

Cons:

Nothing

2026-05-11 • via Nuitee
C
Claudine • couple • us
9
It was a great time!
Pros:

The friendliness of the staff

Cons:

The depth of tbe pool

2026-05-11 • via Nuitee
J
John • family_with_children • us
8
2026-05-08 • via Nuitee
A
Angie • solo_traveller • us
7
Pros:

El personal es muy repetuoso y amable y bo ito El edificio

Cons:

No me gusto que el aire acondicionado suena muy duro fue muy difícil dormir era mucho el ruido por el aire acondicionado tocaba apagarlo y prenderlo toda la noche para poder dormir sin ruido pero la habitación empezaba a estar caliente y tocaba prenderlo de nuevo no pusimos dormir bien. pero es lo único que pienso que necesitan mejorar

2026-05-08 • via Nuitee
S
Sandy • couple • gr
5
2026-05-02 • via Nuitee
C
Christopher • extended_group • us
10
2026-04-28 • via Nuitee
B
Brenda • couple • us
10
Our stay was very nice the staff was very friendly n accommodating
Pros:

The pool on the roof top

Cons:

The parking

2026-04-27 • via Nuitee
A
Artur • solo_traveller • pl
8
Pros:

Localization.

Cons:

Czystość.

2026-04-25 • via Nuitee